Terrace/patio
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Reviews of Courtyard by Marriott Johnson City

3 out of 5
Courtyard by Marriott Johnson City
4025 Hamilton Pl, Johnson City, TN

Reviews

9.0

Wonderful

Rating 10 - Excellent. 195 out of 304 reviews" "
Rating 8 - Good. 80 out of 304 reviews" "
Rating 6 - Okay. 16 out of 304 reviews" "
Rating 4 - Poor. 8 out of 304 reviews" "
Rating 2 - Terrible. 5 out of 304 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Gay

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from CYAGM on 2024/4/26
Thank you, Gay! We look forward to serving you again!

8/10 Good

Wynn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only two things that took a star away. Housekeeping was only every other day and the room had the most uncomfortable sofa we've ever sat in.
Stayed 6 nights in Apr 2024
Response from CYAGM on 2024/4/22
Thank you, Wynn! Safe travels!

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Such a friendly staff went over and above with an issue I had.
Stayed 2 nights in Mar 2024
Response from CYAGM on 2024/4/15
Thank you, Dawn! I am glad we could assist you. Safe travels!

6/10 Okay

Chimene

Business traveler
Liked: Amenities, property conditions & facilities
The property and rooms are clean. The breakfast is medicore.
Stayed 3 nights in Mar 2024
Response from CYAGM on 2024/3/21
Thank you for your review, Chimene. Should any item within your breakfast be unsatisfactory, we will happily remake it. We look forward to serving you again!

8/10 Good

Dawn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful.
Stayed 2 nights in Jan 2024
Response from CYAGM on 2024/2/22
Thank you, Dawn! I'm glad the staff could assist you during your stay. Safe travels!

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
clean comfortable room.
Stayed 1 night in Feb 2024
Response from CYAGM on 2024/2/21
Thank you, Tim! Come visit us again!

4/10 Poor

Minda

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, room comfort
Inconvenient. Poor
The room has odor that hit me when I first open the door. The pillows also has a smell. The power went out for ~ 4 hours, the room was freezing.
Stayed 1 night in Jan 2024
Response from CYAGM on 2024/2/2
Thank you for reviewing your experience, Minda. I apologize for any lingering aromas from our newly renovated property and for the complex-wide power outage due to an unfortunate traffic accident. We are happy that everyone remained safe during this time. We look forward to serving you again soon.

10/10 Excellent

Scottie

Stayed 2 nights in Jan 2024
Response from CYAGM on 2024/1/17
Thank you, Scottie! Safe travels!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in/out staff were nice and efficient. The room was clean and comfortable. We did not get to try the bistro/bar or the Starbucks on site. We would definitely stay here again.
Stayed 1 night in Dec 2023
Response from CYAGM on 2024/1/8
Thank you, Anonymous! We look forward to serving you again!

10/10 Excellent

Donald

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very good the bar ladie was great
Stayed 1 night in Jan 2024
Response from CYAGM on 2024/1/8
Thank you, Donald. Come visit us again!

10/10 Excellent

Timothy

Stayed 1 night in Dec 2023
Response from CYAGM on 2024/2/2
Thank you, Timothy! Safe travels!

8/10 Good

Kim, Galax

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Front staff was very hospitable. Our room was clean and comfortable. We were disappointed to discover that there was only a mini fridge but no microwave. The sheets and towels were not soft and the pillows were not comfortable, but the room as a whole was nice and a decent value, especially for the location.
Stayed 1 night in Nov 2023
Response from CYAGM on 2023/11/20
Thank you, Kim! I will notify the staff of your kind words. Safe travels and visit us again!

10/10 Excellent

jody

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s Quiet and Clean
Stayed 1 night in Nov 2023
Response from CYAGM on 2023/11/19
Thank you, Jody! Travel safe!

8/10 Good

John, NEW LEBANON

Liked: Cleanliness, staff & service, property conditions & facilities
We like the beds, and the bath products on the wall in the shower. Starbucks coffee is a plus. All staff we have interacted with were nice and helpful.
Stayed 1 night in Nov 2023
Response from CYAGM on 2023/11/16
Thank you, John! Safe travels!

6/10 Okay

Nathaniel

Stayed 5 nights in Nov 2023
Response from CYAGM on 2024/1/2
Thank you for reviewing your stay, Nathaniel. Please contact me directly if you would like to discuss further. Safe travels!

10/10 Excellent

Shannon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and everyone was friendly and helpful.
Stayed 1 night in Nov 2023
Response from CYAGM on 2023/11/11
Thank you, Shannon! We look forward to you visiting again!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Weve stayed here twice in the last month. Perfect place, quiet and Kick back Jacks was walking distance and was so fun! Everything was great, my only giving 4 starts on the cleanliness was our shower had a bit of mold in the grout. Not a big thing, but still there.
Stayed 6 nights in Nov 2023
Response from CYAGM on 2023/11/9
Thank you, Michelle! We are addressing all grout issues during the renovation of each room. We hope you come visit us again!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
The property was just remodeled, and it looks great. The staff was very helpful and pleasant to work with. Overall, a very positive experience
Stayed 1 night in Oct 2023
Response from CYAGM on 2023/10/23
Thank you, James! I will pass along your kind words to the staff!

10/10 Excellent

Kimberly

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice motel for the money. Clean, renovated room.
Stayed 1 night in Oct 2023
Response from CYAGM on 2023/10/16
Thank you, Kimberly! We hope you visit us again!

8/10 Good

Larry

Stayed 1 night in Oct 2023
Response from CYAGM on 2023/11/8
Thank you, Larry! Come visit us again!

10/10 Excellent

Debbie

Traveled with family
Liked: Amenities
Location.
Stayed 1 night in Sep 2023
Response from CYAGM on 2023/9/26
Thank you, Debbie!

10/10 Excellent

Tamara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very clean and the staff was friendly and very helpful
Stayed 1 night in Sep 2023
Response from CYAGM on 2023/9/19
Thank you, Tamara! I will pass along your kind words to the staff! Have a great day!

8/10 Good

Tammi

Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Sep 2023
Response from CYAGM on 2023/9/6
Thank you, Tammi! Safe travels!

8/10 Good

Sandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from CYAGM on 2023/8/22
Thank you, Sandra! Travel safe!

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Close to my final destination and a variety of food options.
Stayed 3 nights in Aug 2023
Response from CYAGM on 2023/8/21
Thank you, Lee! Safe travels!

10/10 Excellent

Madeline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from CYAGM on 2023/8/21
Thank you, Madeline!

8/10 Good

Melinda Rose

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property was updated and taken care of inside and out. My concern is that the work out room was 81 degrees and no way to change the temp to make it cooler. Not ideal
Stayed 4 nights in Aug 2023
Response from CYAGM on 2023/8/19
Thank you, Melinda Rose! The update of the fitness center is still ongoing and will be resolved upon its completion. Safe travels!

8/10 Good

Keith

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from CYAGM on 2023/9/14
Thank you, Keith! Safe travels!

6/10 Okay

John

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Bathroom floor was sticky and usual hairs in the bathroom. Door to the room looked like it had been breached in a raid and was hard for my girlfriend to open. No bugs so that’s great. The ac would reach meat hanging temperature that’s a home run. The property is well maintained and they have done some upgrades. They only clean the rooms every other day so go ahead and get some towels at the front desk when you go by.
Stayed 2 nights in Aug 2023
Response from CYAGM on 2023/8/8
Thank you for taking the time to review your stay, John. I am glad you were able to experience our almost completed renovation and will speak with the appropriate departments regarding your concerns. Safe travels!

10/10 Excellent

Todd

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Signs of ongoing renovation aside, this was an enjoyable trip. Note that they do not clean your room if you're staying multiple days (even when removing Do Not Disturb). Overall, very clean and would stay again.
Stayed 2 nights in Aug 2023
Response from GM on 2023/8/7
Thanks Todd! Glad you enjoyed your stay.

2/10 Terrible

Jeffery

Disliked: Staff & service
Staff was very rude!!
Stayed 2 nights in May 2023
Response from CYGM on 2023/5/30
I'm sorry Jeffery- please call me direct to discuss your concerns with the staff. Erik Schrader, Assistant GM

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from CYAGM on 2023/5/26
Thank you, Steven! Safe travels!

10/10 Excellent

Raynette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from CYAGM on 2023/5/1
Thank you, Raynette! It was a pleasure having you with us. Safe travels!

8/10 Good

DeWayne

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great Staff
Stayed 2 nights in Apr 2023
Response from CYAGM on 2023/5/1
Thank you, DeWayne! I will pass your kind words to the staff. We look forward to when your travels bring you back!

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from CYAGM on 2023/4/27
Thank you, Nicole! We look forward to serving you again!

2/10 Terrible

Anthony

Traveled with partner, Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
No hot water. 2 rooms for 2 nights for over $600.00. \ Check in was good. Our request of two king rooms with one handicap accessible was granted. That was the only good thing. Saturday morning no hot water. We took cold showers. Notified the front desk. She said they had to reset the water heater. Second morning. No hot water. Front desk said the same thing when I called. We had to go someplace else to shower. Wasn't going to shower in cold water again. I called and they said I was told when we booked that they were remodeling and that we agreed to it. That we booked through Expedia and to call them to complain. I knew they were remodeling, but when I called the hotel to confirm, I mentioned the remodeling, and they said it wouldn't be an issue. When we went to the dining area on our first morning, another guest told us they hoped we weren't in any hurry, that she had been waiting for 45 minutes. We just left. We chose a Marriott property, because we didn't know the area, and figured we couldn't go wrong with them. We will know better next time.
Stayed 2 nights in Mar 2023
Response from CYAGM on 2023/3/21
Thank you for your review, Anthony. I apologize your stay was unsatisfactory due to complications with the water temperature. Unfortunately, we experienced two isolated incidents over consecutive days that have since been managed. I hope the next time you travel to the area, you will gives us the opportunity to improve on your experience.

6/10 Okay

Trapper

Liked: Cleanliness, property conditions & facilities, room comfort
Meh.
It was Ok. They randomly charged us $24 for what the front desk ended up calling “incendentials” that felt sneaky and underhanded. Also no vending machines if you want a water or something be prepared to pay $5 for each. Also the pool wasn’t open and no hot tub.
Stayed 2 nights in Feb 2023
Response from CYAGM on 2023/2/13
Thank you for your review, Trapper. We look forward to serving you again if your travels bring you back to the beautiful Tri-Cities area.

8/10 Good

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from CYAGM on 2023/2/6
Thank you for the review, Cynthia! We look forward to your next stay with us!

8/10 Good

William

Liked: Cleanliness, staff & service, amenities
It was a lovely room, however the toilet was extremely low and there was no grab bar or anything to hold onto. The Kleenex container was empty and there was no extra toilet tissue. You should not have to run around to get these basic things.
Stayed 3 nights in Jan 2023
Response from CYAGM on 2023/1/26
Thank you for the review, William. Handicap accessible rooms with grab bars are available upon request. Additional amenities are readily available at the front desk should they be needed as well. We look forward to serving you again!

10/10 Excellent

Brian, West Burke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a great place to sleep
Stayed 3 nights in Jan 2023
Response from CYGM on 2023/1/26
Thank you for the review!

4/10 Poor

Troy

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Property was good.
Stayed 1 night in Dec 2022
Response from CYAGM on 2022/12/30
Thank you for sharing your experience, Troy. Is there anything we can do to make your next stay with us more enjoyable?

10/10 Excellent

Phillip

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to lots of restaurants and stores
Stayed 1 night in Dec 2022
Response from CYAGM on 2022/12/10
Thank you for the review, Phillip. We look forward to your next stay!

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2022
Response from CYGM on 2022/12/1
Thank you William!

8/10 Good

Breen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful staff. Clean, spacious room. Easy check-in and check-out. Did not like the absence of daily housekeeping service.
Stayed 2 nights in Nov 2022
Response from CYAGM on 2022/11/14
Thank you for the review, Breen. Safe travels!

2/10 Terrible

Sandra

Stayed 3 nights in Oct 2022

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay other than check in.
Stayed 1 night in Oct 2022
Response from CYAGM on 2022/10/24
Thank you for the review, Eric! We look forward to serving you again!

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved their overall cleanliness and mint condition of the entire hotel. To make it even better everyone in their staff is courteous and genuine.
Stayed 3 nights in Oct 2022
Response from CYAGM on 2022/10/24
Thank you for your kind words, Victoria! We hope to see you again!

8/10 Good

Michael J.

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close To restaurants
Stayed 1 night in Sep 2022
Response from CYAGM on 2022/9/26
Thank you, Michael! We look forward to serving you again!

8/10 Good

lynna

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Sep 2022
Response from CYAGM on 2022/9/22
Thank you Lynna!

10/10 Excellent

Meka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from CYGM on 2022/8/29
Thank you Meka!