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Reviews of InterContinental Kansas City at The Plaza, an IHG Hotel

4 out of 5
InterContinental Kansas City at The Plaza, an IHG Hotel
401 Ward Pkwy, Kansas City, MO

Reviews

8.0

Very Good

Rating 10 - Excellent. 505 out of 1003 reviews" "
Rating 8 - Good. 217 out of 1003 reviews" "
Rating 6 - Okay. 118 out of 1003 reviews" "
Rating 4 - Poor. 92 out of 1003 reviews" "
Rating 2 - Terrible. 71 out of 1003 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel staff was friendly and helpful.
Stayed 4 nights in May 2024

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Jeff Keeley, General Manager on 2024/5/20
Thank you for the wonderful rating from your recent stay. We appreciate you sharing! We look forward to serving you again soon.

6/10 Okay

Joseph

Restaurant service was extremely slow, it would take almost one hour to get your food after ordering. This happened twice so it was not just a bad day.
Stayed 2 nights in May 2024
Response from Jeff Keeley, General Manager on 2024/5/17
Thank you for the feedback and we apologize for the issues in American Slang, our restaurant. We will share this with our culinary team to ensure we improve for future stays. Thank you again and safe travels.

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff were amazing! We arrived early anticipatipating to just park and return later for check in… But our room was ready! Everything was perfect and an awesome location for all shopping and dining! I do think parking should be free as a hotel guest but it was $26 per vehicle - I met my son for Mothers Day weekend so had to $52 extra for us to park.
Stayed 1 night in May 2024
Response from Jeff Keeley, General Manager on 2024/5/13
We appreciate the amazing rating from your recent stay. We are pleased we were able to accommodate your early arrival. Thank you for sharing. We look forward to serving you again in the near future.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel!
Stayed 1 night in May 2024
Response from Jeff Keeley, General Manager on 2024/5/13
We appreciate the amazing rating from your recent stay. Thank you for sharing. We look forward to serving you again in the near future.

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will continue to stay here!
Stayed 1 night in May 2024
Response from Jeff Keeley, General Manager on 2024/5/13
We appreciate the wonderful rating from your recent stay. Thank you for sharing. We look forward to serving you again in the near future.

8/10 Good

Renea

Traveled with family
Liked: Amenities
Well kept
Stayed 3 nights in May 2024
Response from Jeff Keeley, General Manager on 2024/5/13
We appreciate the wonderful rating from your recent stay. Thank you for sharing. We look forward to serving you again in the near future.

2/10 Terrible

Troy

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was hot. AC didn't work. We told them when we checked in , came back 4 hours later and nothing had been done. Pink md around the sink, tp holder on the floor. 350 a night ! Should have stayed at a Holiday Inn for half that price.
Stayed 1 night in May 2024
Response from Reid on 2024/5/11
So sorry about your experience! We hope to earn your trust back next time you're in the area. Give us another opportunity to serve you and make your stay a great one!

10/10 Excellent

William

Traveled with partner
The fountain is very cool, and the bar area is sizable and looks great
Stayed 1 night in May 2024
Response from Reid- on 2024/5/11
We're happy you had a great experience with us. Please come back and stay with us again soon!

10/10 Excellent

Cynthia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property . We had a room with a great view of the plaza. The check in lady was very nice and even upgraded our room . We were celebrating a birthday.
Stayed 1 night in May 2024
Response from Reid- on 2024/5/11
We're happy you had a great experience with us. Please come back and stay with us again soon!

10/10 Excellent

Pedro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool
Stayed 4 nights in Dec 2023
Response from Jeff Keeley, General Manager on 2024/5/3
We appreciate the great rating from your recent stay. We appreciate you sharing. We look forward to serving you again soon. Thank you and safe travels.

10/10 Excellent

Debra

Stayed 1 night in Dec 2023
Response from Reid- on 2024/5/11
We're happy you had a great experience with us. Please come back and stay with us again soon!

10/10 Excellent

Samira

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking located on hotel property. The hotel was near shopping and dining .
Stayed 1 night in Jan 2024
Response from Reid- on 2024/5/11
We're happy you had a great experience with us. Please come back and stay with us again soon!

6/10 Okay

Wojciech, Chicago

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Jeff Keeley, General Manager on 2024/4/23
Thank you for rating from your recent stay. We truly appreciate it. We look forward to your next stay.

10/10 Excellent

Tracy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to plaza shopping.
Stayed 1 night in Apr 2024
Response from Jeff Keeley, General Manager on 2024/4/23
Thank you for great rating from your recent stay. We truly appreciate it. We look forward to your next stay.

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jeff Keeley, General Manager on 2024/4/23
Thank you for great rating from your recent stay. We truly appreciate it. We look forward to your next stay.

10/10 Excellent

Soledad

Stayed 1 night in Apr 2024
Response from Reid- on 2024/5/11
We're happy you had a great experience with us. Please come back and stay with us again soon!

10/10 Excellent

Jeffraisha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a good night & look forward to coming back soon!
Stayed 1 night in Apr 2024
Response from Jeff Keeley, General Manager on 2024/4/10
We truly appreciate the 5 star rating from your recent stay. Thank you for sharing. We look forward to serving you again soon.Safe Travels,

4/10 Poor

angela

Traveled with family and small children, Traveled with family
Disliked: Staff & service, amenities
What i didn't like is that they told me my parking was free and to use my room key to let me in and out the hotel parking garage well i looked at my bank account and they took 64.60 out my account for parking. When i asked the regional manager was there and he said parking was free i will never stay there again!!! That was deception!!
Stayed 2 nights in Mar 2024
Response from Jeff Keeley, General Manager on 2024/4/10
Our parking is 24 for self and 30 for valet. I apologize if you were told differently. We hope to have the opportunity to serve you again

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Jeff Keeley, General Manager on 2024/4/10
We truly appreciate the 5 star rating from your recent stay. Thank you for sharing. We look forward to serving you again soon.Safe Travels,

8/10 Good

Cecilia, Oklahoma City

Stayed 2 nights in Mar 2024
Response from Jeff Keeley, General Manager on 2024/4/23
Thank you for great rating from your recent stay. We truly appreciate it. We look forward to your next stay.

8/10 Good

Laurie, Omaha

Liked: Cleanliness, staff & service, property conditions & facilities
Staff person who checked us out was rude.
Stayed 1 night in Mar 2024
Response from Jeff Keeley, General Manager on 2024/3/24
We appreciate the great review and we apologize for the issue at check-out. We hope to see you back with us again soon.Safe Travels,

8/10 Good

Mishawn

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Jeff Keeley, General Manager on 2024/3/24
We appreciate the great rating and thank you for sharing. We hope to see you back with us again soon.Safe Travels,

8/10 Good

Elizabeth

Stayed 2 nights in Mar 2024
Response from Jeff Keeley, General Manager on 2024/4/10
We truly appreciate the great rating from your recent stay. Thank you for sharing. We look forward to serving you again soon.Safe Travels,

8/10 Good

Lara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jeff Keeley, General Manager on 2024/3/24
We appreciate the great rating and thank you for sharing. We hope to see you back with us again soon.Safe Travels,

10/10 Excellent

Glenn

Stayed 3 nights in Mar 2024
Response from Jeff Keeley, General Manager on 2024/4/10
We truly appreciate the great rating from your recent stay. Thank you for sharing. We look forward to serving you again soon.Safe Travels,

10/10 Excellent

Jed, Kansas City

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the time we checked in everyone was great. Anything we asked for we received and anything we didn’t we received. It was over and beyond welcoming.
Stayed 1 night in Mar 2024
Response from Jeff Keeley- General Manager on 2024/3/11
Thank you for the great comments from your stay. We truly appreciate it. We hope to see you back with us again soon.

10/10 Excellent

Andrea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience with staff. Room is very clean and comfortable.
Stayed 1 night in Mar 2024
Response from Jeff Keeley- General Manager on 2024/3/11
We appreciate the kind words and observations. We look forward to serving you again soon.Safe Travels,

10/10 Excellent

Erika

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing.. I will be booking again 😁
Stayed 1 night in Mar 2024
Response from Jeff Keeley- General Manager on 2024/3/6
Thank you for the great rating we truly appreciate it. We look forward to serving you again soon.Safer Travels,

4/10 Poor

Gaby

Liked: Amenities, property conditions & facilities
The hotel is located in a great neighborhood and the property is beautiful. However they are probably short in staff. Front desk personnel is polite and amicable. Housekeeping is an absolute disaster! We stayed for 3 nights and our room got cleaned only once. Beds were poorly made and they left a huge garbage bag in our room. I even took pictures. I am not asking for chocolates in my pillow every night (which I actually should in a hotel like this) but at least a bed well made and a clean room and bathroom.
Stayed 3 nights in Feb 2024
Response from Jeff Keeley- General Manager on 2024/3/6
We appreciate the feedback form your stay and apologize for falling short of your expectations. We hope to have ethe opportunity to serve you again soon. We are certain we can improve upon this stay.Safe Travels,

6/10 Okay

J

Liked: Staff & service
They need to update the locks on the doors, I have a 2 year old that can open it from the inside and squeeze himself out the door even if the anchor chain is applied. Also a lock in the bathroom is needed. Overall our stay is good
Stayed 3 nights in Feb 2024
Response from Jeff Keeley- General Manager on 2024/2/27
We appreciate the feedback from your stay. Thank you for sharing and we will look into this. We look forward to your next stay with us. Safe travels

10/10 Excellent

Charles

Stayed 1 night in Feb 2024
Response from Jeff Keeley- General Manager on 2024/2/27
We appreciate the great rating from your recent stay. Thank you for sharing. We look forward to your next stay with us. Safe travels

10/10 Excellent

marcel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Jeff Keeley- General Manager on 2024/2/27
We appreciate the great rating from your recent stay. We look forward to serving you again soon.Safe Travels

2/10 Terrible

Ana

Traveled with group
Disliked: Property conditions & facilities
No soap on bathroom - called twice for some soap, did not get any ended up using shower wash. Then went to shower and realized I was out of shower wash during my shower, after I showered, water did not drain. Cherry on top - cold water knob was not working in sink - used warm water….. terrible experience for 200 $ a night
Stayed 1 night in Feb 2024
Response from Jeff Keeley- General Manager on 2024/2/27
We appreciate you taking the time to give us feedback from your recent stay. We apologize for falling short of your, and our, expectations. We look forward to having the opportunity of serving you again soon as we are certain we can improve upon this stay.

10/10 Excellent

Evan

Traveled with partner
Liked: Amenities, property conditions & facilities
Great area love that it’s walking distance from the plaza
Stayed 2 nights in Feb 2024
Response from Jeff Keeley- General Manager on 2024/2/27
We appreciate the great rating and observations from your recent stay. Thank you for sharing. We look forward to your next stay with us. Safe travels

2/10 Terrible

Jess

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Jeff Keeley- General Manager on 2024/2/27
We appreciate you taking the time to give us feedback from your recent stay. We apologize for falling short of your expectations. We look forward to having the opportunity of serving you again soon as we are certain we can improve upon this stay.

8/10 Good

SANG SOO

Traveled with family
Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Jeff Keeley- General Manager on 2024/2/27
We appreciate the great rating from your recent stay. We look forward to serving you again soon.Safe Travels

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Did not receive what I had paid for
Purchased a room with a balcony view of the plaza but was placed into a room on the backside of the hotel without a view. I asked for a reimbursement for the price difference of the two rooms since I paid extra for the room with a view of the plaza but was denied because I had ordered the room through a third party site (hotels.com). The room itself was fine, just would have liked to have gotten what I had paid for.
Stayed 1 night in Feb 2024
Response from Jeff Keeley- General Manager on 2024/3/8
We apologize for the issues with your stay. We hope to have the opportunity to serve you again soon. We are certain we can improve upon this stay.Safe Travels

4/10 Poor

Jonathan

Traveled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Nice place, not worth the price. Lights didn’t work, leaking faucet, water damage, air wasn’t working (luckily it was cold outside). Overall poor quality for the $330 for 1 night. Will not go again.
Stayed 1 night in Feb 2024
Response from Jeff Keeley- General Manager on 2024/2/27
We appreciate you taking the time to give us feedback from your recent stay. We apologize for falling short of your expectations. We look forward to having the opportunity of serving you again soon as we are certain we can improve upon this stay.

6/10 Okay

Jonathan

Liked: Cleanliness, staff & service
Not worth the price
For the price, wasn’t worth the stay. No feee breakfast, room next to the lobby, pay for parking, bathroom didn’t look like the picture.
Stayed 1 night in Feb 2024
Response from Jeff Keeley- General Manager on 2024/3/6
Thank you for the feedback. We look forward to you next stay with us.

10/10 Excellent

Shauntel

Stayed 1 night in Feb 2024
Response from Jeff Keeley- General Manager on 2024/2/27
We appreciate the great rating from your recent stay. We look forward to serving you again soon.Safe Travels

4/10 Poor

Noah

Disliked: Cleanliness, property conditions & facilities, room comfort
Crown molding was falling off the walls/gaps in all the trim. Yellow/orange stains in the tub on the floors. Thought we were going to get a 5 star hotel for the amount of money we paid for parking and staying. Honestly would love to get a refund just don’t know how to do that since we did our reservation online
Stayed 1 night in Feb 2024
Response from Jeff Keeley, General Manager on 2024/4/10
A clean, comfortable and well appointed guest room is a minimal standard and we truly apologize for not meeting your expectations on this stay. We hope to have the opportunity to serve you again as we are certain that we can improve upon this most recent stay. Safe Travels,

10/10 Excellent

Dion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Jeff Keeley- General Manager on 2024/2/27
We appreciate the great rating from your recent stay. We look forward to serving you again soon.Safe Travels

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Jeff Keeley- General Manager on 2024/2/27
We appreciate the great rating from your recent stay. We look forward to serving you again soon.Safe Travels

8/10 Good

Zuriel

Stayed 1 night in Feb 2024
Response from Jeff Keeley, General Manager on 2024/3/24
We appreciate the great rating and thank you for sharing. We hope to see you back with us again soon.Safe Travels,

10/10 Excellent

Noel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice friendly folks at the front desk and restaurant......
Stayed 1 night in Feb 2024
Response from Jeff Keeley- General Manager on 2024/2/27
We appreciate the great rating from your recent stay. We look forward to serving you again soon.Safe Travels

2/10 Terrible

Esther

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst customer service and too many lies
When we arrived we were told we didnt have a room. The front desk guy had an attitude from the moment i walked up. I eventually got a key to a room but when we opened the door it was tiny! The guy had downgraded the room from what we paid for. I called downstsirs and the guy said "you got a room didnt you?" The room was awful. I tried to explain we paid for an upgraded room but the guy got really nasty. I had hom on speakerphone and my husband was atunned at how he was speaking to me. My husband took the telephone and tried to resson with him but the guy said "youre acting like children!" And hung up. The rom was so hot we slept with the balcony door open in 30⁰⁰ temp. I spoke with manager who said wed be moved but nothing! Manager also offered a refund but when Hotels.com reached out he denied it! The room was so bad and i didnt want to run into front desk guy so i left a day early. Was the worst hotel stay weve ever had and absolut worst customer service we've ever experienced. Were told they do not have to honor Hotels.com "requests" i tjought we paid for the room and it was a sure thing. I guess not...
Stayed 3 nights in Dec 2023

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jeff Keeley- General Manager on 2024/2/27
We appreciate the great rating from your recent stay. Thank you for sharing. We look forward to your next stay with us. Safe travels

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoy staying here when I come to Kansas City for a visit. The location on the Plaza is perfect and walkable. A beautiful and welcoming situation. I recommend it.
Stayed 1 night in Jan 2024
Response from Jeff Keeley- General Manager on 2024/2/27
We appreciate the great rating and observations from your recent stay. We look forward to serving you again soon.Safe Travels

10/10 Excellent

Courtney

Stayed 1 night in Jan 2024
Response from Jeff Keeley- General Manager on 2024/2/27
We appreciate the great rating from your recent stay. We look forward to serving you again soon.Safe Travels