We loved the amenities in this hotel. My kids had a great time there.
But I’m so disappointed when we check in.
I reserved a 1 bedroom suite, with kitchen and they told me that they don’t have available one for me.
They offer me a 2 queen bed room and they let me use a room with kitchen just for that night, but we cannot sleep in the room because there is not enough beds for us.
They told me that they just received my confirmation from expedia 30mins before I check iin, and we check in around 8pm.
They gave me an opinion, to get the rooms they offer or cancel my reservation. I have to take their offer to stay there, for my kids, because they love the pool and playground there. But very disappointed that they give our room to others to get more money.