2/10 很糟糕
Corrie
家庭旅遊
2025 年 7 月 28 日
We showed up to the hotel after 24 hours of travel, we had booked a swim up suite for 4 nights. We arrived and they told us we could not have the room we booked 5 weeks in advance, they gave us an old basement room for our first night. I asked them to return the difference of the room prices to us, and they bluntly said they would not return any money to us.
I asked again the next day, they said they would give us a free dinner at their hotel. I said no, I want the value of the room returned, and they said no. Our service was terrible after this the entire time. The servers at the pool bar were very pleasant, the only kindness we received.
Corrie
於 2025 年 7 月住了 4 晚