堪薩斯城總統級希爾頓飯店評論

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堪薩斯城總統級希爾頓飯店的評分

堪薩斯城總統級希爾頓飯店

1329 Baltimore Ave, Kansas City, MO

8.6

有夠讚

9.0/10

整潔度

8.6/10

員工素質

8.0/10

設施服務

8.8/10

住宿環境和硬體

8.4/10

環保程度

10/10 有夠讚

wei-chun

2019年3月15日

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

於 2019 年 2 月住了 1 晚

M.S. 於 2019年3月20日回覆

Thank you for your review!

10/10 有夠讚

Tracy

2024年5月20日

喜歡：整潔度、員工素質和住宿環境和硬體

I loved it

於 2024 年 5 月住了 1 晚

2/10 很糟糕

Patrick

商務旅客, 團體旅遊

2024年5月18日

不喜歡：整潔度、員工素質和設施服務

I could not believe this was a Hilton property! Bed in room full of goose down feathers, loose! Came from quilt on bed with huge hole in it. Breakfast was a joke. Internet sporadic and then told me I was giving wrong room number and would not connect my device. HORRIBLE EXPERIENCE!!! Complained to manager....HE DID NOTHING! No monetary consideration. No offer of discount. They should just close.

於 2024 年 5 月住了 1 晚

Tyler D 於 2024年5月19日回覆

Hi Patrick! Thank you for taking the time to let us know about your stay. We did review and investigate the claims, but after you had used vulgar language with our team and insulted our team members, we unfortunately were no longer able to assist you.

10/10 有夠讚

Rogelio

家庭旅遊

2024年5月11日

喜歡：整潔度、員工素質和住宿環境和硬體

於 2024 年 5 月住了 1 晚

Tyler D 於 2024年5月15日回覆

Hi Rogelio! Thank you for staying with us and for the review! We are very happy that you had such a great stay and hope to see you again soon!

8/10 不錯哦

Matthew

情侶出遊

2024年5月10日

喜歡：整潔度、員工素質和住宿環境和硬體

Surprise $45 valet parking charge a bit of a scam considering you aren't allowed to self-park prior to check-in. Charge was not advertised and excessive. Otherwise, the stay was quite nice and in a very convenient walking distance to the T-Mobile Center for event.

於 2024 年 5 月住了 1 晚

Tyler D 於 2024年5月15日回覆

Hi Matthew! Thank you for taking the time to let us know about your experience! We do offer self-parking at 30 a night and valet at 45 a night. It is posted on our website and other booking websites as well. We hope to see you again in the future!

4/10 不太好

HARLEY

家庭旅遊

2024年5月5日

喜歡：整潔度和住宿環境和硬體

不喜歡：員工素質

We were given a lesser quality room than I booked. We waited an hour and a half longer than our check in time.

於 2024 年 5 月住了 1 晚

Tyler D 於 2024年5月5日回覆

HI Harley!Thank you for staying with us and for letting us know about your stay. I apologize for the inconveniences you experienced. We are committed to improving the experience for our guests and we appreciate your feedback.

8/10 不錯哦

Ronald Steven

家庭旅遊

2024年5月2日

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體

Hotel was great. We loved having cocktails in the Drum Room!

於 2024 年 4 月住了 2 晚

Tyler D 於 2024年5月2日回覆

Hi Ronald! Thank you so much for staying with us and for taking the time to let us know about your experience. We are thrilled to hear that you were able to enjoy cocktails in our historic Drum Room. We hope to see you again soon and will strive to earn a 5/5!

10/10 有夠讚

Nate

2024年4月5日

於 2024 年 4 月住了 1 晚

Tyler D 於 2024年4月30日回覆

Hi Nate! Thank you for choosing to stay with us and for the review! We hope to see you again the next time you are in Kansas City!

4/10 不太好

Tom

2024年3月25日

喜歡：員工素質

不喜歡：整潔度和住宿環境和硬體

An awful odor is present in the hotel. I brought this issue to the the hotel's attention and was told they didn't smell anything at all. I also tried to get Expedia to help, but their text only customer service was way too slow. I left after the first night and did not return.

於 2024 年 3 月住了 2 晚

Tyler D 於 2024年3月28日回覆

Dear Tom: Thank you for taking the time to let us know of your experience. Our guest satisfaction is one of our top priorities and we will investigate the aforementioned issues. We hope you will consider giving us another chance in the future.

8/10 不錯哦

Barry

2024年3月15日

喜歡：整潔度、員工素質和住宿環境和硬體

於 2024 年 3 月住了 1 晚

Tyler D 於 2024年3月18日回覆

Hi Barry! Thank you for staying with us and for taking the time to review your stay! Please don't hesitate to reach out to let us know how we could have made your stay a 5/5! We hope to see you again!

10/10 有夠讚

Jason

2024年3月8日

喜歡：整潔度、員工素質和住宿環境和硬體

I enjoyed the location

於 2024 年 3 月住了 1 晚

Tyler D 於 2024年3月28日回覆

Dear Jason: Thank you for staying with us and for taking the time to let us know about your stay! We hope to see you again soon!

10/10 有夠讚

Dan

家庭旅遊

2024年3月8日

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體

very neat property in a great district.

於 2024 年 3 月住了 1 晚

Tyler D 於 2024年3月28日回覆

Dear Dan: Thank you for staying with us and for the review! We look forward to welcoming you back in the future!

10/10 有夠讚

Duane

2024年3月8日

喜歡：整潔度、員工素質和住宿環境和硬體

Close to theater, clean, safe

於 2024 年 3 月住了 1 晚

Tyler D 於 2024年3月29日回覆

Hi Duane! Thank you so much for taking the time to share your experience. We appreciate you staying with us and hope to see you again soon!

10/10 有夠讚

Doris

2024年3月7日

喜歡：整潔度、員工素質和住宿環境和硬體

Very clean, great beds!!

於 2024 年 3 月住了 1 晚

Tyler D 於 2024年3月29日回覆

Hi Doris!Thank you for letting us know about your stay! We are very happy to hear that you had a great nights rest with us! We hope to see you again soon!

10/10 有夠讚

Randy

情侶出遊

2024年2月26日

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體

Great location and super hotel.

於 2024 年 2 月住了 1 晚

Tyler D 於 2024年3月29日回覆

Hi Randy! We appreciate your letting us know about your stay! We are glad we were able to meet your expectations! We look forward to seeing you again!

10/10 有夠讚

Sarah

商務旅客

2024年2月15日

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

KC is OK

What a wonderful old hotel, a mix of early 20th century splendor and 21st century convenience. I hope to visit again!

於 2024 年 2 月住了 3 晚

Tyler D 於 2024年3月29日回覆

Hi Sarah!Thank you for letting us know about your experience! I'm glad you enjoyed the charm our hotel offers. We hope to see you again too!

6/10 一般般

Denise

家庭旅遊

2024年2月15日

Did not have a microwave or refrigerator in room and would have been nice if breakfast was included

於 2024 年 2 月住了 1 晚

Tyler D 於 2024年3月29日回覆

Hi Denise! Thank you for letting us know about your stay! We do offer complimentary microwaves and refrigerators upon request. I hope you will consider giving us another chance in the future!

10/10 有夠讚

William

2024年2月12日

喜歡：整潔度、員工素質和住宿環境和硬體

於 2024 年 2 月住了 3 晚

Tyler D 於 2024年3月29日回覆

Hi William!Thank you for staying with us and for the review! We hope to see you again soon!

10/10 有夠讚

Shelby

團體旅遊

2024年2月8日

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

Loved the experience!

Our stay was great!

於 2024 年 2 月住了 1 晚

Tyler D 於 2024年3月29日回覆

Hi Shelby!We are thrilled to hear that you loved your stay with us! We look forward to seeing you again in the future!

10/10 有夠讚

amber

團體旅遊

2024年2月5日

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

於 2024 年 2 月住了 1 晚

Tyler D 於 2024年3月29日回覆

Hi Amber!Thank you for staying with us and for the review! We hope to see you again soon!

10/10 有夠讚

Heather

團體旅遊

2024年2月5日

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

於 2024 年 2 月住了 2 晚

Tyler D 於 2024年3月29日回覆

Hi Heather! Thank you for staying with us and for the review! We hope to see you again soon!

10/10 有夠讚

Casey

情侶出遊

2024年2月4日

喜歡：整潔度、員工素質和住宿環境和硬體

Very clean and quiet, friendly front desk.

於 2024 年 2 月住了 1 晚

Tyler D 於 2024年3月29日回覆

Hi Casey!We are very happy to hear that you enjoyed your stay and that our team delivered the friendly service you would expect from a Hilton. We hope to see you again soon!

10/10 有夠讚

Fredrick E

家庭旅遊

2024年1月29日

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體

Wonderful staff and hotel!

於 2024 年 1 月住了 1 晚

10/10 有夠讚

Makenzie

家庭旅遊

2024年1月28日

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

於 2024 年 1 月住了 1 晚

10/10 有夠讚

Blake

家庭旅遊

2024年1月28日

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體

Great location and excellent service! Ken at the front desk was so professional and offered wonderful suggestions of where to eat.

於 2024 年 1 月住了 1 晚

10/10 有夠讚

Raymond，Andover

情侶出遊

2024年1月28日

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體

Very nice location too.

於 2024 年 1 月住了 1 晚

2/10 很糟糕

真實旅客

2024年1月23日

喜歡：員工素質

不喜歡：住宿環境和硬體和客房舒適度

Tired and Disappointing

Unfortunately, this is no longer anything close to a luxury hotel. The hotel is tired and is in serious need of new life. I was initially frustrated by the lack of valet parking - particularly on a very cold night. Then, my initial room would not get warm enough because it had too many windows, so I was moved to a different room. The second room was only marginally warmer. I travel to Kansas City frequently and decided to give The President a shot after having not stayed there for a number of years. There are many better options in downtown Kansas City.

於 2024 年 1 月住了 1 晚

10/10 有夠讚

Sharon

2024年1月22日

喜歡：整潔度、員工素質和住宿環境和硬體

I liked the area, and will visit again

於 2023 年 6 月住了 4 晚

10/10 有夠讚

Conni

家庭旅遊

2024年1月20日

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

Perfect!

Staff was very nice. Hotel smelled amazing! Our room was clean and had a great view of the city

於 2024 年 1 月住了 1 晚

6/10 一般般

DAN

2024年1月19日

不喜歡：客房舒適度

於 2024 年 1 月住了 1 晚

10/10 有夠讚

heather

親子旅遊

2024年1月16日

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體

We stayed here because it was so close to the t-mobile center. Very nice room with comfortable beds. Quite too. Although we were not quiet, as my two young boys played and jumped in the room. We got no complaints. This is a beautiful hotel and we really enjoyed our visit.

於 2024 年 1 月住了 1 晚

10/10 有夠讚

Angela

2024年1月1日

於 2023 年 12 月住了 1 晚

10/10 有夠讚

Nannette

情侶出遊

2023年12月29日

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體

Beautiful property which was well decorated. Very quiet rooms with really comfortable beds. We slept really well. The only problem was a heavy vanilla-cinnamon scent that was in the entry way by the main desk. It really affected my asthma. I asked about it and front desk clerk started that it was their "signature holiday accent". You could smell it all the way up the elevator. We decided to not try the restaurant because I'd have to walk through it.

於 2023 年 12 月住了 1 晚

Afton 於 2024年1月2日回覆

Thanks for that kind review of your visit. We look forward to seeing you again in the future!

10/10 有夠讚

Timothy

2023年12月25日

Tyler D 於 2024年3月29日回覆

Hi Timothy! Thank you for staying with us and for the review! We hope to see you again soon!

10/10 有夠讚

Diane

2023年12月24日

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體

Easy walk to restaurants and T mobile. Appreciated Starbucks in lobby. Easy parking but pricey.

於 2023 年 12 月住了 1 晚

Afton 於 2024年1月2日回覆

Thanks for that kind review of your visit. We look forward to seeing you again in the future!

8/10 不錯哦

Joe

2023年12月18日

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

Great location for nightlife!

Everything was really great and really cool history of the building on display. Great location with lots of food and drink options and the streetcar stop is super close. Easy walk to KC Live! Which is always a fun time. The only thing I could really complain about was there was not a fridge in any of our 3 rooms.

於 2023 年 12 月住了 2 晚

Afton 於 2024年1月2日回覆

Thanks for that kind review of your visit. We look forward to seeing you again in the future!

10/10 有夠讚

Hillary

家庭旅遊

2023年12月17日

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

Our room was ready early, check in was fast. Covered parking was convenient. Great hotel!

於 2023 年 12 月住了 1 晚

Afton 於 2024年1月2日回覆

Thanks for that kind review of your visit. We look forward to seeing you again in the future!

10/10 有夠讚

kyng

商務旅客

2023年12月8日

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

Very good. Please send me a receipt

於 2023 年 12 月住了 1 晚

Afton 於 2023年12月13日回覆

Thanks for that kind review of your visit. We look forward to seeing you again in the future! Please reach out directly for a receipt of your stay.

10/10 有夠讚

Jessica

團體旅遊

2023年12月1日

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體

Beautiful hotel

於 2023 年 11 月住了 1 晚

Afton 於 2023年12月13日回覆

Thanks for that kind review of your visit. We look forward to seeing you again in the future!

10/10 有夠讚

Meghan

情侶出遊

2023年11月30日

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體

Beautiful beautiful hotel. My only complaint is our room smelled kinda weird.

於 2023 年 11 月住了 1 晚

Afton 於 2023年12月13日回覆

Thanks for that kind review of your visit. We look forward to seeing you again in the future!

10/10 有夠讚

Daniel

情侶出遊, 家庭旅遊, 親子旅遊

2023年11月26日

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體

於 2023 年 11 月住了 1 晚

Afton 於 2023年12月13日回覆

Thanks for that kind review of your visit. We look forward to seeing you again in the future!

10/10 有夠讚

David

情侶出遊

2023年11月25日

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體

Beautiful old building that’s well maintained and super quiet. Close to lots of dining options and the arena.

於 2023 年 11 月住了 2 晚

Afton 於 2023年12月13日回覆

Thanks for that kind review of your visit. We look forward to seeing you again in the future!

10/10 有夠讚

Krista

團體旅遊

2023年11月12日

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體

Great location for Power and Light District, food and dining options all around. Easy to Uber/Lyft from there as week. I will state we didn’t like the cologne scent in the lobby.

於 2023 年 11 月住了 2 晚

Afton 於 2023年12月13日回覆

Thanks for that kind review of your visit. Sorry about the scent, it can be over powering in the lobby area. We look forward to seeing you again in the future!

10/10 有夠讚

Mikhail

2023年11月8日

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體

於 2023 年 11 月住了 1 晚

Afton 於 2023年11月11日回覆

Thanks for that kind review of your visit. We look forward to seeing you again in the future!

10/10 有夠讚

Stasha

家庭旅遊

2023年11月6日

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體

When we checked in, it was quite chaotic in the lobby. A lot of people checking in for their stay, but the staff were respectful and calm during it all. I did not have issues checking in, but others seemed to be having issues, but the staff kept calm and took care of us all. Two blocks from the concert venue; so that was super convenient.

Afton 於 2023年11月8日回覆

Thanks for that kind review of your visit. We look forward to seeing you again in the future! Busy check in days can become chaotic, we are happy to see it all went well for you.

10/10 有夠讚

Amanda

2023年11月4日

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

於 2023 年 11 月住了 1 晚

Afton 於 2023年11月8日回覆

Thanks for that kind review of your visit. We look forward to seeing you again in the future!

2/10 很糟糕

Jennifer

情侶出遊

2023年10月31日

不喜歡：員工素質

We never checked in for our stay--I reached out to both Orbitz and the hotel on Wednesdsay, 10/25 to cancel my stay (understanding that it was outside of the cancelation policy). Orbitz reached out to the hotel to request that the cancelation fee be waived and never heard back. Our credit card was charged for the entire stay. My husband and I had both tested positive for Covid and unable to attend the Pink concert.

於 2023 年 10 月住了 1 晚

Guest Services 於 2023年11月1日回覆

Thanks for the information, Jennifer. We will do our best to ensure a full refund takes place. Sorry to hear you came down with an illness and were unable to make the concert. Please allow 10-15 business days for the refund to take place.

10/10 有夠讚

Shannon

2023年10月30日

於 2023 年 10 月住了 1 晚

Afton 於 2023年11月8日回覆

Thanks for that kind review of your visit. We look forward to seeing you again in the future!

4/10 不太好

Sheree

家庭旅遊

2023年10月25日

喜歡：整潔度

於 2023 年 10 月住了 2 晚

Afton 於 2023年11月8日回覆

Apologies you did not have a perfect visit to the hotel. We will use your review to improve our service. Thanks again for your time and feedback.

4/10 不太好

John

2023年10月24日

喜歡：整潔度和住宿環境和硬體

不喜歡：員工素質

於 2023 年 10 月住了 3 晚

Afton 於 2023年11月8日回覆

Apologies you did not have a perfect visit to the hotel. We will use your review to improve our service. Thanks again for your time and feedback.

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堪薩斯城總統級希爾頓飯店的評分

評論

有夠讚

9.0/10

8.6/10

8.0/10

8.8/10

8.4/10

評論

10/10 有夠讚

wei-chun

wei-chun

10/10 有夠讚

Tracy

Tracy

2/10 很糟糕

Patrick

Patrick

10/10 有夠讚

Rogelio

Rogelio

8/10 不錯哦

Matthew

Matthew

4/10 不太好

HARLEY

HARLEY

8/10 不錯哦

Ronald Steven

Ronald Steven

10/10 有夠讚

Nate

Nate

4/10 不太好

Tom

Tom

8/10 不錯哦

Barry

Barry

10/10 有夠讚

Jason

Jason

10/10 有夠讚

Dan

Dan

10/10 有夠讚

Duane

Duane

10/10 有夠讚

Doris

Doris

10/10 有夠讚

Randy

Randy

10/10 有夠讚

Sarah

KC is OK

Sarah

6/10 一般般

Denise

Denise

10/10 有夠讚

William

William

10/10 有夠讚

Shelby

Loved the experience!

Shelby

10/10 有夠讚

amber

amber

10/10 有夠讚

Heather

Heather

10/10 有夠讚

Casey

Casey

10/10 有夠讚

Fredrick E