Front of property

Reviews of Hotel Ketchum

3 out of 5
Hotel Ketchum
600 N Main St, Ketchum, ID

Reviews

9.2

Wonderful

Rating 10 - Excellent. 526 out of 753 reviews" "
Rating 8 - Good. 171 out of 753 reviews" "
Rating 6 - Okay. 41 out of 753 reviews" "
Rating 4 - Poor. 11 out of 753 reviews" "
Rating 2 - Terrible. 4 out of 753 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Meredith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I loved our stay! The room was clean and well designed. The breakfast was also fantastic! If the opportunity arises, we would love to stay again!
Stayed 2 nights in May 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Manager on 2024/5/10
Thanks Thomas! So glad you enjoyed your time with us. Hope to see you on a future visit!

10/10 Excellent

Angie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Lynn Stewart, Hotel Manager on 2024/5/7
Thank you for your review!

10/10 Excellent

Visceglia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
can't wait to go back !
Stayed 1 night in Apr 2024
Response from Manager on 2024/4/29
See you soon, hopefully! So glad to have hosted you.

10/10 Excellent

Kristi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly updated, extremely clean, great breakfast, walking distance to many great restaurants, fun courtyard.
Stayed 1 night in Apr 2024
Response from Manager on 2024/4/22
Thanks Krist! So glad you enjoyed your time with us! Hope to see you again.

10/10 Excellent

Mike

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only place we stay in Ketchum
Stayed 1 night in Apr 2024
Response from Manager on 2024/4/12
Mike - And we are glad to have you! See ya next time.

8/10 Good

James, Prospect

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice property in good location with friendly staff
Stayed 4 nights in Mar 2024
Response from Manager on 2024/4/2
Thanks James! Hope to see you on another visit!

10/10 Excellent

Thomas

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice unique space
Stayed 2 nights in Mar 2024
Response from Manager on 2024/3/27
Thanks Thomas! Love to have happy guests, hope to see you on another visit.

10/10 Excellent

elizabeth, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 2024/3/18
Thank you so much! Hope to see you again soon!

6/10 Okay

Neil

Liked: Cleanliness
Disliked: Property conditions & facilities
No work desk in the room, small sink and was very low to the ground, no counter space
Stayed 2 nights in Mar 2024
Response from Manager on 2024/3/18
Hi Neil - So sorry to hear that we missed the mark for you. We hope that other than these you enjoyed your time in Ketchum.

8/10 Good

Nicholas

Business traveler
Price for the location is very good- accessible to all things Ketchum. Parking excellent and included. Only downside is that rooms are located in a diffeeent building as lobby as well as amenities. Have to walk out in the elements to access amenities and also lobby/front desk. Maybe best value in Ketchum tho!
Stayed 2 nights in Mar 2024
Response from Manager on 2024/3/13
Thanks Nicholas - we are glad you enjoyed your stay. Yes, we do have a campus style hotel so we are spread across 4 buildings.

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Barrio75 adjacent to hotel was fabulous restaurant and tequila bar. Hotel was clean and good parking. Needs better lighting in bathroom and less chlorine in hot tub
Stayed 1 night in Mar 2024
Response from Manager on 2024/3/13
So glad you enjoyed your time with us and our restaurant, we hope to see you again on another trip to Ketchum.

10/10 Excellent

Jeffrey

Stayed 5 nights in Mar 2024
Response from Manager on 2024/4/2
Awww, thanks - so glad you enjoyed your time with us.

8/10 Good

Jeremy

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our one night stay. I just wish I didn’t get the balcony suite as we never went out in the balcony. Jose at reception was amazing. The lobby was very cool and the room is very comfortable. My highlight was going into pool and hot tub at night!
Stayed 1 night in Feb 2024
Response from Manager on 2024/3/1
Jeremy - So glad that you enjoyed your time with us. Our outdoor pool and hot tub are pretty great at night in the winter. Hope to see you again!

10/10 Excellent

Colton

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zero complaints! The kids loved the outdoor pool. Breakfast was delicious. Cool vibe.
Stayed 1 night in Feb 2024
Response from Manager on 2024/2/20
Colton - you're making us blush. So glad you enjoyed your time with us. Hope to see you next time.

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location close to town and bars.
Stayed 2 nights in Feb 2024
Response from Manager on 2024/2/20
Thanks Martin! See you next time.

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 2024/2/20
Thanks Wendy! Glad you enjoyed staying with us.

8/10 Good

Amir

Liked: Cleanliness, property conditions & facilities
Great location. Seemed understaffed.
Stayed 4 nights in Jan 2024
Response from Manager on 2024/2/6
Thanks Amir, glad you enjoyed your stay and our location. Sorry you felt we were understaffed - if you have any specific feedback please feel free to contact us directly with that.

10/10 Excellent

Jessop

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in the heart of town. Easy to get to and from River Run Lodge. Rooms were and clean and staff was friendly. Would stay here again.
Stayed 3 nights in Jan 2024
Response from Manager on 2024/2/6
Thanks Jessop! We were glad to have you! Hope to see you next time.

10/10 Excellent

Carissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Ketchum was the perfect stay while we were in the area and enjoyed several days skiing at Sun Valley. It was super convenient to have a bus stop right outside the hotel that dropped us off right at the slopes. We enjoyed being a short walk to incredible dining options and great shopping. Ketchum is a desirable mountain town. The staff were more than warm and friendly. Rooms were comfortable and clean. We enjoyed the hot tub after skiing and had great views. Breakfast was fantastic with quality food and provides enough choices to get us fueled up for a big day on the mountain! We would book again without a doubt and highly recommend to anyone considering.
Stayed 5 nights in Jan 2024
Response from Manager on 2024/2/6
Thanks Carissa! So glad that you and your dad enjoyed your time with us. We would love to see you again!

10/10 Excellent

Oscar, Ossining

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Manager on 2024/2/6
Thanks Oscar! So glad you enjoyed your stay. Hope to see you again

8/10 Good

Betzabe

Liked: Cleanliness, amenities
I wish they would have come more often and given fresh towels and cleaned the room. The breakfast could have been better. The scrambled eggs were terrible and the sausage patty was like eating a rubber coaster.
Stayed 3 nights in Jan 2024
Response from Manager on 2024/2/6
Hi Betzabe - We will do housekeeping daily if requested; we just default to once every three days. If you visit us again just let us know and we can set that up. Sorry our breakfast missed the mark for you.

6/10 Okay

Jason

Stayed 1 night in Jan 2024
Response from Manager on 2024/2/6
Sorry we missed the mark for you Jason. We hope you will visit us again and give us the chance to give you a 10 out of 10 stay!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable, great location
We really liked Hotel Ketchum for its location, breakfast and fun, unique vibe. We had a standard 2Q room and it was clean, comfortable and had nice amenities. The only negative I can think of is that it took a full 5min for the water in the shower to warm up, regardless of time of day. But overall, we enjoyed our stay and will be back next year.
Stayed 2 nights in Jan 2024
Response from Manager on 2024/2/6
Thank you for your kind words and we can't wait to see you next year!

8/10 Good

Vanita

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Well located , clean and comfortable . Nice breakfast . However the staff are not very helpful . We inquired about the shuttle bus to the slopes but no information was given. After three days we found out there was a bus stop right outside and we were carrying our skis for four blocks in the cold . No information for restaurants etc
Stayed 5 nights in Jan 2024
Response from Manager on 2024/1/19
Vanita - So glad you enjoyed your stay with us. So sorry about the miscommunications with the front desk; we do have a quick reference for the bus schedule the FD can share with guests as well as have it posted in the lobby, there are full bus schedules available in our lobby, and have the nearest bus stops outlined on our maps in the rooms for guests. We also have a restaurant guide magazine guests can pick up in our lobby as well as a guest directory (via QR code) in our rooms. Again, I am sorry you found this information hard to obtain, I will share this with the staff and do better for our other guests. Again, we are glad you enjoyed your time with us.

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Manager on 2024/1/19
Thanks Sara, we think you are a 10 too! Hope to see you next time you are in town!

10/10 Excellent

Wayne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, good breakfast, great location
Stayed 3 nights in Jan 2024
Response from Manager on 2024/1/19
We are thrilled you enjoyed your stay and our breakfast. Hope to see ya next time you are in the area.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 2024/1/19
Thanks David! Glad you enjoyed your time with us. See ewe next time!

10/10 Excellent

Christine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 2023/12/20
We are so glad you enjoyed your stay with us; we hope to see you again.

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
wonderful!
Stayed 3 nights in Nov 2023
Response from Manager on 2023/12/20
Thanks Margaret - so glad you enjoyed your time with us. Hope to see you again.

10/10 Excellent

Cristina

Liked: Amenities
People at the front desk have been very kind and friendly.
Stayed 1 night in Nov 2023
Response from Manager on 2023/12/20
Thanks Cristina - so glad you enjoyed your stay with us. Hope to see you again in the future.

8/10 Good

ANA

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Overall stay was very nice. I do think though that the text messages have kind of replaced the customer service that front desk staff should be making an attempt to give. Otherwise it was a nice quiet hotel that was clean and enjoyable.
Stayed 2 nights in Oct 2023
Response from Manager on 2023/11/25
We are so glad you enjoyed your stay with us Ana. So sorry you felt the text messaging system we have was a detractor for you; we usually find guests enjoy the quick and easy way to interact with our front desk; but we understand it might not be for everyone which is why we are still more than happy to speak with our guests anyway they feel comfortable (in person, via telephone). Hope to see you on another visit.

10/10 Excellent

Lisa

Stayed 2 nights in Nov 2023
Response from Manager on 2023/12/20
Thanks Lisa, we love to have satisfied guests. Hope to see you on the next trip to Ketchum.

10/10 Excellent

Jane

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on 2023/11/20
Thanks Jane! It was our pleasure to have you. Hope to see you again!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on 2023/11/20
Awww, Thanks! We are so glad you enjoyed your stay and hope to see you again!

6/10 Okay

Shellie

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2023
Response from Manager on 2023/11/20
Sorry we missed the mark for you Shellie. We'd love to hear any specific feedback you have directly. Please feel free to reach out.

10/10 Excellent

Marcie

Liked: Cleanliness, staff & service, property conditions & facilities
Ewe will be pleased with all the sheep.
Stayed 2 nights in Nov 2023
Response from Manager on 2023/11/20
So glad ewe enjoyed our theme! Hopefully we wool see you again.

6/10 Okay

jeremy

Stayed 1 night in Nov 2023
Response from Manager on 2023/12/20
So sorry we missed the mark for you Jeremy, we strive to have every guest leave happy. We hope if you are in the area you will give us a chance to give you a 5 star stay.

8/10 Good

JULIA, Nezperce

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay at this hotel again.
Stayed 2 nights in Nov 2023
Response from Manager on 2023/11/20
Thanks Julia! Hope to see you again in the future.

10/10 Excellent

Jamie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 2 nights in Oct 2023
Response from Manager on 2023/11/3
Our pleasure to host your Jamie. Hope to see you next time.

10/10 Excellent

Courtney

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 2023/11/3
So glad you enjoyed staying with us Courtney! Hope to see you again sometime.

10/10 Excellent

Kitty

Stayed 1 night in Oct 2023
Response from Manager on 2023/11/1
Thanks Kitty! Hope to see you on another visit to town!

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you don’t take time to enjoy the fireplace in the lobby of this hotel, it is truly stunning views with a wonderfully beautiful large fireplace to sit around. Our room was perfect but the lobby is a make sure you don’t miss.
Stayed 1 night in Oct 2023
Response from Manager on 2023/10/30
Thanks Steven - so glad you enjoyed your stay with us and our lobby. We love having cool places for our guests to hangout and enjoy themselves while they are here.

6/10 Okay

Jeff

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Manager on 2023/10/30
Thanks for taking the time to post a review Jeff, so sorry we missed the mark for you. We hope you will return and give us a change to give you a 5/5 experience.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved everything about Hotel Ketchum. The room was spacious, clean, and had a very cozy mountain feel. We especially appreciated how dog friendly the hotel was and the outdoor fire pit area in the evenings. Can’t beat the location in downtown and the service was excellent. We will definitely be staying here again.
Stayed 2 nights in Oct 2023
Response from Manager on 2023/10/30
Wow Ashley - thank you so much! We can't wait to host you and your fur kid again! See you soon - we hope ;)

10/10 Excellent

Kipp

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on 2023/10/30
Thanks Kipp! We are so glad you enjoyed your time with us!

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, able to walk to most restaurants and shops. Will be coming back.
Stayed 2 nights in Oct 2023
Response from Manager on 2023/10/23
Thanks Megan! See you next time.

8/10 Good

Andrea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute stay with friendly service, all within walking distance of downtown Ketchum.
Stayed 2 nights in Oct 2023
Response from Manager on 2023/11/1
Thanks Andrea! Glad you enjoyed your time with us.

10/10 Excellent

Levi

Stayed 1 night in Oct 2023
Response from Manager on 2023/11/20
Thanks Levi! So glad you enjoyed your time with us.

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 2023/10/23
Thanks Jane - what a great praise. Hope to see you again!