Lobby

Reviews of Baymont by Wyndham Knoxville I-75

2.5 out of 5
Baymont by Wyndham Knoxville I-75
6712 Central Avenue Pike, Knoxville, TN

Reviews

6.6
Rating 10 - Excellent. 217 out of 1000 reviews" "
Rating 8 - Good. 276 out of 1000 reviews" "
Rating 6 - Okay. 222 out of 1000 reviews" "
Rating 4 - Poor. 150 out of 1000 reviews" "
Rating 2 - Terrible. 135 out of 1000 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Bob

Disliked: Staff & service
Charged me another $50 after I checked out and was 100 miles down the road. No reason, no explanation. I wont use this hotel chain ever again.
Stayed 1 night in May 2024

10/10 Excellent

Karen

Traveled with family
Liked: Staff & service
The office manager was very professional, courteous and accommodating - I requested a room change as the first room I was given reaked of cigarette smoke. He promptly changed my room without issue.
Stayed 1 night in May 2024
Response from shelly on 2024/5/16
Thank you for your review. We appreciate your kind words to our staff . We will show this to our friendly staff . We hope you consider staying with us soon.

6/10 Okay

Charles

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from shelly on 2024/5/14
Thank you for your rating . We are sorry you did not have an exceptional stay. We hope you consider visiting the hotel again at a later date.

4/10 Poor

Sherman

Stayed 1 night in May 2024
Response from shelly on 2024/5/13
Thank you for your rating . We are sorry you did not have a wonderful stay . We hope you consider staying with us again soon.

6/10 Okay

Gerry

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The carpet is in need of replacement. You could feel how dirty it was just walking to go to the bathroom. Behind the bathroom door has never been washed and it looked like boogers were on the back of the door. I would not stay there again unfortunately because the staff were excellent.
Stayed 3 nights in May 2024
Response from shelly on 2024/5/9
We are sorry you did not have a good stay .We apologize for any inconvenience. Please rest assure we have looked into your concerns and they have been resolved through the appropriate staff. we hope you will reconsider staying here again.

8/10 Good

Ana

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from shelly on 2024/5/9
Thank you for your rating. We hope to see you all again soon.

4/10 Poor

Susan

Traveled with partner
Disliked: Amenities, property conditions & facilities
First of all when we got there, we tried to come inside the lobby to check in but the doors were locked….you had to go over to a window and stand outside to check in….ehhh seemed a lil sketchy to me! Then we go to park and there are a group of maybe 15 teenagers that were running through the whole parking lot around everyone’s cars playing around…mind you this was midnight!! And this continued for hours! It was a place to sleep and it was clean for the most part! The bed was absolutely horrible…my back and hips hurt! We woke up the next morning and left immediately! I wouldn’t stay there again!
Stayed 1 night in May 2024
Response from shelly on 2024/5/6
We are sorry for your inconvenience. We will look into your concerns so they will be resolved. We are hopeful that you will consider staying with us again.

6/10 Okay

Mary Ann

Traveled with partner
Can be noisy during the day bc of the pool area but quiet at night. bath tub was cracked but beds are very comfortable
Stayed 3 nights in Apr 2024
Response from shelly on 2024/4/30
Thank you fort your feedback. We will address your concerns that they will be resolved. We hope you consider staying with us again so that we may make it up to you.

6/10 Okay

Louis

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
WE HAD TO CONSTANTLY ASK THE MANAGEMENT FOR ESSENTIALS AND THE BREAKFAST WAS TOO LIMITED. PERCY WAS AN EXCELLENT WORKER AND VERY HELPFUL AND FRIENDLY AND INFORMATIVE LOU AND MARY LAURO
Stayed 6 nights in Apr 2024
Response from shelly on 2024/4/30
Thank you with your feedback . We appreciate the kind words concerning our staff . We will look into your concerns and will resolve them. We are hopeful you consider staying with us at a later time .

10/10 Excellent

Catherine

Liked: Amenities
Check in was quick and informative..rooms are clean, beds are comfy…got in to late for any pool fun…I’ll be staying here again
Stayed 1 night in Apr 2024
Response from shelly on 2024/4/30
We are thrilled you had a wonderful stay . We appreciate your kind words . We will inform our staff of your kind words. We thrive for guest satisfaction. We are thrilled you will be staying with us in the future.

10/10 Excellent

Misty

Traveled with partner
Liked: Amenities
The room was very big and clean. The price was very reasonable.
Stayed 1 night in Apr 2024
Response from shelly on 2024/4/23
Thank you for the kind words about your stay with us. It is a joy to hear that you had such agreat experience and that our staff was able to make you feel right at home. We are gratefulthat you felt our hotel was clean, modern and accommodating for you, as your comfort is of theutmost importance to us. Thank you again for taking time to tell us about your stay. We hope tosee you again in the near future!

4/10 Poor

Eric

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Shelly on 2024/4/23
We are sorry that your stay did not meet your expectations . We are hopeful that you consider staying at our hotel in the future

10/10 Excellent

Makayla

Traveled with group
Liked: Cleanliness, staff & service
Overall, the property was clean and convenient for downtown. The front desk was very helpful. However, the first room smelled like smoke and the breakfast was very limited.
Stayed 1 night in Apr 2024
Response from Shelly on 2024/4/23
Thank you for taking the time to let us know how much you enjoyed your stay. It is wonderful tosee you found our staff to be friendly and our location convenient. We will look into your concerns and speak with the appropriate staff to get your concerns resolved. We look forward to welcoming you back again soon!

6/10 Okay

John and Sally

Traveled with group
Disliked: Staff & service
Did not like having your "chef" hovering aroud us at breakfast. Pastries were stale. Lacking in variety Front desk clerk on way in was good. Not so at check out. No greeting, sour disposition, asked about deposit return. Was told I would get it in a week...maybe. no attempt to communicate. Not up to your standard
Stayed 1 night in Apr 2024
Response from Shelly on 2024/4/23
We apologize your stay wasn't up to satisfaction. We will look into your concerns and speak with the appropriate staff to resolve the issue. Thank you for your feedback . We hope you consider to revisit us at a later time.

6/10 Okay

Andrew

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Shelly on 2024/4/23
We apologize for your stay and that it did not meet your expectations. We hope you will reconsider staying in the future.

2/10 Terrible

Gayle

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Gross, dated, run down hotel. Stained & scratched furniture, carpet stained & peeling away from walls, dirt in every corner, hair on floor in bath, holes in doors with filler slapped in haphazardly. Broken lamp. Lobby stairs & carpet stained & filthy. Old furniture left on outside sidewalks. No front desk person at checkout. Had us leave cards in a bowl. Terrible breakfast. Next to nothing offered. Baskets almost all empty. Had a man sitting at table asking if we needed help and a tip jar on the counter! Unbelievably tacky! Terrible location. Nasty surroundings. Hard beds. People living in hotel. Just awful.
Stayed 1 night in Apr 2024
Response from Shelly on 2024/4/23
Thank you for sharing your experience with us. It is our primary goal that everyguest will always refer to our accommodations as clean and comfortable. Weare saddened to hear that we fell short during your stay. Rest assured that yourcomments will be shared with the appropriate departments to ensure guestsatisfaction moving forward. The next time you are in town, we'd love anotherchance to host you to make sure all your expectations will be met. We wish youall the best along your way.

10/10 Excellent

Fred

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
!
Stayed 1 night in Apr 2024
Response from Shelly on 2024/4/23
Thank you for taking the time to let us know how much you enjoyed your stay. It is wonderful tosee you found our staff to be friendly and our location convenient. We look forward towelcoming you back again soon!

10/10 Excellent

Bryan

Traveled with family
Liked: Cleanliness, staff & service, amenities
Very clean and bug free. Love the ventilation unit, was very quiet on Eco heat mode. Some furniture in room needed replacing, noticeable scratches on table and rip in chair, bathroom door damaged. Beds were clean and comfortable. Reception guy very friendly and helpful. Malls and restaurants within driving distance.
Stayed 1 night in Apr 2024
Response from Shelly on 2024/4/23
Thank you for taking the time to let us know how much you enjoyed your stay. It is wonderful tosee you found our staff to be friendly and our location convenient. We look forward towelcoming you back again soon!

4/10 Poor

Kerri, Flushing

Disliked: Cleanliness, amenities, property conditions & facilities
Was not aware that this was a motel....not a hotel. All rooms were outside entrance. Very old. Needs updating. Apparently a place where migrant workers live/stay. Dogs barking all night. Very noisy
Stayed 1 night in Mar 2024
Response from Shelly on 2024/4/23
We are very sorry to hear that you did not rest well. While we cannot guarantee the behavior ofother guests, we did address the issue with noise to the best of our service teams ability. Our room placements were dictated by high occupancy. We hope that the remainder of your journey was pleasant and we hope to have the opportunity to make it up to you in the future.

6/10 Okay

Nancy

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Hotel is used to house construction workers. Dogs were on the property barking even though there’s a no pet rule. Walls are so thin you can hear everything. Train goes by twice during the night. Motorcycle was rode through the corridor twice. Everything is so outdated that I’m surprised this place is associated with Wyndham and Expedia.
Stayed 1 night in Mar 2024
Response from Shelly on 2024/4/23
We are very sorry to hear that you did not rest well. While we cannot guarantee the behavior ofother guests, we did address the issue with noise to the best of our service team's ability. Ourroom placements were dictated by high occupancy. We hope that the remainder of your journey was pleasant and we hope to have the opportunity to make it up to you in the future.

8/10 Good

Christine, Kalamazoo

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
This is not a handicapped friendly place. The only way to get upstairs where breakfast (ha ha) was served was a very long inside ramp inside the pool area. Breakfast was yogurt, coffee, waffle or an apple. The juice machine was broken. Our handicapped room was so small my husband barely had room to get around with a walker. Our room over looked the pool and it was very noisy. We would not stay there again. The outside doors were all propped open.
Stayed 1 night in Mar 2024
Response from Shelly on 2024/4/23
We are sorry to hear that you did not enjoy your stay with us. Please accept our sincerest apologies for any inconvenience or aggravation. We want you as our guest and are hopeful that you will afford us the opportunity to provide lodging services in the future.

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
I really appreciate its affordable and clean.
Stayed 1 night in Mar 2024
Response from shelly on 2024/4/23
Thank you for taking the time to let us know how much you enjoyed your stay. It is wonderful to see you found our staff to be friendly and our location convenient. We look forward to welcoming you back again soon!

6/10 Okay

Kevin

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Nice cheap place to stay. Desk staff short and rude, hard to find good help these days I suppose
Stayed 1 night in Mar 2024
Response from shelly on 2024/4/23
Thank you for taking the time to let us know how much you enjoyed your stay. We will have a look into your concerns so they may be resolved It is wonderful to see you found our location convenient. We look forward to welcoming you back again soon!

4/10 Poor

Brian

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Another guest smoked weed all evening and night in the open indoor/outdoor area. It was so bad we had no choice but to stay in our room.
Stayed 1 night in Mar 2024
Response from shelly on 2024/4/23
We are very sorry to hear that you did not rest well. While we cannot guarantee the behavior ofother guests, we did address the issue with noise to the best of our service team's ability. Ourroom placements were dictated by high occupancy. We hope that the remainder of your journey was pleasant and we hope to have the opportunity to make it up to you in the future.

10/10 Excellent

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property had excellent lighting in parking area whole way around the property. Rooms were very well maintained . Staff explained everything to any questions I had.
Stayed 1 night in Feb 2024
Response from shelly on 2024/4/23
Thank you for your feedback we value guests such as yourself . We strive for guest satisfaction,. We would love to have you stay the next time you are in Knoxville.

10/10 Excellent

Amanda

Business traveler, Traveled with partner
Liked: Amenities, property conditions & facilities
Percy was awesome. Very helpful at breakfast time. Rooms were comfortable. Would stay there again if and when we go back to Knoxville.
Stayed 1 night in Feb 2024
Response from shelly on 2024/4/23
Thank you so much for your recent 5 star stay! We really appreciate guest feedback and youmentioned all the aspects that we focus on for a great stay. It's all due to a great staff thatprovide such well-maintained guest rooms and common areas, along with excellent guestservice. We strive to have every guest leave as satisfied as you did. Once again, thanks for thegreat review and staying with us! We hope you will visit us again.

4/10 Poor

Mike

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not good
Loud noise from the pool , room smelt of smoke , curtains would not close . Will not be back , should get half my money back at least
Stayed 1 night in Feb 2024

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how big the room was and how quiet it was
Stayed 2 nights in Feb 2024

8/10 Good

Regina

Stayed 2 nights in Feb 2024

10/10 Excellent

Rodney

Stayed 1 night in Feb 2024
Response from shelly on 2024/4/23
Thank you for taking the time to let us know how much you enjoyed your stay. It is wonderful to see you found our staff to be friendly and our location convenient. We look forward to welcoming you back again soon!

10/10 Excellent

Dan

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower is kind of short and the walls are thin, but it's a good location and price.
Stayed 1 night in Feb 2024

8/10 Good

Annette

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and friendly stuff
Stayed 1 night in Feb 2024

10/10 Excellent

Jesus

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Douglas

Stayed 1 night in Feb 2024
Response from Shelly on 2024/4/23
Thank you for your review . We hope you consider coming back to stay at our hotel.

10/10 Excellent

diane

Liked: Cleanliness, property conditions & facilities
Service at the desk was courteous and friendly. Treadmill, elliptical, and bike available. Pool, spacious, quiet, well kept up . Room with all the necessities.
Stayed 1 night in Feb 2024

10/10 Excellent

Kimberly

Stayed 1 night in Feb 2024
Response from shelly on 2024/4/23
Thank you for taking the time to let us know how much you enjoyed your stay. It is wonderful to see you found our staff to be friendly and our location convenient. We look forward to welcoming you back again soon!

2/10 Terrible

Travis

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
It was advertised to have a indoor heated pool, it was absolutely frigid was not usable at all the pool nor the building it was in where heated at all
Stayed 2 nights in Feb 2024

2/10 Terrible

Dylan

Traveled with family and small children, Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
The Desk attendant was rude, the hotel page says Indoor pool when it wasn’t
Stayed 1 night in Feb 2024

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Luis

Stayed 1 night in Feb 2024

10/10 Excellent

Kellye

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came for a show at Tennessee Theater. Not familiar with the area, but I trust Wyndham hotels. So glad i chose this one.close to interstate, clean, comfortable, friendly staff. Already planning a trip back just to stay around the indoor pool and use it.
Stayed 1 night in Jan 2024

6/10 Okay

Russelle

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Hugo

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and stay!
Overall, very good and clean!
Stayed 3 nights in Jan 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

6/10 Okay

Josee, London

Stayed 1 night in Jan 2024

10/10 Excellent

Katesha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

Alan

Traveled with family
Disliked: Amenities, property conditions & facilities
Booked hotel for indoor pool, but the pool was closed. Not just under repair but closed for the season. False advertising. Advertised a full hot breakfast. It was waffles and the rest was continental. Bit deceiving as most that advertise hot breakfast have a breakfast bar.
Stayed 1 night in Jan 2024

10/10 Excellent

Brenda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Neha

Stayed 1 night in Dec 2023

10/10 Excellent

Rashada

Traveled with family
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023