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Reviews of G5 Hotel & Serviced Apartment

3 out of 5
G5 Hotel & Serviced Apartment
G-01, Bangunan Duta Impian, No 14, Jalan Dato Abdullah Tahir, Johor Bahru, Johor

Reviews

7.4

Good

Rating 10 - Excellent. 25 out of 117 reviews" "
Rating 8 - Good. 49 out of 117 reviews" "
Rating 6 - Okay. 26 out of 117 reviews" "
Rating 4 - Poor. 7 out of 117 reviews" "
Rating 2 - Terrible. 10 out of 117 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Natalynn

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice room . Big comfortable beds . Good bathroom with lots of free things . Location great for food and shopping . Highly recommended
Stayed 1 night in Mar 2024

2/10 Terrible

Aizuddin

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

ALVIN

Stayed 2 nights in Dec 2023

8/10 Good

ramsey

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nearby f&b options are excellent. also, foot refexology & massage services are nearby.
Stayed 1 night in Dec 2023

10/10 Excellent

Siti

Stayed 3 nights in Nov 2023

6/10 Okay

Siti Raidah

Traveled with group
Liked: Cleanliness
There was no hot water. The water heater was faulty. Had to shower in cold water. Was only allowed 1 additional pillow. Alot of dragging of furniture sounds in the morning abt 8am when sleeping.
Stayed 1 night in Nov 2023

6/10 Okay

Wei Song

Stayed 1 night in Nov 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

JUN RUI

Stayed 1 night in Sep 2023

6/10 Okay

MONG LING

toilet is taller than room quite special.
Stayed 1 night in Sep 2023

8/10 Good

Vuiyun

Stayed 1 night in Aug 2023

8/10 Good

SiMin

Liked: Cleanliness, staff & service, property conditions & facilities
very convenient to variety of dining options.
Stayed 2 nights in Jun 2023
Response from Sheena on 2023/7/24
Dear Value Guest,Greetings from G5 Hotel & Serviced Apartment .Thank you for your generous feedback with us about your stay. We are delighted to read that you had a good experience with us and we would be more than happy to extend the same quality service to you at any given opportunity. We truly appreciate your support and we hope to welcome you again soon.Regards,The Management

2/10 Terrible

Rouhollah

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked this hotel by mistake and immediately called Expedia to cancel. They called the hotel and they said this is a non-refundable booking and we can not do anything! I would guess other customer services are similarly terrible.
Stayed 3 nights in Apr 2023

6/10 Okay

Erwin

Traveled with family
Liked: Staff & service
Stayed 1 night in Apr 2023

10/10 Excellent

Hong Soon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed there for one night and the stay there was good. Room was clean and the recep allows us to check out latest at 12:30pm Many eateries and pubs nearby. Tried the lok lok stall beside the hotel and it was good. I feel safe when returning to hotel late at night as the nearby stalls do open till late night.
Stayed 1 night in Apr 2023

10/10 Excellent

Tan Siu Ee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like the service provided as they were able to let us check-in on time. The bed is super comfy and I felt asleep really fast, even though I'm someone who have a hard time falling asleep in a new environment.
Stayed 1 night in Apr 2023

8/10 Good

kitting

Traveled with group, Traveled with family
Liked: Staff & service, room comfort
overall is clean, furniture old, pricey compared to the condition of the room.
Stayed 1 night in Dec 2022

10/10 Excellent

Richard

Stayed 2 nights in Sep 2022
Response from G5 Management on 2022/9/20
Dear Mr Richard. Thank you for choosing our hotel and giving us a full rating. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.Best RegardG5 Management

10/10 Excellent

Jin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Great stay kinda far walking distant to KSL about 30 min by grab is $5.There is food around door step.Nice place spacious and clean except tv by signal nothing to complain will recommend.
Stayed 1 night in Aug 2022
Response from G5 Management on 2022/8/31
Dear Jin, Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.Best RegardG5 Management

8/10 Good

Muhammad

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms is very clean and good condition 👍
Stayed 1 night in Aug 2022
Response from G5 Management on 2022/8/24
Dear Mr Muhammad. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.Best RegardG5 Management

10/10 Excellent

CHENG

Stayed 1 night in Aug 2022
Response from G5 Management on 2022/8/24
Dear Chengr. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.Best RegardG5 Management

10/10 Excellent

CHENG

Stayed 1 night in Aug 2022
Response from HM G5 Hotel on 2022/8/16
Dear CHENG. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel. Best Regards The Management

10/10 Excellent

CHENG

Stayed 1 night in Aug 2022
Response from HM G5 Hotel on 2022/8/16
Dear CHENG. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel. Best Regard The Management

10/10 Excellent

CHENG

Liked: Staff & service, property conditions & facilities, room comfort
Overall a good stay
been couple of times staying at this place, very near to Sg. easy to find & space for parking. staff is friendly & can speak proper English, quick check in. Room is quite spacious, air-con working well with hot shower. Bed is comfy and there are a handful of wall plugs for 3-pin adaptors. Place is consider quiet & good for a short stay. There are eatery, food courts & Lok Lok trunks just outside the hotel. Overall a good stay
Stayed 1 night in Jul 2022
Response from HM G5 Hotel on 2022/8/16
Dear CHENG. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel. Regards The Management

8/10 Good

Farhan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Management on 2022/7/30
Dear Farhana Thank you for your review and for choosing our hotel. I’m looking forward to having you again as a guest in our hotel. Best Regards The Management

10/10 Excellent

CHENG

Stayed 1 night in Jul 2022
Response from G5 Management on 2022/7/22
Thanks so much for the review. We appreciate the feedback and are happy that you are having a great experience. Thanks again for the full star review! Best Regards G5 Management

4/10 Poor

aw

Traveled with group, Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from G5 Management on 2022/7/22
Thanks so much for the review and thank you once again for your stay, hope to see you again. Best Regards G5 Management

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty room.
The room is damn dirty. Never even clean the room. Yucky..
Stayed 1 night in Jun 2022
Response from G5 Management on 2022/7/22
Thank you for your review. I'm sorry to hear you had a frustrating experience, we have taken your feedback on board, and we will strive to make improvements accordingly. but I really appreciate you bringing this issue to my attention. Thank you. G5 Management

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
one of the worst hotel i ever stay at JB
-room does not have wifi -room was in a very bad condition and dirty there was plaster laying around at the tables. -dining table with lots of stains. -aircon was not cold, ask for assistance hotel send ksl technician over. -hot water piping damage, as per technician they will ask Front Desk to do a room change, but this was an empty promise came back and check with Front Desk they pretend nothing can be done and they are full booked. -inform Front Desk for clean up room not done then inform us back like we own them -horrible service ever -no wifi for service apartment -does not deserve the rates of SGD 100++ a night
Stayed 2 nights in Jun 2022
Response from G5 Hotel Management on 2022/7/22
Thank you for your review. I'm sorry to hear you had a frustrating experience, we have taken your feedback on board, and we will strive to make improvements accordingly. but I really appreciate you bringing this issue to my attention. Thank you. G5 Management

6/10 Okay

Jessmine

Traveled with group
Liked: Room comfort
Disliked: Cleanliness
Stayed 2 nights in Apr 2022

8/10 Good

Mohd shah izwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2021

2/10 Terrible

Masazumi

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2021

10/10 Excellent

Yong m

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

10/10 Excellent

Yap

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Sheena on 2020/10/8
Dear Guest, Warmest greetings from G5 Hotel & Serviced Apartment Johor Bahru. Thank you for the great review. We certainly look forward to your next visit. Best regards, The Management

2/10 Terrible

Tan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth the price
The hotel was so run down.Level one and very dirty and crack walls.Strongly not recomend to stay.Not worth the price.No breakfast.The air con is not cold and the safe is out of order.
Stayed 1 night in Mar 2020

4/10 Poor

Sin ying

Stayed 1 night in Nov 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
You get what u paid for
Toliet isnt very clean and bed felt slightly itchy. Probably the location was near residential area, i was awoken by the sound of fireworks at approx 12am
Stayed 1 night in Oct 2019

4/10 Poor

John

Disliked: Amenities
hotel only issue 1 room card despite after i had requested for another
Stayed 2 nights in Sep 2019

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old and poor maintenance. Many baby cockroaches in the toilets and bedrooms. Pillow cases and bed sheets are stained. Made a request to hotel staff to change the towels on the 2nd day. They promised to do it but they didn't. Completely no wifi in the rooms. Totally no signal. Will not recommend to stay here. Definitely will not book this hotel again.
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveler

Stayed 2 nights in May 2019

8/10 Good

Chen Ching

Liked: Cleanliness, staff & service, room comfort
G5 Hotel JB
Location of hotel is good. Easily navigate through Grab to around food eatery and KSL mall. Breakfast don't expect much, simple Nasi lemak, fried meehoon and Mee. Clean room and hot shower is available. Overall stay experience is good.
Stayed 1 night in May 2019

8/10 Good

acelynn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like: The hotel is near to KSL. Great location and convenient. Hotel provide good variety of food for breakfast. Overall room is clean and hotel like. Dislike: Book a room for 4 pax but only provide toiletries for 2pax need to ask for extra. Saw one lizard in our room.
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

8/10 Good

Richard

Liked: Staff & service, room comfort
Breakfast
Breakfast always the same.
Stayed 2 nights in Jan 2019

6/10 Okay

Verified traveler

Disliked: Cleanliness, room comfort
Room was not very clean. There was a used bedroom slippers tucked on the sofa seats. Old stains were found on the bedsheets and the staff wanted to charge me for it.
Stayed 1 night in Jan 2019

8/10 Good

Halizah

Liked: Cleanliness, staff & service, room comfort
The stay was comfortable but the condition of the room was not very pleasant sight. Peeling paint and botch up wall work. The toilet is not elderly friendly. Need a climb a wide step of one foot high. The breakfast was nice and variable enough. I may come back if given a better room.
Stayed 2 nights in Jan 2019

8/10 Good

Raymond Lu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

8/10 Good

Raymond Lu

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2019

6/10 Okay

Jacky

Liked: Cleanliness
Stayed 1 night in Oct 2018