Joshin'etsu-kogen National Park Tours

I booked this trip around six months ago, and at the time I was told that the accommodation would have a staffed reception. Unfortunately, by the time I arrived, this had changed. I stayed for seven days and six nights, and during that time we weren’t given enough bath towels. This meant we had to wash the used ones ourselves, but there wasn’t really enough laundry detergent provided for us to do so properly. When I made the booking, I was also assured that luggage storage would be available after check-out. Sadly, because the place has now moved to a completely contactless system, this service was no longer offered. In the end, we had to pay for external luggage storage instead. If you’re planning to cook during your stay, it’s worth checking in advance whether the kitchen has the basics you need. You may need to ask specifically about things like knives, spatulas, and ladles, as these weren’t fully provided.

A family of 4 with 2 young kids. Super convenient and very friendly staff. Didn't hear neighbours at all even with a baby next door.

Clean room. Friendly staff. Nice hotel thanks.