Find hotels in Jen Tilly Terrace, Phoenix

"The high rating this property has is deceiving. The pictures online were of a unit that must have been newly remodeled and used for the pictures. The unit we were in was not anywhere near the quality that was depicted in the photos. The bathroom had paint peeling off the trim in chunks onto the floor. There was visible water damage on the walls around and under the tub. The tub surround was new so it appears to be hiding the rest of the water damage underneath. The walls and ceiling in the unit were water damaged in places and patched over but highly noticeable because it looked like no attempt was made to blend it into the existing texture. The bedroom nightstand, dresser and lamp were so outdated and in such bad condition it looked like it was furniture that was picked up off the curb on garbage day. The floors in the unit were uneven and our feet and white socks were black after walking around. We didn’t realize it was the units floor until after showering and walking around barefoot our feet were noticeably dirty on the bottom right away. The in unit washer and dryer was one of the reasons we chose this property over others. The rec room area and pool were as depicted. The front desk staff was pleasant and helpful. I would never stay here again due to the poor quality of the unit. "

"If you’ve never been here before and they ask you if you’d like help with your bags when you check-in, I’d accept the help knowing what the layout of the property is like now. A/C was extremely underwhelming for a 90 degree day in AZ. Turned it all the way to 62 at night and it didn’t seem to cool anywhere near that temp. Drain in shower is very slow. Hot tub was closed."

"Clean room with amazing amenities and awesome staff"

"The room was not clean, but no bugs. Just a lot of dust and gunk built up on surfaces. Bed was comfortable. Bedding was clean. Towels were clean. The room just needs a deep clean. The pool and hot tub were nice."

"Had diner was great, was not able to get breakfast due to meetings."

"One star for overall experience. It could be 0 if it weren’t for the staff We stayed in the North Pointe Tower and it felt like a forgotten time capsule. Elevator out of service, broken TV that never got fixed, missing tiles, torn canopy, and cleanliness that felt optional. I can understand old and outdated, but dirty is a choice. Walking the property was eerie. There are restaurant spaces that look completely abandoned, dark and empty in a sad, unsettling way. Exposed cables, worn surfaces, and overall disrepair make it feel like no one is maintaining this place. The only redeeming part is the waterpark. That’s where things feel alive, and the staff at Slim Pickins were great. Even then, the bathrooms could use renovation. Shoutout to Aggie at the lobby bar and Dick at the bell desk, both fantastic. But overall, this property should not be open in this condition. Renovations are understandable. Neglect is not. Pick another place!"

"A great place to stay with excellent restaurants and plenty of opportunities for fun"

"Didn’t try"

"Room was clean. Had towels available. Soaps, iron, a fridge, and tv in the room. The TV could be updated. Didn’t allow for Netflix or Hulu or anything like that. Also had to pay for parking. And reasonable price but there’s some other fees I was a bit surprised about later. Otherwise it was a good experience. Pool was great. Had a nice small gym area. "