First impression was not good. We were checked in by Levi who doesn’t appear to like his job. We asked for a high floor and was told no even though Colleen told me over the phone that she would put in for us to get a high floor. He put us on the first floor and when we got to our room, we noticed the sliding door didn’t lock. The front part did lock; however, the rear did not. Levi did end up moving us to the 2nd floor; however, when we came back down and told him thank you, he said “nothing was wrong with the lock in your room” he made it seem like we were lying; however, he only checked the front of the slider not the back. Nobody wants a room on the first floor that doesn’t lock.
After that, things did get better. The property is clean. This is not modern, so if you are looking for modern, this probably isn’t for you. It is more beachy.
The concierge Lee is SUPER friendly and VERY helpful. He was able to tell us all about tours and golf carts and even book them for us. He knows a LOT about the area and made it so easy to find all the fun things to do.
I would stay here again! 4 star instead of 5 because of the first impression as it sets the tone for the stay!