This place is absolutely terrible. As we entered the room, before we even had a chance to look around, we were hit with a pungent musty/moldy odor coming from the walls.
The rooms were filthy, as if they aren't maintained or cleaned at all. There were puddles of water in the bathroom and living room, there was a nasty brownish gel coating the dresser drawers, the door handles/locks were broken, there was a big gap underneath the door which would allow all kinds of insects to enter the room at night.
The room's balcony fence was placed with hardly any support, it wasn't hooked properly and there was a note warning not to lean on it, but if anyone accidentally put any weight on it they could fall very easily and get injured.
Their restaurant kitchen was disgusting from what we could see through the window, similar to the rooms, it looked like they don't regularly clean it, if they ever clean it at all. I did not want to risk eating there at all with my kids.
On top of our health and safety concerns, the guy at the front desk, Josh, kept changing his story. When we arrived, he'd told us they were fully booked and wouldn't be able to give us a refund for our last night, so that we could drive back a day early to San Jose to catch our 11AM flight the next day.
After seeing our mess of a room, we went back to talk to him about our health and safety concerns, and after some back and forth he tried offering us different rooms, after originally telling us they were booked up.