Thank you for taking the time to review us, and we apologize that we did not meet your expectations. We apologize that we did not have any rooms with a lounge chair that were still available when your room reservation was made at 4:30pm on the day of arrival. If we would have known you were unhappy, we could have placed you in an accessible room that has a bigger counter for people that need it, or a different room. Have a great day!

Thank you very much for the review. We hope to see you again.

Thank you very much for the descriptive and well written review. We hope to see you again.

Thank you very much for the great review! We hope to see you again.

Thank you very much for the 5/5 review!. We're glad you enjoyed your stay.

Thank you for taking the time to leave a review.

Thank you for leaving a review. We are sorry you had a bad experience. We are always more than happy to place on ground floor anyone that requests it in advance, or at check in if ground floor rooms are still available.

Thanks for the 5/5 review! We're glad you enjoyed your stay.

We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay!

Thank you very much for the detailed review. It is always nice to read that our guests enjoyed their time with us and that the service exceeded expectations. The team and I take great pride in our hotel service and I will be sure to share your review with them.

Thanks for taking the time to leave a review. We hope to see you again.

Thank you for taking the time to leave a review. We are sorry that you did not have a pleasant experience with us. As far as you trying to spread a bed bug rumor around, please note that we have not had a review like that in quite some time, we regularly have our rooms inspected without issue, and even have brand new beds as of December of 2023. We do not have an elevator, but always place each guest that we receive a first floor request on the bottom floor. We also would put our 26 item continental breakfast up against any other hotel in our price range.

Thanks for the great review. We hope to see you again.

Thank you very much for telling us about your stay. We're glad you were happy with everything.

We look forward to seeing you again.

Thanks for the 5/5 review and for choosing the New Victorian Inn & Suites! We hope to see you again.

Thank you very much for telling us about your experience. I do apologize that the experience wasn't up to your standards.

Thanks for the great review! We are glad you enjoyed your stay!

Thank you very much for the 5/5 review! We're glad you enjoyed your stay and hope to see you again.

I do apologize for any inconvenience. I have alerted both housekeeping and maintenance check on these issues.

Thank you very much for the great review. We hope to see you again.

Thank you very much for the review! I'll make sure to tell Kern about your kind words.

Thanks for telling us about your stay and giving us a 5/5! We hope to see you again.

Thanks for the 10/10! We're glad you enjoyed your stay

Thank you for the review. We're glad you enjoyed your stay.

Thanks for telling us about your stay. We hope to see you again.

Thank you for taking the time to leave a review. We appreciate the feedback and look forward to your return!

Thank you very much for telling us about your stay as well as being a Hotels.com vip member. We're glad you enjoyed your stay as well as your vip perk.

Thanks for the 5/5 review! We're glad you enjoyed your stay.

Thanks for the 5/5 score! I'll be sure to pass on your compliments to Becky.

Thanks for taking the time to leave a review. We're glad you enjoyed your stay.

Thanks for letting us know about this issue. We do thoroughly clean rooms in between stays and pay extra attention to pet rooms. I apologize for us missing any stray animal hairs.

We are sorry for the inconvenience during your stay a couple of months ago. Unfortunately, your room was booked as a room with two queen beds. Our handicap accessible rooms only have one queen bed and a recliner in them.

Thank you for taking the time to tell us about your stay. We keep a supply of batteries at the front desk in case the remote batteries die and we're more than happy to run them down to a room when called.

Thanks for the great review and for choosing the New Victorian Inn & Suites! We hope to see you again soon.

Thanks for telling us about your stay. I'm glad the desk clerk was able to get you switched to a better room. We hope to see you again!

Thanks for sharing your experience. While we don't have an elevator, we do honor first floor requests either at time or reservation or at check in. We do also have designated handicapped rooms.

Thanks for taking the time to tell us about your stay. I'll pass on the info to housekeeping to make sure they're checking the thermostats while cleaning.

Thanks very much for the 10/10! we hope to see you again.

Thank you for the 5/5 score! We're glad you enjoyed your stay and hope to see you again.

We are sorry that you decided not to give us a chance and that you took the time to review a place in which you did not stay. In doing a personal tour of the property this afternoon, the day after your reservation, I noticed one screen that was out and it was on a public window which was out for repair. We have many guests that compliment us our our helpful service and clean, comfortable rooms.

Thank you for your excellent review of us, Patricia! Our staff takes great pride in keeping treating our guests right, and our property clean. We are in the process of getting new beds within the next month, and hope you try us again if you are in the area. Enjoy your trip to the Western Parks!

Thank you for taking the time to leave a review. We try to hold back some ground floor rooms in case anybody has difficulty with stairs.

Thanks for taking the time to tell us about your stay. I apologize that the room wasn't up to your standards and have informed management about the issues you've listed.

Thanks very much for the 5/5 score and friendly comments. We're glad you enjoyed your stay.

I apologize that the stay wasn't to your liking. We do regularly check the halls for any litter left by guests as well as check rooms for signs that a guest smoked in a non smoking room. If there's any issues with a room, our staff is always ready to rectify the situation.

Thanks for the review! We hope to see you again.

Thanks for the 5/5 review! We're glad you enjoyed your stay.

Thanks for the review! We're glad you enjoyed stay.

Thank you very much for the 5/5 review! we hope to see you again!