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Reviews of Rivora Residence

3 out of 5
Rivora Residence
No. 11, Kumudu Mawatha, Watapuluwa, Kandy, Central Province

Reviews

8.8

Excellent

Rating 10 - Excellent. 19 out of 31 reviews" "
Rating 8 - Good. 8 out of 31 reviews" "
Rating 6 - Okay. 2 out of 31 reviews" "
Rating 4 - Poor. 0 out of 31 reviews" "
Rating 2 - Terrible. 2 out of 31 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Arnoul

Disliked: Cleanliness, property conditions & facilities
We arrived at the hotel and they didn’t have our booking registered. Very poor management and didn’t even offer a solution or to pay us back.
Stayed 1 night in Jul 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Nothing particularly unique. Located in non-descriptive quite neighborhood. Good for walks.
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are different common resting area, spacious & well decorated. Friendly & smiley staff. Our TV was not working the first night but it was fixed the next day. Location is a bit far from Kandy city but it is quite and comfy. The bed is also comfy but there is noise when turning on the bed! Overall, very good and recommended!
Stayed 2 nights in Jan 2020
Response from Rivora Team on 2020/1/16
Dear sir/madam, Thank you very much for your valuable comment and we will strive to improve our product day by day. We are looking forward to see you again. Have a great day ahead of you and thank you again for visiting us. Rivora Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019

2/10 Terrible

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Management were appallingly rude and refused to acknowledge our cancellation of a second night made prior to our arrival and confirmed by them at the time. He completely disregarded the cancellation policy written on Expedia and refused to refund our payment. He ended up throwing a ruppee note equivalent to 1/3 of what we were owed to ‘make us go away’.Expedia have been essentially uncontactable with regard to this discrepancy between what is written on Expedia and what management says sending automated email responses to our attempt to contact them. I would advise strongly against booking Rivera Residence and against believing cancellation policies outlined by Expedia
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No swimming pool but hotel very modern and clean, staff very pleasant
Stayed 1 night in Feb 2019

10/10 Excellent

JESHRI, Sydney, Aus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with great staff. Only downside is that the hotel is a fair way to the city centre so have to rely on tuk tuks or taxis. Would highly recommend.
Stayed 2 nights in Dec 2018

10/10 Excellent

Aashish, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very very courteous and professional service from the staff. Place is as clean as it can get.
Stayed 1 night in Nov 2018

8/10 Good

Debbie, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable room, lovely staff. Nice breakfast. Would recommend
Stayed 1 night in Nov 2018

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great find!
This boutique hotel was perfect for our overnight stay in Kandy. Note that this hotel is not in a central location, but is in what appears to be an upscale neighbourhood close to the river. Everything about the hotel appears to be new and modern with great en-suite bathrooms and comfortable beds. Currently no onsite restaurant, but food can easily be ordered in by the very friendly staff. Would highly recommend for those looking for a quiet place to stay.
Stayed 1 night in Nov 2018

10/10 Excellent

Dr.shantha

Excellent allround
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel & staff
We stayed for 2 nights & I highly recommend this hotel for it’s comfort, cleanliness & friendly staff.
Stayed 2 nights in Apr 2018
Response from allen on 2018/4/11
Our pleasure to serve you the best as we could .Thanks very much for the positive comment about Rivora residence

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
Staff were incredibly friendly and helpful. The hotel is full of character and the room was very comfy. Amazing breakfast. They also let us use the microwave to make popcorn :) A little bit out of Kandy but affordable tuk tuks into the city.
Response from allen on 2018/4/4
thank you for the appreciation.we will keep up the good work

6/10 Okay

Andrew

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel, but not given the room we payed for!
Nice hotel, little out of the town. Would need a tuk tuk or private driver to get into the town. Clean and comfortable hotel. Only down side was we booked and payed for a room with a Mountain View only to be put in a room on the ground floor behind reception with a view of a full height wire fence. When asked about the room we had booked we were told no rooms had a Mountain View, only to find out the following morning that there is a room with a Mountain View.
Stayed 2 nights in Mar 2018
Response from allen on 2018/4/4
Hi I apologize for the inconvenience.will try our best to do much better in the future

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great rooms very clean and comfortable, staff were also very welcoming and helpful. We had a wonderful stay, the hotel is located in a quiet residential area which was lovely and relaxing, nice to be a little bit outside the hussle and bustle of the city centre.
Stayed 2 nights in Mar 2018
Response from allen on 2018/4/11
thank you for staying with us best regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern boutique a little outside of Kandy.
Lovely modern hotel in a quiet residential area. Clean and comfortable. Friendly staff. About a 15 minute tuk tuk ride from Kandy didn't matter too much as we were only there 2 nights but not ideal if there longer as was difficult to find when coming back from Kandy and local drivers struggled to find it.
Stayed 2 nights in Jan 2018
Response from allen on 2018/4/4
hi thanks for staying with rivora residence

10/10 Excellent

Phebe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An oasis in Kandy
Lovely place on the outskirts of Kandy. Beautifully furnished and outfitted, very comfortable. So nice to be in a peaceful setting, away from the busy center of town. Just a short walk and there's the main road, easy to catch a tuktuk to wherever you are going. Really enjoyed our three nights here.
Stayed 3 nights in Jan 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
there are other choices
remote from the city in the middle of nowhere, the house indeed was beautiful, but the service was distant and passive, everything was like you ask and they answer, including breakfast time, wifi password and morning eggs! which is not the Sri Lankan style of service I got from other hotels, villas and guesthouse. Kandy has too many other choices, unfortunately I won't recommend this place.
Stayed 1 night in Jan 2018

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok valuta for pengene
Veldig fint hotell. Ligger litt langt fra byen, men ellers bra. Vi spiste kun frokost der, den var ikke så bra.
Stayed 1 night in Mar 2020

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour des plus agréables.Hotel récent à la très belle déco très tendance ethnic chic.tout est king size: chambres et parties communes.Personnel très professionnel ´agréable et serviable.Trés bel hôtel à l’excellent rapport qualité prix:assez exceptionnel. Un grand merci pour ce séjour au calme dans un endroit résidentiel loin de la cohue du bruit et des encombrements de Kandy au demeurant dans un site exceptionnel.
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
personnel très accueillants et souriants chambre très propre. Nous recommandons vivement cet hôtel
Stayed 1 night in Jan 2019

10/10 Excellent

Isabelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mycket vackert ställe! Rent och bekvämt. Mycket bra service. Skulle absolut bo igen.
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Stayed 3 nights in May 2018

8/10 Good

Wing Chi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
寧靜的空間
離康堤市（佛牙寺）有一定距離，約10-15分鐘車程，附近全是民宿沒有食店。飯店只提供簡單食物或代訂pizza hut
Response from allen on 2018/4/11
Thank you for the comment.We are working on for a food service .soon we will offer dinners

10/10 Excellent

LCWHK, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend!
Fabulous breakfast and excellent service！ Hotel is clean with enough facilities in the room. Hotel staff are friendly, helpful and considerate. Breakfast was rich with many items! A fruit platter with a variety of fruits was one of the items for the breakfast. On one day, I mentioned that I like papaya only. Then on the next day, I was surprised that they remembered it and prepared a whole plate of papaya to me! That was so warm indeed! Special thanks :)
Stayed 3 nights in Mar 2018
Response from allen on 2018/4/4
Hi We are delighted by your good comment on our residence and the service.we will try to upgrade it with many more new things to make all our guests thank you very much for the appriciation

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feels like home
The rivora hotel is just outside Kandy but you can reach everything easily by tuktuk or taxi. The area is very quiet, so you can relax after a busy day. The room was super clean and the staff extremly helpful and friendly. We stayed for 3 nights and I wish we could have stayed longer!
Stayed 3 nights in Mar 2018
Response from allen on 2018/4/4
Hi Thank you very much for the appreciation . we will keep up the good work

8/10 Good

Mathieu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien pour une nuit sur kandy
Propre, bonne literie, petit déjeuner agréable, par contre hôtel un peu éloigné de la ville, bon rapport qualité prix
Stayed 1 night in Feb 2018
Response from allen on 2018/4/4
Hi Thanks for the comment.best regards

8/10 Good

julia , Bonn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Neues Hotel mit super Service
Sehr netter Aufenthalt in neuem Hotel zum fairen Preis; Ausflüge wurden ebenfalls zum fairen Preis mit super Tour Guides (Shashi sehr empfehlenswert) organisiert.
Stayed 2 nights in Dec 2017
Response from Charles on 2018/1/9
Thank you sir, It means a lot coming from you and we hope to see you again.