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A very special place. Gorgeous surroundings. Top level gourmet cuisine. En-suite onset was amazing. Friendly staff. Just wow.

Everything was amazing. The room was spacious and my wife and I were able to rest and recover after a long multi week trip through Japan and Korea. The only downside was that the laundry facilities were temporarily out of service during our stay. Other than that I highly recommend for a peaceful night to recover the body.

The staff was amazing! So kind

Very recommed

Excellent option for the region. Super clean and close to the lift.

We stayed here for a week while visiting our daughter who lived nearby. The staff were friendly, and polite. No problem with communication even though I do not speak Japanese. I really enjoyed their breakfast buffet. The view of the mountains from the room can't be beat. I agree with one review that said the toilet in the reception is the best toilet I have been to in Japan, as crazy as that may sound. Highly recommend!

Room was amazing and huge! We got a private Onsen in ours and it was so cool! Definitely recommend staying there!!

Big rooms, amazing staff and beautiful surroundings. The Onsen was the best part. Would stay here again.

Incredible experience at Suzukiya Ryokan! Staff is incredible! They speak some English and you can communicate perfectly fine with all of them. They are so incredibly kind and welcoming! The room was very traditional with straw mats, room dividers, very comfortable beds on the floor. Hot spring baths indoors as well as outdoors were absolutely fantastic! They are separated by gender, you wash up before entering a really hot bath and relax like you haven't relaxed in a long time! Then they bring...

It was really great, clean rooms and great staff

a great hotel with very comfortable bed and clean room, nice room, best in class service, thank you and a great stay.

room was very clean. staff were very friendly and helpful.

The room was very spacious and all staff were very helpful.

Great location in Zao onsen town. Very traditional—uniquely like “infinity castle” with stairs and tatami everywhere. The shuttle service from/to Yamagata station is a plus. Only public bathroom available, but there’s toilet in the room.

Absolutely adore Kappa no Yado, and I still daydream of being in Togatta. 10/10 an absolutely beautiful experience. Every staff member was kind, helpful and thoughtful throughout our honeymoon. The grounds have a heartbeat, with hot spring water flowing through the town, bubbling forth rich life. The sounds of bear bells jingling in the street. The glow of modern Japan meets rural Japan in small notable ways.