Suite, 2 Double Beds | Living area | 37-inch LCD TV with digital channels, TV, pay movies
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Reviews of Hilton Meadowlands

3.5 out of 5
Hilton Meadowlands
2 Meadowlands Plaza, East Rutherford, NJ

Reviews

7.0

Good

Rating 10 - Excellent. 638 out of 1871 reviews" "
Rating 8 - Good. 336 out of 1871 reviews" "
Rating 6 - Okay. 346 out of 1871 reviews" "
Rating 4 - Poor. 260 out of 1871 reviews" "
Rating 2 - Terrible. 291 out of 1871 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Swati

Traveled with family
Liked: Cleanliness, staff & service
Rooms are small and cooling is not properly..
Stayed 2 nights in Apr 2024

10/10 Excellent

Muzaffer

Stayed 1 night in Apr 2024
Response from July on 2024/5/1
Dear Muzaffer,We appreciate your positive rating! We are very happy to know that you enjoyed your experience with us. Your satisfaction is our number one priority and your feedback inspires us to maintain our standards of excellence.We hope to have you back soon!Kind regards,

10/10 Excellent

Kersandra M.

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was beautiful. The bed was ver comfortable.
Stayed 1 night in Apr 2024
Response from July on 2024/5/1
Dear Kersandra, We appreciate your positive rating! We are very happy to know that you enjoyed your experience with us and that you found the room beautiful and the bed very comfortable. Your satisfaction is our number one priority and your feedback inspires us to maintain our standards of excellence.We hope to have you back soon!

10/10 Excellent

Naureen

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk was amazing
Stayed 1 night in Apr 2024
Response from July on 2024/5/1
Dear Angela,We appreciate your positive rating! We are very happy to know that you enjoyed your experience with us and that you found the room beautiful, the bed very comfortable and the reception staff amazing. Your satisfaction is our number one priority and your feedback inspires us to maintain our standards of excellence.We hope to have you back soon!Best regards,

10/10 Excellent

Darren

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very polite and helpful
Stayed 2 nights in Apr 2024
Response from July on 2024/5/1
Dear Darren, We appreciate your positive rating! We are very happy to know that you enjoyed your experience with us and that you found the reception staff incredibly friendly and helpful. Your satisfaction is our number one priority and your feedback inspires us to maintain our standards of excellence.We hope to have you back soon!Kind regards

10/10 Excellent

Jorge

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Apr 2024
Response from July on 2024/5/1
Dear Jorge, We appreciate your positive rating! We are very happy to know that you enjoyed your experience with us. Your satisfaction is our number one priority and your feedback inspires us to maintain our standards of excellence.We hope to have you back soon!Kind regards,

2/10 Terrible

Ashley, Spotswood

Traveled with family
Disliked: Staff & service, property conditions & facilities
Hot rooms! Downstairs was freezing but actual rooms would not go under 75! The room was hot and humid. Was told a maintenance person would come and they never did. Only 2 elevators working, took 40 minutes of no elevator before I took my sick child and walked down 14 flights with our luggage at checkout. Lobby smelled musty and staff was rude.
Stayed 2 nights in Apr 2024
Response from July on 2024/5/1
Dear Ashley, We appreciate you bringing these concerns to our attention. Please accept our apologies for the inconvenience you encountered. We are committed to delivering exceptional service, and your feedback will help us make necessary improvements. If you would like to discuss your experience further or if there's anything else we can assist you with, please don't hesitate to contact us directly.Warm regards,

10/10 Excellent

Bre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly staff
Stayed 1 night in Apr 2024
Response from July on 2024/5/1
Dear Bre, Dear guest,Thank you for taking the time to rate us. We are glad to hear that you had a positive experience with us! Your satisfaction is our top priority and your rating motivates us to continue the good work.We hope to welcome you back soon.A cordial greeting,

6/10 Okay

Sandy

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Acomodation was great , but no cooler or microwave in the room, shawer head broken and blood stain in grount tile floor ,curtain power not working,i cc e machine on floor not working.
Stayed 3 nights in Apr 2024
Response from July on 2024/4/25
Dear Sandy, Thank you for sharing your recent experience with us. We are sorry to hear that your stay did not meet your expectations. Your feedback is invaluable to us and we will use it to improve our services. We hope you will consider giving us another opportunity to provide you with the great experience you deserve.Kind regards,

6/10 Okay

Marlene

Traveled with family and small children
Liked: Amenities
Disliked: Property conditions & facilities
Property is in serious need of updating. Our rooms were damp with a musty odor. The ventilation fans in the bathrooms didn't work, we were unable to control the temperature, and the lights flickered in one of the rooms. Thankfully, we only stayed for one night.
Stayed 1 night in Apr 2024
Response from July on 2024/4/23
Dear Marlene, Thank you for leaving a rating of your recent stay. While we are sorry that his experience did not meet your expectations, we appreciate your feedback. Your rating helps us identify areas for improvement and we are committed to taking proactive measures to improve our services.We would love to hear more about your stay and any specific issues you encountered. Please feel free to contact us directly so we can address your concerns and work to regain your trust.We hope to have the opportunity to welcome you again and provide you with a more satisfactory experience.Sincerely,

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from July on 2024/4/25
Dear guest,Thank you for taking the time to leave your rating. While we would like to know more about your experience, we respect your comments and take them seriously. Your satisfaction is our top priority and we strive to provide every guest with a positive experience.If there are any specific concerns or areas where we can improve, please feel free to contact us directly. We value your feedback and would appreciate the opportunity to address any issues you may have encountered.We hope to have the opportunity to welcome you again in the future and demonstrate to you the high level of service we aim to provide.A cordial greeting,

2/10 Terrible

Danielle

Disliked: Cleanliness, staff & service, property conditions & facilities
Worst stay ever!! Mold and mildew and rooms had no air, no matter what the thermostat said it was 78 degrees muggy and humid, awful stay!
Stayed 2 nights in Apr 2024
Response from July on 2024/4/23
Dear Danielle, We are deeply sorry for the numerous problems you encountered during your recent stay with us. Your feedback is crucial to us and we sincerely apologize for not meeting your expectations.We understand your frustration and regret that your experience does not reflect the high standards associated with the Hilton name.We are committed to maintaining the high standards expected of the Hilton brand and will investigate these issues to make any necessary improvements.Thank you for bringing these matters to our attention and we hope to have the opportunity to welcome you again for a more pleasant experience in the future.Sincerely,

8/10 Good

Melissa

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Overall it was a good stay. The problem when we were there was there was only 1 working elevator out of 4 but we brought it up to the staff and they were so polite and respectful about it. There should also be more than just 1 crappy microwave for the whole hotel. Other hotels have one in each room. For the price we paid i thought i was going to get a much better experience than the other ones I've been to. It was also very easy to check in and out.
Stayed 2 nights in Apr 2024
Response from July on 2024/4/25
Dear Melisa, Thank you for taking the time to share your comments with us. We sincerely apologize for the issues he experienced during your stay. Please be assured that your feedback has been shared with our team and we will work diligently to address it. We hope to have the opportunity to welcome you again in the future and provide you with an improved experience.Kind regards,

6/10 Okay

Jermaine

Liked: Property conditions & facilities
The Property is
Stayed 1 night in Apr 2024
Response from July on 2024/4/23
Dear Jermaine, Thank you for taking the time to provide your feedback, although we regret to see that your experience did not fully meet your expectations. Your input is valuable to us as we continually strive to improve our services.We apologize for any shortcomings you may have encountered during your visit. Please rest assured that we take your feedback seriously and will use it to address areas where we can do better.If you would like to discuss your experience further or have any specific concerns you would like to share, please feel free to reach out to us. We are committed to ensuring that every guest has a positive experience with us.Thank you again for your feedback, and we hope to have the opportunity to better serve you in the future.Best Regards,

6/10 Okay

Nicole

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Beds were very old and uncomfortable. Elevators did not work and one elevator was used for the whole place. It would take 20 minutes to get up from the lobby to your room.
Stayed 1 night in Apr 2024
Response from July on 2024/4/17
Dear Nicole, We're deeply sorry for the discomfort you experienced during your recent stay with us. Your feedback is crucial to us, and we're addressing your concerns promptly.We apologize for the inconvenience caused by the condition of the beds and the elevator issues. Ensuring a comfortable stay for our guests is our priority, and we're taking immediate steps to address these issues, including evaluating and upgrading our bedding and addressing the elevator functionality to improve efficiency.We appreciate your patience and understanding, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.Best Regards,

2/10 Terrible

Sonya

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was super outdated. Mold in bathrooms and the carpet was disgusting. It was the worst hotel I’ve stayed at in years. Please save money using the extended stay or the other hotel near dreamworks. This stay was equivalent to staying in a motel. Never again!!
Stayed 1 night in Apr 2024
Response from July on 2024/4/17
Dear Sonya, We are deeply sorry for the numerous problems you encountered during your recent stay with us. Your feedback is crucial to us and we sincerely apologize for not meeting your expectations.We understand your frustration and regret that your experience does not reflect the high standards associated with the Hilton name.We are committed to maintaining the high standards expected of the Hilton brand and will investigate these issues to make any necessary improvements.Thank you for bringing these matters to our attention and we hope to have the opportunity to welcome you again for a more pleasant experience in the future.Sincerely,

10/10 Excellent

Franklin

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from July on 2024/4/17
Dear Franklin, Thank you for taking the time to rate us. We are delighted to see that you had a positive experience with us! Your comments encourage us to continue providing excellent service to all our guests.We appreciate your support and hope to serve you again soon.Sincerely,

10/10 Excellent

Gloribel

Liked: Cleanliness, staff & service, property conditions & facilities
Was easy checking, nice and clean bedroom plus and excellent breakfast with a nice staff service
Stayed 1 night in Apr 2024
Response from July on 2024/4/17
Dear Gloribel, Thank you for taking the time to rate us. We are delighted to see that you had a positive experience with us! Your comments encourage us to continue providing excellent service to all our guests.We appreciate your support and hope to serve you again soon.Sincerely,

6/10 Okay

Carlos

Stayed 3 nights in Apr 2024

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from July on 2024/4/12
Dear Justin, Thank you for taking the time to rate us. We are glad to hear that you had a positive experience with us! Your satisfaction is our top priority and your rating motivates us to continue the good work.We hope to welcome you back soon.A cordial greeting,

8/10 Good

Cleveland

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The location and commute to the mall.
Stayed 1 night in Apr 2024
Response from July on 2024/4/10
Dear Cleveland, Thank you for taking the time to rate us. We are glad to hear that you had a positive experience with us! Your satisfaction is our top priority, and your rating motivates us to continue the good work.We hope to welcome you back soon.A cordial greeting,

4/10 Poor

Krishana

Traveled with family
Liked: Amenities
Disliked: Cleanliness
The room can be a lot cleaner for it to to be the Hilton . The rooms can also use some updating
Stayed 1 night in Apr 2024
Response from July on 2024/4/9
Dear Krishana,Thank you for taking the time to provide your feedback, although we regret to see that your experience did not fully meet your expectations. Your input is valuable to us as we continually strive to improve our services.We apologize for any shortcomings you may have encountered during your visit. Please rest assured that we take your feedback seriously and will use it to address areas where we can do better.If you would like to discuss your experience further or have any specific concerns you would like to share, please feel free to reach out to us. We are committed to ensuring that every guest has a positive experience with us.Thank you again for your feedback, and we hope to have the opportunity to better serve you in the future.A cordial greeting,

10/10 Excellent

Jeannette

Stayed 1 night in Mar 2024
Response from July on 2024/5/1
Dear Jeannette, We appreciate your positive rating! We are very happy to know that you enjoyed your experience with us. Your satisfaction is our number one priority and your feedback inspires us to maintain our standards of excellence.Best Regards,

8/10 Good

Carline

Liked: Cleanliness, staff & service, property conditions & facilities
The shuttle service was amazing
Stayed 4 nights in Mar 2024
Response from July on 2024/4/10
Dear Carline,Thank you for taking the time to rate us. We are glad to hear that you had a positive experience with us! Your satisfaction is our top priority, and your rating motivates us to continue the good work.We hope to welcome you back soon.A cordial greeting,

8/10 Good

Elizabeth

Traveled with group
Liked: Cleanliness, staff & service, amenities
I didn’t like that despite booking months ago for a room, we couldn’t get it on the day of our arrival because it was sold out to guests that extended their stay. Still, when I called and asked to be moved back to the original room we were supposed to have, they were very nice and helpful about it. We were switched to a better room the next day. I love that they were very professional and made sure we were comfortable in our stay. Had a good experience staying here.
Stayed 3 nights in Mar 2024
Response from July on 2024/4/9
Dear Elizabeth,Thank you for taking the time to rate us. We are delighted to see that you had a positive experience with us! Your comments encourage us to continue providing excellent service to all our guests.We appreciate your support and hope to serve you again soon.Sincerely,

6/10 Okay

Elaina

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The staff was not accommodating. Specifically an older man when checking in. No one was wearing name tags, but I believe that he was being called Mario. Although there was a line, in which I was standing, when it was my opportunity to check in, he called for a male behind me as if I didn’t exist. I’m an African American woman in my mid 20s. After I spoke up making it known that I was waiting and indeed next to be helped, he laughed and didn’t even apologize. The male behind me even stated that I was next. I didn’t want the employee to assist me further so I waited and was assisted by someone else. If I didn’t already pay in full I would’ve cancelled and left. I won’t be back to this location. Not a pleasant experience. The room was just ok, but the shower was really hot, which was a plus for me. Happy Travels.
Stayed 1 night in Mar 2024
Response from July on 2024/4/9
Dear Elaina, Thank you for taking the time to share your comments with us. We sincerely apologize for the disappointing experience he had during his recent stay at our hotel.I understand your frustration and I am very sorry to hear about your experience. This does not reflect our standards of service and customer support, and we will take action to address this issue. We appreciate your feedback and hope to have the opportunity to improve and provide you with a more positive experience in the future. Thank you for sharing your comments with us!Best regards,

10/10 Excellent

Angela

Stayed 1 night in Feb 2024
Response from July on 2024/5/1
Dear Angela. Thank you for your positive rating! We're delighted to hear that you enjoyed your experience with us. Your satisfaction is our top priority, and your feedback encourages us to maintain our high standards.We look forward to welcoming you back soon!Best regards,

6/10 Okay

Christine

Traveled with family
The room was outdated and the bathroom was rusty and cracks on the sink.
Stayed 1 night in Mar 2024
Response from July on 2024/4/5
Dear Chirstine, Thank you for taking the time to provide us with your feedback and rate us. We appreciate your honesty and value your feedback.While we are pleased to see that your experience was overall positive, we also understand that there may be areas where we could have improved. Your feedback helps us identify these areas and work to provide an even better experience for our guests.Once again, thank you for your comments. We hope to have the opportunity to exceed your expectations in the future.Best Regards,

4/10 Poor

NIKIA

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Awful smell in the lobby. Elevators were broken. Only 1 Elevator for entire hotel.
Stayed 1 night in Mar 2024
Response from July on 2024/4/5
Dear Nikia, Thank you for taking the time to share your comments with us. We sincerely apologize for the issues he experienced during your stay. Please be assured that your feedback has been shared with our team and we will work diligently to address it. We hope to have the opportunity to welcome you again in the future and provide you with an improved experience.Kind regards,

8/10 Good

Sarika

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay.
Stayed 4 nights in Mar 2024
Response from July on 2024/4/5
Dear Sarika, Thank you for taking the time to rate us. We are delighted to see that you had a positive experience with us! Your comments encourage us to continue providing excellent service to all our guests.We appreciate your support and hope to serve you again soon.Sincerely,

10/10 Excellent

dana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were all friendly and helped us with all questions. The gym was clean and treadmill ran perfectly
Stayed 1 night in Apr 2024
Response from July on 2024/4/4
Dear Dana,Thank you for taking the time to rate us. We are glad to hear that you had a positive experience with us! Your satisfaction is our top priority, and your rating motivates us to continue the good work.We hope to welcome you back soon.A cordial greeting,

8/10 Good

Jerome

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I got locked out of my room 3 times! Once because one of the original key cards was for the wrong room, and twice because the replacement key cards failed to work. Each time necessitated a trip down to the front desk. But, since only 2 of the 4 elevators were working, it was ridiculously time consuming.
Stayed 1 night in Apr 2024
Response from July on 2024/4/4
Dear Jerome. Thank you for taking the time to share your comments with us. We sincerely apologize for the issues he experienced during your stay. Please be assured that your feedback has been shared with our team and we will work diligently to address it. We hope to have the opportunity to welcome you again in the future and provide you with an improved experience.Kind regards,

8/10 Good

Monica Bridget

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like that they had shuttle service to take you to the Mall, walmart, and train station. What I didn't like was that there was only 2 elevators working in the building. It was overcrowded because of a basketball tournament and they crowded the elevators. Another important thing is that there's only one microwave which stays in the lobby. The whole entire guest have to use that one microwave and I don't like that. I would recommend that they put a microwave on each floor where the ice machine is.It will be more convenient and less crowded. Other than that I definitely enjoyed my stay. I would definitely recommend. The staff was excellent and very nice.
Stayed 5 nights in Mar 2024
Response from July on 2024/4/4
Dear Monica, Thank you for taking the time to rate us. We are glad to hear that you had a positive experience with us! Your satisfaction is our top priority, and your rating motivates us to continue the good work.Please be assured that your feedback has been shared with our team and we will work diligently to address it. We hope to welcome you back soon.A cordial greeting,

4/10 Poor

Travis

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The location was in a great spot, but our room felt poorly maintained, was very humid, and had a smell. The property was fairly empty, and we were placed right next to another room and you could hear them watching tv, not a big deal but I think we were the only people on the floor.
Stayed 1 night in Mar 2024
Response from July on 2024/4/5
Dear Travis, Thank you for taking the time to share your comments with us. We sincerely apologize for the issues he experienced during your stay. Please be assured that your feedback has been shared with our team and we will work diligently to address it. We hope to have the opportunity to welcome you again in the future and provide you with an improved experience.Kind regards,

2/10 Terrible

April

Disliked: Cleanliness, property conditions & facilities
The rooms were very outdated. Very dirty. A lot of mold stains in the bathroom. No refrigerator as stated. Four guests only two towels the water did not get hot. They were overcrowded were down elevators which made us wait nearly almost an hour for an elevator to go up one floor. The only positive about this hotel is the hostess at the restaurant and the bartenders. They were very kind and accommodating to myself and my children.
Stayed 1 night in Apr 2024
Response from July on 2024/4/4
Dear April , Thank you for taking the time to share your comments with us. We are very sorry for the problems you experienced during your stay.We apologize for the inconvenience caused by the lack of heating in the rooms assigned to you, especially considering the inconvenience it caused to you and your baby. Please be assured that we take your concerns seriously and will investigate these matters to ensure they are addressed promptly.Your experience does not reflect the high standards we aim to maintain and we deeply regret any disappointment you have felt. We appreciate your feedback as it helps us identify areas for improvement and allows us to take corrective action.We sincerely hope that you will give us another opportunity to provide you with a much more satisfactory experience in the future.A cordial greeting,

10/10 Excellent

Leonardo

Stayed 2 nights in Mar 2024
Response from July on 2024/4/23
Dear Leonardo, Thank you for taking the time to rate us. We are glad to hear that you had a positive experience with us! Your satisfaction is our top priority and your rating motivates us to continue the good work.We hope to welcome you back soon.A cordial greeting,

8/10 Good

Ornella

Stayed 2 nights in Mar 2024
Response from July on 2024/4/4
Dear Ornella, Thank you for taking the time to rate us. We are delighted to see that you had a positive experience with us! We appreciate your support and hope to serve you again soon.A cordial greeting,

2/10 Terrible

Cynthia

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a very bad experience. The staff at front desk were arrogant and rude. The room was unclean and elevator was extremely slow. Would recommend staying there to anyone.
Stayed 1 night in Mar 2024
Response from July on 2024/4/5
Dear Cynthia, Thank you for taking the time to share your comments with us. We are very sorry for the problems you experienced during your stay.We apologize for any shortcomings you may have encountered during your visit. Please rest assured that we take your feedback seriously and will use it to address areas where we can do better.We are always willing to listen to our guests and make any necessary adjustments. and we hope to have the opportunity to better serve you in the future.Best Regards,

10/10 Excellent

Joel garcia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from July on 2024/4/4
Dear Joel, Thank you for taking the time to rate us. We are delighted to see that you had a positive experience with us! Your comments encourage us to continue providing excellent service to all our guests.We appreciate your support and hope to serve you again soon.Sincerely,

6/10 Okay

Hope

Traveled with family
Disliked: Cleanliness, staff & service, amenities
What I like about the property was it was 10 mins from American Dream. What I DIDN'T like was There was not enough wash clothes in my room.The Only microwave for guest to use was SO NASTY it should be a health hazard. There were only 2 elevators working for 20 floors! On the 12th floor getting off the elevator were shell all over the floor and we complain about the loud room across hall, with nothing being so we DID NOT get any sleep on Friday night! I paid for 2 nights but only enjoyed one! SMH I'm very disappointed!
Stayed 2 nights in Mar 2024
Response from July on 2024/4/4
Dear Hope, We are deeply sorry for the numerous problems you encountered during your recent stay with us. Your feedback is crucial to us and we sincerely apologize for not meeting your expectations.We understand your frustration and regret that your experience does not reflect the high standards associated with the Hilton name.We are committed to maintaining the high standards expected of the Hilton brand and will investigate these issues to make any necessary improvements.Thank you for bringing these matters to our attention and we hope to have the opportunity to welcome you again for a more pleasant experience in the future.Best regards,

2/10 Terrible

Trahara

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Service was horrible. We waited over an hour for an elevator just to get to our room because only two were properly working. The next morning, We had to wait hours for wash cloths that were never available in our room.
Stayed 2 nights in Mar 2024
Response from July on 2024/4/4
Dear Trahara.Thank you for taking the time to provide us with your feedback and rate us. We appreciate your honesty and value your feedback.We understand the importance of your loyalty as Hilton Honor members, and we sincerely apologize for any disappointment you may have felt during your stay. Your feedback is invaluable to us as it helps us identify areas where we can improve and provide a more exceptional experience for our guests.We hope to have the opportunity to welcome you again in the future and demonstrate to you the high level of service we aim to provide.A cordial greeting,

2/10 Terrible

Adam

Checked in air conditioning didnt work they switched our room middle of the night the air-conditioning stopped working 80 degrees in the room the whole night.
Stayed 1 night in Mar 2024
Response from July on 2024/4/4
Dear Adam,Thank you for sharing your recent experience with us. We sincerely apologize for the inconvenience caused by the lack of air conditioning during your stay. Your comfort is our top priority and we are sorry that we did not meet your expectations, especially during such a special occasion.Please note that this was an isolated incident and we have taken immediate steps to address the issue. Our team is working diligently to ensure that similar situations do not occur in the future.We truly value your feedback and look forward to having the opportunity to provide you with the exceptional service you deserve on your next visit. Feel free to contact us directly and we will make sure your stay is perfect.Best Regards,

6/10 Okay

Karina

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It's the worst Hilton hotel I've ever stayed at. The hotel is dirty, dingy, and grimy. Elevators take forever to arrive on your floor, and we asked for extra towels that never arrived. We asked for a menu and were told we had to go down to the lobby to get it. There is visible mold in our bathroom. beds we uncomfortable and I'm seriously hoping we didn't take any bedbugs with us. they need to revamp this hotel needs some serious upgrades prices being charged are also not coinciding with service and amenities.
Stayed 1 night in Mar 2024
Response from July on 2024/4/4
Dear Karina, Thank you for taking the time to share your comments with us. We are very sorry for the problems you experienced during your stay.We apologize for the inconvenience caused by the lack of heating in the rooms assigned to you, especially considering the inconvenience it caused to you and your baby. Please be assured that we take your concerns seriously and will investigate these matters to ensure they are addressed promptly.Your experience does not reflect the high standards we aim to maintain, and we deeply regret any disappointment you have felt. We appreciate your feedback as it helps us identify areas for improvement and allows us to take corrective action.We sincerely hope that you will give us another opportunity to provide you with a much more satisfactory experience in the future.A cordial greeting,

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from July on 2024/4/4
Dear William, Thank you for taking the time to rate us. We are glad to hear that you had a positive experience with us! Your satisfaction is our top priority, and your rating motivates us to continue the good work.We hope to welcome you back soon.A cordial greeting,

2/10 Terrible

Markell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from July on 2024/4/4
Dear Markell, Thank you for taking the time to provide your feedback, although we regret to see that your experience did not fully meet your expectations. Your input is valuable to us as we continually strive to improve our services.We apologize for any shortcomings you may have encountered during your visit. Please rest assured that we take your feedback seriously and will use it to address areas where we can do better.If you would like to discuss your experience further or have any specific concerns you would like to share, please feel free to reach out to us. We are committed to ensuring that every guest has a positive experience with us.Thank you again for your feedback, and we hope to have the opportunity to better serve you in the future.Sincerely,

6/10 Okay

jessica

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
As soon as we came into the hotel there was trash inside the door. The floors looked as if it needed to be vacuumed. The microwave which is located down in the lobby needs cleaning. The area behind where the microwave was located had good on the floor. The chair and the desk in my room were also dirty with crumbs.
Response from July on 2024/4/4
Dear Jessica, Thank you for taking the time to share your comments with us. We are very sorry for the problems you experienced during your stay.Please be assured that we take your concerns seriously and will investigate these matters to ensure they are addressed promptly.Your experience does not reflect the high standards we aim to maintain and we deeply regret any disappointment you have felt. We appreciate your feedback as it helps us identify areas for improvement and allows us to take corrective action.We sincerely hope that you will give us another opportunity to provide you with a much more satisfactory experience in the future.A cordial greeting,

10/10 Excellent

Patricia B.

Stayed 1 night in Mar 2024
Response from July on 2024/4/17
Dear Patricia, Thank you for taking the time to rate us. We greatly value your opinion and support. If in the future you have any specific suggestions or comments on how we can improve further, please don't hesitate to let us know. We are here to make sure every visit is exceptional for our guests.We hope to have you back soon at our hotel.Thanks again and have a great day!Best Regards,

6/10 Okay

Matthew

Traveled with family and small children
Disliked: Amenities
The best thing about this hotel is convenience. Had to pay for parking and breakfast. Nothing to write home about.
Stayed 1 night in Mar 2024
Response from July on 2024/3/27
Dear Matthew, Thank you for taking the time to rate your experience with us.Our team is committed to providing you with an exceptional experience each time you visit. We appreciate your support and look forward to welcoming you back soon.Kind regards,

6/10 Okay

Jose

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Great Location personal when we arrived was very friendly but very unfriendly when we did the check out
Stayed 3 nights in Mar 2024
Response from July on 2024/3/27
Dear Jose, We appreciate you bringing these concerns to our attention. Please accept our apologies for the inconvenience you encountered. We are committed to delivering exceptional service, and your feedback will help us make necessary improvements. If you would like to discuss your experience further or if there's anything else we can assist you with, please don't hesitate to contact us directly.Warm regards,

2/10 Terrible

Markieta

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is not like the pictures on the site bottom floors was not renovated. It was a foul smell and I both rooms I was put in didn’t have heat and my baby was freezing it was 33° outside. Terrible experience I will not recommend.
Stayed 2 nights in Mar 2024
Response from July on 2024/3/27
Dear Markieta, Thank you for taking the time to share your comments with us. We are very sorry for the problems you experienced during your stay.We apologize for the inconvenience caused by the lack of heating in the rooms assigned to you, especially considering the inconvenience it caused to you and your baby. Please be assured that we take your concerns seriously and will investigate these matters to ensure they are addressed promptly.Your experience does not reflect the high standards we aim to maintain and we deeply regret any disappointment you have felt. We appreciate your feedback as it helps us identify areas for improvement and allows us to take corrective action.We sincerely hope that you will give us another opportunity to provide you with a much more satisfactory experience in the future.A cordial greeting,