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Reviews of Hampton Inn Knoxville East

3 out of 5
Hampton Inn Knoxville East
7445 Sawyer Ln, Knoxville, TN

Reviews

9.2

Wonderful

Rating 10 - Excellent. 469 out of 698 reviews" "
Rating 8 - Good. 162 out of 698 reviews" "
Rating 6 - Okay. 40 out of 698 reviews" "
Rating 4 - Poor. 13 out of 698 reviews" "
Rating 2 - Terrible. 14 out of 698 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Danny

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service and beds are fabulous
Stayed 2 nights in Feb 2024

8/10 Good

Tamara

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy on & off the highway. Very friendly and helpful staff. Only drawback was that our “dog-friendly” room smelled really doggy/ wet dog from the prior tenant.
Stayed 1 night in May 2024

10/10 Excellent

Latoya

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay and close to Pigeon Forge.
Stayed 2 nights in Apr 2024

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a clean well kept property with a courteous staff
Stayed 1 night in Mar 2024

10/10 Excellent

Amanda

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice for our overnight. Staff was super friendly, breakfast was great for the kids.
Stayed 1 night in Mar 2024

8/10 Good

Angela

Stayed 1 night in Mar 2024

10/10 Excellent

Amanda

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amanda was amazing
Stayed 2 nights in Mar 2024

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the interstate, clean, front desk manager and the employee tending the breakfast area we're very friendly. Great breakfast selection.
Stayed 1 night in Mar 2024

8/10 Good

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean, good breakfast options, but the pillows were terrible ( size of a throw pillow) and over priced.
Stayed 1 night in Feb 2024

10/10 Excellent

Heather

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean hotel
Stayed 1 night in Feb 2024

10/10 Excellent

Aimee

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Due to my daughter sport we have been traveling very often and this has been the nicest hotel we've stayed out. The staff was nice and the hotel was clean. Thr breakfast was a little lack luster, but it was still ok (no biscuits).
Stayed 1 night in Feb 2024

10/10 Excellent

r

Liked: Staff & service, property conditions & facilities
Pleasant staff
Stayed 1 night in Feb 2024

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Doug

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
love this place
Stayed 1 night in Feb 2024

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with kind staff
Stayed 1 night in Jan 2024

6/10 Okay

Kristen

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Mixed feelings
I have stayed here several times and I am not sure if it was the fact we were on floor 5 or if the hotel itself is going downhill but it was not a clean place overall. There was bacon sitting on the floor in the hall the entire time we were there up on floor 5. Our room was dated and had a leaky sink There was water damage at the base of the shower and what looked like mold. The breakfast was delicious and my mom on floor 2 had a very clean and nice room.
Stayed 1 night in Jan 2024

10/10 Excellent

Tina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent property and Great Service!
This hotel is well kept and the service was great. Amazing breakfast selection included omelettes, sausage, oatmeal, waffles, pastries/bagels/muffins, yogurt, juices and coffee in a very nice dining area. Would definitely return again.
Stayed 1 night in Jan 2024

10/10 Excellent

M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Heather

Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay of 4 nights. Hotel is very clean, fairly quiet, family-friendly, has friendly staff, and nice breakfast selection. Conveniently located near I-40, restaurants, fast food, and gas stations. Our only complaint would be that the nearby RV dealership’s security system was constantly set off every few minutes all night and every night. My son and I managed to sleep through it but it woke my wife up several times. I was well aware of it though because I could hear it every evening when we returned from our day’s activities.
Stayed 4 nights in Dec 2023

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean; it even smelled clean! The pool was open 24 hours which was so convenient and the staff was very helpful and friendly. The breakfast had everything you would want. Definitely will stay there again!
Stayed 1 night in Dec 2023

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Excellent staff. This hotel is always clean and has friendly staff
Stayed 1 night in Dec 2023

8/10 Good

David

Stayed 1 night in Dec 2023

10/10 Excellent

Janice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Kelly, Alexandria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Ronald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a lot to like with this facility but our room had issues. The floor going from the hallway into the bathroom has an awkward slope that could cause someone to fall especially in the middle of the night. Also the bathroom door jam is stuck and you cannot lock the door.
Stayed 1 night in Dec 2023

10/10 Excellent

Catherine

Traveled with family
Liked: Property conditions & facilities, room comfort
Weekend Getaway
Spending the day in Knoxville today but didn't want to stay downtown. This Hampton Inn is about 10 miles away and is perfect.
Stayed 1 night in Dec 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
It was a great stay. Very clean and comfortable. Very friendly and professional staff.
Stayed 1 night in Dec 2023

8/10 Good

Rosemarie

Liked: Cleanliness, staff & service, property conditions & facilities
Was a tad noisy in my room but the room was clean and comfortable. The closet door did not work well so I didn’t use the closet. Overall, I would recommend this hotel.
Stayed 1 night in Nov 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel, but not great accessibility
Overall all, our stay was good. The staff at the front desk were exceptionally friendly and inviting. The only negative feedback is regarding the room and accessibility items that are likely out of the staff's control. Given my husband is wheelchair bound, booking hotels can be a very stressful task in itself, especially when it comes to wheelchair accessibility. We booked a king-size room with roll-in shower. The overall description was on point, however the creation of these rooms are not well thought out. 1) The weight of the door prevents wheelchair users to open the door on their own with ease. 2) The shower chair provided is a small, hard shower chair that would be perfect for individuals that can sit down from a standing position, but not ideal for a wheelchair user to successfully and safely transfer on their own. 3) The hand-held shower head is great, however the placement of high up/out of reach is not helpful and requires wheelchair user to rely on individuals to assist with reaching the shower head. I will add that we greatly appreciated the height of the bed, as it was perfect for transferring. However, the bed itself was uncomfortable and the pillows were extremely bad with comfort and/or support. All and all, we did like the hotel overall and would recommend to our family & friends that do not have handicap needs.
Stayed 4 nights in Oct 2023

8/10 Good

Jakob

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Understaffed on cleaners. Rooms were halfway cleaned and took while to get ready
Stayed 3 nights in Oct 2023

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely friendly and helpful
Stayed 1 night in Oct 2023

8/10 Good

Anthony

Stayed 1 night in Oct 2023

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One night stay. Late arrival. Friendly desk. Recommended Aubrey’s which was 200 yds away for food. Perfect!
Stayed 1 night in Oct 2023

10/10 Excellent

Kathy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Jessica

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and staff was super nice. The room was very nice. The pillows we received for not the best and pretty flat. Also, the shower door took a little bit of work to open and close. As far as the breakfast goes, don’t try it. Worst thing about the hotel.
Stayed 2 nights in Oct 2023

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
Warm and welcoming staff made for a wonderful experience.
Stayed 1 night in Oct 2023

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in Sep 2023

10/10 Excellent

Meagan L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Charles

Business traveler
Liked: Amenities
Was all good
Stayed 2 nights in Sep 2023

10/10 Excellent

Thomas

Stayed 1 night in Sep 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Kristin

Stayed 1 night in Sep 2023

10/10 Excellent

anncha

Stayed 1 night in Aug 2023

10/10 Excellent

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the highway but far enough away to be quiet. Restaurants nearby, including a good sit down restaurant right behind the property.
Stayed 1 night in Aug 2023

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Comfortable bed. Friendly staff. Great for University of Tennessee visit.
Stayed 1 night in Aug 2023

8/10 Good

Paul

Stayed 1 night in Aug 2023