I had a car accident tonight before and wasn’t gonna be able to make it but I rented a Uber to make it there for my reservation. Once I arrive there was $150 deposit that was required for whatever reason which was not disclosed when I ordered the room. And once I arrived and the lady at the front desk told me about the deposit. She also made the statement that they do not usually rent Rooms to locals. I was unable to stay in the room that I paid for due to these issues. I’m very unsatisfied with how the situation was handled and will never be using that hotel again.
Robert
於 2025 年 7 月住了 1 晚
8/10
Only complaint. This was not in downtown Knoxville. It’s about 10 minutes away from downtown
Garrett
於 2025 年 7 月住了 3 晚
6/10
This room was for an employee
Brian
於 2025 年 5 月住了 1 晚
10/10
It was easy to get to, very clean, the staff was fantastic. Will Definitely book again, also safe.
Jacqueline
於 2025 年 7 月住了 3 晚
4/10
The door lock does not work it stays open
varnel
於 2025 年 7 月住了 3 晚
6/10
Previous repairs in our room were shoddy.
Mark
於 2025 年 6 月住了 1 晚
6/10
Front desk staff was nice. A couple times they needed to be woken from a nap or asked to step away from their device as they sat at the counter when we needed to request items such as towels.
Housekeeping staff was quick to accomodate and did left the room very clean following service. They were very polite.
Laura
於 2025 年 6 月住了 3 晚
4/10
The property is old, close to other low end properties and the lock on my door didn’t work. In other words I assumed my door was locked everytime I closed it and it was not. Maintenance had to come up twice in 3 days to fix it.
andrea
於 2025 年 6 月住了 4 晚
8/10
I like the room and the staff was great. This was my 2nd time staying at Best Western Suites Downtown Knoxville and I will return. I had a great time.
Carol
於 2025 年 6 月住了 2 晚
10/10
We visit this location on a regular basis for AAU tournaments. The staff is very friendly and provide great customer service! Rooms are always clean and great breakfast.
Abi
於 2025 年 6 月住了 1 晚
6/10
The property is just a bit dated, but bed was comfortable, it was quiet, and everything worked just fine. Carpet was worn and frayed, but I had a cat with me, so maybe I was in a "pet" room. A couple dining options close by and a few more up the road. Easy access from highway.
Neil
於 2025 年 6 月住了 1 晚
4/10
Tamara
於 2025 年 6 月住了 3 晚
10/10
We enjoyed our stay here. The bed and pillows were comfortable and it was very quiet and very clean. The room is very big with two sinks and lots of mirrors throughout. Granite everywhere. The people staying here were all nice. I recommend going out for breakfast unless you only eat the waffles..the rest was ok. They did provide biscuits, gravy and eggs just not very tasty.
Kirk
於 2025 年 6 月住了 1 晚
10/10
Phoenix
於 2025 年 6 月住了 1 晚
8/10
The room was OK somewhat outdated but clean and had maid service every day.
The breakfast was no very good
Holly
於 2025 年 6 月住了 4 晚
6/10
Kamila
於 2025 年 6 月住了 1 晚
4/10
They need new beds loud squeek every time you moved on both beds
Dynamic Delivery
於 2025 年 6 月住了 1 晚
8/10
Nice place
Clean & quiet..
Graham
於 2025 年 5 月住了 5 晚
8/10
There were not any luggage carts available on the morning we were checking out. We had to make several trips to carry all our stuff out. The front desk person said they were in a room locked up.
Debra
於 2025 年 5 月住了 2 晚
6/10
Room was nice, but the outside hallways were outdated. The room smelt odd as well (like damp and wet).
Tina
於 2025 年 5 月住了 1 晚
10/10
Rick
於 2025 年 5 月住了 1 晚
6/10
The room itself was spacious and clean. The rest of the hotel was a little dated, but still clean. The biggest drawback is the location. Doesn't seem to be in a great part of town.
Nick
於 2025 年 5 月住了 1 晚
8/10
Francisco
於 2025 年 5 月住了 1 晚
6/10
People were friendly. The room smelt a bit bad and the carpet was not real clean. The breakfast was lower in quality than other similar hotels.