Great resort and staff, but disappointed by inflexible policies
Overall, we had a very good experience. The resort is beautiful and the staff were warm throughout our stay.
Unfortunately, our toddler became sick, and we made the difficult decision to leave a night early. While we understand policies are in place, we were disappointed that management wasn’t more understanding of the situation, especially given we had paid for a room upgrade we couldn’t use.
The frontline staff were excellent, but we’d encourage management to consider more family-friendly policies for unforeseen circumstances. No one wants to vacation with a sick child, and certainly no one wants to expose others to it.