Property amenity

Reviews of Holiday Inn Express Kearney, an IHG Hotel

2.5 out of 5
Holiday Inn Express Kearney, an IHG Hotel
900 Watson Drive, Kearney, MO

Reviews

9.2

Wonderful

Rating 10 - Excellent. 471 out of 642 reviews" "
Rating 8 - Good. 108 out of 642 reviews" "
Rating 6 - Okay. 31 out of 642 reviews" "
Rating 4 - Poor. 17 out of 642 reviews" "
Rating 2 - Terrible. 15 out of 642 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Christie

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable! Had a great nights sleep! Thank you!!
Stayed 1 night in May 2024

10/10 Excellent

erling

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area near food options.
Stayed 1 night in May 2024
Response from Sophia CSR on 2024/5/21
Dear Guest,Thank you for your feedback. We are glad to hear that you enjoyed our convenient location near various dining options. We hope to welcome you back for another pleasant stay soon.

10/10 Excellent

Doug

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff friendly and professional, property clean & very nice
Stayed 1 night in May 2024
Response from Sophia CSR on 2024/5/13
Hi Doug,We pride ourselves on providing friendly and professional service, and ensuring our property is clean and inviting for all our guests. Thank you for recognizing our efforts, and we look forward to welcoming you back on your next visit!

8/10 Good

rosa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and I felt safe.
Stayed 1 night in May 2024
Response from Sophia CSR on 2024/5/13
Hi Rosa,I am delighted to hear that you found our hotel clean and felt safe during your stay. Providing a secure and comfortable environment for our guests is our top priority. Thank you for your positive feedback, and we hope to welcome you back for another enjoyable stay in the future!

10/10 Excellent

Darlene, Junction City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were so comfortable. The room was very clean and the soaps and shampoos that were provided were full size and it was Dove so a good brand. The staff was friendly. The breakfast was very good. If I had any complaint at all it would be the pillows were a little too soft but nothing that couldn’t be fixed by using two at a time. Definitely would stay again.
Stayed 2 nights in May 2024
Response from Sophia CSR on 2024/5/6
Hi Darlene,We are glad to hear that you had such a comfortable and enjoyable stay with us. It's fantastic that you found the beds comfortable, the room clean, and the amenities provided to your satisfaction. Your feedback about the pillows is noted, and we appreciate your understanding. Thank you for your kind words about our staff and breakfast offerings. We can't wait to welcome you back for another wonderful stay in the future!

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceedingly clean, wonderful staff definitely on the stay again list
Stayed 4 nights in Apr 2024
Response from Sophia CSR on 2024/5/2
Hi Rebecca,I am grateful for your acknowledgement of our unwavering commitment to cleanliness and our exceptional staff. Your commendation serves as a great source of motivation for us to continue our pursuit of excellence. We would be delighted to welcome you back and provide another memorable stay. Thank you for your kind words.

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, easy in and out, and food close by
Stayed 1 night in Apr 2024
Response from Sophia CSR on 2024/4/29
Hi Heather,I am pleased to hear that you found our hotel clean and convenient for your needs! Providing a comfortable and hassle-free experience for our guests is our top priority. It's great to know that you also found dining options close by. Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable stay.

10/10 Excellent

Gayle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean updated hotel with very friendly staff. The cleaning and breakfast crew are awesome.
Stayed 3 nights in Apr 2024
Response from Sophia CSR on 2024/4/21
Hi Gayle,We are thrilled you enjoyed our clean, updated accommodations and friendly staff! Our cleaning and breakfast teams work tirelessly to ensure your comfort and satisfaction. Thank you for recognizing their efforts, and we look forward to hosting you again soon!

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, close to fast food.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 2024/4/19
Hi John,I am glad to hear that you found our staff friendly and our location convenient for accessing fast food options. Thank you for your positive feedback, and we hope to welcome you back for another pleasant stay soon!

4/10 Poor

Maggie

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this hotel due to the good rating. The hotel has a very chemical heavy scent throughout. The pool water was cloudy. Our room had wet carpet, crumbs stuck to the pull out bed, and a pungent smell. Luckily we were only there one night.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 2024/4/12
Hi Maggie,We're truly sorry to hear about the issues you encountered during your stay. Your feedback is invaluable to us, and we sincerely apologize for falling short of your expectations. Rest assured, we take your concerns seriously and will address them promptly to ensure a better experience for future guests.

10/10 Excellent

Julie

Stayed 1 night in Apr 2024
Response from Sophia CSR on 2024/5/1
Hi Julie,Thank you immensely for your outstanding 5-star rating! Your appreciation fuels our passion for excellence, and we are delighted to have met your expectations during your stay. Your satisfaction is paramount to us, and we eagerly anticipate the opportunity to welcome you back for another exceptional experience.

6/10 Okay

Tammy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really wanted to be able to give this property more stars but the chemical cleaning smell in the room was overpowering and made it hard to sleep. Room was expensive so expected better. Was clean though.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 2024/4/8
Hi Tammy,Thank you for taking the time to share your feedback with us. We're glad to hear that you found the room clean, but we apologize for the overpowering chemical smell that affected your sleep. Your comfort is important to us, and we will address this issue promptly to ensure a more pleasant experience for our guests.

4/10 Poor

Amanda

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Sophia CSR on 2024/4/4
Hi Amanda,Our goal is to ensure that all of our guests have a positive experience, and we are disappointed to hear that we fell short in your case. If you could provide more details about your disappointments, we would greatly appreciate it. This will enable us to make the necessary improvements to ensure that our future guests have a better experience.

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t spend to much time just stayed one night on way to our destination. Very quiet and the sheets were so soft!
Stayed 1 night in Mar 2024
Response from Sophia CSR on 2024/4/1
Hi Julie,I am glad to hear that you had a pleasant and quiet stay with us and that you enjoyed our soft sheets. Thank you for choosing our hotel for your overnight stay, and we hope to welcome you back for another comfortable experience in the future.

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
We only stayed 5 hours. Got in late and left early. Staff was VERY friendly and greeted us like they were waiting for us!
Stayed 1 night in Mar 2024
Response from Sophia CSR on 2024/3/30
Hi Teresa,We are thrilled to hear that our staff provided you with a warm and welcoming experience, even during your short stay. Your kind words mean a lot to us, and we hope to have the opportunity to welcome you back for a longer stay in the future.

8/10 Good

Kathy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet and we felt safe. The size of room was great. The breakfast was nice variety.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 2024/3/23
Hi Kathy,It's wonderful to hear that you had such a positive experience. The quiet and safe environment, spacious room, and nice variety at breakfast all contributed to your satisfaction. We appreciate your feedback and look forward to welcoming you back for another great stay!

10/10 Excellent

Daryn

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice to have 2 beds and pull out as additional sleep space and breakfast was A plus … then pool which we didn’t get too use. Highly recommended!!
Stayed 1 night in Mar 2024
Response from Sophia CSR on 2024/3/16
Hi Daryn,Our team is thrilled to hear that you had such a positive experience during your stay. We take pride in providing comfortable accommodations with extra sleep space options and a delicious breakfast. Although you didn't get to use the pool this time, we hope to welcome you back soon for a refreshing swim. Thank you for your kind words and recommendation!

8/10 Good

Douglas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel! As expected, very clean and quiet, soft bedding and comfortable bed. Hot breakfast and lots of variety! Highly recommend!
Stayed 1 night in Mar 2024
Response from Sophia CSR on 2024/3/12
Hi Douglas,Thank you for sharing your positive feedback about your experience with us. We are delighted to hear that you had a wonderful time and are thrilled to receive such high praise from you. Knowing that we have exceeded your expectations and provided you with an exceptional experience is incredibly rewarding for us.

10/10 Excellent

Tami

Stayed 1 night in Mar 2024
Response from Sophia CSR on 2024/3/29
Hi Tami,Guest satisfaction is our number one objective, we really appreciate your wonderful rating of 5 stars. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Jarrod

Business traveler
Sweet desk attendant
Stayed 1 night in Mar 2024
Response from Sophia CSR on 2024/3/7
Hi Jarrod,Receiving compliments from our guests for our friendly staff is always a delight, and we can't wait to pass along your compliments. Thank you for choosing us. We look forward to sharing another exceptional experience when your adventures bring you back our way.

10/10 Excellent

Lindi

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from Sophia CSR on 2024/2/22
Hi Lindi,We're thrilled to hear you had a nice stay. Thank you for choosing us. Can't wait to welcome you back again soon. Safe travels!

2/10 Terrible

David

Stayed 1 night in Feb 2024
Response from Sophia CSR on 2024/3/20
Hi David,Please accept our sincerest apologies for any issue you faced. It is disheartening to discover that we were not able to surpass your expectations. We would like to know more about how we can make your future stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our facility and hospitality.

10/10 Excellent

Terry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family trip
An amazing facility...friendly staff. Clean and comfortable.
Stayed 1 night in Feb 2024
Response from Sophia CSR on 2024/2/19
Hi Terry,Thank you for your glowing review! We're thrilled to hear that you had an amazing experience at our facility and that our staff made you feel welcome. Maintaining a clean and comfortable environment for our guests is a top priority, and we're glad that we could exceed your expectations in this regard. We look forward to hosting you again for another wonderful stay in the future!

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at Holiday Express, MO.
Ck-in was smooth. Bed comfortable. TP holder was falling off wall. Faucet handle was loose. Low shower pressure. TV channels kept losing signal. Little annoyances, but overall satisfactory stay.
Stayed 1 night in Feb 2024
Response from Sophia CSR on 2024/2/16
Hi Carol,We were so thrilled to have you with us. Although your overall stay was pleasant, we appreciate you highlighting areas we can improve. We have shared your feedback with our team. Next time you're in town, count on us again for an even better experience.

10/10 Excellent

keith, blackwell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms and great service. We caught a great price too.
Stayed 1 night in Feb 2024
Response from Sophia CSR on 2024/2/14
Hi Keith,Your satisfaction is our top priority, and we aim to offer great value for the services we provide. We truly appreciate your kind words and hope to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Harry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrific check for special need and best breakfast
Stayed 1 night in Feb 2024
Response from Sophia CSR on 2024/2/11
Hi Harry,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Sarah

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sophia CSR on 2024/2/13
Hi Sarah,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

8/10 Good

Elizabeth

Stayed 1 night in Feb 2024
Response from Sophia CSR on 2024/3/20
Hi Elizabeth,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

8/10 Good

Julie

Convenience
Stayed 2 nights in Feb 2024
Response from Sophia CSR on 2024/2/11
Hi Julie,We appreciate your business and your valuable feedback. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

Ronald

Business traveler
Liked: Amenities
The room was clean and quiet.
Stayed 1 night in Feb 2024
Response from Sophia CSR on 2024/2/8
Hi Ronald,We would like to express our gratitude for your review. Our Team is always pleased to hear that our guests enjoyed their time with us so much. We all look forward to welcoming you back again soon.

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sophia CSR on 2024/2/5
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

8/10 Good

Erica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and loved the pool. I wish the location was more consistent in giving ALL guests the welcome bag. Also, wish the front desk staff did not smell like smoke.
Stayed 1 night in Jan 2024
Response from Sophia CSR on 2024/2/1
Hi Erica,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel and will surely forward your valuable feedback to our team for improvements. I hope that we will impress you with exemplary service during future visits.

10/10 Excellent

Galen

Stayed 1 night in Jan 2024
Response from Sophia CSR on 2024/3/20
Hi Galen,We are incredibly grateful for your kind 5-star rating, which fills our hearts with warmth and inspires us to maintain our exceptional service. It brings us great joy to hear that your stay was enjoyable, and we eagerly anticipate the opportunity to serve you once more in the near future.

6/10 Okay

Jennie

Stayed 1 night in Jan 2024
Response from Sophia CSR on 2024/1/25
Hi Jennie,Thank you for taking the time to share your rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

8/10 Good

Cory

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sophia CSR on 2024/1/15
Hi Cory,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 Excellent

Clayton

Traveled with family
Liked: Amenities
Stayed 1 night in Jan 2024
Response from Sophia CSR on 2024/1/15
Hi Clayton,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

Luana

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and in good condition. Staff was great!
Stayed 1 night in Jan 2024
Response from Sophia CSR on 2024/1/11
Hi Luana,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.

10/10 Excellent

Theresa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was large and very comfortable.
Response from Sophia CSR on 2024/1/9
Dear Guest,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Smell
Everything was great except for the smell of the whole hotel. It smelled like incents and not in a good way. The odor was so overpowering. Everything else was good!
Stayed 1 night in Dec 2023
Response from Sophia CSR on 2024/1/9
Dear Guest,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel and will surely forward your valuable feedback to our team for improvements. I hope that we will impress you with exemplary service during future visits.

10/10 Excellent

Debbie, Belton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and smelled wonderful. Check in was a breeeze.
Stayed 1 night in Jan 2024
Response from Sophia CSR on 2024/1/4
Hi Debbie,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.

6/10 Okay

terry

Traveled with partner
Liked: Staff & service, amenities
The location was great for us but if you stay here request a room on the opposite side of the hotel from the interstate as the hotel is very close to it and our room noise was a constant 50 to 60 decibels and over 70 when a loud truck went past. Also the first room we checked into had a heating unit so loud we could hear it before we opened the room door. We requested a room change and were told they only had one room left and were moved to a room right next to the highway with a shower that had a rust stained shower floor.
Stayed 3 nights in Dec 2023
Response from Sophia CSR on 2024/1/2
Hi Terry,Appreciate you for bringing these issues to our attention. Please accept my sincere apology for the less-than-perfect stay. I can understand your frustration. We pride ourselves on giving the best possible guest experience, and I’m sorry we fell short in this instance. However, this is generally not what our guests experience with us and we hope you give us a chance to make it better for you. These issues have been taken up with our management and we are taking committed steps to rectify them and ensure this does not happen again.

10/10 Excellent

Karen

Stayed 1 night in Dec 2023
Response from Sophia CSR on 2023/12/31
Hi Karen,Earning a perfect 5-star rating from our valued guests fills us with gratitude and inspires our ongoing commitment to delivering exceptional service. We're thrilled that your stay was enjoyable, and we eagerly look forward to hosting you again during your upcoming journeys.

10/10 Excellent

Terri

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer service, beautifully decorated for the holiday. Very clean, would stay again and recommend to others.
Stayed 1 night in Dec 2023
Response from Sophia CSR on 2023/12/27
Hi Terri,Thank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

10/10 Excellent

Brandon

Stayed 1 night in Dec 2023
Response from Sophia CSR on 2023/12/26
Hi Brandon,Being awarded a 10-star rating from our guests is incredibly gratifying and fuels our commitment to delivering exceptional service. We are thrilled that you enjoyed your stay, and we are eagerly looking forward to your return on your future journeys.

8/10 Good

Anne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice stay
The staff were very friendly. The room was clean. Beds and pillows were comfortable. The only thing that was just ok, was the breakfast. I usually choose Holiday Inn knowing that the room will be nice, but also for the breakfast. It was just ok. The gravy for the biscuits was not real good.
Stayed 1 night in Dec 2023
Response from Sophia CSR on 2023/12/21
Hi Anne,A hearty thanks for your review with generous appreciation. We always welcome our guest's ideas and suggestions and will surely forward your valuable feedback to our team for improvements. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

10/10 Excellent

Wes

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Sophia CSR on 2023/12/18
Dear Guest,We were delighted to be your hosts recently, thank you for choosing to stay with us. It is heartwarming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. Our Team is looking forward to serving you again on your future travels.

4/10 Poor

Jessica

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Sophia CSR on 2023/12/19
Hi Jessica,We were delighted to be your hosts recently, thank you for choosing to stay with us. Since you have rated us below 5; I am concerned to know about the issues you encountered during your visit. We always strive to make our guests stay superior, and we regret that this was not your case. I welcome all your honest comments; whether it is positive or negative to improve our services.

10/10 Excellent

Shelly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Friendly front desk staff. Very clean and well maintained. Nice breakfast with hot and cold options. Easy access from I-35. Unfortunately that means the road noise was at times pretty loud. We would stay here again.
Stayed 1 night in Dec 2023
Response from Sophia CSR on 2023/12/16
Hi Shelly,Receiving an astonishing 5-star rating and review is a real victory for our hotel. We are infinitely grateful that you will choose us again and our team is waiting to welcome you back soon!

2/10 Terrible

Kathleen

Stayed 1 night in Dec 2023
Response from Sophia CSR on 2024/1/9
Hi Kathleen,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

10/10 Excellent

Sara

Traveled with partner
Liked: Amenities
Stayed 1 night in Dec 2023
Response from Sophia CSR4 on 2023/12/12
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.