4 restaurants, dinner served, American cuisine
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Reviews of Harrah's Kansas City Hotel and Casino

3.5 out of 5
Harrah's Kansas City Hotel and Casino
1 Riverboat Drive, North Kansas City, MO

Reviews

7.0

Good

Rating 10 - Excellent. 328 out of 1000 reviews" "
Rating 8 - Good. 217 out of 1000 reviews" "
Rating 6 - Okay. 176 out of 1000 reviews" "
Rating 4 - Poor. 142 out of 1000 reviews" "
Rating 2 - Terrible. 137 out of 1000 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Robert, Emporia

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

10/10 Excellent

Chris

Traveled with partner
Liked: Amenities
Everything is fantastic.
Stayed 1 night in May 2024

8/10 Good

Roger

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, comfortable room and an affordable price
Stayed 2 nights in May 2024

10/10 Excellent

Tashia

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the casino being right next door and restaurants and downtown Kansas City was close by.
Stayed 3 nights in May 2024

10/10 Excellent

Mike, Ramsey

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024

2/10 Terrible

Connie A

Traveled with group, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property is in very poor condition. Hotel carpet was filthy with dozens of stains & fraying.
Stayed 1 night in May 2024

2/10 Terrible

Jennifer, Waxahachie

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very old and the walls were very smoke-stained. As soon as I stepped into the room my allergies went crazy and didn’t stop until we left the hotel. Everything was old and dingy. Not worth the price we paid. The “breakfast buffet” was trash. Only eggs, bacon, and biscuits. You can get a better breakfast with more selection at a different hotel that has it included in the price. Do not pay the $15 bucks for this trash food. The whole trip was a waste of money. We didn’t even gamble at all due to the amount of smoke in the air. Zero stars!
Stayed 2 nights in May 2024

2/10 Terrible

Troy

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
High Charges for everything you wanted to do and not anything but gambling.
Stayed 1 night in May 2024

8/10 Good

Andrew, Blaine

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Newly renovated, clean rooms. Free parking. They do charge a resort fee upon checking.
Stayed 1 night in May 2024

8/10 Good

Dennis

Okay place.
Stayed 1 night in May 2024

10/10 Excellent

Bruce

Traveled with family
Liked: Amenities
Enjoyed our stay. Thanks
Stayed 1 night in Mar 2024

2/10 Terrible

Sergio

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I reserved a room for a night and 3 days early and they have already set it up to someone else when I got there and it was already reserved and paid of.
Stayed 1 night in May 2024

4/10 Poor

Jim

Traveled with partner
Disliked: Staff & service, amenities
We found that everything was very pricey, unlike L.V. hotel casino hotels. The attitude from housekeeping and staff was unacceptable. We paid $225 for the room for two people, and the coffee pot didn't work. When we asked the front desk for a replacement, they informed us that "we have a coffee pot, even if it doesn't work, so the price wee paid included the coffee pot, working or not"...Was very disheartening. The girl behind the front desk then brought another used pot after telling us they didn't have one, but she was the only one trying to resolve the issue.
Stayed 1 night in Apr 2024

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities
Would recommend
Stayed 1 night in Apr 2024

6/10 Okay

James, Saint Paul

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
A dump - limited restaurant options, old machines- needs a complete renovation
Stayed 1 night in Apr 2024

10/10 Excellent

ronald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. Room was clean and comfortable.
Stayed 2 nights in Apr 2024

4/10 Poor

Darin

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
No remote, phone didnt work when I tried to call front desk. Lady was rude at front desk when I asked for a comp after having to get dressed, to take elevator and go to front desk at 11pm. Asked for a free upgrade when checking in. She said no problem. Never got an upgrade. Never got a comp for the issues. Went to get food by the casino and it was either crappy hamburger or hot dog stand or $99 steaks in the posh restaurant. Never again. NOT DC APPROVED
Stayed 1 night in Apr 2024

10/10 Excellent

Stacie

Liked: Cleanliness, staff & service, property conditions & facilities
Had a wonderful time. Beds are comfy. Would recommend
Stayed 2 nights in Apr 2024

6/10 Okay

Gary

Traveled with group
Liked: Staff & service
This is an old property that needs some TLC. The staff was nice. We asked for towels but didn’t receive any. We stayed here because we couldn’t get a room downtown. I’d much rather have been downtown.
Stayed 4 nights in Mar 2024

4/10 Poor

Amber, Norwalk

Traveled with family and small children, Traveled with group, Business traveler, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a number of members of our business staying at the hotel and a number of them had negative experiences from check-in to check-out. It was surprising for a hotel under the Ceasar’s name. We won’t be staying at this property again.
Stayed 2 nights in Apr 2024

6/10 Okay

SaliAnn

Business traveler
Two night business trip. Property very dated. Restaurants were not open during my stay. Tub did not drain well while showering. Carpet was old and wrinkled. Chair cushion worn down and flat. Hair dryers from 1980.
Stayed 2 nights in Apr 2024

4/10 Poor

Matt

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The rooms smelled. We reserved 2 rooms with 2 queen beds. When we arrived they said they had a lot of people requesting rooms with 2 beds so they had to move us. They said they were upgrading us to a suite with a roll-away bed at no charge. We did not stay there to hang out in the room. Sleeping on a roll-away was not worth it.
Stayed 1 night in Apr 2024

8/10 Good

Rachel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and easy to find our way around
Stayed 3 nights in Apr 2024

4/10 Poor

Jenifer

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Hair in bathtub. And in sink. No mixrowave. Black stuff on carpet looks like mold. Wontbe staying again
Stayed 1 night in Apr 2024

4/10 Poor

Large

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Joshua

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Casino was fun! The room was clean, but seem like they could do some maintenance with paint, and some other things that looked a little rundown, especially in the Kansas City tower. All in all, we had a good time and won money.😉 none of the restaurants open before 11 AM so if you’re looking to wake up and have breakfast on the earlier side, there won’t be any options.
Stayed 1 night in Apr 2024

4/10 Poor

Stewart

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty old hotel ,
Stayed 1 night in Apr 2024

6/10 Okay

Sarah

Liked: Staff & service
Stayed 4 nights in Mar 2024

4/10 Poor

Steven, Wichita

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room had been inadequately cleaned. There were dirty socks under bathroom counter from a previous occupant. Building is dayed and not terribly well maintained.
Stayed 1 night in Mar 2024

8/10 Good

Tom

Traveled with group
Liked: Cleanliness, property conditions & facilities
No daily room service supposed to call desk for supplies. Very poor return of phone inquiries. Still waiting on return phone call three days after checking out.
Stayed 3 nights in Mar 2024

6/10 Okay

John

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

2/10 Terrible

Evelyn

Traveled with family
Lack of friendliness, information about facilities, luggage assistance and amenities at Check-In. Issues with no hot water, refrigerator froze all our contents, ice machine inoperable on our floor and poor check out.
Stayed 3 nights in Mar 2024

8/10 Good

Chau

Stayed 1 night in Mar 2024

10/10 Excellent

Dawson

Liked: Cleanliness, staff & service, property conditions & facilities
The sink wasn’t cold at all.
Stayed 1 night in Mar 2024

2/10 Terrible

Jennifer, cedar rapids

Traveled with family
Disliked: Cleanliness, staff & service
Wouldn’t do it again.
Stayed 1 night in Mar 2024

2/10 Terrible

Anya

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

James

Stayed 4 nights in Feb 2024

10/10 Excellent

Mang

Liked: Cleanliness, staff & service, property conditions & facilities
Great place wish the payouts was better
Stayed 1 night in Feb 2024

8/10 Good

Craig

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun place to stay and play!
Stayed 1 night in Feb 2024

6/10 Okay

Danuta

Disliked: Cleanliness, amenities, property conditions & facilities
Glass on the parking lot 😡
Stayed 1 night in Feb 2024

8/10 Good

Arcelia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

MARTIN

Traveled with family
Disliked: Cleanliness
.
Stayed 2 nights in Feb 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

RODNEY

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

8/10 Good

Cody

Traveled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Overall not a bad stay after switching rooms. They are in the middle of remodeling the older tower and the pictures of the room didn’t accurately portray the room. After swapping to another room it was wonderful. I can’t recommend the lower rooms but the premium rooms were excellent
Stayed 1 night in Feb 2024

8/10 Good

Melinda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would like to see shower chairs in the shower for handicapped people
Stayed 1 night in Feb 2024

8/10 Good

Mike

Update
Stay was nice but rooms could use some updating. The carpet in our room was in poor condition. It was wrinkled
Stayed 1 night in Jan 2024

10/10 Excellent

Travis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time
Stayed 2 nights in Jan 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024