This is a beautiful, well-maintained hotel, and the staff are professional, helpful, and friendly. However, as a guest in a standard room, I felt like a second class citizen. The room had 2 queen beds which, theoretically, would mean 4 people could stay there, but the room had 1 packet of powdered cream and sugar for coffee and one desk chair, plus two small ottomans which served as tables, but certainly were not good for seating. We were also told that other rooms got real coffee mugs but our room was only supposed to have paper cups. I can’t imagine why Hyatt would want to make guests feel unworthy of the same treatment as everyone else.