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Reviews of Spa Hotel Imperial

5 out of 5
Spa Hotel Imperial
Libušina 1212/18, Karlovy Vary

Reviews

8.8

Excellent

Rating 10 - Excellent. 115 out of 203 reviews" "
Rating 8 - Good. 60 out of 203 reviews" "
Rating 6 - Okay. 21 out of 203 reviews" "
Rating 4 - Poor. 6 out of 203 reviews" "
Rating 2 - Terrible. 1 out of 203 reviews" "

9.4/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Alex Oleg, Federal Way

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 3 nights in Apr 2024

8/10 Good

Arthur, Van Nuys

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel. Great breakfast.
Stayed 6 nights in Apr 2024

10/10 Excellent

Pavel, Foster City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very sharp, professional, helpful and friendly staff. I visited Karlovy Vary more than 10 times in the last decade and stayed in the other six hotels in the city. I can say for sure that hotel Imperial has the best accommodations among them.
Stayed 8 nights in Apr 2024

10/10 Excellent

Oliver Adrian

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel is perfect. We were guests four years ago and so to come back has been a great privilege.
Stayed 5 nights in Dec 2023

10/10 Excellent

Elena, glendale

Traveled with partner
Liked: Amenities

10/10 Excellent

Philipp

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023

10/10 Excellent

Anatoliy

Stayed 5 nights in Nov 2023

10/10 Excellent

ROMAN

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

8/10 Good

David

Traveled with partner
Liked: Cleanliness, amenities
Beautiful building in nice surroundings with lovely views over the valley. The reception staff were efficient and helpful. We ate in all three restaurants during our stay. The food was OK and fairly typical of the area but beware of extras! We were charged 5 euros for tap water, which frankly, is taking the p***. Also, 20 euro/night for parking a car on top of the room price seems excessive given that the hotel isn't in the centre of town.
Stayed 4 nights in Sep 2023

4/10 Poor

Basil

Disliked: Staff & service
Poor
The hotel is dated, needs updates but it has its own charm so many will like it as it is a traditional old style building All in all I was very disappointed Rooms are large but cold at night we had 2 rooms booked we could not sleep at night due to been very cold complained to the front desk and they couldn't do anything so waiting till the morning and had a lengthy chat with the manager( Blanka) who in the end managed to switch the heating on which helped and offered a free spa treatment which I think was good customer service The overall feel was not great alot of staff don't speak English so it is difficult to communicate, I felt most staff other then front desk need a lot of customers service training as they are very rude and abrupt and don't have any training to deal with customers Even at the desk when we checked in the lady on reception said people in this region are different and can be rude !! I will not stay in this hotel again to sum up things I moved to another hotel in town and it is fabulous
Stayed 2 nights in Sep 2023

10/10 Excellent

Leonid, Naples

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean hotel, rooms are cleaned every day. Many rooms have balconies. It is overlooking green hills and air around is clean and fresh. We slept with open windows. Rooms are huge, same with bathrooms. Nice furniture in the room. Free transportation to take you down to colonnades. This is a Spa town. Many people come to Karlovy Vary to enjoy hot springs and healing water. Hotel offers good quality home made food buffet style 3 times a day, breakfast, lunch and dinner. You can get SPA procedures of your choice and see the medical specialists as part of hotel services.
Stayed 8 nights in Sep 2023

10/10 Excellent

Boris

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Aug 2023

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

10/10 Excellent

Albena, Redwood City

Traveled with family
Liked: Cleanliness, staff & service
Lovely spacious property with a beautiful yard and a funicular connection to downtown. Awesome spa and relaxed atmosphere. Great breakfast, warm and uncrowned pool. Highly recommend. The rooms are huge and quiet.
Stayed 2 nights in May 2023

8/10 Good

Valentin

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Great experience except for the spa
Overall we had a great experience. The room had a nice view. It was spacious and clean. The wellness Center was not impressive. The sports center seemed nice as well as the tennis courts. The hotel offers free public transport pass which brings you to the city center in just 2 minutes.
Stayed 2 nights in Apr 2023

10/10 Excellent

Deepika

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my 2 days stay. Really liked it!
Stayed 2 nights in Feb 2023
Response from Blanka on 2023/3/21
Dear Sirs, many thanks for your stay at our hotel and for your excellent review. We are glad that you enjoyed your stay with us. We hope you will come back to us again in the future. We are looking forward to you Best regards from Karlovy Vary, Blanka, Sales Department, Hotel Imperial

8/10 Good

dominic

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023

10/10 Excellent

Jiri

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

10/10 Excellent

Veronika

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a half-board including 3 procedures (massage and bubble baths). The breakfast and dinner buffets had plenty of food choices. The hotel is suitable for people that want to relax and enjoy a quiet stay in a beautiful part of Karlovy Vary. Overall, the stay was amazing!
Stayed 3 nights in Nov 2022

10/10 Excellent

PATRICIA

Stayed 2 nights in Aug 2022

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, excellent spa, clean pool, quick laundry service, so close to the center when you take the cable car..
Stayed 2 nights in Jun 2022
Response from Blanka on 2022/7/1
Dear client, many thanks you for your stay at the Imperial Hotel and for your excellent review. We are very pleased that you enjoyed your stay with us. We hope you will choose our hotel for your next visit to Karlovy Vary. We wish you a nice day and a pleasant summer! Sincerely, Blanka, sales department, hotel Imperial

6/10 Okay

Ulrike

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Stayed 4 nights in Dec 2021

6/10 Okay

Nikola

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

8/10 Good

Jørgen

Stayed 8 nights in Dec 2021

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
HH at the festival
Nice 5 star hotel in the centre up an hill but with a free Funicular Railway to the hotel. Good spa complex. Breakfast is not 5 star quality.
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2020

10/10 Excellent

Stanislav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
abolutely fabulous servis, place, dinnig
Stayed 2 nights in Oct 2020
Response from Lucie on 2020/11/9
Dear Mr. Stanislav, thank you very much for such a brilliant rating of your stay at Hotel Imperial. We highly appreciate it and it will be our pleasure to welcoming you here again soon! Kind regards, Lucie Brunnerová Assistant to Sales & Marketing Department

10/10 Excellent

Nada, Czech Republic

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Very beautiful hotel All was on hight level ! I will happy return back!!
Stayed 1 night in Aug 2020
Response from Lucie, S&M on 2020/9/10
Dear Nada, Thank you so much for such a wonderful review of your stay in Hotel Imperial, we highly appreciate it. Looking forward to welcoming you here again soon! Kind regards

10/10 Excellent

Fadwa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

tahereh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Bc. Denisa Korelová Assistant to Sales & Marketing on 2019/12/4
Dear Tahereh, thank you very much for such a brilliant rating of your stay at Hotel Imperial. We highly appreciate it and it will be our pleasure to welcoming you here again soon! Kind regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from Bc. Denisa Korelová Assistant to Sales & Marketing on 2019/12/4
Dear guest, we would like to thank you very much for your positive feedback and hope, that you will visit us in the future once more. Yours sincerely,

8/10 Good

richard

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Hotel reviewl
Hotel is spacious, but may feel a little empty. General sevice level could be improved. Breakfast was ok but not really 5* level. Rooms were good with decent views.
Stayed 5 nights in Oct 2019
Response from Bc.Denisa Korelová, Assistant to Sales & Marketing on 2019/11/21
Dear Richard, thank you very much for taking time to write a review. Your comments are an important suggestion for us in order to further improve our services. We hope you were satisfied and we look forward to seeing you again in the future. Yours sincerely,

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Bc. Denisa Korelová, Assistant to S&M Department on 2019/10/27
Dear guest, we would like to thank you for such a great rating!

10/10 Excellent

Helmut

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's like your home away from home - on steroids!
Commendable staff, very proficient, friendly, making a guest feel right at home. Arriving after midnight, having the valet take care of our car, and getting a freshly prepared complimentary meal at the bar was just one of many highlights. We'll definitely be back soon! PS: Shoutout to Robert!
Stayed 2 nights in Oct 2019
Response from Bc. Denisa Korelová Assistant to Sales & Marketing on 2019/12/4
Dear Helmut, thank you so much for taking your time to write a positive review about your stay at Imperial hotel. It will be our pleasure to welcoming you here again! King regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Bc. Denisa Korelová on 2019/10/10
Dear guest, Thank You for a great rating!

10/10 Excellent

Jean-Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place
Amazing! Short but well desserved. Not even a shadow of a negative comment
Stayed 2 nights in Sep 2019
Response from Bc. Denisa Korelová on 2019/10/3
Dear Jean-Marie, we would like to thank you for a great rating! It will be our pleasure to welcome you again in Hotel Imperial! Kind regards,

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful grounds and impeccable service made our stay terrific.
Stayed 1 night in Sep 2019
Response from Bc. Denisa Korelová Assistant to Sales & Marketing on 2019/10/2
Dear guest, thank you for your time to write a rewiev. We are really glad, that you liked your stay and we are looking forward to see you next time. Kind regards,

6/10 Okay

Rani

Liked: Cleanliness
No air condition
It was a hot night And the room has no air condition Kept the word down open bugs got in
Stayed 1 night in Jun 2019
Response from Bc.Denisa Korelová, Assistant to Sales & Marketing on 2019/9/19
Dear Mr. Rani, thank you very much for taking time to write a review. We are very sorry for inconvenience. We do our best to be able to install an aircondition to the rooms, but it will take some time as it is a very demanding process. Thank you for your understanding.

6/10 Okay

Robert

Liked: Cleanliness, property conditions & facilities
Amazing view, historic hotel. Breakfast very average. Bed small for a single. All comfortable and nice, but somehow expected more.
Stayed 1 night in Jun 2019
Response from Bc.Denisa Korelová, Assistant to Sales & Marketing on 2019/9/19
Dear Mr. Robert, thank you very much for your feedback.It will be our pleasure to welcoming you here and we will do our best to make your stay unforgettable. Kind regards,

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An excellent stay in Karlovy Vary.
Beautiful hotel that has been updated nicely. Very large corridors, but the rooms are a bit small, but comfortable. Was there for a 10 day wellness stay, and found the staff very friendly and helpful the entire time. A very serene location at the top of a hill, with spectacular views of the valley and town. Spa and wellness services very well organized and satisfactory, with extensive facilities for these services. The hotel is wonderful, but lists itself as a 5 star hotel. Realistically, I would consider it to be a solid 4 Star. Would suggest adjusting expectations accordingly prior to arrival.
Stayed 10 nights in Jun 2019
Response from Bc.Denisa Korelová, Assistant to Sales & Marketing on 2019/9/19
Dear Michael, thank you very much for taking time to write a review.. Despite your comments we hope that you were overall satisfied and your stay with us was not the last one. Kind regards,

10/10 Excellent

Verified traveler

Stayed 1 night in Jun 2019

6/10 Okay

Verified traveler

Stayed 12 nights in Apr 2019
Response from Lucie Pospíchalová, Sales & Marketing Manager on 2019/6/7
Dear guest, thank you for taking time to evaluate your stay at Imperial hotel, we highly appreciate it. Kind regards

10/10 Excellent

RADEK, Praha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely amazing experience
It wasn't the first time I stayed in Imperial, but it was the first time I had a chance to stay in one of the suits. Absolutely perfect in all details, very relaxing, no noise around, amazing view to surrounding nature. A bit of paradise.
Stayed 2 nights in Apr 2019
Response from Lucie Pospíchalová, Sales & Marketing Manager on 2019/6/13
Dear Radek, Thank you so much for your heartwarming review of your stay in Imperial hotel! It will be our pleasure to welcoming you again soon! Kind regards from Karlovy Vary

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay with Hotel Imperial
I enjoyed my visit and stay with Hotel Imperial. The tram is free with your stay and it will take you right into the main Beautiful city of Karlovy Vary. Also Imperial has very nice spa service and pool. Great service and staff. Friendly and helpful. Breakfast was delicious.
Stayed 1 night in Jan 2019
Response from Gabriela Jacobsz on 2019/2/12
Dear Renee, Thank you very much for your kind review! We are excited to hear that you enjoyed your stay with us and we hope to welcome you back soon! Best regards,

8/10 Good

Eyad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Nice 4 days in Karlovy Vary, very special hotel Imperial. I wish they had mineral water pool.
Stayed 4 nights in Aug 2018
Response from Renata on 2018/8/24
Dear guest, we are delighted to hear that you visited our hotel and had an enjoyable stay. It is our greatest pleasure to hear from our satisfied clients. We sincerely hope that you really come back, and we are looking forward to welcoming you again! Best wishes,

10/10 Excellent

Vitali, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a great time there!! very good hotel!!
everything was excellent!! Service was exceptional. Room is spacious & clean. Superb location!!!! Food was well prepared and presented!!!! Thank you so much!!
Stayed 12 nights in Mar 2018
Response from Gabriela Jacobsz on 2018/3/27
Dear Vitali, Thank you so much for your kind words. We are excited to hear that you enjoyed your stay with us and your praise means a lot. We hope to welcome you again in the future! Best wishes, Gabriela Jacobsz, Sales & Marketing Manager, Hotel Imperial Karlovy Vary

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Spa hotel
Beautiful hotel.In a lovely spot. Real value for money.
Stayed 3 nights in Mar 2018
Response from Gabriela Jacobsz on 2018/3/22
Dear Sharon, Thank you very much for staying at our hotel Imperial and thank you for your kind words! We are very pleased to hear that you enjoyed your time with us. We hope to welcome you again soon! Best wishes, Gabriela Jacobsz, Sales & Marketing Manager, Hotel Imperial Karlovy Vary

8/10 Good

carlo, mich usa

Liked: Cleanliness, staff & service, property conditions & facilities
Swimming pool excelent
Hotel is good but bed not good because its tow twin together
Stayed 2 nights in Feb 2018
Response from Gabriela Jacobsz on 2018/3/7
Dear Carlo, Thank you for your review. We are delighted that you chose Hotel Imperial for your time in Karlovy Vary. Thank you for your note about beds- we have passed it on a responsible manager. You help us improve our services. We hope you will visit us again. Best wishes, Gabriela Jacobsz, Sales & Marketing Manager, Hotel Imperial Karlovy Vary

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Beautiful old building with terrible staff
Hotel is grand and beautiful. Room was one of the nicest we've ever stayed at with huge bathroom and beautiful view. Breakfast buffet was good, but had to wait a long time after sitting down to get coffee/tea. Great range of spa procedures but you need to book a few weeks in advance if you need a certain time slot, I couldn't get what I wanted. Also don't see why we should pay to use the gym and hotel owned funicular given the accommodation price we've paid. Pool, sauna and Jacuzzi are nice but not available all day which is a bit inconvenient. Service is their biggest let down. It would be nice if staff focused as much on their customers as they did on their mobile phones. The only person who truly deserved to work there was the gentleman at reception (Roman?) who was exceptionally polite, helpful and remembered guests details and issues. Housekeeping did a good job, turned down the beds while we were at dinner. Everyone else was extremely rude and inattentive, it was disgraceful! Please know that we have been working in hotels and hospitality for nearly 30 years and we were shocked by their behaviors towards us.
Stayed 1 night in Sep 2017
Response from s&mmanager on 2017/10/26
Dear guest, Thank you for choosing Hotel Imperial and thank you for your feedback. We are very sorry to hear your negative review, since we always aim for our guest’s satisfaction. Please, allow me to address your complaints. Our Sportscentrum is offering a much wider variety of sports activities and equipment, including group classes than an average fitness room in a hotel. That is why its use is paid, and we offer our hotel guests a discounted entrance fee. The funicular you mention is owned and run by the city public transport and not the hotel. We have informed the hotel’s managers about your feedback regarding the behaviour of some of our staff. It would have however been much more efficient and easier to resolve your issue if you complained to us directly while still staying at the hotel. We are sorry you decided to not communicate your dissatisfaction while still here. You mention you have been working in hospitality industry for 30 years, and you thus must know that all hotels encourage their guests to do so and that it is the only way to sort out what is bothering you and fully enjoy your holiday. We are always working to make our hotel and its services better, and we hope that you will give us a second chance to make your holiday great and visit us again. Gabriela Jacobsz, Sales & Marketing Manager, Hotel Imperial Karlovy Vary

10/10 Excellent

Debra A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely room and great staff
Great staff, great breakfast with large selection and room was large and comfortable. Pool are was nice and the garden is lovely and quick walk dow to the town or take bus 13 from train or bus station to the hotel and also there is a tram to the historic spa part of town.
Response from Renata on 2017/10/26
Dear Debra, Thank you very much for staying at hotel Imperial. We are very happy to hear your enjoyed your stay since the comfort of our guests is our ultimate target. Thank you for finding the time to leave a positive review. We hope that you will visit us and again and spend more time in our hotel. Looking forward to your return, Gabriela Jacobsz, Sales & Marketing Manager, Hotel Imperial Karlovy Vary