Meeting facility

Reviews of W Hoboken

4 out of 5
W Hoboken
225 River Street, Hoboken, NJ

Reviews

8.8

Excellent

Rating 10 - Excellent. 626 out of 1001 reviews" "
Rating 8 - Good. 225 out of 1001 reviews" "
Rating 6 - Okay. 78 out of 1001 reviews" "
Rating 4 - Poor. 45 out of 1001 reviews" "
Rating 2 - Terrible. 27 out of 1001 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Rachel

Traveled with partner
Liked: Staff & service
Lobby area was pretty and location is perfect. However, the rooms were musky, little to no water pressure in the shower. It was nearly impossible to wash the shampoo out of my hair. My husband was scrubbing the shower head to clean the “build up” off in hopes it’d help. No such luck. People in the hallways were so incredibly loud and obnoxious. We couldn’t wait to get home and actually get some sleep. I also paid for a water view and I could hardly see the water without twisting my neck to see the small little sliver from the room they gave us. My husband was totally repulsed by the condom pack they provide in the room. The last thing I want to think about is people having we in the bed I’m about to climb into. But as mentioned in the beginning, the hotel itself is cool in the lobby area and was very lively at night.
Stayed 1 night in Apr 2024

10/10 Excellent

Guy, Boston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy to get around lots of restaurants near by to eat, and close to training station to get to New york
Stayed 3 nights in Apr 2024
Response from General Manager on 2024/4/30
Hello Guy, Thank you for choosing to stay at W Hoboken. Nestled on the Hudson River in our city's lively downtown area, we place our guests moments from great dining, the best nightlife, and one-of-a-kind cultural activities. It is wonderful to hear that you enjoyed your stay with us and our great location. We look forward to your next visit.Best Regards,Joanna Sanchez,General Manager

10/10 Excellent

Channing

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from General Manager on 2024/4/28
Hello Channing, We are thrilled you had an excellent experience at W Hoboken, and we appreciate the fantastic rating. It was our pleasure having you, and we look forward to your next visit with us.Best Regards,Joanna Sanchez,General Manager

10/10 Excellent

Vianca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 2024/4/15
Hello Vianca, Thank you for posting such a generous rating of W Hoboken. It is a pleasure to know that we exceeded your expectations. We enjoyed having you as our guest, and we hope to see you again on your next visit to our area. Best Regards,Joanna Sanchez,General Manager

2/10 Terrible

David, Coral Gables

I paid for a river view and the view was directly in front of the next building. It is criminal to sell that room as having a view. I want to upload photos to the website so other customers can be warned of their deception. Let me know if I am able to send the pictures. The front desk manager Brian Argenzio did nothing. Terrible, horrible, they should be ashamed of themselves.
Stayed 1 night in Apr 2024
Response from General Manager on 2024/4/11
Hello David, Thank you for taking the time to write your review. We apologize for your disappointing experience, and we regret your dissatisfaction with the view from your room. We completely understand your frustration with the lack of proper assistance. Your feedback is valuable to us, and we will discuss it accordingly as we never want any guest to leave with a negative impression of our hotel. We will share your message appropriately as we are committed to enhancing our services on all levels.Best Regards,Joanna Sanchez,General Manager

10/10 Excellent

Randi

Stayed 2 nights in Apr 2024
Response from General Manager on 2024/4/29
Hello Randi, Seeing such a positive rating is always a delight as it tells us that we have succeeded in providing an excellent experience. We look forward to welcoming you back soon to W Hoboken. Best Regards,Joanna Sanchez,General Manager

10/10 Excellent

Matheus Babler

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 2024/4/2
Hello Mr. Babler, Thank you for your gracious rating. On behalf of all of us at W Hoboken, we would like to invite you for another outstanding visit.Best Regards,Joanna Sanchez,General Manager

10/10 Excellent

Casey

Beautiful hotel, chic and aesthetically pleasing. Staff very inexperienced and not polite. Cleanliness and amenities on point.
Stayed 1 night in Mar 2024
Response from General Manager on 2024/4/2
Hello Casey, Thank you for choosing to stay with us at W Hoboken. We are glad to read you were pleased with our elegant property and thoughtful amenities. However, we are sorry for your unpleasant experience with our Talent. Your feedback is valuable to us, and we will discuss your comments appropriately in keeping with our devotion to providing authentic and warm service to our guests. We hope you will come back to see us again in the future. Best Regards,Joanna Sanchez,General Manager

10/10 Excellent

Courtney

Stayed 1 night in Mar 2024
Response from General Manager on 2024/4/20
Hello Courtney, Thank you for your outstanding rating. We are glad we could exceed all of your expectations and that you loved your visit to W Hoboken. We look forward to welcoming you back soon. Best Regards,Joanna Sanchez,General Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from General Manager on 2024/3/22
Hello Robert, We are pleased your experience was an inspiring one, and we want to thank you for your excellent rating. All of us at W Hoboken look forward to your next visit.Best Regards,Joanna Sanchez,General Manager

10/10 Excellent

Mamadou

Stayed 1 night in Feb 2024
Response from General Manager on 2024/3/21
Hello Mamadou, It is wonderful to know you enjoyed everything about your time at W Hoboken and that we exceeded your expectations. We hope you will join us again soon.Best Regards,Joanna Sanchez,General Manager

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 2024/3/10
Hello Eric, Thank you for your gracious rating. On behalf of all of us at W Hoboken, we would like to invite you for another outstanding visit. Best Regards,Joanna Sanchez,General Manager

10/10 Excellent

Mustafaa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elite customer service & attention to detail. Valets & housekeeping were top notch
Stayed 3 nights in Feb 2024
Response from General Manager on 2024/3/5
Hello Mustafaa, We love knowing we could make you feel so welcome, and our exceptional Talent helped to make your visit even more memorable. We enjoy connecting with our guests and providing authentic, inviting service! It will be a pleasure to share your kind remarks with our Styling Department and Wheels team, and we hope to host you again soon at W Hoboken. Best Regards,Joanna Sanchez,General Manager

10/10 Excellent

Christian

Stayed 2 nights in Feb 2024
Response from General Manager on 2024/3/21
Hello Christian, Thank you for your great rating of W Hoboken. We are passionate about making each guest's experience seamless and meaningful, and we are pleased to know how much you loved your time with us. We look forward to welcoming you again soon. Best Regards,Joanna Sanchez,General Manager

6/10 Okay

William

It was quite a challenge to get WiFi in my room. Nothing worked. They said I should pay but then I would be charged. They finally sent a technician. It was a process not a technical problem I expected more from an expensive hotel
Stayed 1 night in Feb 2024
Response from General Manager on 2024/2/13
Hello William, Thank you for taking the time to leave your review. We apologize for any internet connectivity issues you experienced during your stay, and we regret any confusion or miscommunication regarding the terms and conditions of using the internet. We will certainly follow up with our team to address these concerns, and we are grateful for your feedback as it highlights the importance of continuously improving our communication and guest services. We also encourage you to become a member so you can take advantage of our exclusive perks which include member-only rates and free internet. We hope you will give us the opportunity to win you over the next time you visit our area. Best Regards,Joanna Sanchez,General Manager

10/10 Excellent

Cory, BRONX

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on 2024/2/9
Hello Cory, Thank you for the outstanding rating for W Hoboken. We believe in creating a vibrant and memorable experience for each of our guests, and we are thrilled you enjoyed your time with us. Stop by again soon; we will be looking forward to it!Best Regards,Joanna Sanchez,General Manager

10/10 Excellent

Robert

Stayed 2 nights in Jan 2024
Response from General Manager on 2024/3/21
Hello Robert, We are glad you enjoyed your time at W Hoboken. Thank you for your gracious rating, and we look forward to your next visit. Best Regards,Joanna Sanchez,General Manager

10/10 Excellent

Humberto, Ortley Beach

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On the water with excellent Manhattan views, river walk and walking distance to many restaurants. Property also has excellent bars and restaurants with great staff and service.
Stayed 1 night in Jan 2024
Response from General Manager on 2024/1/28
Hello Humberto, Thank you for taking the time to say how much you loved your stay at W Hoboken. Nestled on the Hudson River in our city's lively downtown area, we place our guests moments from great dining, the best nightlife, and one-of-a-kind cultural activities. We are also pleased to read you enjoyed our on-site restaurants and the energetic service provided by our Talent. We will be sure to pass along your compliments, and we look forward to hosting you again soon. Best Regards,Joanna Sanchez,General Manager

4/10 Poor

Michael

Traveled with partner
Liked: Property conditions & facilities
Disliked: Amenities
Bathroom in the room was sub par. Shower was terrible in my opinion low water pressure. Sink was bad, no in between hot and cold water it was either steaming or freezing. Pillows were terrible on the bed, only saving grace was the view of the city and a rotating love seat that allowed you to sit facing the city. Overall for the price would not recommend very underwhelming.
Stayed 1 night in Jan 2024
Response from General Manager on 2024/1/28
Hello Michael, Thank you for evaluating your stay with us. We are sincerely sorry for the issues you had with the pillows and low water pressure. Your comfort is important to us, and we are actively addressing this issue to ensure a more satisfying experience for all our guests. We continually work to improve our accommodations and guest services, so we are grateful for your feedback. On a positive note, we are happy to know you loved the beautiful city views from your room. We hope you will give us another chance to show you our commitment to providing quality and seamless visits. Best Regards,Joanna Sanchez,General Manager

10/10 Excellent

Mary

Stayed 3 nights in Jan 2024
Response from General Manager on 2024/1/17
Hello Mary, Thank you for the outstanding rating for W Hoboken. We believe in creating a vibrant and memorable experience for each of our guests, and we are thrilled you enjoyed your time with us. Stop by again soon; we will be looking forward to it!Best Regards,Joanna Sanchez,General Manager

10/10 Excellent

Diane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Jan 2024
Response from General Manager on 2024/1/18
Hello Diane, We are pleased you had an energizing and fulfilling experience at W Hoboken and that we exceeded your expectations. Thank you for the generous rating, and we look forward to hosting you again soon.Best Regards,Joanna Sanchez,General Manager

10/10 Excellent

Melanie

Stayed 3 nights in Dec 2023
Response from General Manager on 2024/1/22
Hello Melanie, Thank you for the outstanding rating for W Hoboken. We believe in creating a vibrant and memorable experience for each of our guests, and we are thrilled you enjoyed your stay with us. Stop by again soon; we will be looking forward to it!Best Regards,Joanna Sanchez,General Manager

10/10 Excellent

shey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on 2024/1/4
Hello Shey, Thank you for the excellent rating. We are delighted to know you had a great time while here and that we exceeded all of your expectations. We enjoyed having you at W Hoboken, and we hope we will continue to be your hotel of choice whenever you return to our area. Wishing you a very Happy New Year!Best Regards,Joanna Sanchez,General Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on 2024/1/12
Hello David, Thank you for the outstanding rating for W Hoboken. We believe in creating a vibrant and memorable experience for each of our guests, and we are thrilled you enjoyed your time with us. Stop by again soon; we will be looking forward to it!Best Regards,Joanna Sanchez,General Manager

6/10 Okay

Yuki

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023
Response from General Manager on 2024/1/12
Hello Yuki, Thank you for choosing us and providing honest rating about your stay. We strive to provide all of our guests a perfect and unforgettable experience; therefore, we are sorry we did not meet this goal during your visit. We appreciate you letting us know you enjoyed your overall time with us, and we look forward to welcoming you back the next time you are in the area.Best Regards,Joanna Sanchez,General Manager

10/10 Excellent

Irakli

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel with an amazing view of the city..
Stayed 2 nights in Dec 2023
Response from General Manager on 2023/12/27
Hello Irakli, We love that you had an unforgettable stay at W Hoboken. Our vibrant city retreat, situated in the heart of downtown, offers travelers beautiful views of the Manhattan skyline all while experiencing outstanding service with a great location. It was our pleasure having you, and we can't wait for you to come back!Best Regards,Joanna Sanchez,General Manager

10/10 Excellent

AImee

Liked: Cleanliness, staff & service, room comfort
We love the W. Very convenient, staff always helpful and friendly, overall great. Our too. This time was very very dated, furniture was really in disrepair. And thee is no full length mirror.
Stayed 1 night in Dec 2023
Response from General Manager on 2023/12/26
Hello AImee, Thank you for choosing to stay with us and for taking the time to post a review. It is gratifying to read how much you enjoyed our great location and spirited Talent. We are grateful for the feedback that helps us amplify our guest experience. It was our pleasure hosting you, and we hope you will choose W Hoboken anytime you are in the neighborhood. We look forward to your next visit!Best Regards,Joanna Sanchez,General Manager

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on 2023/12/22
Hello Robin, We are thrilled with your generous rating, and we thank you for sharing your experience at W Hoboken! We love offering our guests luxury style, full of energy and access to the best of the city. It was a pleasure having you as our guest, and we look forward to seeing you on your next visit.Best Regards,Joanna Sanchez,General Manager

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this hotel and love Hoboken.
Stayed 1 night in Dec 2023
Response from General Manager on 2023/12/17
Hello Julie, Thank you for the outstanding rating for W Hoboken. We believe in creating a vibrant and memorable experience for each of our guests, and we are thrilled you enjoyed our energetic style as well as everything we have to offer. Stop by again soon; we will be looking forward to it!Best Regards,Joanna Sanchez,General Manager

10/10 Excellent

Lillivette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from General Manager on 2023/12/17
Hello Lillivette, We are pleased you had an energizing and fulfilling stay at W Hoboken. Thank you for the generous rating, and we look forward to hosting you again soon.Best Regards,Joanna Sanchez,General Manager

6/10 Okay

rory

Traveled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on 2023/12/12
Hello Rory, We appreciate you taking the time to leave your rating. However, we are disappointed if we did not deliver our best. We hope to have a second chance to provide you with the stay you deserve soon.Best Regards,Joanna SanchezGeneral Manager

10/10 Excellent

CHRISTOPHER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hello
Stayed 1 night in Dec 2023
Response from General Manager on 2023/12/13
Hello Christopher, Thank you for the outstanding rating for W Hoboken. We believe in creating a vibrant and memorable experience for each of our guests, and we are thrilled you enjoyed your time with us. Stop by again soon; we will be looking forward to it!Best Regards,Joanna Sanchez,General Manager

10/10 Excellent

Lindee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on 2023/12/14
Hello Lindee, Thank you for the outstanding rating for W Hoboken. We believe in creating a vibrant and memorable experience for each of our guests, and we are thrilled you enjoyed your time with us. Stop by again soon; we will be looking forward to it!Best Regards,Joanna Sanchez,General Manager

6/10 Okay

Yoli

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Water pressure in the shower sucks!!!
Stayed 1 night in Dec 2023
Response from General Manager on 2023/12/7
Hello Yoli, We value your honest feedback, and we also appreciate knowing what kept you from having a perfect stay. We are sorry about the difficulties with the shower and for the inconvenience it caused. This will be addressed appropriately, and we are very grateful for the feedback. We look forward to seeing you again the next time you are in the area so we can provide you with the flawless experience you deserve!Best Regards,Joanna Sanchez,General Manager

6/10 Okay

Javette

Liked: Staff & service
The Cool Corner Room was decent but definitely not worth $800. Typical small room with a balcony. You’re only paying for a nice view of Manhattan.
Stayed 1 night in Nov 2023
Response from General Manager on 2023/11/23
Hello Javette, Thank you for your recent stay with us and for the candid review. We want every guest who stays with us to enjoy an exceptional experience and leave with a memorable and positive impression. Therefore, we sincerely apologize that we did not meet these expectations. We will use your comments in our plans for future developments, and we hope you will reconsider and stay with us again the next time you are in the area.Best Regards,Joanna SanchezGeneral Manager

10/10 Excellent

AnJaney

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from General Manager on 2023/11/28
Hello AnJaney, Thank you for the outstanding rating! We love that you had an unforgettable stay at W Hoboken. It was our pleasure having you, and we look forward to your return.Best Regards,Joanna Sanchez,General Manager

2/10 Terrible

Emilie

I love the location and view! I have been here many times but this recent visit was disappointing. I arrived in the evening and sat in my car for a while waiting for assistance which experienced in the past. No one came so I locked my car and went to the front desk, and only then did the valet people appeared. There was no one at the front desk. Eventually two men appeared. Check in was slow and interrupted by several guests who distracted the gentleman who was checking me in.. Finally I sat down and waited for the man at the desk for about ten minutes. Then I was given my key. Once I got to my room, I attempted to dial my phone to request room service but there was just a busy tone. Then I went downstairs to order room service. I went to the restaurant and they said I could not order from them and I was directed to the lobby to use the phone in the desk. I tried to call and when I was I ordering I was disconnected so I went to the desk and asked them to order it…a lot of running around for simple things-as stated, I have stayed here many times and previously, my experience was flawless. I’m not sure why this visit was so weird but whoever is in charge should pay better attention to staffing issues and the comfort of their guests! Yikes! Would love to return but not sure if I want to if I have to be challenged by routine needs.
Stayed 2 nights in Nov 2023
Response from General Manager on 2023/11/17
Hello Emilie, Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your recent stay did not meet your expectations. Your satisfaction is incredibly important to us, especially as a valued repeat guest. We would like to extend our sincerest apologies and assure you that we take your feedback seriously. We are committed to addressing the issues you encountered and making the necessary improvements to ensure that your next visit is nothing short of exceptional. We hope you will give us another opportunity to serve you, and we will do our utmost to regain your trust and provide the outstanding experience you have come to expect from us.Best Regards,Joanna SanchezGeneral Manager

10/10 Excellent

Kedesha

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from General Manager on 2023/12/6
Hello Kedesha, Thank you for the outstanding rating for W Hoboken. We believe in creating a vibrant and memorable experience for each of our guests, and we are thrilled you enjoyed your time with us. Stop by again soon; we will be looking forward to it!Best Regards,Joanna Sanchez, General Manager

10/10 Excellent

Tiffany

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and friendly staff.
Stayed 1 night in Nov 2023
Response from General Manager on 2023/11/13
Hello Tiffany, Thank you for your lovely review of W Hoboken. We are pleased to read your kind remarks about our amazing Talent and vibrant location. Nestled on the Hudson River in our city's lively downtown area, we place our guests moments from great dining, the best nightlife, and one-of-a-kind cultural activities. We hope we will be the first hotel you think of on future trips to Hoboken. Best Regards,Joanna Sanchez,General Manager

10/10 Excellent

Jess

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception staff are excellent and fun as well which is important. They also got me into my room early which was great after my red-eye. Thank you!
Stayed 1 night in Nov 2023
Response from General Manager on 2023/11/9
Hello Jess, It was our pleasure to welcome you to W Hoboken. We are delighted to know you had an excellent stay and that our Talent left such a warm impression. They emphasize giving every guest the best experience possible, down to the smallest detail, is something that makes us very proud. We look forward to sharing your kind comments with them! We appreciate the wonderful recommendation, and we look forward to seeing you again soon.Best Regards,Joanna SanchezGeneral Manager

6/10 Okay

Verified traveler

Liked: Room comfort
Out dated & the views from rooms are mainly of the roof and next door offices. Hardly a 4 star Hotel.
Stayed 2 nights in Nov 2023
Response from General Manager on 2023/12/28
Hello Valued Guest, Thank you for taking the time to post your review. We regret your disappointment with the view from your room, and we are sorry our hotel did not meet all of your expectations. We will share your feedback with the individuals in our organization who are responsible for our future modernization plans. We hope to see you soon.Best Regards,Joanna Sanchez,General Manager

10/10 Excellent

Terry

Stayed 1 night in Nov 2023
Response from General Manager on 2023/12/7
Hello Terry, Thank you for the wonderful rating! We love that you had an unforgettable stay at W Hoboken. It was our pleasure having you, and we look forward to your return.Best Regards,Joanna Sanchez,General Manager

10/10 Excellent

Avni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from General Manager on 2023/11/13
Hello Avni, We are pleased your experience was an energizing one, and we want to thank you for your excellent rating. All of us at W Hoboken look forward to your next visit.Best Regards,Joanna Sanchez,General Manager

10/10 Excellent

Ryan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from General Manager on 2023/11/2
Hello Ryan, Thank you for the outstanding rating for W Hoboken. We believe in creating a vibrant and memorable experience for each of our guests, and we are thrilled you enjoyed your time with us. Stop by again soon; we will be looking forward to it!Best Regards,Joanna Sanchez,General Manager

10/10 Excellent

RUBY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best part about this hotel is the view. Do not settle for just a room or a partial view room. You have to pay more and get the river view. So worth it! Absolutely extraordinary!!!!!!!!! Also, a river walk park across the road. Perfect! Transportation to the city - Ferry / Train. We took the ferry. It was on the weekend, so it ran every 30 minutes. There was a fee but again worth it. Small downside, the room needed a thorough dusting but the view!
Stayed 4 nights in Oct 2023
Response from General Manager on 2023/10/31
Hello Ruby, Thank you for choosing to stay with us and for taking the time to post a review. It is gratifying to read how much you enjoyed your time with us, especially our great location. We value your feedback as it helps us amplify our guest experience. It was our pleasure hosting you, and we hope you will choose W Hoboken anytime you are in the neighborhood. We look forward to your next visit!Best Regards,Joanna Sanchez,General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from General Manager on 2023/10/31
Hello Guest, Thank you for the outstanding rating for W Hoboken. We believe in creating a vibrant and memorable experience for each of our guests, and we are thrilled you enjoyed your time with us. Stop by again soon; we will be looking forward to it!Best Regards,Joanna Sanchez,General Manager

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Oct 2023
Response from General Manager on 2023/11/2
Hello James, Thank you for taking the time to say how much you loved your stay at W Hoboken and the neighborhood feel of our vibrant city. We appreciate your generous feedback and would love to have you back soon.Best Regards,Joanna Sanchez,General Manager

6/10 Okay

Dawn

Stayed 1 night in Oct 2023
Response from General Manager on 2023/11/15
Hello Dawn, Thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. It would be an honor to have another opportunity to welcome you back for a perfect visit.Best Regards,Joanna SanchezGeneral Manager

4/10 Poor

Ryan

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from General Manager on 2023/10/25
Hello Ryan, Thank you for choosing to stay at our hotel. We appreciate you taking the time to leave your rating. We hope you will accept our apologies for any issues you experienced, and we would welcome another opportunity to provide you with a much-improved stay.Best Regards,Joanna SanchezGeneral Manager

4/10 Poor

Lisa

Disliked: Amenities, property conditions & facilities
I paid for a room with a view (at $404/night) expecting to see the Manhattan skyline, and instead was given a small room that looked directly into an apartment building. Not cool, Marriott. When I asked to switch they said they could change my room for an additional $80. Also not cool given that my bill for the weekend was $1k. And finally, they charge $9 for a half liter of bottled water in the room. Seriously. That just feels predatory! I’m staying in a Hampton Inn in upstate NY tonight, at a quarter of the price, and finding a cleaner, more modern experience.
Stayed 2 nights in Oct 2023
Response from General Manager on 2023/10/26
Hello Lisa, Thank you for taking the time to write a review about your stay. We appreciate you sharing your comments about the room allocated, and we sincerely apologize. We also regret knowing our talent could not assist you satisfactorily and the concern raised about the charges for the bottled water. Kindly allow us some time to look into this further. Your patience and understanding are appreciated in the meantime.Best Regards,Joanna SanchezGeneral Manager