We visited the property before booking and were shown around, after which we decided on and booked a deluxe room with pool view. However, when we showed up for check in, we were taken to a another (lower category) room - without any information from the staff. We asked the staff member if this really was a deluxe room, which he insisted on it being. Turns out he lied. After we contacted the reception, we were informed that the room category we had booked was fully booked. We insisted on being compensated, so they offered a room at another hotel, a couple of km up along the beach, which we declined. Instead we suggested we’d at least be compensated with complimentary massages, which they eventually agreed to. The pool area is nice and the staff there were really attentive. The masseuses are also great! However, the sound proofing in the premier rooms (which is the one we ended up getting) is non existent. If you’re on the lower floor, you’ll be able to hear every sigh, every bathroom visit…you name it…from the guests upstairs. Unfortunately, our neighbor got home late and stayed up for the rest of the night, so we weren’t able to get any sleep. The facilities are dated but the hotel is beautifully situated. The breakfast was so-so. All in all, there are way better options for accommodation in Kilifi. (Distant Relatives and Salty’s being two of them.)
