Cleanliness’s was great service was great . Staff was amazing . Dissatisfied with the beach full of sea weed and stale steel treats in the room
Juan Manuel
於 2025 年 6 月住了 5 晚
10/10
The concierge Eduardo was incredible! House keeping was amazing and so kind and tentative. Fantastic resort- will be back!
Eric
於 2025 年 7 月住了 6 晚
8/10
Overall it was a very solid experience. Food was good and service was great. Cocktails were the thing they did best, everywhere we went they were delicious. Food options did feel a bit limited after a few days. The resort had a horrible smell as you got close to the beach because of seaweed. More so than other places in area so would encourage they increase clean up efforts. While not totally their fault made using the pool only option and smell carried over to the pool area too. Not hotels fault but cab situation was a bit of mess and pricing was all over the place (generally incredibly expensive / inflated) making it economically impractical to leave resort (e.g., round trip to Tulum 30 mins away was $200 or playa del Carmen was $160). Rooms were good, but felt a bit “dirtier” than you would expect for a place of this quality. I probably wouldn’t go back, but could understand if others enjoyed it more than I did.
Arnaldo
於 2025 年 7 月住了 4 晚
10/10
Great stay
Dalmar
於 2025 年 7 月住了 4 晚
10/10
The property is great, the rooms are good size.
The property is located in the middle of a big road between playa del carmen and Tulum and there’s nothing around. You need to take a taxi if you want to go downtown Tulum, or playa del Carmen and the taxi prices are ridiculously expensive. You can’t take uber in here.
I would recommend this place if you have a car or if you plan to stay in the hotel the whole time.
BRENDA
於 2023 年 10 月住了 4 晚
10/10
Excelente atención, comida deliciosa y excelentes restaurantes
Maribel de
於 2025 年 6 月住了 3 晚
4/10
Hotel "orientation" hits you at check-in and is a thinly disguised hour+ long ploy to get you to join their paid hotel club. Intermittent harassment throughout our stay.
Service providers are warm and kind people, but the service is very slow. Very, very, very slow. Took over an hour to get a pool towel after request. Some food/ drink orders never showed up at all.
Beach is... disgusting. Four-foot-tall drifts of kelp, mulch, garbage, and other waste are not present on the nearby public beach, but in foul-smelling abundance here. Bonus: you can buy weed there... if that appeals to you!
The food is good, but almost everyone in our group experienced some gastro-duress. I got full-blown gastroenteritis, and although broth and saltines were available in the restaurants, I could not get room service to deliver either of these items to me. I kinda wish I had bought some weed for the nausea.
I can't comment on much else, as I was in bed for 3 of the 5 days there, but the time-share approach to orientation after paying $435 a night was enough to put me off from visiting again.
Kim
於 2025 年 6 月住了 5 晚
10/10
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Amruta Sandeep
於 2025 年 4 月住了 3 晚
8/10
We truly enjoyed the stay. The property had simple lines beautifully decorated and very relaxing. Our favorite part was no children.
The beach was not the best but was due to the time of the year with the sea algae.
Beds are very comfortable and you get a choice of what type and how many pillows you want. Also, you get to choose the aroma therapy for the room.
They only have 4 restaurants, our favorite was the Italian but Al of the restaurants have amazing food.
Julia
於 2025 年 6 月住了 4 晚
10/10
This was my 2nd time visiting this resort and it never disappoints. I was given a personal concierge who made dinner reservations for the entirety of my stay, she sent daily schedules for activities and messaged me every morning and throughout the day to ensure my satisfaction.
Chantel
於 2025 年 6 月住了 3 晚
10/10
We loved everything about the property! Especially our host, Janet, who arranged all of our incredible excursions for us, and even had a nice bath waiting when we got home. We felt like every meal was delicious. There were no shortage of options and we really felt like we were living in luxury. Also recommend the excursion with zip lining ATB rides in cave swimming. Also, the Mixology class was awesome! We can’t wait to go back.
Steven
於 2025 年 6 月住了 5 晚
8/10
Everything on the property was amazing. Everything was very well maintained and clean. The only issue was the seaweed but I know that is not the fault of the resort. We would have liked to get in the ocean however. Our poolside waiter, Marcos, was absolutely awesome. Our concierge, Daisy, was also absolutely awesome. The restaurants were great especially the Asian place. I wish it was closer to Cancun proper so we could have gone to the markets or something like that but that was not an option. There were not many tours offered either. We wanted to go see the pyramids but there was no tour for that. The pool was also very warm, bordering on hot. I think if the resort would build some sort of shade over the pool it will make it much more enjoyable. Overall it was a great stay and I would recommend it to my friends.
Christopher
於 2025 年 6 月住了 4 晚
10/10
My husband and I came for a kid free relaxing vacation and the Unico 2087 did not disappoint.
We got a swim out room behind one of the main pools and it was a prime location. Not super private if that’s what you are looking for. But we loved the location. The pool waiter would come by and get us drinks and food. We especially love Daniel and Saul made the best drinks. We would enjoy the main pools in the morning and head to our room pool in the afternoon. We were close enough to the main pool we could still enjoy the music.
One of my favorite parts of the day was the crafts the resort put on daily. We painted sunsets and did some bead work. It was lots of fun and gave us neat souvenirs.
As for the food it was some of the best food we have ever had on vacation. We tried every restaurant but our two favorites were the Mexican restaurant and the Japanese restaurant.
Overall if you are looking for an adults only relaxing vacation we great food this is the resort for you.
Adam
於 2025 年 6 月住了 7 晚
8/10
The staff, especially our concierge Eduardo was amazing. The food and drinks were also. The property was small and underwhelming for nighttime activities. They also did nothing to combat the obscene piles of seaweed that suffocated the beach and the nauseating smell was so overwhelming on parts of the resort that it literally made me vomit.
Brittany
於 2025 年 6 月住了 4 晚
8/10
Anisleidy
於 2025 年 5 月住了 2 晚
10/10
Staff was amazing
Marshall
於 2025 年 6 月住了 3 晚
10/10
YENNY KARLA
於 2025 年 6 月住了 2 晚
10/10
Great service
Suly
於 2025 年 6 月住了 2 晚
10/10
We had a wonderful & relaxing experience, all of the staff was very helpful and nice!
Gabriella Marie
於 2025 年 6 月住了 4 晚
10/10
Laura Alejandra
於 2025 年 6 月住了 3 晚
2/10
Drinks were so watered down. Staff was unwelcoming especially at the restaurants. Beach full of seaweed. It should definitely be a disclosure on the website because I love the beach. Don’t advertise something that we cannot use. We were harassed to sign up for time share/ loyalty program plus all the other promotions starting at the airport. The representatives were so pushy and would not stop calling our phones. Plz be prepared for that. Spa is overly priced and you won’t get the full amount of time. Bar that was supposed to close at 2 closed at midnight. We were kicked out of our swim up pool because it opens/closed at the same time the pool does. Like really? First time getting that so maybe that’s how they all do it , but if that’s the case, it is definitely not worth the extra 200+ dollars. It took housekeeping over three hours to bring us more towels that I had to go out and search for them myself. The air conditioner kept going out. Room service was unavailable and not as advertised . Please please please save your coins. This was by far one of my worst experiences on a resort and made my desire to travel to mexico disinclined. Terrible, terrible, terrible . from the staff to the amenities. From the food to the drinks, just an overall terrible experience please if I could give this place a negative infinity I would.