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My husband and I loved our stay! The room was clean and well designed. The breakfast was also fantastic! If the opportunity arises, we would love to stay again!
No work desk in the room, small sink and was very low to the ground, no counter space
Neil
Stayed 2 nights in Mar 2024
Response from Manager on 2024/3/18
Hi Neil - So sorry to hear that we missed the mark for you. We hope that other than these you enjoyed your time in Ketchum.
8/10 Good
Nicholas
Business traveler
2024/3/10
Price for the location is very good- accessible to all things Ketchum. Parking excellent and included. Only downside is that rooms are located in a diffeeent building as lobby as well as amenities. Have to walk out in the elements to access amenities and also lobby/front desk. Maybe best value in Ketchum tho!
Nicholas
Stayed 2 nights in Mar 2024
Response from Manager on 2024/3/13
Thanks Nicholas - we are glad you enjoyed your stay. Yes, we do have a campus style hotel so we are spread across 4 buildings.
Barrio75 adjacent to hotel was fabulous restaurant and tequila bar. Hotel was clean and good parking. Needs better lighting in bathroom and less chlorine in hot tub
Victoria
Stayed 1 night in Mar 2024
Response from Manager on 2024/3/13
So glad you enjoyed your time with us and our restaurant, we hope to see you again on another trip to Ketchum.
10/10 Excellent
Jeffrey
2024/3/9
Jeffrey
Stayed 5 nights in Mar 2024
Response from Manager on 2024/4/2
Awww, thanks - so glad you enjoyed your time with us.
We enjoyed our one night stay. I just wish I didn’t get the balcony suite as we never went out in the balcony. Jose at reception was amazing. The lobby was very cool and the room is very comfortable.
My highlight was going into pool and hot tub at night!
Jeremy
Stayed 1 night in Feb 2024
Response from Manager on 2024/3/1
Jeremy - So glad that you enjoyed your time with us. Our outdoor pool and hot tub are pretty great at night in the winter. Hope to see you again!
10/10 Excellent
Colton
Traveled with family and small children, Traveled with family
Thanks Amir, glad you enjoyed your stay and our location. Sorry you felt we were understaffed - if you have any specific feedback please feel free to contact us directly with that.
Hotel Ketchum was the perfect stay while we were in the area and enjoyed several days skiing at Sun Valley. It was super convenient to have a bus stop right outside the hotel that dropped us off right at the slopes. We enjoyed being a short walk to incredible dining options and great shopping. Ketchum is a desirable mountain town. The staff were more than warm and friendly. Rooms were comfortable and clean. We enjoyed the hot tub after skiing and had great views. Breakfast was fantastic with quality food and provides enough choices to get us fueled up for a big day on the mountain! We would book again without a doubt and highly recommend to anyone considering.
Carissa
Stayed 5 nights in Jan 2024
Response from Manager on 2024/2/6
Thanks Carissa! So glad that you and your dad enjoyed your time with us. We would love to see you again!
Thanks Oscar! So glad you enjoyed your stay. Hope to see you again
8/10 Good
Betzabe
2024/1/29
Liked: Cleanliness, amenities
I wish they would have come more often and given fresh towels and cleaned the room. The breakfast could have been better. The scrambled eggs were terrible and the sausage patty was like eating a rubber coaster.
Betzabe
Stayed 3 nights in Jan 2024
Response from Manager on 2024/2/6
Hi Betzabe - We will do housekeeping daily if requested; we just default to once every three days. If you visit us again just let us know and we can set that up. Sorry our breakfast missed the mark for you.
6/10 Okay
Jason
2024/1/26
Jason
Stayed 1 night in Jan 2024
Response from Manager on 2024/2/6
Sorry we missed the mark for you Jason. We hope you will visit us again and give us the chance to give you a 10 out of 10 stay!
We really liked Hotel Ketchum for its location, breakfast and fun, unique vibe. We had a standard 2Q room and it was clean, comfortable and had nice amenities. The only negative I can think of is that it took a full 5min for the water in the shower to warm up, regardless of time of day. But overall, we enjoyed our stay and will be back next year.
Verified traveler
Stayed 2 nights in Jan 2024
Response from Manager on 2024/2/6
Thank you for your kind words and we can't wait to see you next year!
Well located ,
clean and comfortable . Nice breakfast .
However the staff are not very helpful .
We inquired about the shuttle bus to the slopes but no information was given. After three days we found out there was a bus stop right outside and we were carrying our skis for four blocks in the cold .
No information for restaurants etc
Vanita
Stayed 5 nights in Jan 2024
Response from Manager on 2024/1/19
Vanita - So glad you enjoyed your stay with us. So sorry about the miscommunications with the front desk; we do have a quick reference for the bus schedule the FD can share with guests as well as have it posted in the lobby, there are full bus schedules available in our lobby, and have the nearest bus stops outlined on our maps in the rooms for guests. We also have a restaurant guide magazine guests can pick up in our lobby as well as a guest directory (via QR code) in our rooms. Again, I am sorry you found this information hard to obtain, I will share this with the staff and do better for our other guests. Again, we are glad you enjoyed your time with us.
Overall stay was very nice. I do think though that the text messages have kind of replaced the customer service that front desk staff should be making an attempt to give. Otherwise it was a nice quiet hotel that was clean and enjoyable.
ANA
Stayed 2 nights in Oct 2023
Response from Manager on 2023/11/25
We are so glad you enjoyed your stay with us Ana. So sorry you felt the text messaging system we have was a detractor for you; we usually find guests enjoy the quick and easy way to interact with our front desk; but we understand it might not be for everyone which is why we are still more than happy to speak with our guests anyway they feel comfortable (in person, via telephone). Hope to see you on another visit.
10/10 Excellent
Lisa
2023/11/22
Lisa
Stayed 2 nights in Nov 2023
Response from Manager on 2023/12/20
Thanks Lisa, we love to have satisfied guests. Hope to see you on the next trip to Ketchum.
So glad ewe enjoyed our theme! Hopefully we wool see you again.
6/10 Okay
jeremy
2023/11/13
jeremy
Stayed 1 night in Nov 2023
Response from Manager on 2023/12/20
So sorry we missed the mark for you Jeremy, we strive to have every guest leave happy. We hope if you are in the area you will give us a chance to give you a 5 star stay.
If you don’t take time to enjoy the fireplace in the lobby of this hotel, it is truly stunning views with a wonderfully beautiful large fireplace to sit around. Our room was perfect but the lobby is a make sure you don’t miss.
Steven
Stayed 1 night in Oct 2023
Response from Manager on 2023/10/30
Thanks Steven - so glad you enjoyed your stay with us and our lobby. We love having cool places for our guests to hangout and enjoy themselves while they are here.
Thanks for taking the time to post a review Jeff, so sorry we missed the mark for you. We hope you will return and give us a change to give you a 5/5 experience.
We loved everything about Hotel Ketchum. The room was spacious, clean, and had a very cozy mountain feel. We especially appreciated how dog friendly the hotel was and the outdoor fire pit area in the evenings. Can’t beat the location in downtown and the service was excellent. We will definitely be staying here again.
Ashley
Stayed 2 nights in Oct 2023
Response from Manager on 2023/10/30
Wow Ashley - thank you so much! We can't wait to host you and your fur kid again! See you soon - we hope ;)