Free daily continental breakfast
Check availability

Reviews of Heron House - Adult Only

3.5 out of 5
Heron House - Adult Only
512 Simonton St, Key West, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 686 out of 1043 reviews" "
Rating 8 - Good. 229 out of 1043 reviews" "
Rating 6 - Okay. 73 out of 1043 reviews" "
Rating 4 - Poor. 32 out of 1043 reviews" "
Rating 2 - Terrible. 23 out of 1043 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Donnie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very friendly and helpful. A wonderful experience!!!
Stayed 1 night in Apr 2024

10/10 Excellent

Julie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Trent is amazing!! The property is beautiful and the rooms are nice. The only downside are the window air conditioners which are older and quite loud.
Stayed 3 nights in Apr 2024
Response from t on 2024/4/30
thank you so much for the feedback

8/10 Good

Eric

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall great. Update needed.
Stayed 5 nights in Apr 2024
Response from Patrick on 2024/4/28
Thank you

8/10 Good

Krista

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this quiet island feel property. This was so close to Duval but quiet. Pool and room were clean with the "keys charm" Louie at the front desk was awesome and very friendly. Private parking for scooters and bikes. Breakfast and coffee every morning poolside was great. We will definitely stay here again!
Stayed 4 nights in Apr 2024
Response from Patrick on 2024/4/28
We're so glad you enjoyed your stay with us!

10/10 Excellent

Murray

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful location
Stayed 2 nights in Apr 2024
Response from Patrick on 2024/4/28
We're so glad you enjoyed your stay with us!

8/10 Good

Sharmayne, Lowell

Traveled with partner
Liked: Cleanliness, staff & service
Beautiful place. We really enjoyed our stay. The only thing I would ask for is a microwave and coffee pot in each room. Also, the water had issues turning on and off
Stayed 4 nights in Apr 2024
Response from Patrick on 2024/4/27
Thank you, we will address these issues immediately, Cheers

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Extremely close to duvall, extremely quiet. Wonderful facility. Amazing people working there. I loved everything about this. I absolutely love this place.
Stayed 2 nights in Apr 2024
Response from Patrick on 2024/4/27
We're so glad you enjoyed your stay with us!

10/10 Excellent

Joe

Liked: Amenities
Heron House was a great find for us. The location was excellent and the rooms and property overall are outstanding.
Stayed 4 nights in Apr 2024
Response from t on 2024/4/25
we are so glad you enjoyed your time with us

10/10 Excellent

brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Stay
Stayed 2 nights in Apr 2024
Response from t on 2024/4/25
we are so glad you enjoyed your stay with us

10/10 Excellent

Jeffrey, Independence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from t on 2024/4/25
thank you

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from t on 2024/4/25
thank you so much for the review

10/10 Excellent

Jeffrey, Sugar Land

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at the Heron House several times over the years. Its nice and quiet but close to Duval. Clean and comfortable rooms, pool and the staff is great.
Stayed 3 nights in Apr 2024
Response from Patrick on 2024/4/21
We're so glad you enjoyed your stay!

10/10 Excellent

Dawn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Above and beyond customer service the front desk people were absolutely amazing so polite so Hospitable. We definitely will return again and we look forward to it as well
Stayed 1 night in Apr 2024
Response from t on 2024/4/18
we are so pleased you had a enjoyable stay with us .. and we look forward to your future stay with us again

10/10 Excellent

Joseph

Traveled with group
Liked: Cleanliness, staff & service, amenities
Room was clean and attractive The morning breakfast needs improvement
Stayed 1 night in Apr 2024
Response from t on 2024/4/16
thank you so much for the feedback

6/10 Okay

marie

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Not worth the price!
Stayed 3 nights in Apr 2024
Response from t on 2024/4/16
Sorry you didn't enjoy your stay with us in our suite ...hopefully your next stay in key west downtown will be more to your liking esp price wise due to location

10/10 Excellent

Olin

Liked: Cleanliness, staff & service, property conditions & facilities
Cleaner and better condition than others in the area in which I have stayed. Bath sink faucets were temperamental and coffee was weak. Concerned the bed spread/comforter was not clean.
Stayed 1 night in Apr 2024
Response from t on 2024/4/17
thank you for the feedback .. comforters are changed between each new check in

10/10 Excellent

Terry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walking distance tqo Duval St. Good breakfast and nice pool. Only drawback was parking. You drop your bags off, then have to find a place to park, which can be several blocks away.
Stayed 2 nights in Mar 2024
Response from Patrick on 2024/4/13
We're so glad you enjoyed your stay with us.

8/10 Good

Barry

Traveled with partner
Very nice stay. Breakfast confusing for us.
Stayed 4 nights in Apr 2024
Response from Patrick on 2024/4/13
Thank you

8/10 Good

Arnold

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from t on 2024/4/25
thank you

10/10 Excellent

Curtis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We felt like we lucked out with this resort property. It's so close to all of the action in Key West while maintaining a quiet area.
Stayed 1 night in Apr 2024
Response from Patrick on 2024/4/11
We're so glad you enjoyed your stay with us!!

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Patrick on 2024/4/11
We're so glad you enjoyed your stay with us!!

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from t on 2024/4/9
thank you so much for the feedback

10/10 Excellent

Edsel

Traveled with partner
Liked: Cleanliness, staff & service
Great place to stay. Close to everything.
Stayed 3 nights in Apr 2024
Response from patrick on 2024/4/6
We're so glad you enjoyed your stay with us!

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Had a lot of character, peaceful.
Stayed 1 night in Apr 2024
Response from patrick on 2024/4/6
Thank you!

10/10 Excellent

Thomas

Stayed 1 night in Apr 2024
Response from t on 2024/4/25
thank you so much for the review

10/10 Excellent

Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024
Response from t on 2024/4/4
thank you so much for the feedback

10/10 Excellent

Laurie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Heron House is so beautiful and peaceful! It was our first visit and it was perfect…..the staff was friendly, the room was very clean and comfortable, the pool was amazing and the breakfasts were delicious! I highly recommend staying at the Heron House also as it is within close walking distance to Duval Street! We will be back!!
Stayed 3 nights in Mar 2024
Response from t on 2024/4/1
thank you so much for the feedback

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice “old Key West” property. Well maintained and unique. Nice location, one block from Duval Street. Restaurants and shopping within close walking distance.
Stayed 1 night in Mar 2024
Response from Patrick on 2024/3/30
We're so glad you enjoyed yourself!

6/10 Okay

Robert

Traveled with partner
Liked: Staff & service
Lack of hot water. Parking
Stayed 5 nights in Mar 2024
Response from Patrick on 2024/3/25
Thank you for your feedback, we will address the water issue.

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute hotel captures the ambience of Key West !
Stayed 2 nights in Mar 2024
Response from Patrick on 2024/3/23
Thank you!

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service
We’ve found a new home in Key West! Great staff! Steven took great care of us!
Stayed 3 nights in Mar 2024
Response from Patrick on 2024/3/22
We're so glad you enjoyed your stay with us!

2/10 Terrible

Rodolfo

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front Desk Personnel Patrick was rude and lied about the room. Room #14 is a full size bed not queen. Does not match picture on website. Electrical wires are tacked and hanging everywhere. No place to plug in personal devices. Toilet handle was broken. Bathroom vent screen broken. Gnats in room everywhere. Sheets stained with what appeared to be blood. Other hotel guests saw and agreed. Never going back.
Stayed 2 nights in Mar 2024
Response from t on 2024/3/19
The bed in 14 is a queen we have no full sizes beds .. the personal devices you could plug into the Side table it had 3 plugs that are open NEXT to the bed ...

8/10 Good

Jeffery

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location just 2 blocks off Duval. Very walkable area. Nice pool.
Stayed 6 nights in Mar 2024
Response from t on 2024/3/19
thank you for the feedback

10/10 Excellent

Christopher

Stayed 4 nights in Mar 2024
Response from patrick on 2024/4/7
Thank you!

10/10 Excellent

sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from t on 2024/3/19
thank you so much for the feedback

10/10 Excellent

Kenneth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint, clean and centrally located. Committed to the comfort and enjoyment of the guests. Very quiet and respectful guests. No kids!!
Stayed 7 nights in Mar 2024
Response from Patrick on 2024/3/17
We're so glad you enjoyed your stay with us!

6/10 Okay

Lynda

Disliked: Staff & service
Front desk person gave bare minimum
Stayed 1 night in Mar 2024
Response from patrick on 2024/3/16
We will address this issue. Thank you

10/10 Excellent

Meri

Traveled with group, Traveled with partner
Liked: Amenities
Excellent hotel , great staff, and great location
Stayed 2 nights in Mar 2024
Response from Patrick on 2024/3/16
Thank you

8/10 Good

Joshua

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms could use a little updating but overall a very comfortable place, friendly and helpful staff. Awesome location, pool is great, breakfast is great
Stayed 3 nights in Mar 2024
Response from Patrick on 2024/3/16
Thank you

10/10 Excellent

Dave

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 stars all around! The Heron House is a comfortable, clean resort that is perfectly located minutes from Duval St and many other shops, and restaurants. Highly recommended to anyone looking to take in the best of Key West!
Stayed 3 nights in Mar 2024
Response from Patrick on 2024/3/16
We're so glad you enjoyed your stay with us!

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay! Quiet and very relaxing. Close to Duval and the night life.
Stayed 2 nights in Mar 2024
Response from Lui on 2024/3/13
We are glad that you loved your stay with us. We look forward to seeing you again soon.

8/10 Good

Irene

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding location yet quiet area.
Stayed 7 nights in Feb 2024
Response from t on 2024/3/13
thank you so so much for the review

8/10 Good

Mary

Liked: Cleanliness, staff & service
Overall a good stay due to the location. Walking distance to everything in Old Town/waterfront etc. The staff friendly and informative. Nice property. Room was clean, had everything. Room 12. Outside chairs/table. Room had everything. Could use a new mattress. I’m usually not picky on beds but this was stiff. Breakfast included was good for continental breads, pancake and waffles you had to reheat in toaster oven or toaster oven, bagels, English muffins, mini muffins croissants,fruit yogurt granola, juice coffee etc. not a fan of the microwaved eggs, passed on the sausages. They had happy hour. There were pitchers of something but no wine or beer. The cracker cheese and chips were fine. Overall a good experience with a great location.
Stayed 2 nights in Mar 2024
Response from t on 2024/3/13
thank you for the rating and feedback

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from t on 2024/3/13
thank you

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Neat little place would do it again
Stayed 1 night in Mar 2024
Response from t on 2024/3/13
thank you so much for the review

10/10 Excellent

Don

Traveled with group
The staff associated with heron house were awesome
Stayed 4 nights in Mar 2024
Response from Patrick on 2024/3/9
We're so glad you enjoyed your stay!

10/10 Excellent

Julie, montello

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great stay. From entering the beautifully managed property, the pool area and the room itself. Steven got us checking early and showed us around. Amazing stay. Air conditioning worked perfectly and ceiling fans complimented it, keeping the space nice and cool. Walking distance to Duval street and close enough to key west express. We loved everything!
Stayed 1 night in Mar 2024
Response from Patrick on 2024/3/7
We're so glad you enjoyed your stay!

8/10 Good

Tina

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
Comfortable bed, breakfast included, location to Duval Street. In need of minor repairs, furniture needs to be upgraded.
Stayed 5 nights in Feb 2024
Response from t on 2024/3/7
thank you for your feedback

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location
Stayed 4 nights in Feb 2024
Response from Patrick on 2024/3/4
We're so glad you enjoyed your stay!

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service
Rooms are dated and need updated. No storage in the bathrooms
Stayed 2 nights in Feb 2024
Response from t on 2024/3/6
thank you for the feedback