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JEN Johor Puteri Harbour

4.5 star property

Choose dates to view prices

Photo gallery for JEN Johor Puteri Harbour

Outdoor pool
Breakfast area
View from room
Lobby sitting area
Spa
VIP Access

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Spa
  • Room service
  • Parking included

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Room options

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About the neighborhood

Map
Persiaran Puteri Selatan, Puteri Harbour, Iskandar Puteri, Johor, 79000

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free theme park shuttle
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: MYR 20 for adults and MYR 10 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Harbour Cafe
  • Shake & Burger at Lounge
  • Skybar Bar & Restaurant

Things to do

  • Children's pool
  • Health club
  • Outdoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Children's pool
  • Free theme park shuttle
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 5 meeting rooms
  • 5,543 square feet of conference space
  • Business center
  • Computer station

Outdoors

  • Garden
  • On the waterfront
  • Picnic area
  • Rooftop terrace

Spa

  • Body scrubs
  • Body wraps
  • Facials
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 4 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LED TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Special check-in instructions

Guests who book breakfast-inclusive rate plans will receive breakfast for adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Property payment types

Important information

You need to know

Fees for extra beds vary for adults and children.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Property is also known as

Hotel Traders Puteri Harbour
Puteri Harbour Hotel
Puteri Harbour Traders
Puteri Harbour Traders Hotel
Puteri Traders Hotel
Hotel Jen Puteri Harbour Johor Shangri-La Iskandar Puteri
Traders Hotel Puteri Harbour Nusajaya
Traders Puteri
Traders Puteri Harbour
Traders Puteri Harbour Nusajaya
Hotel Jen Puteri Harbour Johor Nusajaya
Hotel Jen Puteri Harbour Johor Shangri-La
Hotel Hotel Jen Puteri Harbour, Johor by Shangri-La
Hotel Jen Puteri Harbour, Johor by Shangri-La Iskandar Puteri
Hotel Jen Puteri Harbour Johor
Jen Puteri Harbour Johor Shangri-La
Jen Puteri Harbour Johor Shangri-La Iskandar Puteri
Traders Hotel Puteri Harbour

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JEN Johor Puteri Harbour Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 397 out of 966 reviews
Rating 8 - Good. 414 out of 966 reviews
Rating 6 - Okay. 96 out of 966 reviews
Rating 4 - Poor. 37 out of 966 reviews
Rating 2 - Terrible. 22 out of 966 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Masyitah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff especially staff at breakfast area.
Stayed 1 night in Mar 2023

10/10 Excellent

Farah Liza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a good time staying there to detox and relax. We drove in and ample space to park. Great food around.
Stayed 3 nights in Oct 2022

8/10 Good

Shelby

Liked: Cleanliness, staff & service, property conditions & facilities
excellent area next to a quiet harbour with nice view, even a quiet place, small shops and restaurants still close to hotel. Nice staff and spacious.
Stayed 2 nights in Dec 2022

10/10 Excellent

Keng Kuan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet hotel. Staff were accommodating and assisted on late check-out request.
Stayed 1 night in Oct 2022

10/10 Excellent

arokia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay. Experience is good. Kind and approachable staff. Clean rooms and food was good.
Stayed 2 nights in Sep 2022

10/10 Excellent

Mirza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionists was very nice and even had us able to park our vehicle at the lobby for a while
Stayed 1 night in Nov 2022

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Business trip in south Malaysia

Business trip in south of Malaysia. Hotel is very good. Breakfast amazing. Large room. Wonderful pull and Gym. Highly recommended.
Stayed 3 nights in Aug 2022

8/10 Good

Joanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Got the room next to the main street. Could hear a bit of the noise as there was a night market going on.
Stayed 1 night in Feb 2023

10/10 Excellent

Elizabeth

Liked: Staff & service, amenities, property conditions & facilities
Very nice and friendly hotel , infinity pool is wonderful. I left my bangle n earrings in a small bag in the Thi tel and I only realize after 3 weeks, and the hotel kept aside for me 😊😊😇 really appreciate too much
Stayed 1 night in Jul 2022

8/10 Good

LEE WEI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel was alright, puteri harbor was disappointing, dirty and lots of shop closed down. and the hotel parking, is dark and limited parking, not secure too.
Stayed 2 nights in Oct 2022

8/10 Good

Josceyln

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had changed a lot since my last visit pre Covid but the staff are extremely friendly and make me feel at home. I guess not having a room with bathtub despite my companions having them was the disappointing factor for the stay. Overall is still a good place to stay and I’ll definitely stay there again if I go Malaysia.
Stayed 2 nights in Nov 2022

4/10 Poor

Valerie

Disliked: Cleanliness, property conditions & facilities

Rundown

Toilet very rundown! The auto curtain made loud noise.
Stayed 1 night in Feb 2023

8/10 Good

Muhammad Nuh

Liked: Staff & service, amenities, property conditions & facilities
Staff were really good. Customer service was tops. Hotel itself has aged badly. There were lot of hair in the room. Toilet bowl flushing non stop. Tv room sofa looks worn out. Bed was comfortable however. Enough for us to stay sleep and be cosy. If price is good i'l be back.
Stayed 1 night in Apr 2023

8/10 Good

ARINI

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast not much choice, cooking wise average. feet is cold coz not fully carpeted need to call recep to get the slippers. Overall room is good clean and tidy but lack of shopping ctr nearby.
Stayed 2 nights in Oct 2022

6/10 Okay

Felicia

Disliked: Staff & service, property conditions & facilities
The accommodation is a little old and towels are really smelly. We were charged for late supper without being notified. There was basically nothing much in the area as most had closed down due to covid. Nevertheless, area was peaceful and great for a getaway from the bustling city.
Stayed 1 night in Jul 2022

4/10 Poor

Navin

Liked: Amenities
Disliked: Cleanliness, staff & service
Needs major improvements at all levels especially staff. Rooms are not cleaned well enough. For the price paid a lot improvement is required.
Stayed 2 nights in Jun 2022

8/10 Good

Chi Seng

Liked: Staff & service
Disliked: Property conditions & facilities
The room smells terrible and old. The hotel manager should investigate the air-con condition. The breakfast is okay to us. Indeed, one would wonder, given the large space in the restaurant, they can offer more food choices. For example, a big steamer only offers same type of buns. However, to us, the breakfast is better than we imagined after reading the hotel comments.
Stayed 1 night in Sep 2022

2/10 Terrible

Lennard

Disliked: Staff & service, amenities, property conditions & facilities
Not happy with amenities closed during our stay. False promises and have not been compensated for this…
Stayed 1 night in Feb 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

Friendly staff but all else need improvements

Service staff were pretty nice and friendly, however the check-in process was extremely slow. They set up the sofa bed for us but the sheets on the bed was dirty. We asked for an extra blanket for the sofa bed and they gave us one that was very dusty. Bathtub was a nice addition to the room as the kids enjoyed it. TV channels were extremely limited and the kids were very bored with what was showing.
Stayed 2 nights in Sep 2022

2/10 Terrible

Wing Seng

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not all towels were provided, room was not properly cleaned, toilet has flushing problem, unsure how to order room service.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
ITS TOTALLY HORRIBLE EXPERIENCE AS FIRSTLY
Stayed 1 night in Jul 2022

4/10 Poor

yen yen jamie

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room is deteriorating. I can see the toilet is very moldy. Im staying on Wing 1 level 2. It was very noisy upstair the whole night. I can also heard loud music band coming from the street. The bed is uncomfortable and dusty. The whole night is not pleasant and it make my skin very itchy from the dust.

6/10 Okay

Josh

Liked: Staff & service
Disliked: Cleanliness

Improvement Required

The cleanliness of the hotel needs improvement. The toilet drainage was plagued and water overflowed during showering. Not just one room, I booked 3 rooms and 2 of them have the same issue. Very disappointing and definitely not worth being classified as by Shangri-La management standard.
Stayed 1 night in Sep 2022

4/10 Poor

Verified traveler

Liked: Cleanliness, room comfort

Bad experience

Breakfast was simply quite miserable. Door access was locked out not once, not twice but three times. Until engineering had to come and replaced the lock. No apologies given whatsoever while I waited for them to replace the lock (for like 20+mins).
Stayed 2 nights in Dec 2022

4/10 Poor

Ivy

Disliked: Cleanliness, staff & service, property conditions & facilities

Disappointment

1) Poor Wi-Fi connection 2) Pool is not opened and it was not stated upon choosing the hotels 3) Bathroom flooded after draining away the water from bath tub. After changing to another room, the toilet has foul sewerage smell. 4) Some areas are mouldy. 5) Stained bath towel.
Stayed 2 nights in Feb 2023