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Reviews of Unico Hotel Riviera Maya - Adults Only - All Inclusive

5 out of 5
Unico Hotel Riviera Maya - Adults Only - All Inclusive
Manzana 22 Carretera Chetumal-Pto Juare, Km 260, Kantenah, QROO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 450 out of 656 reviews" "
Rating 8 - Good. 116 out of 656 reviews" "
Rating 6 - Okay. 55 out of 656 reviews" "
Rating 4 - Poor. 17 out of 656 reviews" "
Rating 2 - Terrible. 18 out of 656 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Eric Ryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was not really impressed overall. Food was average at best which was disappointing based on the reviews. The service was good, but not great. I honestly can't come up with a single reason why we would want to come back.
Stayed 5 nights in May 2024
Response from UNICO 20°N 87°W Hotel Riviera Maya on 2024/5/21
Dear Eric, Thank you for sharing with us the feedback of your stay. We will use your valuable comments to improve our services and deliver better experiences to our guests. Hope we can see you back very soon in the future. Best regards.

6/10 Okay

Lily

Traveled with family
Liked: Cleanliness, staff & service
N/A
Stayed 4 nights in May 2024
Response from UNICO 20°N 87°W Hotel Riviera Maya on 2024/5/21
Dear Lily, Thank you for sharing your feedback with us. We regret that your experience was not great, however, we hope we can have the chance to welcome you again in the near future so we can improve your recent experience. Thank you for your visit. Best regards.

10/10 Excellent

Gabriel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time at this resort. Food and service were excellent, but they did not provide the same level of service we had received the first time. Non vacation club members (like us) were left feeling like the value of our dollar was less. The sales pitch upon arrival watered down our arrival experience.
Stayed 4 nights in Apr 2024
Response from UNICO 20°N 87°W Hotel Riviera Maya on 2024/5/3
Dear Gabriel. Thank you so much for taking the time to share with us your comments and feedback of your stay. We are pleased to hear you had a great stay and enjoyed our food and service. We also appreciate your valuable comments as all guests, no matter how they reserve with us are very important, therefore your feedback will help us to improve our service and deliver better experiences to our guests every time they decide to visit us. Thank you for your stay, hope we can see you back very soon and improve your experience. Warm regards.

10/10 Excellent

CARLOS R, CONROE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from UNICO 20°N 87°W Hotel Riviera Maya on 2024/5/15
Dear Carlos. Thank you for sharing with us the feedback of your stay. We are happy to know that you loved the relaxing atmosphere and also our food offer. Thank you for your visit! Looking forward to welcoming you again in the future. Best regards.

10/10 Excellent

Sharon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will be coming back! Loved it! Staff is amazing! The rooms are great! 10/10 recommend!
Stayed 4 nights in Apr 2024
Response from UNICO 20°N 87°W Hotel Riviera Maya on 2024/4/6
Dear Sharon. Thank you so much for taking the time to post your feedback about your recent experience at our hotel. We are glad to know you had a great time and enjoyed so many things from your stay. We will make sure all our team receives your comments. Thank you for your stay, we look forward to welcoming you again. Best regards.

10/10 Excellent

Stalin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent! Accommodates to all your needs & more. Food was great for an all inclusive resort. Definitely will visit again.
Stayed 3 nights in Mar 2024
Response from UNICO 20°N 87°W Hotel Riviera Maya on 2024/4/2
Dear Stalin. Thank you so much for taking the time to post your feedback about your recent experience at our hotel. We are glad to know you had a great time and enjoyed so many things from your stay. We will make sure all our team receives your comments. Thank you for your stay, we look forward to welcoming you again. Best regards.

6/10 Okay

Mike

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff was not helpful and there was never enough of them. Bar drinks were trash and the food is average
Stayed 3 nights in Feb 2024
Response from UNICO 20°N 87°W Hotel Riviera Maya on 2024/3/26
Dear Mike. Thank you for sharing with us the feedback of your stay. We regret to hear that your experience did not meet your expectations however, your comments will be used to improve our service and make any necessary adjustment to deliver better experiences. Thank you so much for your visit, hope we can have the chance to welcome you again in the future and improve your experience. Best regards.

10/10 Excellent

Pelly

Stayed 3 nights in Mar 2024
Response from UNICO 20°N 87°W Hotel Riviera Maya on 2024/4/8
Dear Pelly. Thank you for sharing with us the feedback of your stay. We are happy to know that you enjoyed your overall experience at our hotel. Thank you for your visit! Looking forward to welcoming you again in the future. Best regards.

6/10 Okay

Ryan

Stayed 4 nights in Feb 2024
Response from UNICO 20°N 87°W Hotel Riviera Maya on 2024/4/6
Dear Ryan. Thank you for sharing with us the feedback of your stay. We are glad to know that your experience has been overall good. We also appreciate your feedback and will try to make any necessary adjustments to better serve our future guests. Thank you so much for your visit, hope we can have the chance to welcome you again in the future and improve your experience. Best regards.

10/10 Excellent

Iralesha

Stayed 6 nights in Dec 2023
Response from UNICO 20°N 87°W Hotel Riviera Maya on 2024/2/26
Dear Iralesha. Thank you for sharing with us the feedback of your stay. We are happy to know that you enjoyed all your experience and had a great time while with us. Thank you for your visit! Looking forward to welcoming you again in the future. Best regards.

8/10 Good

Poul

Stayed 10 nights in Feb 2024
Response from UNICO 20°N 87°W Hotel Riviera Maya on 2024/2/20
Dear Poul. Thank you so much for taking the time to post your feedback about your recent experience at our hotel. We are glad to know you enjoyed your overall experience. Thank you for your visit and feedback, hope we can see you back again in the future so we can deliver a better experience. Best regards.

8/10 Good

Joseph

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from UNICO 20°N 87°W Hotel Riviera Maya on 2024/3/20
Dear Joseph. Thank you for sharing with us the feedback of your stay. We are happy to know that you enjoyed your overall experience at our hotel. Thank you for your visit! Looking forward to welcoming you again in the future. Best regards.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Response from UNICO 20°N 87°W Hotel Riviera Maya on 2024/2/20
Dear Robert. Thank you for sharing with us the feedback of your stay. We are happy to know that you enjoyed all your experience and had a great time while with us. Thank you for your visit! Looking forward to welcoming you again in the future. Best regards.

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from UNICO 20°N 87°W Hotel Riviera Maya on 2024/2/17
Dear Ms. Anita. Thank you for letting us know you had a great stay. We are happy to know that you enjoyed all your experience and had a great time while with us. Thank you for your visit! Looking forward to welcoming you again in the future. Best regards.

8/10 Good

Julie

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I like the restaurants and the quality of the food offered. What I was disappointed about was the down grade of the whole experience from my last visit in 2018 (ex: clothes steamers were replaced with irons but no ironing board, white robes were replaced with ugly gray cotton robes, the quality of room snacks went from great to poor…pistachio nuts in a jar were replaced with mixed peanuts/nuts, pringles in a can was replaced with stale Mexican chips in a bag, the coffee shop didn’t offer chocolate croissants, the macaroons were hard and stale, and we weren’t given a choice on room aroma therapy like they offered in 2018.
Stayed 7 nights in Jan 2024
Response from UNICO 20°N 87°W Hotel Riviera Maya on 2024/2/8
Dear Julie. Thank you for sharing with us the feedback of your stay. We regret to hear that this time your experience did not meet your expectations however, your comments will be used to keep improving our service and make any necessary adjustment to keep delivering the experiences our guests expect. Thank you so much for your visit, hope we can have the chance to welcome you again in the future and improve your experience. Best regards.

10/10 Excellent

Seth

Stayed 6 nights in Jan 2024
Response from UNICO 20°N 87°W Hotel Riviera Maya on 2024/3/20
Dear Seth. Thank you for sharing with us the feedback of your stay. We are happy to know that you enjoyed all your experience and had a great time while with us. Thank you for your visit! Looking forward to welcoming you again in the future. Best regards.

4/10 Poor

Sasan

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
The food was terrible and the attempt to sell you on their timeshare lowered the feel from luxury to common. Not with the price it costs to be there
Stayed 7 nights in Dec 2023
Response from UNICO 20°N 87°W Hotel Riviera Maya on 2024/1/24
Dear Sasan. Thank you so much for taking the time to post your feedback about your recent experience at our hotel. We are sorry to hear that the food did not meet your expectations, so we have shared your comments with our chef, as well as with the sales team for review and necessary corrections. Thank you for your visit, hoper we can have the chance to welcome you in the future and improve your experience. Best regards.

8/10 Good

Rupa

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from UNICO 20°N 87°W Hotel Riviera Maya on 2024/1/19
Dear Rupa. Thank you for sharing with us the feedback of your stay. We are happy to know that you enjoyed all your experience and had a great time while with us. Thank you for your visit! Looking forward to welcoming you again in the future. Best regards.

10/10 Excellent

Taylor

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best all inclusive food I have had. The drinks were 10/10 and the rooms were comfortable but beautiful.
Stayed 5 nights in Jan 2024
Response from UNICO 20°N 87°W Hotel Riviera Maya on 2024/1/13
Dear Taylor. Thank you so much for taking the time to post your feedback about your recent experience at our hotel. We are glad to know you had a great time and enjoyed so many things from your stay. We will make sure all our team receives your comments. Thank you for your stay, we look forward to welcoming you again. Best regards.

8/10 Good

Jeffrey

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Dec 2023
Response from UNICO 20°N 87°W Hotel Riviera Maya on 2024/1/13
Dear Jeffrey. Thank you for sharing with us the feedback of your stay. We are happy to know that you loved the relaxing atmosphere and also our food offer. Thank you for your visit! Looking forward to welcoming you again in the future. Best regards.

10/10 Excellent

juan andres

Stayed 1 night in Jan 2024
Response from UNICO 20°N 87°W Hotel Riviera Maya on 2024/1/9
Hola Juan Andres. Gracias por tu retroalimentación, nos complace saber que tuviste una grata experiencia durante tus visita a nuestro hotel. Esperamos poder verte muy pronto de vuelta. Saludos.

10/10 Excellent

Gerardo

Stayed 7 nights in Dec 2023
Response from UNICO 20°N 87°W Hotel Riviera Maya on 2024/1/27
Estimado Gerardo. Gracias por tu retroalimentación, nos complace saber que tuviste una gran experiencia durante tus vacaciones con nosotros. Esperamos poder verte muy pronto de vuelta. Saludos.

6/10 Okay

kwesi

Traveled with partner
Disliked: Staff & service
Very slow service. Limited accessibilty to restaurants Seems understaffed
Stayed 8 nights in Dec 2023
Response from UNICO 20°N 87°W Hotel Riviera Maya on 2024/1/9
Dear Kwesi. Thank you for sharing with us the feedback of your stay. We will use your valuable comments to improve our services and deliver better experiences to our guests. Hope we can see you back very soon in the future. Best regards.

6/10 Okay

Ricardo

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Bonito pero promedio
Hotel bonito pero le falta calidad en sus alimentos y bebidas.
Stayed 3 nights in Dec 2023
Response from UNICO 20°N 87°W Hotel Riviera Maya on 2024/1/9
Estimado Ricardo. Gracias por tu retroalimentación, con gusto pasaremos tus comentarios con nuestro chef, para realizar la revisión y mejoras necesarias. Esperamos poder verte muy pronto de vuelta. Saludos.

10/10 Excellent

Jonathan

Stayed 3 nights in Dec 2023
Response from UNICO 20°N 87°W Hotel Riviera Maya on 2024/1/2
Dear Jonathan,Thank you for sharing with us the feedback of your stay. We are happy to know that you loved the relaxing atmosphere and also our food offer. Thank you for your visit! Looking forward to welcoming you again in the future. Best regards.

6/10 Okay

Deanna Lynne

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Stayed 4 nights in Dec 2023
Response from UNICO 20°N 87°W Hotel Riviera Maya on 2024/1/2
Dear Deanna, Thank you for sharing your feedback with us. We regret that your experience was not great, however, we hope we can have the chance to welcome you again in the near future so we can improve your recent experience. Thank you for your visit. Best regards.

10/10 Excellent

Herrera, Hallandale

Stayed 5 nights in Dec 2023
Response from UNICO 20°N 87°W Hotel Riviera Maya on 2023/12/28
Hola Herrera. Gracias por tu retroalimentación, nos complace saber que tuviste una grata experiencia durante tus visita a nuestro hotel. Esperamos poder verte muy pronto de vuelta. Saludos.

10/10 Excellent

Hannah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is AMAZING!!! I’ve been to probably 8-10 all inclusives and this is by far my favorite. Perfect size, not huge but beautiful rooms grounds and beach. The staff is amazing and this is definitely a 5 star property and service with all the ways they go above and beyond. Get the app as soon as you get there and make dinner reservations early! the most amazing food and drinks! Loved our stay and already want to come back!
Stayed 4 nights in Dec 2023
Response from UNICO 20°N 87°W Hotel Riviera Maya on 2023/12/26
Dear Hannah. Thank you so much for taking the time to post your feedback about your recent experience at our hotel. We are glad to know you had a great time and enjoyed so many things from your stay. We will make sure all our team receives your comments. Thank you for your stay, we look forward to welcoming you again. Best regards.

8/10 Good

ARELI

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
La comida y atención del personal puede mejorar. El mejor restaurante fue 2087. La atencion del personal no fue la mejor, hemos tenido mejor atención en otros hoteles. El proceso de check in fue tardado
Stayed 3 nights in Dec 2023
Response from UNICO 20°N 87°W Hotel Riviera Maya on 2023/12/26
Estimada Areli. Muchas gracias por tomar el tiempo de compartir con nosotros tus comentarios referente a tu visita a nuestro hotel. Nos alegra saber que la pasaste de maravilla y que disfrutaste de nuestras amenidades y muchas cosas durante tu estancia. Lamentamos que hubieran algunas cosas que no hicieran tu estancia perfecta, sin embargo las revisaremos y haremos las correcciones necesarias. Gracias por tu estancia, esperamos poder verte muy pronto de nuevo. Saludos.

10/10 Excellent

Magdalena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from UNICO 20°N 87°W Hotel Riviera Maya on 2023/12/26
Estimada Magdalena. Gracias por tu retroalimentación, nos complace saber que tuviste una gran experiencia durante tus vacaciones con nosotros. Esperamos poder verte muy pronto de vuelta. Saludos.

10/10 Excellent

Margaret

Stayed 4 nights in Dec 2023
Response from UNICO 20°N 87°W Hotel Riviera Maya on 2023/12/26
Dear Margaret. Thank you so much for taking the time to post your feedback about your recent experience at our hotel. We are glad to know you had a great time and enjoyed so many things from your stay. We will make sure all our team receives your comments. Thank you for your stay, we look forward to welcoming you again. Best regards.

8/10 Good

Tyler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from UNICO 20°N 87°W Hotel Riviera Maya on 2023/12/26
Dear Tyler. Thank you for sharing with us the feedback of your stay. We are happy to know that you enjoyed all your experience and had a great time while with us. Thank you for your visit! Looking forward to welcoming you again in the future. Best regards.

4/10 Poor

Joel

Stayed 7 nights in Dec 2023
Response from UNICO 20°N 87°W Hotel Riviera Maya on 2024/1/13
Dear Joel. Thank you for sharing with us the feedback of your stay. We are sorry that your stay was not according to your expectations, however we hope we can have the chance to welcome you again in the future and improve your experience. Thank you for your visit. Best regards.

10/10 Excellent

GIGI

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from UNICO 20°N 87°W Hotel Riviera Maya on 2023/12/19
Hello GIGI. Thank you so much for taking the time to post your feedback about your recent experience at our hotel. We are glad to know you had a great time and enjoyed so many things from your stay. We will make sure all our team receives your comments. Thank you for your stay, we look forward to welcoming you again. Best regards.

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from UNICO 20°N 87°W Hotel Riviera Maya on 2023/12/8
Dear Pamela. Thank you for sharing with us the feedback of your stay. We are happy to know that you enjoyed all your experience and had a great time while with us. Thank you for your visit! Looking forward to welcoming you again in the future. Best regards.

6/10 Okay

Payam

Stayed 3 nights in Nov 2023
Response from UNICO 20°N 87°W Hotel Riviera Maya on 2023/12/26
Dear Payam. Thank you for sharing with us the feedback of your stay. We are glad to know you had an overall good experience with us, however, we hope to have the chance to welcome you again very soon and improve your stay. Best regards.

10/10 Excellent

Jeremy

Stayed 4 nights in Nov 2023
Response from UNICO 20°N 87°W Hotel Riviera Maya on 2023/12/19
Dear Jeremy. Thank you for sharing with us the feedback of your stay. We are happy to know that you enjoyed all your experience and had a great time while with us. Thank you for your visit! Looking forward to welcoming you again in the future. Best regards.

10/10 Excellent

Marieme

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a one of a kind experience. If you are looking for relaxation and good food with a nice staff, stay at UNICO 2087. There was plenty to do on site or off site with the excursions menu. Oh, and you get assigned a host who will help you with getting dinner reservations, booking spa treatments, luggage pickup, etc. Alberto was our host and he was so attentive and made sure we could truly relax on vacation. Haven’t even taken off yet and I’m already planning my next trip back to UNICO in 2024.
Stayed 4 nights in Nov 2023
Response from UNICO 20°N 87°W Hotel Riviera Maya on 2023/11/28
Dear Marieme, Dear XXXX. Thank you so much for taking the time to post your feedback about your recent experience at our hotel. We are glad to know you had a great time and enjoyed so many things from your stay. We will make sure all our team receives your comments. Thank you for your stay, we look forward to welcoming you again. Best regards.

10/10 Excellent

sandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 3 nights in Nov 2023
Response from UNICO 20°87° Riviera Maya on 2023/11/20
Dear Sandra, Thank you for sharin your feedback with us. We are glad to hear you had a great time. Thank you for your visit, hope we can see you very soon again. Best regards.

10/10 Excellent

Caitlyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ll definitely come back to Unico! Great food, pool area, and rooms.
Stayed 5 nights in Nov 2023
Response from UNICO 20°87° Riviera Maya on 2023/11/20
Dear Caitlyn, Thank you so much for sharing your great comments with us. We are pleased to hear you enjoyed your vacations with us. Thank you for your visit, we look forward to seeing you again. Best regards.

10/10 Excellent

Vasile

Traveled with partner, Traveled with family
Liked: Amenities
Good overall 8 out of 10
Stayed 4 nights in Nov 2023
Response from UNICO 20°N 87°W Hotel Riviera Maya on 2023/11/17
Hello Vasile. Thank you for sharing with us the feedback of your stay. We are happy to know that you enjoyed all your experience and had a great time while with us. Thank you for your visit! Looking forward to welcoming you again in the future. Best regards.

8/10 Good

Alex

Stayed 8 nights in Oct 2023
Response from UNICO 20°N 87°W Hotel Riviera Maya on 2023/10/30
Hello Alex. Thank you for sharing your feedback with us, we are glad to know you had an overall good stay and we hope that can have a new opportunity to welcome you in the future to improve your experience. Best regards

4/10 Poor

Javon

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This hotel was okay the food at the restaurants was really good the buffet was ehhhh there is not beach really the pool was good. As far as night time entertainment there lacking and some of my wife’s clothes were stolen from the room.
Stayed 5 nights in Oct 2023
Response from UNICO 20°N 87°W Hotel Riviera Maya on 2023/10/25
Hello Javon, Thank you for sharing your comments with us. We are sorry to know that your experience did not meet all your expectations. In regards to your wife's clothes, we are aware that the customer care team is already in touch with her, coordinating the shipment, as they were in fact forgotten inside the room after your departure. Thank you so much for your feedback, we hope we can have the chance to welcome you in the future and change your perception of our hotel.

10/10 Excellent

Miriam, Aubrey

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were very professional and nice! Food options are good. They had a good selection of activities to do at the resort daily. Going out of the resort was a bit pricey though with the taxis. The whole process from check-in to check-out was well streamlined and didn't even feel like tasks. They literally did everything for you. Definitely recommend for a getaway.
Stayed 3 nights in Oct 2023
Response from UNICO 20°N 87°W Hotel Riviera Maya on 2023/10/25
Dear Miriam. Thank you so much for sharing your great comments about your recent visit to our hotel. We are pleased to hear you had a great time and enjoyed your whole experience. Thank you for your visit, hope we can see you back very soon again. Best regards.

10/10 Excellent

Ebron

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great at this hotel. Def 5 star service. Will return again
Response from UNICO 20°N 87°W Hotel Riviera Maya on 2023/10/19
Dear Ebron. Thank you very much for your comments and feedback about your recent visit to our hotel. We are pleased to know everything was perfect during your stay! We look forward to welcome you again. Best regards.

8/10 Good

salvatore

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from UNICO 20°N 87°W Hotel Riviera Maya on 2023/10/3
Dear Salvatore. Thank you for posting your feedback about your recent visit to our hotel. We are glad to hear you enjoyed your overall stay with us. Thank you for your visit, hope to see you back again. Best regards.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Sep 2023
Response from UNICO 20°N 87°W Hotel Riviera Maya on 2023/10/19
Dear Amy. Thank you so much for sharing your feedback with us and letting us know about the great time you spent at our hotel. We hope we can see you back very soon again. Best regards.

6/10 Okay

Alan

Traveled with partner
Liked: Property conditions & facilities
The check-in process was awfully long after 6 hours of travel to the Unico Resort. 4 different people came to us and spoke about the timeshare. It took more than an hour and half to get to our room when we arrived at 3:45pm. They only have 4 restaurants: Mexican, Asian, Italian and Grill/ Steak house. The Italian and Asian Restaurants are pretentious. The food was below average and extremely salty. The services were hit and miss. This was our first time and will not return again.
Stayed 5 nights in Sep 2023
Response from UNICO 20°N 87°W Hotel Riviera Maya on 2023/9/24
Dear Alan, Thank you for sharing your feedback with us. We are regret to know that not all your experience met your expectations, however we hope to have a new chance to welcome you again in the future so we can improve your stay. Thank you for your visit.

10/10 Excellent

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort itself was beautiful and the staff & service was top notch; especially my host Eduardo who helped make the week very special.
Stayed 5 nights in Sep 2023
Response from UNICO 20°N 87°W Hotel Riviera Maya on 2023/9/24
Dear Joseph, Thank you for your posting your feedback. We are pleased to hear you had a great time during your stay with us. Thank you so much for your visit, hope we can see you back very soon again. Best regards,

10/10 Excellent

Chester

Liked: Cleanliness, staff & service, property conditions & facilities
Great place with very very good food!
Stayed 6 nights in Aug 2023
Response from UNICO 20°N 87°W Hotel Riviera Maya on 2023/9/24
Dear Chester, Thank you for your posting your feedback. We are pleased to hear you had a great time during your stay with us. Thank you so much for your visit, hope we can see you back very soon again. Best regards,