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Beautiful condo. The grounds were clean the pool was nice. Staff was friendly and helpful. Would definitely stay again
Liza
Stayed 3 nights in Apr 2024
Response from Aston Maui Banyan Team on 2024/4/26
Thank you Liza! We are so happy that you are enjoying your stay with us. It is our pleasure to help make your stay memorable.
6/10 Okay
Raquel
2024/3/19
Liked: Cleanliness
Disliked: Staff & service
Raquel
Stayed 3 nights in Mar 2024
Response from Terry on 2024/3/20
Mahalo for staying with us Raquel and hope you enjoyed your time on Maui
10/10 Excellent
Martha
Traveled with family and small children
2024/3/7
I rented 3 condos for a group of10. Two were remodeled ours was not but clean looked nice view amazing but dated. One of the condos did not have an elevator. Difficult with luggage and small children. Had a nice clean pool. The grounds were beautiful. Staff was excellent. The location was amazing. 5 minute walk to a beautiful beach. Many restaurants and shops were very walkable, and I would definitely book these condos next time,
Martha
Stayed 6 nights in Feb 2024
Response from Terry on 2024/3/8
Mahalo for staying wih us Martha and hope you can return!
We arrived early, and they let us to a pre check in. They weren't ready with our room until 30 min after our check in time. However they had upgraded our room from standard to a suite, with a box of candy and a note to celebrate our anniversary. The staff were friendly and helpful. The facility was located close to the beach and many shops that we frequented during our stay. The property had some blemishes roped off with caution tape, but it didn't negatively impact our stay.
Julia
Stayed 4 nights in Feb 2024
Response from Terry on 2024/3/4
Mahalo for sharing your positive comments on your stay with us Julia and hope you can return!
6/10 Okay
Alyssa
Traveled with partner
2024/2/27
Had a good time and enjoyed the location but the conjoined hotel style room with zero insulation was bothersome. We could hear everything our neighbor was doing and saying and often found ourselves avoiding being ‘home’ until late evening. Front desk staff was short tempered and unhelpful when it came to luggage transporting to our building.. no mention of bellman carts, just told that we had to haul our stuff from main lobby up to our building.
Alyssa
Stayed 10 nights in Feb 2024
Response from Terry on 2024/2/27
We apologize for your noisy neighbor and Front Desk should have directed you to utilize the bell carts located at building entry to transport your luggage and hope rest of stay on Maui was an enjoyable one.
10/10 Excellent
John
2024/2/24
John
Stayed 7 nights in Feb 2024
Response from Terry on 2024/3/20
Mahalo for staying with us John and hope you can return!
The room was clean and quiet. I loved being able to walk to the beach and shops. Staff were friendly and helpful. The pool was ok but I prefer the ocean/ beach.
Joy
Stayed 5 nights in Feb 2024
Response from Terry on 2024/2/18
Mahalo for your nice comments Joy and sounds like you enjoyed your stay here and hope you can return!
We really appreciate the deletion of one night’s charge when our Southwest Airlines flight was cancelled.
Staff we encountered were friendly and professional. The grounds were landscaped beautifully and well-maintained.
We appreciated the free indoor parking and quick access to the beach.
The room itself was dated however the bed was comfortable.
The heater/AC was noisy, vents blew directly on to one side of the bed. We had to move a bedside table to divert airflow in order to sleep.
After a couple of days the scent in the air changed from a disinfectant smell to a wet dog smell every time the blower ran.
STEVEN
Stayed 5 nights in Jan 2024
Response from Terry on 2024/2/5
We appreciate your comments Steven and sounds like you enjoyed your stay overall and hope you can return!
Mahalo for staying with us Robert and hope you can return!
4/10 Poor
Judy
Traveled with partner
2024/1/31
Disliked: Property conditions & facilities
The room did not have a second sink for dishes. We were expected to wash dishes in the bathroom sink. We were told we were in a cheap room that did not provide a second sink. I was not told this while I was reserving the room. I did not perceive that what I paid was considered cheap. The furniture was old and scratched. There was one fork provided. As a hotel guest and paying over $250 for cleaning fees I don’t feel I should have to take out the trash. Amenities were a joke. The hand soap bar was the size of a dental floss container. The dish soap container was about the size of a 2 oz bottle. The shampoo and conditioner were in bottles on the wall so I had no idea of their ingredients. Also you had to buy if you needed more amenities. No class. It was noisy and you could hear your neighbors. Also as I checked out I realized I left my IPad in the room so I ran upstairs and asked the cleaning woman if she could let me in the room to get it. She said no. I had to go to the main office. I got the clerk to make me a key, drove back to the room got my IPad, went back to the office and returned the key. This could have been handled differently particularly since I was using a cane. I would never recommend this establishment. It is basically someone’s old condo being rented as a hotel room.
Judy
Stayed 2 nights in Jan 2024
Response from Terry on 2024/2/5
We appreciate your comments Judy and the Hotel room classification you booked does not have a kitchen like our one bedroom units. The rooms are serviced every 4th day and the fees you paid include reservation fee, Damage Waiver fee and checkout cleaning fee. We hope you enjoyed the area and Maui overall.
2/10 Terrible
suzanne, milford
2024/1/21
Disliked: Cleanliness
Bugs of various types in the kitchen including red roaches. Housekeeping came and sprayed twice. Both times the bugs were still there the next morning The staff at the front desk offered to change our room but at that point we were only going to be there one more night. Probably the bugs were already into our suitcases by then. Ugh! Overpriced and resort fees were high. There was a $150 room cleaning fee and they still want you to run the dishwasher, take out the trash and sweep. Of course there are the bugs too! Location okay.
suzanne
Stayed 3 nights in Jan 2024
Response from Terry on 2024/1/22
Please accept our apologies for encountering bugs and with our tropical environment and the recent rains experienced ends to drive them inside. We hope you enjoyed the sites of Maui.
6/10 Okay
Stephen
Business traveler, Traveled with partner
2024/1/13
It is nice that it is 3 minute walk to the beach. However, we had a rooster wake us up every morning at 430-5 am. When I asked if we could do a late check out and check out at noon rather than 11 I was told that wasn’t possible. I’ve never asked for a late check out and been told no.
Stephen
Stayed 6 nights in Jan 2024
Response from Terry on 2024/1/15
Mahalo for staying with us Stephen and unfortunately your unit was going to be occupied by owner of unit same day and needed all the time possible to prepare and hope your stay was otherwise enjoyable.
6/10 Okay
Jay
Traveled with family
2024/1/9
Liked: Cleanliness, staff & service
Overall experience was good.
Jay
Stayed 3 nights in Jan 2024
Response from Terry on 2024/1/10
Mahalo for staying with us Jay and hope you enjoyed Maui!
This property was in a great location and our room was very clean, well decorated and had a nice view of a vacant lot and not other buildings. Location is so ideal walking distance to beaches, grocery store and restaurants. We had a great stay.
Downside was the 4 pm check in as if you get to Maui early there is no place to store luggage and we did see broken in cars on our trip and knew this was an issue (not at this site) and did not want to leave our vehicle in our rental car.
I did read the warnings about the cleaning fee but it is still shocking to see how many fees they tacked on our bill when they don't even come and clean every day: $200 Housekeeping departure fee with $34.83 tax on that fee, $39.99 Damage Waiver Fee with $6.97 tax on that fee, $29.99 Reservation Fee with $5.22 tax on that fee. The total extra fees were $317 and more than the room charge per night.
If there was some guarantee I would have just as nice of a room the next time I would probably return since the location was so great.
Elise
Response from Terry on 2023/11/13
We appreciate your informative comments on your stay and am sorry you were unaware of our fees via your travel partner that you booked through.
Our stay was very nice! Check in and check out was a breeze. The Maui banyan is located right across the street from Kam III beach! Good food options near by as well!
Xuerong
Stayed 3 nights in Oct 2023
Response from Terry on 2023/10/23
We appreciate your positive comments on your stay and hope you can return!
6/10 Okay
Verified traveler
2023/10/13
Liked: Cleanliness, staff & service, room comfort
No ice machine on property. Can purchase bag of ice at nearby store. But overall, room and staff were great. Phones not working but staff checked in by text, very responsive. Felt the aloha!
Verified traveler
Stayed 4 nights in Oct 2023
Response from Terry on 2023/10/13
Mahalo for staying with us and hope you can return in future!
Stayed at the hotel room portion of this property, not the condo’s that are rented out. It’s a little bit dated in the rooms but honestly it was a really great stay. Everything was clean, staff is super nice and helpful, wifi was fine, (wifi speed was 29mbps)… there was a microwave and mini fridge/freezer in there room and coffee machine with coffee and creamers /sweetness provided.
Really conveniently located on the main road between Kihei and Waillea. Lots of great food options nearby and beach across the street.
Horst
Stayed 3 nights in Oct 2023
Response from Terry on 2023/10/9
Mahalo for staying with us Horst and hope you can return!
Was an amazing place, second time there and it wasn’t a disappointment. Check in was a breeze and our room was clean and lots of towels.
Right across from a beautiful beach and plenty of stores and restaurants. Very beautiful spot for all sorts of families
Fisher Joshua
Stayed 7 nights in Sep 2023
Response from Terry on 2023/9/28
Mahalo for staying with us again and hope you can return again next year!
Mahalo for staying with us and hope you can return!
10/10 Excellent
Julio Angel Rios
2023/8/12
Julio Angel Rios
Stayed 4 nights in Aug 2023
Response from Terry on 2023/9/2
Mahalo for staying with us and hope you can return Julio!
8/10 Good
Jose
Traveled with group
2023/8/8
Liked: Cleanliness
This place was good, however portions of the room seemed to be outdated and it needed more detail to cleanliness. Overall the stay was good, but could have been excellent, if it wasn’t for the issues previously mentioned.
Jose
Stayed 6 nights in Aug 2023
Response from Terry on 2023/8/9
We appreciate your comments and hope your stay on Maui was an overall enjoyable one.
Problem with noise from other people's children loud and unruly running down the halls and slamming doors. The whole stay. Sadly I was unable to relax.
Steven
Stayed 11 nights in Jul 2023
Response from Terry on 2023/8/7
So sorry to hear about the noise as we were not aware of this issue from any other guests and property is typically very quiet and peaceful.
2/10 Terrible
Ava
Traveled with partner
2023/7/10
Disliked: Staff & service
The location is not bad, but the walls are paper thin. Anytime our neighbors had a conversation I could actively participate in their dialogue. Our neighbors had two small kids, so we tried to be out of the room as much as possible.
The AC in our unit was very noisy, I am a heavy sleeper but it kept waking me up through the night. I asked to have our rooms changed twice in the first couple of days, but I was told there was no room available.
It was also impossible to reach the housekeeping anytime of the day, anytime I needed something I needed to walk a few minutes to the office.
Ava
Stayed 7 nights in Jul 2023
Response from Terry on 2023/7/13
We apologize for not being able to relocate you Ava to a unit with no children next door and the the AC noise and hope your sightseeing on Maui was enjoyable.
The first night the blinds fell to floor at 2 am bathroom door does not work properly the staff especially charged extra for room that was not disclosed I had 2 rooms and the photo above bed fell on the bed while I was sleeping right on my face the bath door does not lock in 2nd room
PRADEEP KHATRI, AND MIKEL HASA OR FARRAH
Stayed 5 nights in Jul 2023
Response from Terry on 2023/7/10
We are aware of the blinds falling but were unaware of the bathroom door not locking along with the artwork above bed falling. I personally checked this and not sure how this could have happened. Your booking channel should have informed you of our fees that are disclosed to all and hope your stay was otherwise enjoyable on Maui.
We checked in on 6/12 and dropped off our luggage until our room was ready. The girl at the desk was so rude, did not even acknowledge us when we walked in. Acted bothered that we requested an early check-in. Said she would call us when our room was ready but never did. When we finally checked in at the check in time, she was gone and the gentleman that took her place was friendly, which we were thankful for.
Too much light coming into the room. We could not sleep at all.
Mark
Stayed 3 nights in Jun 2023
Response from Terry on 2023/6/26
We appreciate you sharing comments on checkin and apologize for the lack of Aloha from our Guest Service Agent, but pleased to hear the next agent was helpful and hope you enjoyed your time on Maui.
It was a nice place, the room was clean, the kitchen was complete, we got there after hours and the check in was easy, the only thing is that there is a charge of $317 for housekeeping fees when you get there, so read the whole information on Expedia, I knew already when I booked it. Other than that, I recommend this place.
JAMIE
Stayed 4 nights in Jun 2023
Response from Terry on 2023/6/24
We apologize for you not seeing the fees that are charged for all guest stays and they cover check in, Damage Waiver fee and check out cleaning service and hope you enjoyed your time on Maui.
For the price I thought this place was excellent. The kitchen was a surprise and having a cheap wife, came in handy. Also, the condo had chairs, ice chests, umbrellas and other beach amenities that really came in handy. Such a great stay
Jordan
Stayed 5 nights in May 2023
Response from Terry on 2023/6/2
Glad to hear you enjoyed your stay Jordan and hope you can return,
8/10 Good
Xinghui
2023/5/29
Xinghui
Stayed 5 nights in Apr 2023
Response from Terry on 2023/6/19
Mahalo for staying with us and hope you can return!
Charged a cleaning fee of $240 and did not receive any cleaning.
Mark
Stayed 3 nights in May 2023
Response from Terry on 2023/6/2
I am sorry you were not made aware of the checkout cleaning charge as we state it in all of our booking collateral and hope your stay was otherwise enjoyable
6/10 Okay
Akash
2023/5/15
Liked: Staff & service
Disliked: Property conditions & facilities
Akash
Stayed 3 nights in May 2023
Response from Terry on 2023/5/18
Mahalo for staying with us and hope you enjoyed your stay.