Dear Mr. Ashraf,Thank you for choosing us and taking the time to share your experience during your stay. First of all, we apologize for your inconvenience regarding the toiletries were poor, actually you can request to housekeeping other items such as comb and for towels we are purchasing new one to replace old ones.Allow us to improve our services the next time you come.We make sure that your next visit will be even better. If we are given the opportunity to welcome you with all of our hospitality, we are happy to await your arrival in the near future. Once again we say sorry profusely and thank you.RegardsManagement

Dear our valued guest Warmest Greeting From Neo Melawai Thanks for choosing Neo melawai as the place to stay and also the review that makes us realize our weaknesses and We do apologize and We fixed all the things such as the bed smell from the refrigerator has been fixed and also We fixed the AC remote control for our valued guests' satisfaction. We look forward to seeing you again in the near .future.with a much better situation Thank you very much for your kind attention and the chance to keep in touch with as our valued guest. Regards Empud Syaripudin

Dear Valued Guest Warmest Greeting from Neo Melawai Thank you very much for choosing Neo Melawai and also for taking time to review our hotel, We are sorry for the unfortunate event you have experienced during your stay with us. Certainly, we do not want that to happen to our valuable guests. All weaknesses that you've mentioned We'll fix such as laundry will be sent to the room on time, more additional ammenities and changed all the used ones with new one on daily. and the leakage from out side has been fixed. However, we always try our best to make our guests feel comfortable with their stay at Neo Melawai. Therefore, your outlined points are very much appreciated for us to measure up and do better. We hopefully have another opportunity to welcome you again at Neo Melawai with much better atmosphere. Sincerely, Empud Syaripudin

Dear Our valued guest Waremst Greeting From Neo Melawai Thank you and appreciate for the time you have spent to review your recent stay with us. It is great to know that our staffs were kind to you during our stay with us and our staff are happy to know that. Please allow us to look after your visit again in the near future. Sincerely, Empud Syaripudin