The reason we chose Ramada was because the pictures looked good, however, as soon as we entered, we saw the dirty windows and couch in the lobby, and the room was very dirty, the floor and tables had stains all over them, there was hair on the toilet seat and the floor, the ceilings had mold and they tried to mask that moldy smell with a freshener, which made it worse. We were then shown an upgraded room, which upon entering, the smell hit us and the couch was so dirty and that was enough for us which is why we asked for a refund and they put us on the phone for almost 3 hours and then declined even though we pushed really hard, they even sent house keeping to our room but it was still dirty. Overall, the whole property was very rundown and they said it was only 6 years old but it really needs a renovation as even the lobby windows were dirty. And while we were on the phone with the front desk Manager, he was rude and even asked us to "be quiet". That hotel is not worth more than $30-50. Even their advertising was deceiving because there was extra charge for sauna, steam room and jacuzzi. THERE ARE SO MANY BETTER HOTELS IN KTM FOR THE SAME PRICE OR CHEAPER WITH MORE FACILITIES. Very dissappointed with the whole experience.