Front of property

Reviews of Kenai Airport Hotel

2 out of 5
Kenai Airport Hotel
230 N Willow St, Kenai, AK

Reviews

9.2

Wonderful

Rating 10 - Excellent. 167 out of 253 reviews" "
Rating 8 - Good. 66 out of 253 reviews" "
Rating 6 - Okay. 8 out of 253 reviews" "
Rating 4 - Poor. 8 out of 253 reviews" "
Rating 2 - Terrible. 4 out of 253 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean room with an outstanding, friendly and helpful staff! We will definitely stay again. Just wish we had found this place sooner!
Stayed 1 night in Apr 2024
Response from Courtney and the Kenai Airport Hotel Team on 2024/4/29
Hi Susan! Wow, thank you so much for this wonderful review! Your kind words overwhelm us with joy and happiness. We appreciate it so much and thank you kindly for your business. We hope to welcome you back again someday soon!

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best kept secret in Kenai
Stayed 1 night in Apr 2024
Response from Courtney & the Kenai Airport Hotel Team on 2024/4/26
Hi Richard! Wow, we are so floored by your kindness. Thank you for the wonderful review! We are so grateful for our customers and really appreciate your business. We hope to see you again soon!

8/10 Good

Victoria

Liked: Cleanliness, staff & service
Staff is very accomodating and pleasant. We always feel welcome when we stay here.
Stayed 1 night in Mar 2024
Response from Courtney and the Kenai Airport Hotel Team on 2024/3/13
Hi Victoria, Thank you so much for the wonderful review. We are, as always, so grateful to you for your business and appreciate your time and kindness so much in writing this review. Thank you very much! We hope to welcome you back again soon.

10/10 Excellent

Paulette

Stayed 1 night in Mar 2024
Response from Courtney & the Kenai Airport Hotel Team on 2024/3/27
Thank you for the most amazing review! We are so grateful to you for your kindness and for your much valued business. We hope to welcome you back again someday soon. Thank you so much once again!

8/10 Good

Mimi

Liked: Cleanliness, staff & service, amenities
The place was clean and tidy, the front desk person was friendly and helpful, the property was conveniently located, I liked it except for one important thing; the lighting was terrible.
Stayed 1 night in Feb 2024
Response from Courtney and the Kenai Airport Hotel Team on 2024/2/27
Hi Mimi! Thank you for the wonderful review. We apologize about the lighting. We are working on replacing all of our bulbs with LED lights and also installing blackout shades in all the downstairs rooms (currently on order to be installed this month). We appreciate your kindness in writing such a nice review. We will make sure you are in an updated room with better lighting and panoramic windows the next time you stay with us.

8/10 Good

Kelsey

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Convenient Location, Nice Staff
The first room we were assigned had beds covered in pet hair. We went to the front desk and were immediately given a new room which was much cleaner. Front desk staff was very nice and accommodating. Also the proximity to the airport is awesome.
Stayed 1 night in Feb 2024
Response from Courtney & the Kenai Airport Hotel Team on 2024/2/22
Thank you for the wonderful review! We apologize about the doggy room hair and appreciate you giving us the opportunity to make that right. We re-washed all of the linens which generally is required (2x) with pet rooms. We are so grateful for your business and your kindness in sharing this great review. We hope to welcome you back again someday!

8/10 Good

George

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Courtney & the Kenai Airport Hotel Team on 2023/12/22
Thank you for the wonderful review, George! We sure do appreciate you and thank you kindly for your business. We hope to welcome you back again someday soon.

10/10 Excellent

Ilima

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Courtney & the Kenai Airport Hotel Team on 2023/12/21
Thank you for the wonderful review! We are so grateful to you for your kindness and for your support. We appreciate your business and hope to welcome you back again someday soon! Happy Holidays!

10/10 Excellent

Martha

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Courtney & the Kenai Airport Hotel Team on 2023/12/21
Hi Martha! Thank you for this wonderful review. We sure do appreciate it and hope to have the opportunity to serve you again someday soon. Happy Holidays to you and yours!

10/10 Excellent

Douglas

Stayed 1 night in Sep 2023

8/10 Good

jaime

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I liked that the hotel was close to the airport. They advertised a breakfast but it was non-existent and they somewhat acknowledge that.. Coffee sucked - it came from a machine but was mostly water. The lobby didn't open till almost 8 which seems rather late. I would stay there again as it met my needs.
Stayed 1 night in Sep 2023
Response from Courtney & the Kenai Airport Hotel Team on 2023/9/18
What a lovely review! We do in fact have a breakfast. It consists of oatmeal, granola bars, fresh fruit, yogurt, a variety of juices and water. We also offer free popcorn (which is delicious, by the way and purchased locally from 3 bears), as well as delicious coffee in the lobby all day long. We are a small business so we do not staff 24/7 like the big box hotels. Thankfully, if our limited continental breakfast is not an option for you or to your standards, we are within walking distance to several delicious local restaurants. DoorDash will deliver right to your door from tons of local stores and restaurants. Thanks again for your business. We hope to see you again someday soon!

10/10 Excellent

Victoria

Traveled with pets, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff were pleasant and very accommodating. Rooms were comfortable, and the property fit our needs perfectly.
Stayed 3 nights in Aug 2023
Response from Courtney & the Kenai Airport Hotel Team on 2023/9/18
Thank you for the most fabulous review!!! We are so grateful to you for your kindness. We hope to see you again someday soon!

10/10 Excellent

Shelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing little hidden secret!
I loved this hotel!! It was clean and comfortable and all the perfect amenities! I would definitely stay here again!!
Stayed 1 night in Aug 2023
Response from Courtney & the Kenai Airport Hotel Team on 2023/8/29
Thank you so much for your stay here with us!

8/10 Good

james

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Courtney & the Kenai Airport Hotel Team on 2023/8/16
Thank you so much for the great review, James. We appreciate your business very much!

10/10 Excellent

Edith

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and comfortable. Desk person was very helpful Only stayed one night but would come back again.
Stayed 1 night in Aug 2023
Response from Courtney & the Kenai Airport Hotel Team on 2023/8/14
Hi Edith, Thank you for the wonderful review! We appreciate your business so much and hope to welcome you back again someday! Thank you for your kindness.

10/10 Excellent

Julie, IDAHO FALLS

Traveled with family
Liked: Amenities
This is one of the nicest hotels I have ever stayed in. The lobby was so comfortable and decorated so nicely! The rooms were clean and comfortable. But most of all, the staff was amazing!
Stayed 1 night in Aug 2023
Response from Courtney & the Kenai Airport Hotel Team on 2023/8/11
Thank you for the wonderful review! We are so grateful for your business and for your kindness. Thank you again for choosing our humble spot for your stay!

6/10 Okay

Laura

Business traveler, Traveled with family
Liked: Amenities
The front desk was super sweet, we connected over being from similar towns. The stay itself was fine but i could smell that there was water damage in the walls somewhere, i could smell it worse in the bathroom. Otherwise great stay.
Stayed 1 night in Aug 2023
Response from Courtney & the Kenai Airport Hotel Team on 2023/8/11
Thank you for the wonderful review. The room you were in was directly next to the laundry room and boiler room. I wonder if the odor is associated with the excess plumbing next door to your room. We are under new ownership within the last year and a full inspection was completed. The building is reported to be in pretty good condition and no water damage was reported. I will be sure to let the owner know about your comments and address it directly since he has 20+ years' experience in commercial construction. Thanks again for your review! I enjoyed meeting you at the desk and appreciate your business.

10/10 Excellent

Kimberly

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful. The room itself was large and the bed very comfortable. I would stay again.
Stayed 1 night in Aug 2023
Response from Courtney & the Kenai Airport Hotel Team on 2023/8/9
Thank you for the wonderful review! I'm glad to hear that you slept well and enjoyed the comfortable beds! We are so grateful for your business and hope to welcome you back sometime soon!

10/10 Excellent

Ryan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was basic and simple which was all we needed. We had two rooms so there was a better room (room 2 was better than room 4). The ice machine was outside so it was locked when I needed it, but it is what it is.
Stayed 1 night in Aug 2023
Response from Courtney & the Kenai Airport Hotel Team on 2023/8/7
Thank you for the wonderful review! We appreciate your business and hope to see you again soon.

4/10 Poor

Scott

Traveled with pets, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I really don’t understand how this property is rated over 9 out of ten. Good…the staff was very friendly at check in and throughout the 3 day stay. The beds were very comfortable, if you like softer beds. Bad…Expedia indicates that pets are welcome for $25.00 a stay. The hotel informed us it was $25.00 a night. No big deal, but a little frustrating. We stayed 3 nights, $75, not $25. The floor (carpet) was filthy. It felt damp and was sticky. Wouldn’t even walk on it with my bare feet. Definitely not a newer property, but overall the exterior and lobby area was nice. Got back from fishing at 1045 pm and couldn’t get ice because the ice/laundry room was locked. Went to the front desk, but the lobby was locked. Guess there is no one there after a certain hour. I wouldn’t stay there again because of the carpet and what I consider a deceptive policy on pets. Just be up front, $25 a day is reasonable compared to most hotels.
Stayed 3 nights in Jul 2023
Response from Courtney & the Kenai Airport Hotel Team on 2023/8/4
Thank you for bringing this to my attention. The dog fee was raised in March and has now been updated on this platform. We do agree that compared to other hotels, it is an extremely fair rate. We love dogs and having them here is one of the best parts of the job. Carpets are shampooed as often as possible and always after pets stay in the room. We will be sure to slate your room in for a deep clean this week. Thanks for the detailed review and we wish you all the best in life!

4/10 Poor

Marcy

Liked: Staff & service
Disliked: Property conditions & facilities
Very friendly and accommodating, but the room had a strong off putting odor. While the room appeared clean and the towels were very nice, the carpet felt sticky.
Stayed 1 night in Aug 2023
Response from Courtney & the Kenai Airport Hotel Team on 2023/8/3
Wow, what a bummer to receive a poor review. We try so hard and sometimes it doesn't quite hit the bar. We apologize for that and appreciate your business. I looked up your reservation and we are slated to shampoo your room tomorrow. After dip netting season, we are trying to get all the rooms shampooed but can't quite do it all in one day. Thanks again for your business and we hope to see you again someday soon.

10/10 Excellent

Randy

Stayed 1 night in Jul 2023
Response from Courtney & the Kenai Airport Hotel Team on 2023/9/18
Thank you, Randy! You are the BEST and we are so grateful to you for taking the time to write this wonderful review.

8/10 Good

DARRIN

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quiet felt safe.
Stayed 1 night in Jul 2023
Response from Courtney & the Kenai Airport Hotel Team on 2023/8/2
Thank you for the wonderful review! We appreciate your business and hope to welcome you back someday!

10/10 Excellent

Gregory

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from Courtney & the Kenai Airport Hotel Team on 2023/8/2
Thank you for the wonderful review! We appreciate your business and hope to welcome you back someday!

8/10 Good

Jeffrey

Stayed 3 nights in Jul 2023
Response from Courtney & the Kenai Airport Hotel Team on 2023/8/2
Thank you for the wonderful review! We appreciate your business and hope to welcome you back someday!

10/10 Excellent

Angie

Stayed 1 night in Jul 2023
Response from Courtney & the Kenai Airport Hotel Team on 2023/9/18
Angie, WOW! We are humbled and truly appreciative of your time in writing this great review! We hope you have a wonderful day and would love to see you again soon!

10/10 Excellent

Estela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrive before the check-in time, but they make my room ready and available to me. I was leaving really early next day (5am), so it was helpful.Tnks
Stayed 1 night in Jul 2023
Response from Courtney & the Kenai Airport Hotel Team on 2023/7/28
Hi Estela! Thank you so much for the most wonderful review! We are so grateful for the opportunity to serve you and are happy to hear the room was ready early for your arrival. Thanks again for supporting our small business. We hope to see you again someday soon!

10/10 Excellent

Emily

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff! Very accommodating and kind.
Stayed 2 nights in Jul 2023
Response from Courtney & the Kenai Airport Hotel Team on 2023/7/21
Thank you so much. We appreciate your business.

10/10 Excellent

Roger

Stayed 1 night in Jul 2023
Response from Courtney & the Kenai Airport Hotel Team on 2023/8/9
Thank you for the wonderful review! We are so grateful for your business and hope to welcome you back sometime soon!

10/10 Excellent

Nicholas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The was clean and quiet.
Stayed 1 night in Jul 2023
Response from Courtney & the Kenai Airport Hotel Team on 2023/7/19
Thank you very much for the email. We appreciate your business greatly and hope to see you again someday soon! :)

10/10 Excellent

Michael D

Stayed 1 night in Jul 2023
Response from Courtney & the Kenai Airport Hotel Team on 2023/8/3
Thank you for the wonderful review, Michael! We appreciate you very much!

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is across the street from Kenai Airport so travel in and out by air is convenient. Rooms are super clean, quiet, and spacious. Staff was very friendly. Access to adventures around and beyond the hotel was easy and numerous. Great place to stay. It will be my go to hotel whenever I'm in that area.
Stayed 1 night in Jun 2023
Response from Courtney & the Kenai Airport Hotel Team on 2023/7/6
Thank you for the wonderful review!!! We are so thankful for your business.

8/10 Good

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff!!!
Stayed 2 nights in Jun 2023
Response from Courtney & the Kenai Airport Hotel Team on 2023/7/6
Thank you for the wonderful review!!! We are so thankful for your business.

10/10 Excellent

Lawrence

Stayed 3 nights in Jun 2023
Response from Courtney & the Kenai Airport Hotel Team on 2023/7/21
Thank you! Please Come Again!

10/10 Excellent

Mary

Stayed 1 night in Jun 2023
Response from Courtney & the Kenai Airport Hotel Team on 2023/6/28
Hi Mary, Thank you so much for the most amazing review! We are so thankful for your business and your kindness in taking the time to share this review. We hope to welcome you back someday again soon!

10/10 Excellent

Anthony, Corona

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean place. Quite and convenient.
Stayed 2 nights in Jun 2023
Response from Courtney & the Kenai Airport Hotel Team on 2023/6/14
Thank you for the amazing review! We are so grateful for your business and hope to welcome you back again someday soon! Thanks again!

2/10 Terrible

Amber Burnett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Management at Kenai Airport Hotel on 2023/6/7
Hi Amber Burnett, We looked through our reservation system and haven't ever had someone stay with us by the name of Amber Burnett. We believe this is a SPAM review and not applicable to our hotel.

10/10 Excellent

Lucy

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
friendly staff, work together for the needs of the people that are staying at the hotel
Stayed 1 night in Jun 2023
Response from Courtney and the Kenai Airport Hotel Team on 2023/6/3
Thank you for the most amazing review. Your kindness is so appreciated and we are so thankful for the opportunity to host you with us. We hope to see you again soon!

8/10 Good

Debra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the hotel lobby! Lots of Alaskan "stuff". Very nice front desk person. Loved the quaint feel to the property. It is right by the airport - so a bit of noise but not bad. Comfortable beds, plenty of hot water, and everything was clean and tidy. Would stay here again.
Stayed 1 night in May 2023
Response from Courtney and the Kenai Airport Hotel Team on 2023/5/31
Thank you for the wonderful review! We are so grateful for your business and appreciate the opportunity to host you with us. Thank you again!

10/10 Excellent

Kendall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Courtney and the Kenai Airport Hotel Team on 2023/5/10
Hi Kendall, thank you for the wonderful review! We are so grateful for your business and hope to see you again someday soon.

10/10 Excellent

Jocelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this hotel because it is just across the airport. You can just walk to the hotel hen check in. It is also near all the amenities and office in Kenai so it's pretty convenient.
Stayed 2 nights in Apr 2023
Response from Courtney and the Kenai Airport Hotel Team on 2023/4/21
Hi Jocelyn! Thank you for the wonderful review! We really appreciate you taking the time to share your experience and can't thank you enough for your business! Thanks again!

10/10 Excellent

Heather L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Courtney and the Kenai Airport Hotel Team on 2023/3/31
Hi Heather! Thank you for the wonderful review! We appreciate you so much and hope to see you again soon!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were friendly and hospitable.
Stayed 2 nights in Mar 2023
Response from Courtney and the Kenai Airport Hotel Team on 2023/3/24
Thank you for the wonderful review! We appreciate your business!

8/10 Good

Elizabeth

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service
Super thankful for a pet friendly place to stay so close to the airport & our vet!
Stayed 1 night in Mar 2023
Response from Courtney and the Kenai Airport Hotel Team on 2023/3/18
Thank you so much for the awesome review! We love pets and are so thankful you chose to stay with us. Hope to see you back again someday soon!

10/10 Excellent

Jocelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Courtney and the Kenai Airport Hotel Team on 2023/3/11
Hi Jocelyn! Thank you for the wonderful review! We sure do appreciate your kindness and your business. Hope to welcome you back again someday!

8/10 Good

Sara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, clean, decent airport hotel. Friendly helpful staff. Close to restaurants. Coffee in room was good. Bare bones hotel, good place of you just need a place to sleep, which was perfect for us!
Response from Courtney & the Kenai Airport Hotel Team on 2022/12/27
Hi Sara! Thank you so much for the wonderful review! We are so fortunate for your business and really appreciate you taking the time to share your experience at the hotel. We hope to welcome you back again someday!

10/10 Excellent

Antony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My mother and I stayed here as a means to help me get situated with moving to Kenai. I couldn't have asked for a better experience! All the staff was super friendly and helpful. Being right next to the airport was also a huge bonus. Though I'm moving to Kenai permanently, if I ever have family come into town, I'd highly suggest they stay here!
Stayed 3 nights in Dec 2022
Response from Courtney & the Kenai Airport Hotel Team on 2022/12/27
Hi Anthony! Wow, what an awesome review! Thank you so much for your kindness and for taking the time to share about your experience at the hotel. We are so thankful for your business and referrals!

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2022

8/10 Good

Carlene

Stayed 2 nights in Nov 2022
Response from Courtney & the Kenai Airport Hotel team on 2022/11/19
Hi Carlene! Thank you for the good review. We appreciate it very much!

10/10 Excellent

mellissa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk was very friendly and went above and beyond in welcoming me
Stayed 2 nights in Oct 2022
Response from Courtney & the Kenai Airport Hotel team on 2022/10/26
Hi Mellissa! Thank you for the most wonderful review! We are really so thankful for your business and happy that you had a great experience. We hope to have the opportunity to welcome you back again someday!