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Reviews of Fairfield Inn by Marriott Joliet South

2.5 out of 5
Fairfield Inn by Marriott Joliet South
1501 Riverboat Center Dr, Joliet, IL

Reviews

7.6

Good

Rating 10 - Excellent. 111 out of 281 reviews" "
Rating 8 - Good. 73 out of 281 reviews" "
Rating 6 - Okay. 42 out of 281 reviews" "
Rating 4 - Poor. 26 out of 281 reviews" "
Rating 2 - Terrible. 29 out of 281 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Kaitlin, Joliet

Was a great stay
Stayed 1 night in Apr 2024

4/10 Poor

Corinna

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Nobody was there for check-in. There was a number to call but nobody answered. The staff was nice enough but not very engaging, didn’t seem like they were interested in having guests even upon check-out. Window was not lockable. Tons of construction around the area and not great signage for where to go. Overall disappointing and definitely not worth the money!
Stayed 1 night in Apr 2024

10/10 Excellent

imalu

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've love my stay here!! Was awesome, bedroom cleaned and smelled so good
Stayed 1 night in Mar 2024
Response from Debbie on 2024/3/11
thank you

10/10 Excellent

Sapna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was beautiful, clean, nothing broken or stained, and affordable. Wonderful room.
Stayed 1 night in Mar 2024
Response from debbie on 2024/3/11
thank you

10/10 Excellent

Angelica

Stayed 1 night in Mar 2024
Response from Debbie on 2024/4/9
thank you

10/10 Excellent

Andrea

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Highly Recommend this Hotel. Will stay here again.
Stayed 2 nights in Mar 2024
Response from debbie on 2024/3/11
thank you

10/10 Excellent

Charles, Palatine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and quiet area
Stayed 1 night in Feb 2024
Response from debbie on 2024/3/11
thank you

8/10 Good

Weezy

Liked: Cleanliness, staff & service, property conditions & facilities
Pool broke
Stayed 1 night in Feb 2024
Response from debbie on 2024/3/11
thank you

8/10 Good

Daniel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
Late arrival, early departure visit. Service was professional and accommodations exceeded expectations.
Stayed 1 night in Jan 2024
Response from debbie on 2024/3/11
thank you

10/10 Excellent

Joey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from debbie on 2024/3/11
thank you

10/10 Excellent

Sherman

Liked: Cleanliness, staff & service, property conditions & facilities
No comment
Stayed 1 night in Jan 2024
Response from debbie on 2024/3/11
thank you

10/10 Excellent

Tamika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Fairfield Inn Team on 2024/1/22
Thank you for your feedback!

6/10 Okay

Scott

Stayed 3 nights in Dec 2023
Response from debbie on 2024/3/11
I am so sorry you did not find the hotel 5 out of 5. Please let us know what we can do better. your business is important to us thank you Management

8/10 Good

Amber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was great! Only complaint I have is that the televisions were a bit tough to figure out and the volume was out of control. Took us about 30 min to get things sorted out.
Stayed 1 night in Dec 2023

6/10 Okay

JEFF

Charged for parking which is BS. Expedia has free parking. Phones are garbage, people can't call you and the front desk can't transfer either. Useless. And the front desk help... less than pleasant.
Stayed 1 night in Dec 2023

10/10 Excellent

Maureen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little pool and great breakfast
Stayed 3 nights in Dec 2023

8/10 Good

Allison

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly, the hotel was clean and the price very reasonable for the area. The only negative was that the breakfast was minimal and could be improved a lot.
Stayed 4 nights in Nov 2023

10/10 Excellent

T

Stayed 1 night in Nov 2023

10/10 Excellent

Jess

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 1 night in Nov 2023

10/10 Excellent

Adan

Traveled with family and small children, Traveled with group, Business traveler, Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms quiet
Stayed 2 nights in Oct 2023

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

4/10 Poor

Candice

Liked: Property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Arthur

Stayed 1 night in Oct 2023

10/10 Excellent

Adan

Traveled with family and small children, Traveled with group, Business traveler, Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and friendly
Stayed 2 nights in Oct 2023

10/10 Excellent

Duane

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Matthew

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Debra

Stayed 2 nights in Sep 2023

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service
We only stayed one night. Facility ok but seemed like it was in need of some updating as i saw wall paper peeling, etc. Also, there was not very much available for breakfast. But staff was very nice.
Stayed 1 night in Sep 2023
Response from Debbie on 2023/10/6
thank you

6/10 Okay

Michele

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nice people, run down place
The staff was friendly but overwhelmed and not always available when needed. The condition of the room was old and the building, was very worn down. The unfinished wall by the pool and the condition of the tiles around the pool were poor.
Stayed 1 night in Sep 2023
Response from debbie hunter on 2023/10/6
thanks for letting us know how we are doing we are replacing the wall paper and it is a process to complete. we are continuedly updating the hotel. thank for letting us know how we are doing

10/10 Excellent

Janita Lynn

Stayed 1 night in Sep 2023

10/10 Excellent

Robert, Greenfield Center

Stayed 1 night in Sep 2023
Response from debbie on 2023/10/6
thannks

10/10 Excellent

Meisa

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and helpful
Stayed 1 night in Aug 2023
Response from debbie on 2023/9/12
thank you

10/10 Excellent

kathryn, seaford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed on my way to college and got a good night sleep.
Stayed 1 night in Aug 2023
Response from GM on 2023/8/16
We would like to thank you for staying with us. Your home away from home. please do come back and stay with us again. Fairfield Family

8/10 Good

James

Stayed 1 night in Jul 2023
Response from debbie on 2023/9/12
thank you

8/10 Good

K

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and a great continental breakfast. Would definitely recommend!
Stayed 1 night in Jul 2023
Response from GM on 2023/8/16
We would like to thank you for staying with us. Your home away from home. please do come back and stay with us again. Fairfield Family

8/10 Good

Elinor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were there for 2 nights. Housekeeping did not come in during our stay - we were used to housekeeping coming in daily to change towels. Otherwise the stay was great.
Stayed 2 nights in Jul 2023
Response from GM on 2023/8/16
We would like to thank you for staying with us. Your home away from home. please do come back and stay with us again. Fairfield Family

2/10 Terrible

Scott

Stayed 4 nights in Jul 2023
Response from GM on 2023/8/16
We would like to thank you for staying with us. Your home away from home. please do come back and stay with us again. Fairfield Family

10/10 Excellent

Christian

Stayed 1 night in Jun 2023

10/10 Excellent

kelsey

Stayed 2 nights in Mar 2023

10/10 Excellent

Richard

Stayed 1 night in Mar 2023

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service
Overall it was a good stay, the facility is clean and staff was friendly. However, we went specifically because of the heated pool/hot tub (hot tub was shown in pictures) and the pool floor was dirty, cold, and no hot tub at all.
Stayed 1 night in Feb 2023

10/10 Excellent

Jennie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

8/10 Good

Ashley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff, room was clean and it was a good room. Microwave in the room which was nice and had full size shampoo, conditioner and body wash in the room which was convenient and looked to be possibly locked closed which makes it feel more hygienic. Wish there was a hot tub and just wish they had more breakfast, there were several options but we came down about 8:45am and a lot of the hot option were empty or down to the last scoop, not sure if it’s serve till gone so that may have just been our mistake for not being there earlier but the staff was very nice from check in to check out so I was very happy.
Stayed 1 night in Jan 2023

10/10 Excellent

James

Stayed 1 night in Jan 2023

2/10 Terrible

Robert

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Shower was dirty
Stayed 1 night in Dec 2022

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were very comfortable. Everything was clean

10/10 Excellent

Megan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Wonderful stay! The staff was excellent and very friendly. They made sure we had all that we needed through the whole stay. The beds were comfortable and everything was very tidy. Our family very much enjoyed the continental breakfast and were ecstatic to find that there were specific gluten free options. We always bring gluten free food in case while traveling and never had to dip into it. Very much recommend!
Stayed 1 night in Oct 2022

2/10 Terrible

manuel s

Traveled with family
Disliked: Cleanliness
Rooms not clean
Stayed 3 nights in Sep 2022
Response from GM on 2022/9/6
Please contact the general manager so we can get a better understannding what happened during your stay.

6/10 Okay

Erin

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022