「Terrible service at all. When we got the motel, there is no one open the door for us, we got be locked outside. We wait for a while to get into the lobby because they are on the phone no hand to unlock the door? And they have very negative attitude and emotion to us, not sure if that is because we are asian, but they are so nice to white customers.」
「It was a honeymoon trip. We spent 2 nights at Hotel Blake. Before our check-in, I texted them through the app about our late check-in, and the concierge was so responsive. I didn't ask for anything, but they treated us to a bottle of white wine and a box of chocolate, which was above my expectations! Beyond that, they upgraded us to a corner room. It means a lot to us because of the Taste of Chicago event, I got to see the fireworks from the huge windows. Highlighted our honeymoon, thank you,...