On arriving no body at reception, 30 mins until we found anyone just to be told the room we booked was unavailable, given an alternative wich was not nice, given the room we booked on the 2nd night, was to we would be given a refund on the price of the room but have still Not received it, The room we booked was around £125 a night the room we were given was £40 so a big difference in standard of room,