Exterior

Reviews of Home2 Suites by Hilton Liberty NE Kansas City

3 out of 5
Home2 Suites by Hilton Liberty NE Kansas City
401 N State Rte 291, Liberty, MO

Reviews

9.2

Wonderful

Rating 10 - Excellent. 311 out of 441 reviews" "
Rating 8 - Good. 88 out of 441 reviews" "
Rating 6 - Okay. 23 out of 441 reviews" "
Rating 4 - Poor. 11 out of 441 reviews" "
Rating 2 - Terrible. 8 out of 441 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Elmo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 2024/5/1
Hello Elmo,Thank you for choosing to stay with us! We're delighted to hear you had a fantastic experience at our hotel. We hope to welcome you back soon for another enjoyable stay!

10/10 Excellent

Anne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice.
Stayed 2 nights in Apr 2024
Response from Manager on 2024/4/26
Hello Anne,We are delighted to hear that you enjoyed your stay with us. If there is anything further we can assist you with, please do not hesitate to contact us. Thank you for choosing our hotel for your accommodation needs.

8/10 Good

JASON

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a good place to stay
Stayed 2 nights in Jan 2024
Response from Manager on 2024/4/23
Hello JASON, We appreciate you taking the time to share your feedback with us. Should you have any further details to share, please do not hesitate to reach out to our management team.

10/10 Excellent

Lorelei

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Apr 2024
Response from Manager on 2024/4/17
Hello Lorelei,We are delighted to hear that you had a positive experience during your stay with us. Our team works hard to provide a comfortable and enjoyable stay for all our guests. Thank you for choosing our hotel, we hope to welcome you back in the future.

10/10 Excellent

Candise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 2024/4/7
Hello Candise,We're thrilled to hear you had a wonderful stay with us! If you have any further feedback to share, please do not hesitate to reach out to us. We look forward to welcoming you back soon for another fantastic experience at our hotel.

10/10 Excellent

Jessica, Cresco

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, big room with super friendly staff
Stayed 1 night in Mar 2024
Response from Manager on 2024/3/31
Hello Jessica,We're delighted by your positive experience and the hospitality provided by our staff. If there's anything we can assist you with in the future, please don't hesitate to reach out.

10/10 Excellent

qiaofang

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the room looks nice
Stayed 1 night in Mar 2024
Response from Manager on 2024/3/31
Hello qiaofang,We appreciate your positive feedback regarding our rooms. Your satisfaction is important to us, and we are glad you found the room to your liking. Should you have any further feedback or if there's anything we can assist you with, please feel free to reach out to our management team.

10/10 Excellent

Cheyanne, Columbus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel
Stayed 1 night in Mar 2024
Response from Manager on 2024/3/20
Hello Cheyanne,We are pleased to hear you found our hotel spotless. Your feedback is appreciated as we continuously strive to provide a comfortable stay for our guests. Thank you for sharing your experience with us.

10/10 Excellent

Melinda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome experience here. Decent breakfast too!
Stayed 1 night in Mar 2024
Response from Manager on 2024/3/19
Hello Melinda,We're pleased to hear you enjoyed your stay and found the breakfast to your liking. Your feedback is greatly appreciated!

8/10 Good

Jeannine

Stayed 1 night in Mar 2024
Response from Manager on 2024/3/29
Hello Jeannine,We are delighted to hear that you had a pleasant stay at our hotel! If you have any further comments or suggestions, please do not hesitate to contact us directly. We look forward to welcoming you back soon!

10/10 Excellent

Brianna

Stayed 2 nights in Mar 2024
Response from Manager on 2024/3/24
Hello Brianna,We are thrilled to hear that you enjoyed your stay with us! We look forward to welcoming you back in the future for another fantastic experience at our hotel.

10/10 Excellent

Jenny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close parking and good breakfast!
Stayed 2 nights in Feb 2024
Response from Manager on 2024/2/24
Hello Jenny,We're delighted to hear you enjoyed the convenience of our close parking and the delicious breakfast we offer. Your positive feedback is much appreciated, and we hope to welcome you back soon for another pleasant stay.

10/10 Excellent

Randall

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very friendly and accommodating. Thanks
Stayed 1 night in Feb 2024
Response from Manager on 2024/2/23
Hello Randall,We are delighted to hear that you found our staff friendly and accommodating. Your positive feedback is greatly appreciated and we hope to welcome you back soon for another wonderful stay.

8/10 Good

Kelli

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed and pillows were very comfortable. Waffles and coffee at breakfast were great! Convenient location.
Stayed 1 night in Feb 2024
Response from Manager on 2024/2/16
Hello Kelli,Thank you for your positive feedback regarding the comfortable bed, pillows, and delicious breakfast options. We're glad to hear that our location was convenient for you. We appreciate your patronage and hope to welcome you back in the future.

10/10 Excellent

Jaclyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 2024/2/6
Hello Jaclyn,We are thrilled to hear that you had a wonderful experience during your stay at our hotel! We strive to provide exceptional service and it's delightful to know that we met your expectations. If you have any further comments or suggestions, please feel free to reach out to us directly. We hope to have the pleasure of hosting you again in the future.

10/10 Excellent

JASON

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice spacious rooms
Stayed 1 night in Jan 2024
Response from Manager on 2024/2/2
Hello JASON,Thank you for sharing your feedback about our nice, spacious rooms. We're glad to hear that you enjoyed your stay and found our accommodations comfortable. Your kind words are much appreciated. We hope to welcome you back in the future for another great experience.

10/10 Excellent

Ali

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience.
We had to find a hotel quickly to beat some bad weather and we are glad Home2Suites had availability. Clean, comfortable and affordable. We will be back.
Stayed 1 night in Jan 2024
Response from Manager on 2024/1/20
Hello Ali,Thank you for choosing Home2Suites during your recent stay! We're delighted to hear that our hotel met your expectations with its cleanliness, comfort, and affordability. We look forward to welcoming you back in the future.

8/10 Good

Becky

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Manager on 2024/1/17
Hello Becky, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

6/10 Okay

Melanie

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Really cold pool not heated
Was a very clean comfortable big hotel the only downfall was the pool heater was broke and you couldn’t get in it because it was too cold. My kids were disappointed and that was the main reason we got the hotel.
Stayed 1 night in Jan 2024
Response from Manager on 2024/1/13
Hello Melanie,Thank you for sharing your feedback with us. We apologize for the inconvenience caused by the pool heater issue. We appreciate your understanding and would like to invite you to reach out to our management team directly to discuss your concerns further.

8/10 Good

Esmeralda

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 2024/1/9
Hello Esmeralda,Thank you for staying at our hotel! We appreciate your rating and are pleased to know that you had a positive experience during your stay. If there is anything specific you would like to share with us, please do not hesitate to reach out. We hope to welcome you back in the future for another great stay.

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very quiet and comfortable
Stayed 1 night in Dec 2023
Response from Manager on 2024/2/1
Hello Erica,Thank you for sharing your feedback about your stay with us. We're delighted to hear that you found our hotel to be quiet and comfortable. Our team takes pride in providing a tranquil and relaxing atmosphere for our guests. It was a pleasure having you as our guest, and we hope to welcome you back in the future.

8/10 Good

Dawn

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
The room suze and layout was great for our needs. However, there were dirty dishes in the dishwasher, which we ran. Also, we were told that the breakfast was open until 11am but we we got down there about 10 til 10 they were already closing it down so we asked for some milk and ceral, which they gave us, but seemed like we had inconvenienced them.
Stayed 1 night in Dec 2023
Response from Manager on 2023/12/26
Hello Dawn, Thank you for your feedback regarding your recent stay. We are pleased to hear that the room size and layout met your needs. We apologize for any inconvenience you experienced with the dirty dishes in the dishwasher. Our housekeeping team has been briefed to thoroughly check the dishes in the future. We also apologize for any miscommunication regarding breakfast timings. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay.

10/10 Excellent

Dawn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our state was very enjoyable. The rooms are spacious and clean. Beds are a little soft but overall we enjoyed our stay and will be back.
Stayed 1 night in Dec 2023
Response from Manager on 2023/12/21
Hello Dawn,Thank you for choosing our hotel for your stay and for taking the time to share your feedback! We're glad to hear that you found our rooms spacious and clean. Your input regarding the beds is duly noted and we appreciate your understanding. We look forward to welcoming you back in the future.

2/10 Terrible

Jessica

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
They checked us into an occupied room! Be so careful in hotels. I’m getting one of those door stop locks. The pillows were super cheap and the shower door wouldn’t stay shut. Everything else was as expected.
Stayed 1 night in Dec 2023
Response from Manager on 2023/12/16
Hello Jessica, Thank you for sharing your feedback with us. We apologize for any inconvenience caused during your stay. We appreciate your suggestion regarding the door stop lock and will consider it. We strive to provide comfortable accommodations and we regret that the pillows and shower door did not meet your expectations. We hope you will consider staying with us again in the future.

10/10 Excellent

Amber

Stayed 4 nights in Dec 2023
Response from Manager on 2024/2/1
Hello Amber,Thank you for choosing our hotel for your stay! We're delighted to hear that you had a fantastic experience with us. We hope to welcome you back in the future for another memorable stay.

8/10 Good

Jerry

Stayed 2 nights in May 2023
Response from Manager on 2023/12/22
Hello Jerry, Thank you for choosing our hotel for your stay! We hope you had a wonderful experience with us. Should you have any additional feedback or suggestions, we kindly encourage you to reach out to us directly. We value your input and would love to hear from you.

10/10 Excellent

Gregg

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very new and modern. The room was clean and quiet.
Stayed 1 night in Nov 2023
Response from Manager on 2023/12/2
Hello Gregg,Thank you for choosing our hotel for your stay and for your positive feedback! We are glad to hear that you found our property new, modern, and that your room was clean and quiet. Guest satisfaction is our top priority and we hope to welcome you back in the future for another pleasant stay.

10/10 Excellent

Cheryl

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only complaint is the breakfast was lacking. Everything was whole grain, even the cerel, multi grain, muffins etc....nothing kids will eat ..the whole grain waffles were nasty
Stayed 8 nights in Nov 2023
Response from Manager on 2023/11/30
Hello Cheryl, Thank you for sharing your feedback with us. We appreciate your input regarding the breakfast selection. We understand that everyone has different preferences when it comes to food choices. We take all guest comments into consideration for future improvements.

10/10 Excellent

Adam

Stayed 1 night in Nov 2023
Response from Manager on 2023/12/12
Hello Adam,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

Stacie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and accommodating. Facilities were clean had lots of handy amenities.
Stayed 1 night in Nov 2023
Response from Manager on 2023/11/15
Hello Stacie,Thank you for taking the time to share your positive experience at our hotel. We're glad to hear that our friendly and accommodating staff made your stay enjoyable. It's also great to know that you found our facilities clean and equipped with convenient amenities. We appreciate your kind feedback and hope to welcome you back in the future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay!
Everything was wonderful. Breakfast had nice options, the bed was comfortable and the room was clean. The only small complaints are we had a lamp that was either broken or the bulb was bad and the shower doors had to have a wash cloth stuck in it to keep it closed. We would 1000 percent stay here again and really enjoyed our stay.
Stayed 2 nights in Nov 2023
Response from Manager on 2023/11/15
Dear Guest, Thank you for taking the time to share your experience with us. We are pleased to hear that you enjoyed the breakfast options and found the bed comfortable in our clean rooms. We apologize for the inconvenience caused by the lamp and shower doors. Your feedback will be shared with our team for improvement. We appreciate your kind words and look forward to welcoming you back in the future.

10/10 Excellent

Gene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet night
The hostess who greeted me is excellent.
Stayed 1 night in Nov 2023
Response from Manager on 2023/11/12
Hello Gene,Thank you so much for your kind words about our hostess! We're thrilled to hear that she provided you with excellent service during your stay. We pride ourselves on delivering exceptional hospitality, and it's always rewarding to receive positive feedback from our guests. We hope to have the opportunity to welcome you back in the future for another memorable experience.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on 2023/11/9
Hello Andrew,Thank you for taking the time to share your positive experience with us. We're delighted to hear that you had a great stay at our hotel. Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations. We truly appreciate your feedback and hope to welcome you back in the future for another fantastic stay.

10/10 Excellent

Todd

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe area, easy and off highway. Food and shopping close
Stayed 1 night in Oct 2023
Response from Manager on 2023/11/2
Hello Todd,Thank you for your feedback. We're glad to hear that you found our hotel in a safe area and conveniently located near the highway. It's also great to know that there were dining and shopping options nearby. We appreciate your review and hope to welcome you back soon for another pleasant stay.

10/10 Excellent

Rebecca

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
TV onthe fritz
Stayed 1 night in Oct 2023
Response from Manager on 2023/10/31
Hello Rebecca,Thank you for taking the time to share your feedback with us, and I'm sorry to hear that your experience did not meet your expectations. We take all guest feedback seriously. Please contact our management directly, as they would like to further discuss your concerns and ensure a positive resolution.

10/10 Excellent

Jim

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome Hotel! Room was fantastic and the front desk staff was beyond great!
Stayed 1 night in Oct 2023
Response from Manager on 2023/10/26
Hello Jim,Thank you for your kind words! We are thrilled to hear that you had a fantastic experience with our rooms and front desk staff. We hope to welcome you back soon!

10/10 Excellent

Keisha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 2023/10/24
Hello Keisha,Thank you for your exceptional rating! We are delighted to have exceeded your expectations and hope to welcome you back soon.

6/10 Okay

Shaun

Traveled with family
Liked: Cleanliness
Great for what it is, but not staying again.
The room was clean everything listed was provided. The linens made the room feel like a hospital room and felt like it. Also for context we are a family of 6, so we are very considerate and leave the room as almost as clean as when we arrived. We ended up with a charged under $50 to replace linens that had been soiled some way. I called the next day to see what had been done since we cleaned up before we left and didn't notice anything obvious. The manager was supposed to either call or send a simple email and I have received no contact or response. So I will not be staying in the future for lack of clarity on the situation and don't feel like being charged and ignored in the future, since I don't live in the state so to them its free money.
Stayed 2 nights in Oct 2023
Response from Manager on 2023/10/22
Hello Shaun,We apologize for any inconvenience you experienced during your stay. We take your feedback seriously and will investigate the issue with the linens. We deeply regret the lack of communication and will ensure that this does not happen again in the future. We ask that you reach out and request to speak to management.

10/10 Excellent

Linda

Traveled with group
Liked: Amenities
The rooms are updated, clean and comfortable! The staff is very friendly and helpful!
Stayed 1 night in Oct 2023
Response from Manager on 2023/10/22
Hello Linda,Thank you for your positive feedback! We are delighted to hear that you found our rooms to be clean, comfortable, and updated. Our staff takes pride in providing friendly and helpful service to our guests. We look forward to welcoming you back soon!

10/10 Excellent

James Kent

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Manager on 2023/10/17
Hello James Kent,Thank you so much for your exceptional rating! We are thrilled to have exceeded your expectations and hope to welcome you back soon for another outstanding experience.

10/10 Excellent

George

Stayed 1 night in Oct 2023
Response from Manager on 2023/11/4
Hello George,Thank you for taking the time to leave us a positive review! We are thrilled to hear that you enjoyed your stay at our hotel. It is always our goal to provide exceptional service and we are glad that we could meet your expectations. We hope to have the opportunity to welcome you back in the future.

8/10 Good

Hans

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Food in the lobby was to be desired, the egg sandwhiches were rock hard.
Stayed 1 night in Oct 2023
Response from Manager on 2023/10/14
Hello Hans,We apologize for the inconvenience you experienced with our food. We appreciate your feedback and will make sure to address the issue.

10/10 Excellent

Amanda

Stayed 1 night in Oct 2023
Response from Manager on 2023/11/4
Hello Amanda,Thank you for taking the time to share your positive experience at our hotel! We're thrilled to know that you had a wonderful stay with us. It's our utmost pleasure to provide exceptional service to our valued guests, and your kind words are truly appreciated. Should your travels bring you back to our area, we would be honored to welcome you again.

8/10 Good

Tracy

Traveled with family
Liked: Staff & service, room comfort
We have been staying here since the hotel was built it’s always our son, his wife and daughter then us two. We stay there as we are visiting our daughter and her family. So far this year it’s been 5 times. However the last three times it’s not been a full 100% great stay. We have had a not clean room, floors and bathroom, then the next time no clean bedding on both beds, the couch smelt like pee, and this time the frig had food and drinks, no Kleenex and toilet paper. As we were having breakfast some kids that were with a group dropped things such as the metal brackets from the toaster, spilled food, or closed the waffle maker while empty. The gal at the front desk did nothing, as we picked everything up on the floor and cleaned up the smoking waffle maker. We are never long there only Friday-Sunday.
Stayed 2 nights in Oct 2023
Response from Manager on 2023/10/9
Hello Tracy,Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our breakfast and comments about our front desk. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

10/10 Excellent

Debra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 2023/10/9
Hello Debra,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another great visit.
Another amazing stay! This location is our first choice when visiting the Liberty area. We are there usually twice a month. Hotel is clean, staff is friendly and professional, and it is new and updated. Thank You!
Stayed 4 nights in Sep 2023
Response from Manager on 2023/10/5
Hello Jennifer,We appreciate the time you have taken to bring to our attention your feedback with regards to our staff and comments about our location. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on 2023/9/26
Hello Dawn,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 Excellent

Janet

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We’ve stayed at this property in the past and it continues to provide a quiet, clean, friendly environment. I will stay again!
Stayed 1 night in Sep 2023
Response from Manager on 2023/9/24
Hello Janet,Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our property. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on 2023/9/26
Hello Jacob,On behalf of our entire staff - thank you for your rating. We look forward to your next visit.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on 2023/9/24
Hello Karen,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.