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Reviews of Grand Hill Residence

4 out of 5
Grand Hill Residence
58/9 Moo 4, Tambol Maenam, Koh Samui, Surat Thani

Reviews

7.4

Good

Rating 10 - Excellent. 31 out of 105 reviews" "
Rating 8 - Good. 39 out of 105 reviews" "
Rating 6 - Okay. 17 out of 105 reviews" "
Rating 4 - Poor. 9 out of 105 reviews" "
Rating 2 - Terrible. 9 out of 105 reviews" "

8.0/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

7.2/10

Property conditions & facilities

Reviews

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hideaway.
Great staff who were very helpful. Fantastic views and very spacious rooms but the hotel appears to be out of the main thoroughfare , but the staff will arrange a taxi for very little cost to get you everywhere in Samui. A lovely experience and the manager, Kat is great.
Stayed 10 nights in Dec 2018

6/10 Okay

Andrew, London

Liked: Cleanliness
Needs some TLC
The hotel is a little dated and needs some TLC to get higher ratings. A lot of light bulbs not working and tiles missing in the pool etc. We were on the 5th floor and had a great view of the mountain and also could see the sea. You’ll want to hire a scooter here but note you MUST leave your passport with the hotel. We didn’t have any issues but we’re a little unsure about leaving a passport with them.
Stayed 4 nights in Aug 2018

8/10 Good

Dan, Halifax, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Set on a Hill
We like to be just off the beaten path and this place was perfect. Set on a hill in a quiet area, the views were great but not right on the busyness of the beach. The main road was only a km away. The staff was VERY helpful and friendly and the food in the restaurant was delicious.
Stayed 11 nights in Feb 2018

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breathtaking Hotel
Loved it! Was greated with tea and wipes to freshen up. The hotel was beautiful and the staff was always attentive and very helpful. I would definitely stay here again!
Stayed 2 nights in Jan 2018

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5* quality, excellent value for money
Great hotel with very friendly service, excellent value for money. The room was above average standard with excellent amenities. Very close to local motorbike rental so very easy to get around. Fantastic pool and bar and staff are very attentive and always available to help.
Stayed 2 nights in Dec 2017
Response from Ann on 2018/1/9
Thank you very much for your good review. We look forward to seeing you again next trip.

10/10 Excellent

Melanie, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best accommodation ever
Most amazing accommodation - lovely staff, breathtaking views from our level, the pool was amazing and the view from it was breathtaking. Our room was huge and very clean. Would love to come back. Best hotel I have ever stayed at!!
Stayed 1 night in Jul 2017

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Irresponsible staff, unhelpful, ruined my clothes
First, I was in a moped accident where a local Thai man hit me and had to go to the ER. The concierge were adamant that I need not contact the police because they say they're no help to foreigners.they told my driver not to take me but I insisted and I went anyway and the police were very helpful and even was able to get video footage of he accident. Second, I gave them a pair of RL leather shorts to fix the clasp but the concierge gave it to laundry and ruined it along with my other laundry. Suddenly they don't understand my English. It was a $350 shorts and they tried to say that they're my friend and sorry. Sorry just doesn't cut it when I already pay more than avg for their taxi service everyday. There is nothing to do in the area so i ended up paying 800 baht to go to lamai and 500 to chaweng when it's actually cheaper to hire public taxi. Everything they offered me, as a "friend" was way more expensive than if I went elsewhere. Save your money and holiday spirits and go elsewhere. I was never compensated for my shorts.
Stayed 2 nights in Jun 2017

6/10 Okay

nola, weastern australia

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Great location and amazing views
Meeting with staff on arrival was very welcoming and pleasant, Giff was just so easy going and professional, made us feel at ease, nothing was a problem for her what ever we wanted our needs were meet, can't praise her enough, and Ay was another lovely lady very good at her job, all the staff were great. We were very well looked after.
Stayed 9 nights in Jun 2017

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
BUGS , false advertising and bad management
When we arrived, we notice the hotel looked significantly different. The furniture in the front was not there , the pool was run down and there was no restaurant. Also there were plates filled with dead cockroaches in the hallways. We ignored it , and moved onto our room. We soon realized we didn't have plumbing in the bathroom and did not get offered an upgrade until I asked for a refund. They expected us to stay in the room with a broken sink and no running water. The room they tried to upgrade us to had no roof over the bathroom which resulted in it being infested with bugs and lizzards. We said no and I insisted to stay somewhere else. After I got in a argument with the manager over the phone(stating that this was not what I paid for) she repeatedly refused and said no refunds. Then she proceeded to tell me I had to go through Expedia. After hanging up on me, the front desk lady once again upgraded our room to their master suite where There were cockroaches in the bathrooms as well as under the couches and bed. The doors to outside didn't close properly and the kitchen was dirty . I tried to call Expedia using my hotel room phone and the front desk phone , but they do not allow calls outside Thailand. The manager avoided Expedia when they called (even tho I just spoke to her). After booking with someone else I herd the girl on the phone with the manager asking to get us a cab. We still have not receive any refund due to the owners avoiding Expedia. Do not stay here !

2/10 Terrible

nick, canada

Disliked: Staff & service, property conditions & facilities
Isolated
I donot understand how Expedia would recommend a hotel like that to anyone

8/10 Good

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
grand hill residence
Placed in quiet area,near mountins,excellent service,clean apartment,nicemanagment.I recommend this hotel for everybody.[families,couples....].Also near beaches,shopping,pubs to dine.Just better you have to rent automatic moto cycle[1 day 150-200 Bht],you get another funny and easy transport to discovery Koh Samui

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
not as advertised. 3 star maximum!!
i booked this hotel to spend my last night in koh samui after a 3 month trip here with my girlfriend. we checked in mid afternoon and headed out to see the sunset and have some dinner. we booked a deluxe jacuzzi seaview room,advertised with a king size bed with premium bedding, cable tv with premium channels, in room climate control.on returning to the room in the night time, we went out onto the balcony.the light for this didn;t work.in fact,6 out of the 8 light switches in the room did not work. with the lights of koh phangan in the distance, i went to run my girlfriend a bath.the water was cold and barely came out of the tap.the wash basin and shower produced only cold water. i called reception and the lovely lady immediately came to the room, in the meantime, i had switched on the tv. only 4 channels worked. the lady couldn't get the jacuzzi to work. the water in our bathroom was still cold. i asked if we could change rooms. the room next door was available, but on inspection, was much smaller with a queen size bed a tiny shower and a small balcony. obviously the spec for this room was much lower than what i had booked and paid for, but no other alternative was offered. the hotel was empty, however i was told no other alternative room could be found. the offer was for us to check out and book another hotel???!!!! at 9.30pm! this level of service for what is allegedly a 4* hotel is simply unacceptable.

2/10 Terrible

Janey, london

Disliked: Property conditions & facilities, room comfort
Rats no TV no internet
No-one stayed in the hotel it was empty. No-one collected me from the airport having advertised transport available. lied about internet access all the time everything was tomorrow parts engineer I was the only person there no lighting at night lift got stuck on 5th floor I was alone all night terrifying I left after 4 days of no hot water staff spent the day smoking in corridors instead of cleaning the room I asked for a refund this was refused

8/10 Good

Fernando, Buenos Aires

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel and value
So nice hotel, it seems to be in the middle of the jungle because of huge gardens and trees. Outstanding view in the higher floors.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Ploypaphat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet apartment style hotel.
This hotel is situated in the area of nice villas mostly owned by foreigners. It is the tallest building in Kosh Samui because the local government change its policy after that. Quiet, well maintained and nice view from the hotel. Must have transport but easily to get car/motorcycle rental or transport shuttle in Koh Samui. I recommend Mr Samui because he stays nearby.

10/10 Excellent

Tee, Kuala Lumpur, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little money for big space.
The unit given was so big, big room, big living hall, with kitchen area, balcony. It easily can fit 10 people in a room. Value for money. The air-cond in the master bedroom was too loud.

8/10 Good

James Teoh, malaysia

Liked: Staff & service, room comfort
water tap pressure too low
Only problem is water pressure too low, need sometime to fill up to enjoy the Jacuzzi. Other than that all are acceptable. Room is clean, staff very friendly, view is nice, bike to rent at 250 batt per day.

8/10 Good

Lauren, St. Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Isolated, but very nice
Grand Hill Residence has beautiful views and a charming staff. It's really far from anything; mostly you need to get a taxi, rent a moto, or take the shuttle to go anywhere. I was there during rainy season, and I wound up spending most of my time in the hotel and eating in the restaurant (which was great, even if we all got a little tired of seeing each other by the end of my second week). If I'd been on the beach or in town, I'm sure I would have gotten out more between rains. I had a jacuzzi room, but the water pressure was so low it took more than 30 minutes to fill the tub. There was plenty of hot water though, so that was nice.

4/10 Poor

Saowanee, Phuket

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
I had to change room 3 times because the air con was not working.

10/10 Excellent

Mr. Mark, Barry Island,South Wales. UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel.
Good place to chillax by the pool.All the staff friendly & helpful. Good security 24 hrs. Quiet location off Soi 7, close to family mart/7-11.stayed here 3 week's. Only downside was the food and drinks was a bit pricey but apart from that enjoy your stay.

4/10 Poor

Verified traveler

Liked: Property conditions & facilities
Disliked: Cleanliness

10/10 Excellent

Zach

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Staff, Lovely hotel.
Great location away from the main tourist area but still close enough to access everywhere. The staff were lovely and extremely friendly we immediatley got on well with them and enjoyed their hospitality. Views are very nice and atmosphere is very chilled. Its about a 20 minute walk to the main road, not hard to navigate but its up and down a hill or two so your better off getting a taxi or hiring bikes. Hiring bikes is probably the better option being cheaper and allowing you more freedom to travel around. Rooms are very spacious with nice sized kitchens and bathrooms. Infinity pool with a lovely view. Able to wash clothes at a local launderette about 5 minutes walk for about 30 baht a wash. Only downside is the poor wifi signal and slow connectivity. Lovely staff, great sized rooms, views, location defo reccommend.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good
Had a great stay.would recommend this hotel

8/10 Good

Dane, San Francisco

Liked: Cleanliness, property conditions & facilities, room comfort
Luxury with a growing staff
I got the room for 1200b so it was a great bargain with the Jacuzzi. I stopped ordering anything at the restaurant once I realized the staff did not speak English, would not let me in the kitchen to show them what I meant, and charged 5 star prices for food that was poorly presented, rarely what was ordered, and sometimes came with a display of temper when I sent dishes back. I could tell you an entertaining story about how many times it took the staff to make one dish but I'll save it for my biography. I ended up going to Zazen and Anantara where the food was the same price, the setting 10 times nicer and the staff spoke English and brought the right dish the fist time. Who wants to pay 750b for breakfast that has to be teased out of a staff that appears intent on bringing every variety of misinterpretation of a request imaginable other than the actual dish ordered. Ask the staff to add a bit of pineapple to the dish they made yesterday. The dish arrives in a pineapple but with no pineapple in the dish. Ask for pineapple to be in the dish and it arrives with pork and pineapple added. Point out that I'm still a vegetarian since the last meal and the dish arrives totally different outside a pineapple and a glowering manager. Try getting brown toast wit butter on it. That is also quite a tall order for this staff, necessitating much discussion between three or four staff until I ignore their protests to enter the sanctity of the kitchen and put the bread in a toaster and...

8/10 Good

Zhang, Shanghai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for a family trip
Hotel room are exactly the same with the pictures and descriptions on Expedia. Hotel staff are nice and responsible, especially the manager Mr Noi, helped us a lot during our stay. Though the location is far from the center, taxi fare was the same with another hotel we stayed on sandalwood hill near chawong beach. If you rent a car, it will be a perfect place to enjoy a quiet holiday.

6/10 Okay

Katrina, Bristol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great if you are looking for peaceful get away
Very friendly staff, helpful and offer lifts where possible. Location slightly out of the way for our needs. Great infinity pool.

2/10 Terrible

traveler, Maenam

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
no restaurant, no maid, no tv, no Internet, no bar
This was a debacle. After making a 15 day reservation a week in advance, the staff was fired and left with nobody to clean, run the bar/restaurant, make repairs, assist in any way, or even put furniture into the empty 1900 sq. foot condo. Of course, the payment was non-refundable and the prior management split with the money. We checked-out 10 days early. Hotels.com could not get in touch with anybody from the hotel to deal with the problem, because they were all fired and turned off their phones. I'm out $800, and probably won't use hotels.com in the future. No lightbulbs, jacuzzi broken, no dining table/chairs, spider-webs in every drawer, no Internet, no daily cleaning, broken elevator, dirty pool...

8/10 Good

dave, usa

Liked: Cleanliness, staff & service, room comfort
big rooms,nice staff but read on
The rooms were big plus it had a nice balcony but we had a problem with the hot water everyday and night. The hotel was clean for the most part but needed some TLC. Location is 1 mile or so from main road but no a big deal. I liked this because near the Islands main road very noisy .This hotel sits on a hill and is quite ,I liked that part .Good value for the money I would stay again if they would fix hot water and improvements on maintenance. Review from American Jan.2014

4/10 Poor

Elizabeth, Australia - NSW - Newcastle

Disliked: Cleanliness, staff & service, property conditions & facilities
Facilities: Poor quality; Value: Pricey; Service: Unhelpful; Cleanliness: Lacking, Room service erratic; It is very isolated and unless you have a car or motor bike, consider staying somewhere else.

8/10 Good

Dee, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, new hotel bit far from beach
We stayed here for 2 nights. Was a deluxe room and really nice and big. No safety deposit box in our room however, but we left valuables at reception. And we had to let the shower run for 5 mins to get hot water, but that was fine as we were told in advance. Hotel restaurant food was good. Masamman curry in particular and banana shakes. It's about 10 min walk down to the main road, no shops nearby. BIG PROBLEM when getting off boat at Nathon Pier however, taxi MAFIA try to scam all tourists into expensive taxi rides and then inform all shared minibus drivers not to take us!! They wanted 900 baht for 15 min journey. But shared minibus is 200 baht a seat. Hotel costs 600 for a car for the journey.

2/10 Terrible

Matt

Disliked: Cleanliness, property conditions & facilities, room comfort
Misleading room photos and description
I booked a "deluxe luxury" room and was given a room without a window. Photo of room type is extremely misleading and looks nothing like the room you are given. Other details are incorrect too. I wouldn't recommend booking this hotel as it appears to be intentionally misleading customers on Expedia.

8/10 Good

Liam, Australia - VIC - Melbourne

Liked: Cleanliness, property conditions & facilities
Facilities: Modern; Value: Fantastic, Massive living space; Service: Polite, A lack of English ; Great jungle and wetlands views

10/10 Excellent

Clinton, Australia - QLD - Townsville

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Brand new; Value: Great deal; Service: Respectful, Friendly; Cleanliness: Spotless; Easy access to baht busses and taxi. Seven eleven next door and coffee shop and restaurants within 100m.

10/10 Excellent

Lyall, New Zealand - Waikato

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Home away from home; Value: Fantastic; Service: Go the extra mile, Outstanding, Lacked English speaking; Cleanliness: Immaculate; Able to hire Motorbikes from the Hotel

6/10 Okay

Tk, Israel

Liked: Cleanliness
Disliked: Staff & service
Doesn't live up to its promise
Photos are misleading (e.g swimming pool), location requires vehicular transportation (around 10 mins), etc.

6/10 Okay

Verified traveler

Service indifferent. Reasonable value but hotel has seen better days and is a bit rundown. Location is o.k. if you just want to go to the beach (3 KM) but some distance from nightlife.

10/10 Excellent

Tyler M, Austin, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Great Hotel
I was extremely pleased at the hotels facilities, customer service and great view of the surroundings. The hotel is slightly off the beaten path but it is definitely a place I will go back to if I am in the area.

10/10 Excellent

Ernesto, Guadalajara, Mex

Liked: Cleanliness, property conditions & facilities, room comfort
Great value for your money
Excelent hotel, big room, amazing view to the montain, great value for your money. Not in the touristic area wich i loved and nice staff

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning views
The hotel was beautiful and the views were incredible. The infinity pool was like being in paradise. Staff were very helpful and the hotel restaurant served good food. The only drawback to this hotel is that if you want to explore the local area you have to get a taxi which can get quite expensive. (although the hotel do provide a free shuttle to the beach twice a day) If you are looking for a quiet poolside holiday then this hotel is perfect, but if you are looking to explore then I wouldn't stay here for too long before moving on to another hotel.

8/10 Good

Dan, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Secluded deal.
Hotel was tucked away from just about everything. Requires some type of transportation to get to and from anything. However, this is a good deal if you don't mid being a little further away from everything and want some peace and quiet. Extremely close to the Lompraya ferry pier. Rooms are big and most importantly clean, however; some basic rooms do not have windows. Wish they had put that in the description. Restaurant was simple and decent, but nothing spectacular. Pool was nice albeit small, looking out over the hill to the ocean, and had a very small poolside bar. Made relaxing quite easy. Might not be the case if there's a lot of people though. Great place to stay for a couple of nights to relax before catching the ferry to another destination.

10/10 Excellent

Dave M, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand Hill Residence, Mae Nam...excellent value
Agree 100% with previous review by 'moogle1 UK' We were in a very similar situation i.e. 2 kids and wanted somewhere clean, spacious and because we hired a car didn't mind being off the beaten track so from that point of view this hotel ticked all the boxes for us. Good value, huge family room (Room 102), clean (99% bug free & daily housekeeping), well finished hotel with friendly staff and reasonable facilities. Things to watch...free breakfast means 2 max (350 baht per head charged thereafter), kitchen was good but utensils and dining table/chairs were missing...we didn't bother asking as we generally dined out. So in a nutshell, if you are a family with transport who want a quiet, comfortable, spacious and safe place to stay in Koh Samui with good value for money i would recommend this hotel.

8/10 Good

Jodie, England

Liked: Cleanliness, property conditions & facilities, room comfort
The hotel was brilliant for the price. The pool was lovely and the food was good. The free breakfast that we got with the booking wasn't very nice and we skipped it most of the time. It would have been a perfect stay if it wasn't for one member of staff. She wasn't very accommodating and we dreaded it when we had to talk to her. It felt like every pitching in the Orel was at a cost. Even the coffee sachets that they had in the restaurant which were laid out as though they were complimentary, I was told once I had made myself a coffee that they were not free. I just ruined the whole feel of the hotel. Like everything you did would cost you money. I started to wonder if getting in the pool was free! We were charged a ridiculous amount of money for the drop off from the hotel to the ferry pier but it is Koh Samui so everything is a bit more expensive. The hotel was great for the price but the staff could be a lot more friendlier. You need a bike or car as you a up quite a steep hill which kills you if you make the trip to the nearest 7/11. Try online or somewhere else as the hotel was expensive for bikes and cars.

8/10 Good

TP, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Cheap Accom
Staff was extremely helpful, room was clean, free breakfast was good. Location is a bit remote and you need to take a taxi to get around.

8/10 Good

Jens

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Helen, Australia

Liked: Cleanliness, property conditions & facilities, room comfort
So relaxing and beautiful views
Fantastic place if you want to get away from it all! Beautiful views and very clean hotel. Staff not very good at speaking english so get your Thai book out to help. Apart from that could not fault this hotel sooooooooo relaxing and clean we had a great time.

10/10 Excellent

laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Stian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and Quiet Place to Relax for a Few Days
This hotel is perfect if you would like to relax and enjoy a few days off. While the location is not very central, a local town and beach is only about 1-2 km walk away, which is just about right if relaxation is the purpose of your trip. A rental car or motorbike is recommended if you plan to stay long and travel around. The hotel is only about a year old, and as such it's very nice and new. Our room was quite large, with a big balcony offering a great view overlooking the ocean since this hotel is on top of a hill. As we were on the ground floor, it was also just a five meter walk to the amazing infinity pool. We had a nice big couch to stretch out on, and in the bathroom there's a fancy rain shower next to your personal jaczzi! Check out the two 360 pictures I've uploaded! While the breakfast buffet was somewhat limited, I really loved the made-to-order omelette with cheese, ham, and bacon :) Unfortunately, we managed to leave one of our cell phones in the taxi who took us to the ferry terminal. However, the hotel manager helped recover the phone, and shipped it back to us in Bangkok with tracking within two days. We'll definitely consider staying here again if we go back to Samui.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Slidt badeværelse , værelsedøren med defekt lås, personalet gået i stå, sikkert grundet manglende gæster
Stayed 6 nights in Apr 2019