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Reviews of Hawthorn Suites By Wyndham Kingsland I-95/Naval Base Area

3 out of 5
Hawthorn Suites By Wyndham Kingsland I-95/Naval Base Area
1323 E King Ave, Kingsland, GA

Reviews

8.0

Very Good

Rating 10 - Excellent. 318 out of 738 reviews" "
Rating 8 - Good. 229 out of 738 reviews" "
Rating 6 - Okay. 98 out of 738 reviews" "
Rating 4 - Poor. 52 out of 738 reviews" "
Rating 2 - Terrible. 41 out of 738 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Monika

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Lola, GM on 2024/5/17
Thank you for telling us about your stay. We hope to better serve you next time.

10/10 Excellent

john, tarpon springs

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in May 2024
Response from Lola, GM on 2024/5/15
Thank you for telling us about your stay. We are pleased that you had a 5-star experience with us and we look forward to serving you again.

10/10 Excellent

Michael

Liked: Staff & service, amenities, property conditions & facilities
Nice area in a convenient location for finding what you need.
Stayed 1 night in May 2024
Response from Lola, GM on 2024/5/11
Thank you for telling us about your stay. We are pleased that you had an exceptional stay and we look forward to serving you again.

10/10 Excellent

Terri

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice and quite stay. Enjoyed the coffee and breakfast in the morning,
Stayed 1 night in May 2024
Response from Lola, GM on 2024/5/6
Thank you for telling us about your stay. We are happy to hear that your room was clean and comfortable and that you enjoyed our complimentary breakfast. We look forward to serving you again.

6/10 Okay

Audrey

Property is showing its age. It’s fine, but nothing special. The cc number on my account at check in wasn’t mine. The clerk said she cleared it and I inserted mine which was accepted, but the form she had me sign still had the wrong number on it. Seems questionable.
Stayed 1 night in May 2024
Response from Lola, GM on 2024/5/3
Thank you for telling us about your stay. We appreciate the feedback and hope to better serve you next time.

4/10 Poor

Beth

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I was traveling alone and the parking lot was very dark and no parking, the elevator was broken and I wasn’t told until after I got the room. I had a lot to carry but it was after midnight and didn’t want to change hotels. The room was very out of date. The man that helped was nice but should have told me about the elevator.
Stayed 1 night in Mar 2024
Response from Lola, GM on 2024/4/29
Thank you for telling us about your stay. We appreciate the feedback and we apologize for the inconvenience. We look forward to better serving you next time.

10/10 Excellent

Peggy

Stayed 1 night in Apr 2024
Response from Lola, GM on 2024/5/11
Thank you for telling us about your stay. We are pleased that you had an exceptional stay and we look forward to serving you again.

10/10 Excellent

Walter

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from Lola, GM on 2024/4/13
Thank you for telling us about your stay. We are pleased that you had a 5-star experience with us and we look forward to serving you again.

6/10 Okay

Maria

The hotel was good, but it needs to be updated.
Stayed 1 night in Feb 2024
Response from Lola, GM on 2024/4/8
Thank you for telling us about your stay. We appreciate the feedback and look forward to serving you again.

8/10 Good

Philip, Columbia

Traveled with family
Liked: Staff & service, property conditions & facilities
Breakfast hours were different than front desk mentioned
Stayed 1 night in Apr 2024
Response from Lola, GM on 2024/4/5
Thank you for telling us about your stay. We look forward to better serving you next time.

8/10 Good

Theodore, Marlborough

Traveled with family
Adequate
Stayed 1 night in Mar 2024
Response from Lola, GM on 2024/4/5
Thank you for telling us about your stay. We look forward to better serving you next time.

8/10 Good

Donna

Liked: Staff & service, amenities, property conditions & facilities
DD right next to the hotel!! Was good and would stay again. Would recommend it.
Stayed 1 night in Mar 2024
Response from Lola, GM on 2024/3/26
Thank you for telling us about your stay. We are glad that you had a great experience with us and we look forward to serving you again.

10/10 Excellent

Jean

Traveled with partner
Nothing to like or dislike. It's an average hotel in a typical "right off the highway" hotel.
Stayed 1 night in Mar 2024
Response from Lola, GM on 2024/3/26
Thank you for telling us about your stay. We are glad that you found our location convenient and we look forward to serving you again.

6/10 Okay

Robin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room was roomy and clean, however, the entire property is old and needs renovations. Easy fixes like a broken toilet handle and missing toilet paper holder are overlooked. I am not sure how this property got 3 stars. It served its purpose for one night.
Stayed 1 night in Mar 2024
Response from Lola, GM on 2024/3/25
Thank you for telling us about your stay. We appreciate your patience as we are under new management. We look forward to better serving you in the future.

10/10 Excellent

Duane, Dundee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful Stay!!!
Stayed 1 night in Mar 2024
Response from Lola, GM on 2024/3/16
Thank you for telling us about your stay. We are glad to know you had an exceptional time with us and we look forward to serving you again.

10/10 Excellent

Rebekah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Friendly people, clean rooms. Good space for the family to stretch out at a reasonable price
Stayed 1 night in Mar 2024
Response from Lola, GM on 2024/3/14
Thank you for telling us about your stay. We are happy to hear that our team was friendly and helpful. I am also glad to hear that you and your family enjoyed our clean and comfortable rooms. We look forward to serving you again.

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff
Stayed 1 night in Mar 2024
Response from Lola, GM on 2024/3/10
Thank you for telling us about your stay. We are glad you had a great experience and we look forward to serving you again.

8/10 Good

Lynn

Stayed 1 night in Feb 2024
Response from Lola, GM on 2024/3/8
Thank you for telling us about your stay. We are glad that you enjoyed your time with us and we look forward to welcoming you back again.

2/10 Terrible

Tiffany

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is terrible. We had riches in our room one actually crawled on my husband in the bed… the property look good on the internet but do not look nothing like this in person. We stayed the weekend. Saturday on our way out we ask for a face towel so we can have while we was out at a festival after the front desk guy gave us the towel he came behind trying to figure out what we was about to do with the towel saying he had to document it!!! This place is horrible nobody wants to steal nothing from that place. They worried about a towel and not the place being clean. We drove 7 hrs to stay in a DUMP!!!! NEVER AGAIN WILL I STAY AT THIS PLACE!!!
Stayed 2 nights in Feb 2024
Response from Lola, GM on 2024/2/15
Thank you for telling us about your stay. We appreciate the feedback and hope you give us another chance to better serve you.

4/10 Poor

Linda

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Would not stay there again.
Staff at the front desk was awesome. Room was spacious. Bed was okay. It was filthy!
Stayed 1 night in Feb 2024
Response from Lola, GM on 2024/2/15
Thank you for telling us about your stay. We appreciate the feedback and hope you give us another chance to better serve you.

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
Wouldn’t stay again
The staff was friendly but the property had very little parking. Parking lot holds a lot of water so parked in a huge puddle which made it fun unloading. The room smelled super strong like incense and was overbearing. All of the chrome fixtures in the bathroom were covered in rust. The bed was great and pillows. The walls are paper thin and I could literally hear in detail every word the woman next room over was speaking during her 4 hour phone call and her subsequent snoring throughout the night. That was the worst. Made it hard to sleep. Treadmills were broken in the gym. Convenient location but access was terrible and road was all beat up due to construction. Not worth more than 100 a night imo
Stayed 3 nights in Feb 2024
Response from Lola, GM on 2024/2/9
Thank you for telling us about your stay. We look forward to better serving you next time.

8/10 Good

Anthony

Traveled with family
Liked: Cleanliness, amenities
The check-in could have been smoother.
Stayed 1 night in Dec 2023
Response from Lola, GM on 2024/2/9
Thank you for telling us about your stay. We look forward to better serving you next time.

4/10 Poor

barry

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very easy and convenient from the interstate. However, when you get off the elevator on the second floor, it smells like a cigarette. The refrigerator in my room had leftover almond milk in it, and there was hair in the shower. Just an overall feeling of dirtiness.
Stayed 1 night in Feb 2024
Response from Lola, GM on 2024/2/2
Thank you for telling us about your stay. We hope to better serve you next time you are in Kingsland.

2/10 Terrible

Jennifer

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Burned my had in the coffee because lid didn’t fit on coffee, staff watched and didn’t even try and help
Stayed 1 night in Dec 2023
Response from Lola, GM on 2024/2/2
Thank you for telling us about your stay. We hope to better serve you next time you are in Kingsland.

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Better customer service
Overall, our 2 night stay at this hotel was pretty okay. The breakfast isn’t the best, but the rooms were up to standard as far as cleanliness. The only issue we had was that we specifically wanted a room with a jetted tub for our stay, which was one of the main reasons we chose the hotel. Once we tried to use the tub on our second night there, we saw that it wasn’t working. We were told to let management know when we checked out, which we did. I would’ve thought that we would have at least been offered a refund in the difference between that room and a standard room, but was only told that we should’ve said something after the first night of our stay. Definitely wasn’t a helpful solution, but I don’t think I’ll be staying here again unless it’s a last resort.
Stayed 2 nights in Jan 2024
Response from Lola, GM on 2024/2/2
Thank you for telling us about your stay. We hope to better serve you next time you are in Kingsland.

10/10 Excellent

Kohar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the very spatious rooms and friendly staff. The dining room is lovely for breakfast.
Stayed 1 night in Jan 2024
Response from Lola, GM on 2024/1/30
Thank you for telling us about your stay. We are glad that you enjoyed our complimentary breakfast. We look forward to serving you again.

6/10 Okay

Klaus

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Starters. Lobby looked nice and hostess very pleasant. Picked hotel specifically for hot tub and of course it didnt work, low water, full of leaves. Then in room safe didnt work, remote bad, light bulb out. Finally on a few trips diwn to lobby grinding nouse as we stopped. Breakfast ok
Stayed 1 night in Jan 2024
Response from Lola, GM on 2024/1/25
Thank you for telling us about your stay. We appreciate the feedback and look forward to better serving you next time.

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Lola, GM on 2024/1/25
Thank you for telling us about your stay. We are pleased that you had an exceptional stay with us and we look forward to serving you again.

8/10 Good

Dale

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed in gym equipment
Gym equipment was very rough. 2 treadmills and neither worked. One of the reasons I chose this hotel was gym.
Stayed 1 night in Dec 2023
Response from Lola, GM on 2024/1/25
Thank you for telling us about your stay. We appreciate the feedback and look forward to better serving you next time.

10/10 Excellent

Yolande, Montreal

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
everything is good
Stayed 1 night in Jan 2024
Response from Lola, GM on 2024/1/12
Thank you for telling us about your stay. We are happy to hear that we met your expectations and we look forward to serving you again.

6/10 Okay

D

Business traveler
I was transferred to two different rooms first the key did not work 2ND no heat or air-conditioning
Stayed 2 nights in Dec 2023
Response from Lola, GM on 2024/1/9
Thank you for telling us about your stay. We hope you give us another chance to better serve you.

8/10 Good

Alexander

Traveled with family
The check-in process was unexpectedly lengthy, which was a bit inconvenient after a tiring journey. Additionally, the bathroom cleanliness didn't meet expectations. However, one standout was the breakfast service. It offered a variety of options including sausages, eggs, fish, and fresh fruits.
Stayed 1 night in Jan 2024
Response from Lola, GM on 2024/1/9
Thank you for telling us about your stay. We appreciate the feedback and apologize for the delays at check-in. We hope you give us another chance to better serve you.

6/10 Okay

Rupesh

Traveled with family and small children
Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Lola, GM on 2024/1/9
Thank you for telling us about your stay. We look forward to welcoming you back next time you are in Kingsland, GA.

6/10 Okay

Rebecca

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Room was very large, plenty of places to eat and gas stations. Bathroom was dirty, tub dripped the entire time, but staff was great. They had a good breakfast as well.
Stayed 1 night in Dec 2023
Response from Lola, GM on 2024/2/2
Thank you for telling us about your stay. We hope to better serve you next time you are in Kingsland.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Lola, GM on 2024/1/6
Thank you for telling us about your stay. We are pleased that you had an exceptional stay with us and we look forward to serving you again.

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Heather checked us in. She was terrible.
Stayed 1 night in Dec 2023
Response from Lola, GM on 2024/1/6
Thank you for telling us about your stay. WE look forward to serving you again.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Lola, GM on 2024/1/6
Thank you for telling us about your stay. We are pleased that you had an exceptional stay with us and we look forward to serving you again.

8/10 Good

Jeffrey, Fort Myers

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Lola, GM on 2024/1/6
Thank you for telling us about your stay. We are glad that you had a great experience with us and we look forward to serving you again.

2/10 Terrible

Kathy

Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from Lola, GM on 2024/1/6
Thank you for telling us about your stay. We look forward to better serving you in the future.

10/10 Excellent

Lester

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Lola, GM on 2023/12/26
Thank you for telling us about your stay. We are pleased that we met your expectations and we look forward to serving you again.

8/10 Good

Bradley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Met expectations. Fan in bathroom did not work. Friendly staff, large, clean rooms.
Stayed 1 night in Dec 2023
Response from Lola, GM on 2023/12/14
Thank you for telling us about your stay. We are glad that our team was friendly and helpful. We look forward to serving you again.

8/10 Good

Angela

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One bedroom suite was great space. Very clean. Comfortable beds. Lovely staff. Kitchen usable but missing some items. Furniture and decor slightly outdated.
Stayed 1 night in Dec 2023
Response from Lola, GM on 2023/12/14
Thank you for telling us about your stay. We are pleased to hear that you found your suite clean and comfortable. We look forward to serving you again.

8/10 Good

Michael

Stayed 1 night in Nov 2023
Response from Krystal, GM on 2023/12/19
Thank you for telling us about your stay. We are pleased that you had a great visit with us and we look forward to welcoming you back soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
I'd stay here again
Very friendly and helpful staff, breakfast was pretty good. needed to have some salsa out to put on the scrambled eggs. Lady doing the breakfast was great. Many little things needed attention, i.e. a burned out lightbulb, etc.
Stayed 1 night in Nov 2023
Response from Lola, GM on 2023/11/28
Thank you for telling us about your stay. We are glad that you found our team friendly and helpful. We look forward to serving you again.

2/10 Terrible

Gangadhar

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cockroaches, left over food, noisy ac
Stayed 1 night in Nov 2023
Response from Lola, GM on 2023/11/24
Thank you for telling us about your stay. We hope to better serve you in the future.

4/10 Poor

Christine

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The staff was lovely but the room was disgusting. When we got to the room, there was trash leftover from the last person that stayed there. The rooms definitely need some work, with lots of rusting and peeling on all the walls. The fridge and bathtub weren’t scrubbed down. There was a big yellow stain on the shower curtain. The room had an old musty smell and just didn’t feel clean overall. The breakfast was ok and had a pretty good selection. The lobby was very nice and clean but the room didn’t show the overall hotel justice. There were dead bugs behind the nightstand where I went to charge my phone in the outlet. Luckily it was just an overnight stay to rest but I would not recommend staying here.
Stayed 1 night in Nov 2023
Response from Lola, GM on 2023/11/24
Thank you for telling us about your stay. We hope to better serve you in the future.

8/10 Good

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Lola, GM on 2023/11/24
Thank you for telling us about your stay. We are glad that you enjoyed your time with us and we look forward to welcoming you again.

6/10 Okay

anna, Myrtle Beach

Traveled with family
Although a little hard to find it is convenient. The lobby and dining area was very nice and the breakfast was great. When checking in and when I booked the room, I booked an accessible room with a roll in shower. When checking in with my walker, I confirmed that the room had a roll in shower which the man at the desk told me yes. I was a little suspicious because the room was not on the first floor as expected, but rather on the second floor. With some difficulty as I was using a walker due to a new knee replacement, We got to our room, got settled and then I went for a shower. Much to my surprise the bathroom had a tub shower. At this point in my stay, it was going to be too difficult to complain or move rooms, so I had to sacrifice a shower both evening and morning. My husband was able to shower but noticed that there was very heavy black mold above the shower head. The bedding was comfortable which was a plus. I did mention all of this to the morning crew to which I received an apology for being put in the wrong type room.
Stayed 1 night in Nov 2023
Response from Lola, GM on 2023/11/24
Thank you for telling us about your stay. We hope to better serve you in the future.

4/10 Poor

TAMMY

Stayed 1 night in Nov 2023
Response from Lola, GM on 2023/11/7
Thank you for telling us about your stay. We hope to better serve you next time.

2/10 Terrible

Larry

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was dirty. Customer service was bad. Front desk worker was rude.
Stayed 1 night in Oct 2023
Response from Lola, GM on 2023/10/25
Thank you for telling us about your stay. We hope you give us another chance to better serve you.