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Reviews of Novotel Imagica Khopoli Hotel

5 out of 5
Novotel Imagica Khopoli Hotel
30 31 Sangdewadi Off Mumbai Pune Exp Wy, Khopoli Pali Rd Khalapur, Khalapur, Maharashtra

Reviews

7.8

Good

Rating 10 - Excellent. 50 out of 136 reviews" "
Rating 8 - Good. 45 out of 136 reviews" "
Rating 6 - Okay. 17 out of 136 reviews" "
Rating 4 - Poor. 12 out of 136 reviews" "
Rating 2 - Terrible. 12 out of 136 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

A K

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

Bivin

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Dec 2023

8/10 Good

Mudasir iqbal

Stayed 1 night in Nov 2023

6/10 Okay

Arun

Stayed 1 night in Jul 2023
Response from Novotel Imagica on 2023/7/18
Dear Valued Guest,Thank you very much for rating us. Looking forward for many stays that are more memorable with us. Imagical Regards, Anil Chavan,General Manager,Novotel Imagicaa Khopoli.

10/10 Excellent

Shatrughan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hospitality 😊
Stay was good Ankita was really good at point to help very kind and humble girl.
Stayed 2 nights in May 2023

10/10 Excellent

Saketesh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

4/10 Poor

Farhanuddin Aman

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Average experience
Service is very slow, rooms weren’t cleaned properly, Check-out was chaotic. Food quality needs significant improvement.
Stayed 3 nights in Feb 2023

4/10 Poor

Verified traveler

Disliked: Staff & service
Not worth the money
Not so great experience here. The room wasn’t clean. Service was sub par, particularly travel assistance and front desk. I was messed around for two hours whilst waiting for a taxi and eventually told Id need to wait another hour. Service is nonexistent They also charge 6,500 inr for a taxi back to Mumbai (local rate is 1,800). Please note this is very much catered for children and there is extremely loud music and character dancing played at breakfast.
Stayed 2 nights in Feb 2023
Response from Novotel Imagica Khopoli on 2023/2/7
Dear Guest,Thank you for taking the time to tell us about your experience at the Novotel Imagicaa Khopoli. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Imagical Regards,Anil ChavanGeneral ManagerNovotel Imagicaa Khopoli

10/10 Excellent

Utpal

Stayed 1 night in Dec 2022
Response from Novotel Imagica Khopoli on 2023/2/7
Dear Patron,We very much appreciate your comments regarding your stay at the Novotel Imagicaa Khopoli. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Imagical Regards,Anil ChavanGeneral ManagerNovotel Imagicaa Khopoli

6/10 Okay

RAJEEV

Disliked: Cleanliness, property conditions & facilities, room comfort
Deceptive
Hotel needs Renovation badly. Its in Depilated state.
Stayed 2 nights in Jul 2022
Response from Novotel Imagica Khopoli. on 2022/7/31
Dear Guest, It is with sincere regret that I note your dissatisfaction with our service & facilities and truly apologize for the inconvenience caused. We have taken careful note of your feedback on issues highlighted by you. I can assure you that your experience was certainly not reflective of our usual standards of service and I sincerely regret the inconvenience caused to you. I am rigorously following up with my team on the concerns raised by you. We request you to provide us with another opportunity to serve you better and to regain your confidence in Novotel Imagica Khopoli. Imagical Regards, Anil Chavan, General Manager, Novotel Imagica Khopoli.

2/10 Terrible

sanjay

Stayed 1 night in May 2022

4/10 Poor

prishita

Stayed 1 night in Apr 2022
Response from Novotel Imagicaa Khopoli on 2022/6/22
Dear Guest, It is with sincere regret that I note your dissatisfaction with our service & facilities and truly apologize for the inconvenience caused. We have taken careful note of your feedback on issues highlighted by you. I can assure you that your experience was certainly not reflective of our usual standards of service and I sincerely regret the inconvenience caused to you. I am rigorously following up with my team on the concerns raised by you. We request you to provide us with another opportunity to serve you better and to regain your confidence in Novotel Imagica Khopoli. Imagical Regards, Anil Chavan, General Manager, Novotel Imagica Khopoli.

4/10 Poor

AJAY

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Room condition was deplorable. There were cracks on room walls. Furniture was broken. there was no carpet. I was expecting far more superior room quality for 150 SGD. It was like a 2 star hotel. No way near 4 stay as Novotel claims. Also the quality and spread of breakfast was average. extremely disappointed
Stayed 1 night in Mar 2022
Response from Novotel Imagicaa Khopoli on 2022/6/22
Dear Guest, It is with sincere regret that I note your dissatisfaction with our service & facilities and truly apologize for the inconvenience caused. We have taken careful note of your feedback on issues highlighted by you. I can assure you that your experience was certainly not reflective of our usual standards of service and I sincerely regret the inconvenience caused to you. I am rigorously following up with my team on the concerns raised by you. We request you to provide us with another opportunity to serve you better and to regain your confidence in Novotel Imagica Khopoli. Imagical Regards, Anil Chavan, General Manager, Novotel Imagica Khopoli.

2/10 Terrible

Deepak

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst stay
Worst and third class hospitality, washrooms are stinking. No one to pick your calls. Little rude behavior from staff. Many other good options available near to lonavala. Dont waste money
Stayed 1 night in Mar 2022
Response from Novotel Imagicaa Khopoli on 2022/6/22
Dear Guest, It is with sincere regret that I note your dissatisfaction with our service & facilities and truly apologize for the inconvenience caused. We have taken careful note of your feedback on issues highlighted by you. I can assure you that your experience was certainly not reflective of our usual standards of service and I sincerely regret the inconvenience caused to you. I am rigorously following up with my team on the concerns raised by you. We request you to provide us with another opportunity to serve you better and to regain your confidence in Novotel Imagica Khopoli. Imagical Regards, Anil Chavan, General Manager, Novotel Imagica Khopoli.

2/10 Terrible

Jugal

Stayed 1 night in Mar 2022
Response from Novotel Imagicaa Khopoli on 2022/6/22
Dear Guest, It is with sincere regret that I note your dissatisfaction with our service & facilities and truly apologize for the inconvenience caused. We have taken careful note of your feedback on issues highlighted by you. I can assure you that your experience was certainly not reflective of our usual standards of service and I sincerely regret the inconvenience caused to you. I am rigorously following up with my team on the concerns raised by you. We request you to provide us with another opportunity to serve you better and to regain your confidence in Novotel Imagica Khopoli. Imagical Regards, Anil Chavan, General Manager, Novotel Imagica Khopoli.

8/10 Good

Munjal

Stayed 2 nights in Jan 2022
Response from Novotel Imagicaa Khopoli on 2022/6/22
Dear Guest, It is with sincere regret that I note your dissatisfaction with our service & facilities and truly apologize for the inconvenience caused. We have taken careful note of your feedback on issues highlighted by you. I can assure you that your experience was certainly not reflective of our usual standards of service and I sincerely regret the inconvenience caused to you. I am rigorously following up with my team on the concerns raised by you. We request you to provide us with another opportunity to serve you better and to regain your confidence in Novotel Imagica Khopoli. Imagical Regards, Anil Chavan, General Manager, Novotel Imagica Khopoli.

4/10 Poor

Tina

Stayed 2 nights in Dec 2021
Response from Novotel Imagicaa Khopoli on 2022/6/22
Dear Guest, It is with sincere regret that I note your dissatisfaction with our service & facilities and truly apologize for the inconvenience caused. We have taken careful note of your feedback on issues highlighted by you. I can assure you that your experience was certainly not reflective of our usual standards of service and I sincerely regret the inconvenience caused to you. I am rigorously following up with my team on the concerns raised by you. We request you to provide us with another opportunity to serve you better and to regain your confidence in Novotel Imagica Khopoli. Imagical Regards, Anil Chavan, General Manager, Novotel Imagica Khopoli.

2/10 Terrible

Roshini

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021
Response from Anil Chavan on 2022/1/7
Dear Guest, Thank you for taking out the time to post your rating on this platform. As always, it has been our endeavor to create unforgettable memories for valuable guests such as you and it is rather unfortunate we could not meet your expectations this time around. We hope you will give us an opportunity to serve you again and I will personally ensure you have a great stay. Thanks, Anil Chavan, General Manager Novotel Imagicaa Khopoli

10/10 Excellent

Pooja

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from Anil Chavan on 2022/1/7
Dear Guest, Thank you for rating our hotel ! We are glad that you visited us and will look forward to serve you again ! Sincerely, Imagical Regards, Anil Chavan General Manager Novotel Imagicaa Khopoli

4/10 Poor

Ganesh

Traveled with family
Liked: Cleanliness, staff & service, room comfort
1stly
Stayed 2 nights in Dec 2021
Response from Anil Chavan on 2021/12/9
Dear Guest, Thank you for taking out the time to post your rating on this platform. As always, it has been our endeavor to create unforgettable memories for valuable guests such as you and it is rather unfortunate we could not meet your expectations this time around. We hope you will give us an opportunity to serve you again and I will personally ensure you have a great stay. Thanks, Anil Chavan,General Manager Novotel Imagicaa Khopoli

2/10 Terrible

Robin

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from A on 2021/12/4
Dear Guest, Thank you for taking out the time to post your rating on this platform. As always, it has been our endeavor to create unforgettable memories for valuable guests such as you and it is rather unfortunate we could not meet your expectations this time around. We hope you will give us an opportunity to serve you again and I will personally ensure you have a great stay. Thanks, Anil Chavan,General Manager Novotel Imagicaa Khopoli

10/10 Excellent

Chetan Balasaheb

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was good. The staff was busy with overload of work due to weekend and marriage function at hotel but otherwise the staff was cooperative. The food was very expensive.
Stayed 1 night in Nov 2021
Response from Anil Chavan on 2021/12/4
Dear Guest, Thank you for taking out the time to post your rating on this platform. As always, it has been our endeavor to create unforgettable memories for valuable guests such as you and it is rather unfortunate we could not meet your expectations this time around. We hope you will give us an opportunity to serve you again and I will personally ensure you have a great stay. Thanks, Anil Chavan, General Manager Novotel Imagicaa Khopoli

8/10 Good

Jayashree

Stayed 2 nights in Nov 2021
Response from Anil Chavan on 2021/12/4
Dear Guest, Thank you for taking out the time to post your rating on this platform. As always, it has been our endeavor to create unforgettable memories for valuable guests such as you and it is rather unfortunate we could not meet your expectations this time around. We hope you will give us an opportunity to serve you again and I will personally ensure you have a great stay. Thanks, Anil Chavan, General Manager Novotel Imagicaa Khopoli

8/10 Good

Santosh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from Anil Chavan on 2021/11/16
Dear Guest, Thank you for taking out the time to post your rating on this platform. As always, it has been our endeavor to create unforgettable memories for valuable guests such as you and it is rather unfortunate we could not meet your expectations this time around. We hope you will give us an opportunity to serve you again and I will personally ensure you have a great stay. Thanks, Anil Chavan, General Manager Novotel Imagicaa Khopoli

10/10 Excellent

Rohit

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
If your visiting Imagica might as well have a good stay here property is good. Amenities like Swiming pool etc were closed but the entire area is truly the highlight of the place. Food was good especially the breakfast.
Stayed 2 nights in Nov 2021
Response from Anil Chavan on 2021/12/5
Dear Guest, Thank you for rating our hotel ! We are glad that you visited us and will look forward to serve you again ! Sincerely, Imagical Regards, Anil Chavan General Manager Novotel Imagicaa Khopoli

2/10 Terrible

Nishit Shah

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Fully Unequipped To Handle Capacity
We stayed 2 nights and Imagicaa also isn't really well maintained. Hence avoid for a bit if you are planning the same. Understaffed, No Ala Carte Available at restaurant. After voicing our concerns finally they did serve us reluctantly since we dint want to the buffet and no other restaurants nearby outside either. Food was very good. No proper sign boards on Pune Expressway showing exit to NOVOTEL. Remember from Mumbai its after you pat the 1st expressway toll to take the KHOPOLI exit which is quite small and rough roads. Cleanliness was quite bad at the hotel. Even room cleanup wasn't good. Pretty much nothing much to do in the hotel since pool / spa / etc was shut. Just some indoor games like foosball / TT / Etc were there to kill time Room Service took forever. Door keys dint work since property hasn't been maintained and door batteries not changed. Housekeeping / Room cleanup was underpar. Cobwebs under the bed. No replenishment of toiletries / etc. Knowing we were 2 adults + 2 kids yet they maintain only 2 towels in the room even after requesting a few times. They did send to the room eventually since it was a necessity. Concierge to pick luggage during check out not available. Only 3 counters combined for check in and check out took us 30+ mins for both procedures. Staff tried to do whatever best they could however with this kind of resources nothing much can be done. Valet at check out was fully mishandled and was quite bad.
Stayed 1 night in Nov 2021
Response from Anil Chavan on 2021/11/10
Dear Guest, Thank you for taking out the time to post your rating on this platform. As always, it has been our endeavor to create unforgettable memories for valuable guests such as you and it is rather unfortunate we could not meet your expectations this time around. We hope you will give us an opportunity to serve you again and I will personally ensure you have a great stay. Thanks, Anil Chavan,General Manager Novotel Imagicaa Khopoli

8/10 Good

Harsh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Anil Chavan on 2021/11/10
Dear Guest, Thank you for taking out the time to post your rating on this platform. As always, it has been our endeavor to create unforgettable memories for valuable guests such as you and it is rather unfortunate we could not meet your expectations this time around. We hope you will give us an opportunity to serve you again and I will personally ensure you have a great stay. Thanks, Anil Chavan,General Manager Novotel Imagicaa Khopoli

2/10 Terrible

Vinod

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2021
Response from Anil Chavan on 2021/11/10
Dear Guest, Thank you for taking out the time to post your rating on this platform. As always, it has been our endeavor to create unforgettable memories for valuable guests such as you and it is rather unfortunate we could not meet your expectations this time around. We hope you will give us an opportunity to serve you again and I will personally ensure you have a great stay. Thanks, Anil Chavan,General Manager Novotel Imagicaa Khopoli

10/10 Excellent

Bhavna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service and very friendly staff
Stayed 2 nights in Sep 2021
Response from Anil Chavan on 2021/10/18
Dear Guest, Thank you for the appreciative comments about your experience at our hotel. At Novotel Imagicaa Khopoli, we take immense pride in our services and I am glad to know that you enjoyed your stay at the hotel. I am sure that this feedback will serve as an encouragement to all our team members. The team at the hotel and I look forward to more opportunities of welcoming you back. Imagical Regards, Anil Chavan, General Manager Novotel Imagicaa Khopoli

4/10 Poor

RAVISHANKAR

Disliked: Staff & service
AVERAGE SERVICE QUALITY
Stayed 1 night in Oct 2021
Response from Anil Chavan on 2021/10/18
Dear Guest, Thank you for taking out the time to post your rating on this platform. As always, it has been our endeavor to create unforgettable memories for valuable guests such as you and it is rather unfortunate we could not meet your expectations this time around. We hope you will give us an opportunity to serve you again and I will personally ensure you have a great stay. Thanks, Anil Chavan,General Manager Novotel Imagicaa Khopoli

10/10 Excellent

Jitendra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
VERY GOOD
VERY GOOD ARE ALL THE THINGS
Stayed 2 nights in Sep 2021
Response from Anil Chavan on 2021/10/18
Dear Guest, Thank you for the appreciative comments about your experience at our hotel. At Novotel Imagicaa Khopoli, we take immense pride in our services and I am glad to know that you enjoyed your stay at the hotel. I am sure that this feedback will serve as an encouragement to all our team members. The team at the hotel and I look forward to more opportunities of welcoming you back. Imagical Regards, Anil Chavan, General Manager Novotel Imagicaa Khopoli

10/10 Excellent

Krishnanjali

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 1 night in Sep 2021
Response from Anil Chavan on 2021/10/18
Dear Guest, Thank you for the appreciative comments about your experience at our hotel. At Novotel Imagicaa Khopoli, we take immense pride in our services and I am glad to know that you enjoyed your stay at the hotel. I am sure that this feedback will serve as an encouragement to all our team members. The team at the hotel and I look forward to more opportunities of welcoming you back. Imagical Regards, Anil Chavan, General Manager Novotel Imagicaa Khopoli

8/10 Good

Asim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from Anil Chavan on 2021/10/18
Dear Guest, Thank you for the appreciative comments about your experience at our hotel. At Novotel Imagicaa Khopoli, we take immense pride in our services and I am glad to know that you enjoyed your stay at the hotel. I am sure that this feedback will serve as an encouragement to all our team members. The team at the hotel and I look forward to more opportunities of welcoming you back. Imagical Regards, Anil Chavan, General Manager Novotel Imagicaa Khopoli

8/10 Good

Pankaj

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from Anil Chavan on 2021/9/17
Dear Guest, Thank you for the appreciative comments about your experience at our hotel. At Novotel Imagicaa Khopoli, we take immense pride in our services and I am glad to know that you enjoyed your stay at the hotel. I am sure that this feedback will serve as an encouragement to all our team members. The team at the hotel and I look forward to more opportunities of welcoming you back. Imagical Regards, Anil Chavan, General Manager Novotel Imagicaa Khopoli

2/10 Terrible

MV

Traveled with family
Disliked: Staff & service, room comfort
Disappointment stay
The quality of food (Buffet Dinner and Breakfast) was not as per like 3 star only. I wont suggest this hotel to my friends.
Stayed 1 night in Sep 2021
Response from Anil Chavan on 2021/9/15
Dear Guest, Thank you for taking out the time to post your rating on this platform. As always, it has been our endeavor to create unforgettable memories for valuable guests such as you and it is rather unfortunate we could not meet your expectations this time around. We hope you will give us an opportunity to serve you again and I will personally ensure you have a great stay. Thanks, Anil Chavan,General Manager Novotel Imagicaa Khopoli

2/10 Terrible

Narendra Singh

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2021
Response from Anil Chavan on 2021/9/17
Dear Guest, Thank you for taking out the time to post your rating on this platform. As always, it has been our endeavor to create unforgettable memories for valuable guests such as you and it is rather unfortunate we could not meet your expectations this time around. We hope you will give us an opportunity to serve you again and I will personally ensure you have a great stay. Thanks, Anil Chavan,General Manager Novotel Imagicaa Khopoli

10/10 Excellent

Prashant

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is good. Staff is helpful and foos is good. There should be some more free activities for kids.
Stayed 1 night in Sep 2021
Response from Anil Chavan on 2021/9/15
Dear Guest, Thank you for the appreciative comments about your experience at our hotel. At Novotel Imagicaa Khopoli, we take immense pride in our services and I am glad to know that you enjoyed your stay at the hotel. I am sure that this feedback will serve as an encouragement to all our team members. The team at the hotel and I look forward to more opportunities of welcoming you back. Imagical Regards, Anil Chavan, General Manager Novotel Imagicaa Khopoli

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful Trip
The hotel was nice and clean.
Stayed 2 nights in Sep 2021
Response from Anil Chavan on 2021/9/15
Dear Guest, Thank you for the appreciative comments about your experience at our hotel. At Novotel Imagicaa Khopoli, we take immense pride in our services and I am glad to know that you enjoyed your stay at the hotel. I am sure that this feedback will serve as an encouragement to all our team members. The team at the hotel and I look forward to more opportunities of welcoming you back. Imagical Regards, Anil Chavan, General Manager Novotel Imagicaa Khopoli

8/10 Good

Sabir

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021
Response from Anil Chavan on 2021/8/27
Dear Guest, Thank you for the appreciative comments about your experience at our hotel. At Novotel Imagicaa Khopoli, we take immense pride in our services and I am glad to know that you enjoyed your stay at the hotel. I am sure that this feedback will serve as an encouragement to all our team members. The team at the hotel and I look forward to more opportunities of welcoming you back. Imagical Regards, Anil Chavan, General Manager Novotel Imagicaa Khopoli

8/10 Good

Mayank

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Stayed 2 nights in Jun 2021
Response from Novotel Imagicaa Khopoli on 2021/7/2
Dear Guest, Thank you for rating our hotel ! We are glad that you visited us and will look forward to serve you again ! Sincerely, Imagical Regards, Anil Chavan General Manager Novotel Imagicaa Khopoli

8/10 Good

Swapnil

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Novotel Imagicaa Khopoli on 2021/6/19
Dear Guest, Thank you for rating our hotel ! We are glad that you visited us and will look forward to serve you again ! Sincerely, Imagical Regards, Anil Chavan General Manager Novotel Imagicaa Khopoli

8/10 Good

Shashank

Traveled with family
Disliked: Cleanliness, room comfort
Stayed 2 nights in Jun 2021
Response from Novotel Imagicaa Khopoli on 2021/6/19
Dear Guest, Thank you for rating our hotel ! We are glad that you visited us and will look forward to serve you again ! Sincerely, Imagical Regards, Anil Chavan General Manager Novotel Imagicaa Khopoli

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2021
Response from General Manager on 2021/3/27
Dear Guest, Thank you for rating our hotel ! We are glad that you visited us and will look forward to serve you again ! Sincerely, Imagical Regards, Anil Chavan General Manager Novotel Imagicaa Khopoli

10/10 Excellent

SHARMIN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from General Manager on 2021/3/14
Dear Guest, Thank you for rating our hotel ! We are glad that you visited us and will look forward to serve you again ! Sincerely, Imagical Regards, Samit Kazi General Manager Novotel Imagicaa Khopoli

4/10 Poor

Gayatri

Traveled with family
Liked: Room comfort
Disliked: Staff & service
Okay for 1 day stay.
Very badly maintained, average breakfast and below average service. Everything was closed and restricted and due to fewer employees nothing was maintained. Parking area is not maintained.
Stayed 2 nights in Jan 2021
Response from General Manager on 2021/3/5
Dear Guest, Thank you for taking out the time to post your rating on this platform. As always, it has been our endeavor to create unforgettable memories for valuable guests such as you and it is rather unfortunate we could not meet your expectations this time around. We hope you will give us an opportunity to serve you again and I will personally ensure you have a great stay. Thanks, Samit Kazi General Manager Novotel Imagicaa Khopoli

8/10 Good

attul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from General Manager on 2021/2/23
Dear Guest, Thank you for the appreciative comments about your experience at our hotel. At Novotel Imagicaa Khopoli, we take immense pride in our services and I am glad to know that you enjoyed your stay at the hotel. I am sure that this feedback will serve as an encouragement to all our team members. The team at the hotel and I look forward to more opportunities of welcoming you back. Imagical Regards, Samit Kazi General Manager Novotel Imagicaa Khopoli

6/10 Okay

Vaibhav

Traveled with family
Disliked: Staff & service
Very bad experience
Average hotel and should have only one or two star rating. We planned stay at this hotel to celebrate Valentine Day. Before making reservation hotel confimed that they have arranged special event (pool side party) on the occasion of Valentine Day. Till Check In they confirmed about the event and @9.30pm we got to know, due to less occupancy they have cancelled this party. Really very disappointed situation for all family members. Never expected such shocks from group like Novatel. Apart from this they were not ready to serve a la carte menu and forcing to have very expensive buffet. Finally we went outside at 10pm and had dinner 15 km away with small kids. Rooms were also very small with poor maintenance and stinking smell. At breakfast the guy at entry point was very loud (you should have politeness while communicating with your guests). Overall very bad experience and will not visit again
Stayed 1 night in Feb 2021
Response from General Manager on 2021/2/17
Dear Guest, Thank you for taking out the time to post your rating on this platform. As always, it has been our endeavor to create unforgettable memories for valuable guests such as you and it is rather unfortunate we could not meet your expectations this time around. Due to bushfires in surrounding areas, there were ash particles floating in the air due to which the management had to shift the dinner indoors. We hope you will give us an opportunity to serve you again and I will personally ensure you have a great stay. Thanks, Samit Kazi General Manager Novotel Imagicaa Khopoli

10/10 Excellent

Dinesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2021
Response from General Manager on 2021/2/17
Dear Guest, Thank you for the appreciative comments about your experience at our hotel. At Novotel Imagicaa Khopoli, we take immense pride in our services and I am glad to know that you enjoyed your stay at the hotel. I am sure that this feedback will serve as an encouragement to all our team members. The team at the hotel and I look forward to more opportunities of welcoming you back. Imagical Regards, Samit Kazi General Manager Novotel Imagicaa Khopoli

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2021
Response from General Manager on 2021/2/25
Dear Guest, Thank you for the appreciative comments about your experience at our hotel. At Novotel Imagicaa Khopoli, we take immense pride in our services and I am glad to know that you enjoyed your stay at the hotel. I am sure that this feedback will serve as an encouragement to all our team members. The team at the hotel and I look forward to more opportunities of welcoming you back. Imagical Regards, Samit Kazi General Manager Novotel Imagicaa Khopoli

10/10 Excellent

Rohan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from General Manager on 2021/2/6
Dear Guest, Thank you for the appreciative comments about your experience at our hotel. At Novotel Imagicaa Khopoli, we take immense pride in our services and I am glad to know that you enjoyed your stay at the hotel. I am sure that this feedback will serve as an encouragement to all our team members. The team at the hotel and I look forward to more opportunities of welcoming you back. Imagical Regards, Samit Kazi General Manager Novotel Imagicaa Khopoli