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瓊斯伯勒假日飯店 - IHG 旗下飯店的評分

3 out of 5
瓊斯伯勒假日飯店 - IHG 旗下飯店
2908 Gilmore Drive, Jonesboro, AR

評論

8.2

非常好

10 分，有夠讚；315 則評論中有 162 則" "
8 分，不錯哦；315 則評論中有 81 則" "
6 分，一般般；315 則評論中有 29 則" "
4 分，不太好；315 則評論中有 17 則" "
2 分，很糟糕；315 則評論中有 26 則" "

8.8/10

整潔度

8.4/10

員工素質

8.2/10

設施服務

8.6/10

住宿環境和硬體

8.0/10

環保程度

評論

10/10 有夠讚

Allen，Baytown

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice property and location was excellent.
於 2024 年 4 月住了 1 晚

2/10 很糟糕

Erick

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Never again
於 2024 年 4 月住了 2 晚

10/10 有夠讚

Blanca

喜歡：整潔度、員工素質和住宿環境和硬體
The comfort
於 2024 年 3 月住了 1 晚
Melissa C. | Guest Relations Management Team 於 2024年4月15日回覆
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your positive review and look forward to your future stays with us. Have a wonderful day.

10/10 有夠讚

Sharon

商務旅客, 家庭旅遊
喜歡：員工素質和住宿環境和硬體
Property was clean and staff was helpful and welcoming.
於 2024 年 3 月住了 1 晚
Melissa C. | Guest Relations Management Team 於 2024年4月15日回覆
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your positive review and look forward to your future stays with us. Have a wonderful day.

8/10 不錯哦

Tim

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 1 晚
Melissa C. | Guest Relations Management Team 於 2024年4月15日回覆
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your positive review and look forward to your future stays with us. Have a wonderful day.

10/10 有夠讚

Josh

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚

4/10 不太好

Jeffrey

商務旅客, 家庭旅遊
喜歡：員工素質和設施服務
不喜歡：整潔度和住宿環境和硬體
First room we were offered was not vacuumed, there were stains on the wall and furniture, mold on the tub, discoloration on towels with holes too. Staff was accommodating and gave us another room, but it was not much better. For $182 we expected much more. Holiday Inn properties generally have high standards. However, this location did not.
於 2023 年 12 月住了 1 晚
Melissa C. | Guest Relations Management Team 於 2024年4月15日回覆
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn Jonesboro. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 有夠讚

Patrick

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 1 晚

10/10 有夠讚

Craig

於 2023 年 11 月住了 1 晚

6/10 一般般

Travis

於 2023 年 10 月住了 1 晚

10/10 有夠讚

RAYNARD，DALLAS

商務旅客
Basic Holiday inn, carpet on floor 3 had lots of stains in the hall.
於 2023 年 10 月住了 1 晚

8/10 不錯哦

Andrew

於 2023 年 10 月住了 2 晚

6/10 一般般

Femia，Sierra Vista

喜歡：整潔度
不喜歡：員工素質
於 2023 年 9 月住了 2 晚

6/10 一般般

John

商務旅客
喜歡：整潔度、員工素質和客房舒適度
Holiday inn Express on its way out
I chose holiday inn express for their clean and new atmosphere. This particular hotel is not in the usual clean and well kept shape as most other locations I have been to. Still nice enough but beginning to lack in maintenance and upkeep. Rooms are beginning to show aging. If you want breakfast you have to purchase a ticket for breakfast that is prepared by someone so don’t expect the typical holiday inn breakfast experience. There was nothing special about the prepared breakfast that would make it more intriguing. Evening Staff was pleasant morning was nice but had to get their attention. Was not openly greeting customers.
於 2023 年 8 月住了 1 晚

10/10 有夠讚

Ruthann

喜歡：整潔度、住宿環境和硬體和客房舒適度
The staff were amazing. Check in was one of the nicest and easiest ones I have had in a long time.
於 2023 年 8 月住了 1 晚

2/10 很糟糕

Lauren

情侶出遊, 商務旅客
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This was the worst Holiday Inn location I’ve been to. Had to pay for breakfast, went down at 6am when it started and no one even showed up for work. Not in the kitchen or at the front desk to check us out. No One was working! I waited for 15-20 mins. In the room- no towels, no shampoo conditioner or body wash, tub would not drain, toilet ran the entire stay. We will not be back
於 2023 年 8 月住了 1 晚

8/10 不錯哦

Jamie

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Perfectly adequate hotel. Staff were wonderful!
於 2023 年 8 月住了 2 晚

4/10 不太好

Denita

商務旅客
喜歡：員工素質和客房舒適度
不喜歡：整潔度和住宿環境和硬體
The customer service was great, the bed was comfortable and clean but the carpet thoughout the hotel is outdated and has a mildew smell to it and needs to be replaced.
於 2023 年 8 月住了 1 晚

10/10 有夠讚

Corey

於 2023 年 7 月住了 4 晚

6/10 一般般

Thomas

情侶出遊
[ ] Narrow room. The space between the bed and furniture along the opposite wall was so narrow, only one person could pass between...and we are small people. Im not sure a large person could have made the passage at all. I estimate 14". [ ] Dog Hair. If a service animal is in the room, extra care should be taken to clean the room properly, for those guests that are expecting a pet free environment. We found dog hair on the window sill and all over one of the bed covers. My wife has alergies to animals that kept her from getting a good nights sleep. [ ] Trash. There was only one trash can in the room, making it inconvenient for guests in the bathroom. [ ] Toilet. The toilet would not flush unless the handle was held down. When guests pay a good price to spend the night, the expectation is that things will work properly. [ ] Another family in the hotel was told, when they checked in, that thier children under 17 would eat free at the restaurant. In the morning it was "10 and under". There was no compromise, or consession made to accommodate this family with four teenagers.....even for a one time "Sorry for the misunderstanding". [ ] These things don't speak well of the hospitality industry and will certainly deter repeat business. [ ]
於 2023 年 7 月住了 1 晚

2/10 很糟糕

Anna

不喜歡：員工素質
Melissa 於 2023年7月19日回覆
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn Jonesboro. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Sincerely, Guest Relations Management Team

10/10 有夠讚

Harron

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 6 月住了 2 晚
Melissa 於 2023年7月7日回覆
Harron, On behalf of the staff here at the Holiday Inn Jonesboro we greatly appreciate your positive review and look forward to your future stays with us. Have a wonderful day.Sincerely,Guest Relations Management Team

6/10 一般般

Frank

家庭旅遊
喜歡：員工素質
不喜歡：整潔度
Room floor was sticky. Bathroom was not up to HI standards for cleanliness. Beds were clean and comfortable.
於 2023 年 6 月住了 1 晚
Melissa 於 2023年7月3日回覆
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn Jonesboro. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments and for choosing Holiday Inn, and if I can be of assistance to you, please contact me. Sincerely, Guest Relations Management Team

10/10 有夠讚

Rebecca

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
One of the nicest places I've stayed!
於 2023 年 6 月住了 1 晚
Melissa 於 2023年7月3日回覆
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn Jonesboro. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments and for choosing Holiday Inn, and if I can be of assistance to you, please contact me. Sincerely, Guest Relations Management Team

10/10 有夠讚

Lonnie

於 2023 年 6 月住了 1 晚
Melissa 於 2023年6月19日回覆
Lonnie, Thank you for leaving a review.. I'm glad you had a great stay! I look forward to you staying here again.

2/10 很糟糕

sharon

家庭旅遊
喜歡：整潔度和住宿環境和硬體
不喜歡：員工素質
mattress had a huge hole where your butt sits very uncomfortable, had to stuff a pillow in it to keep back from hurting, slept terribly
於 2023 年 6 月住了 1 晚
Melissa 於 2023年6月15日回覆
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 很糟糕

Robert

於 2023 年 6 月住了 1 晚
Melissa 於 2023年7月3日回覆
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn Jonesboro. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments and for choosing Holiday Inn, and if I can be of assistance to you, please contact me. Sincerely, Guest Relations Management Team

10/10 有夠讚

Allen，Baytown

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 5 月住了 1 晚
Melissa 於 2023年6月8日回覆
Thanks for staying with us. We appreciate your feedback!

10/10 有夠讚

Charles

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
A pleasant stay. They didn’t have free breakfast with stay unfortunately. Diner area opened up for guests for early morning.
於 2023 年 5 月住了 1 晚
Melissa 於 2023年5月24日回覆
Thank you for leaving a review.. I'm glad you had a great stay! I look forward to you staying here again.

8/10 不錯哦

Morgan

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
The hotel room was overall comfortable and clean. The bed and pillows were decent. The walls are very thin and you can hear everything in other rooms and in the hallway. There was loud giggling for hours.
於 2023 年 5 月住了 1 晚
Melissa 於 2023年5月19日回覆
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 不錯哦

Linda

團體旅遊
喜歡：整潔度、住宿環境和硬體和客房舒適度
於 2023 年 4 月住了 1 晚
Melissa 於 2023年5月19日回覆
Thanks for staying with us. We appreciate your feedback!

10/10 有夠讚

Jon

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 4 月住了 2 晚
Melissa 於 2023年5月19日回覆
Thanks for staying with us. We appreciate your feedback!

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 3 月住了 1 晚
Melissa 於 2023年4月5日回覆
Thank you for leaving a review.. I'm glad you had a great stay! I look forward to you staying here again.

2/10 很糟糕

William

於 2023 年 3 月住了 1 晚
Melissa 於 2023年5月19日回覆
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 很糟糕

David

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
JUST DREADFUL
If you check your records you will find we stayed at this hotel two times within 10 days. The first time it took a very long time to check in but the room was decent. The second time, the desk clerk was on the phone when we arrived. She continued to speak on the phone for a good five minutes without even looking up to acknowledge us. When we were checked in, we went to our room and the heat/air was non-operational. Beds were made, but smelled like old lady perfume and armpit, so I suspect they were not changed. My husband went down, got key to second room, it was uncleaned, unmade. Tried to call her to bring another room key, but she was back on the phone. Had to go down again. Third and final room was clean. Bathtub drain did not seal. Toilet paper holder barely anchored. Too pissed to go get another key. Hotel was hardly occupied. No wonder. NO REMUNERATION FOR AWFUL EXPERIENCE WAS OFFERED.
於 2023 年 3 月住了 1 晚
Melissa 於 2023年5月19日回覆
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 有夠讚

Bradly

於 2023 年 3 月住了 1 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、住宿環境和硬體和客房舒適度
不喜歡：員工素質
One person at front desk, checked in seven people one by one and had to answer the phone. No one to help or call to help
於 2023 年 3 月住了 1 晚

8/10 不錯哦

THOMAS

喜歡：員工素質、設施服務和住宿環境和硬體
Very Nice hotel property looked great.The Restaurant people were rude one day and messed up my order the next day. I told management they took care of it.
於 2023 年 2 月住了 3 晚

10/10 有夠讚

Ashley

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Love this hotel! Beds are super comfortable and rooms are always clean!
於 2023 年 2 月住了 1 晚

10/10 有夠讚

James

於 2023 年 1 月住了 1 晚

6/10 一般般

真實旅客

商務旅客
喜歡：員工素質和住宿環境和硬體
Toilet didnt flush, loud at night
於 2023 年 1 月住了 5 晚

10/10 有夠讚

Michael，olathe

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2022 年 12 月住了 1 晚

8/10 不錯哦

Cody

情侶出遊
喜歡：員工素質
The room had trash in floor and stains on bed comforter , for the price thought it would be a lot cleaner and nicer .
於 2022 年 12 月住了 1 晚

8/10 不錯哦

William

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
“Incidentals?” Why wasn’t that mentioned?
Everything was great except they added a $50 charge to my credit card for “incidentals”. I asked why and when it would be refunded to my card. I was told it would be returned in 3-7 days. It only took a matter of minutes for them to charge it to my card. Why would it take so long to reverse that charge?
於 2022 年 12 月住了 1 晚

8/10 不錯哦

Ruth

喜歡：員工素質
於 2022 年 11 月住了 2 晚

10/10 有夠讚

Verlene

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Everything was nice and clean great spacious room
於 2022 年 11 月住了 1 晚

10/10 有夠讚

Kenn

喜歡：員工素質、設施服務和住宿環境和硬體
Neat and new
於 2022 年 11 月住了 1 晚

10/10 有夠讚

Robert

於 2022 年 10 月住了 1 晚

10/10 有夠讚

THEODORE

商務旅客, 團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Clean
於 2022 年 10 月住了 1 晚

4/10 不太好

Roblyn

商務旅客, 家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The room was dirty upon arrival and there wasn’t anyone to clean it so I vacuumed the carpet myself. We were schedule for 4 days and they never serviced the room. They didn’t bring any clean towels and by Friday I had to go in search of toilet paper. The two female staff were friendly but the male on Friday night was not helpful.
於 2022 年 10 月住了 3 晚