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Reviews of Balcon del Mar Beach Front Hotel

3 out of 5
Balcon del Mar Beach Front Hotel
Bohio Street, Jaco, Puntarenas

Reviews

7.0

Good

Rating 10 - Excellent. 121 out of 456 reviews" "
Rating 8 - Good. 133 out of 456 reviews" "
Rating 6 - Okay. 101 out of 456 reviews" "
Rating 4 - Poor. 51 out of 456 reviews" "
Rating 2 - Terrible. 50 out of 456 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

6.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Danny, Orange Park

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place beach front with a beautiful pool
Stayed 1 night in Mar 2024
Response from Hotel Balcon Del Mar on 2024/3/31
Dear customer. ¡ Thank you for your comments! We are very happy to hear that you enjoyed your stay with us. We hope your next stay is just around the corner.We will improve.

10/10 Excellent

Grettel, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Hotel Balcon Del Mar on 2024/3/31
Dear customer. ¡ Thank you for your comments! We are very happy to hear that you enjoyed your stay with us. We hope your next stay is just around the corner.We will improve.

8/10 Good

Kevin

Traveled with partner
Liked: Cleanliness, staff & service
One of the pools was not working and some areas needed repairs. Breakfast was great.
Stayed 2 nights in Mar 2024
Response from Hotel Balcon Del Mar on 2024/3/31
Dear Customer, Thank you very much for your review about your recent stay at our hotel. Your feedback is very valuable to us as we strive to improve each and every stay.

2/10 Terrible

Oren

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There is construction work going on on site and next door. No one told us about it before. The next door property will not be completed for the next 12 to 24 mo. Be aware. I would not go there again.
Stayed 1 night in Mar 2024
Response from Hotel Balcon Del Mar on 2024/3/7
Dear Customer, Thank you very much for your review about your recent stay at our hotel. Your feedback is very valuable to us as we strive to improve each and every stay.

10/10 Excellent

leopold

Liked: Staff & service, property conditions & facilities
It was comfortable. Not too much not too little. The staff were very helpful, interms of arranging transpotation and recommending activities. The rooms are very clean and spacious.
Stayed 3 nights in Feb 2024
Response from Hotel Balcon Del Mar on 2024/3/7
Dear customer. ¡ Thank you for your comments! We are very happy to hear that you enjoyed your stay with us. We hope your next stay is just around the corner.We will improve.

2/10 Terrible

Tym

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty noisy unfriendly
Stayed 4 nights in Feb 2024

8/10 Good

Nadine, Fenelon Falls

Traveled with partner
Liked: Cleanliness, staff & service, amenities
I liked that the property was close to the ocean, dining, shopping and was safe.
Stayed 5 nights in Feb 2024
Response from Hotel Balcon Del Mar on 2024/3/7
Dear customer. ¡ Thank you for your comments! We are very happy to hear that you enjoyed your stay with us. We hope your next stay is just around the corner.We will improve.

6/10 Okay

Ashkan

Stayed 4 nights in Feb 2024
Response from Hotel Balcon Del Mar on 2024/3/7
Dear customer. ¡ Thank you for your comments! We are very happy to hear that you enjoyed your stay with us. We hope your next stay is just around the corner.We will improve.

6/10 Okay

Janardhana Sai, Ashburn

Stayed 3 nights in Dec 2023
Response from Hotel Balcon Del Mar on 2024/3/7
Dear customer. ¡ Thank you for your comments! We are very happy to hear that you enjoyed your stay with us. We hope your next stay is just around the corner.We will improve.

6/10 Okay

sam

Stayed 3 nights in Dec 2023
Response from Hotel Balcon Del Mar on 2024/3/7
Dear customer. ¡ Thank you for your comments! We are very happy to hear that you enjoyed your stay with us. We hope your next stay is just around the corner.We will improve.

6/10 Okay

Alexis Ann

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The location is perfect. The food is good. Breakfast is included. The internet always works and even reaches out to the beach. Plenty of towels in the rooms. The biggest fail is that coolers and personal speakers are prohibited around the pool. I would not stay here again solely for this reason. The seating at the restaurant should be managed better. I traveled in a group of 10 family members, 6 adults and 4 kids. One or two people would be allowed to occupy a table for 6 instead of a table for 2 or 4 and the employees wouldn't ask them to move to a smaller table. But then we were asked to move from the two tables of 4 that we pulled chairs up to because it left a table of 2 without chairs and we were told that they were executive tables as if we didn't belong there.
Stayed 3 nights in Dec 2023
Response from Hotel Balcon Del Mar on 2024/3/7
Dear customer. ¡ Thank you for your comments! We are very happy to hear that you enjoyed your stay with us. We hope your next stay is just around the corner.We will improve.

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel upkeep is questionable. Found things not working and were told but did nothing about it
Stayed 4 nights in Dec 2023
Response from Hotel Balcon Del Mar on 2024/3/7
Dear Customer, Thank you very much for your review about your recent stay at our hotel. Your feedback is very valuable to us as we strive to improve each and every stay.

6/10 Okay

Catherine

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
Great location. Looks nice. Needs better curtains . The current curtains are see through and since my unit was a corner unit, people walking by the room could see straight in. To bad of the loud construction next to it but once that is done it should be ok.
Stayed 2 nights in Dec 2023
Response from Hotel Balcon Del Mar on 2024/3/7
Dear customer. ¡ Thank you for your comments! We are very happy to hear that you enjoyed your stay with us. We hope your next stay is just around the corner.We will improve.

4/10 Poor

Alonso

Disliked: Staff & service
Stayed 2 nights in Dec 2023

6/10 Okay

Jonathan

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The customer service was excellent special the ladies on the restaurant…
Stayed 3 nights in Oct 2023
Response from Hotel Balcon Del Mar on 2024/3/7
Dear customer. ¡ Thank you for your comments! We are very happy to hear that you enjoyed your stay with us. We hope your next stay is just around the corner.We will improve.

2/10 Terrible

Kirstyn, North Beach

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I will say that the location was in the middle of everything. Unfortunately, location was the only positive. We actually left about 10 minutes after checking in. The room was gross. Just not clean. The sink was broken, the room was outdated, and bathroom was grimey. We stayed just long enough to hook up to the wi-fi so we could find another hotel and then we left. I will not recommend this hotel at all.
Stayed 1 night in Sep 2023
Response from Hotel Balcon Del Mar on 2024/3/7
Dear Customer, Thank you very much for your review about your recent stay at our hotel. Your feedback is very valuable to us as we strive to improve each and every stay.

6/10 Okay

Eric

Very loud construction noise from dawn till dusk!
Stayed 2 nights in Sep 2023
Response from Balcón del Mar on 2023/9/20
Dear Customer, Thank you very much for your review about your recent stay at our hotel. Your feedback is very valuable to us as we strive to improve each and every stay.

8/10 Good

Gregory, Stuart

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great restaurant, nice pools, old rooms that need updating
Stayed 3 nights in Sep 2023
Response from Balcón del Mar on 2023/9/9
Dear customer. ¡ Thank you for your comments! We are very happy to hear that you enjoyed your stay with us. We hope your next stay is just around the corner.We will improve.

10/10 Excellent

francis, roseville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suite facing beach,jacuzzi in room,nice balcony,ac was adequate. Also clean towels and daily maid service
Stayed 3 nights in Aug 2023
Response from Balcón del Mar on 2023/9/1
Dear customer. ¡ Thank you for your comments! We are very happy to hear that you enjoyed your stay with us. We hope your next stay is just around the corner.

6/10 Okay

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
When I arrived th staff greeted me with Purda Vida kindness. The room furniture was outdated the mattress not very comfortable, but we are in costa \rica so for the region and th price I would say it is averge. I got complimentary breakfast dail which was good. The one big problem I have is I was not allowed to have ANYONE VISIT ME. i AM NOT ACCUSTOMED TO THAT AND i WAS HIGHLY OFFENDED WHEN A FRIEND JUST STOPPED BY TO SAY HELLO and the hotel clerk came banging on my door demanding that the person leave. We were just talking. I was Highly OFFENDED considering I paid over 700 for 7 nights that no one could visit except me.
Stayed 7 nights in Jul 2023
Response from Balcón del Mar on 2023/8/8
Aaron firstable very sorry for the inconvenience , we have strong policy against prostitution but also is necesary to know when is not that type of visit , we will check with our recepcionist the customer service

10/10 Excellent

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was very nice. The hotel staff was very accommodating. I stayed here 6 days with my fiancé and we both had a great time. A/C was very cold and the room was cleaned well everyday. Breakfast was great everyday. The only thing that could have been better was water pressure/heat. But still that would not stop me from booking here again. For Costa Rica this is a 5star hotel in the USA it wouldn’t be but it is much different there and just enjoy where you are get over the comforts of home you miss. Thank you very much for the great smiles/ laughs/ breakfast Balcon Del Mar.
Stayed 6 nights in Apr 2023
Response from Balcón del Mar on 2023/8/9
Estimado cliente.¡Gracias por tus comentarios!. Estamos muy contentos de escuchar que has disfrutado de tu estancia con nosotros. Esperamos que tu próxima estancia esté a la vuelta de la esquina.

6/10 Okay

Michael

Traveled with group
Liked: Cleanliness
The food was good and breakfast was included
Stayed 3 nights in Apr 2023

2/10 Terrible

Jessica

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Horror Disgusting Hotel.
The hotel is really infront of the beach and they have breakfast. A pre-fixed menu with ok flavor and fruits. BUT DONT STAY HERE. The front desk lady had an bad attitude and she didn’t think her work was more important than chatting with a local. The bathroom was the worst, the toilet is “flushed” by pushing. BUT it’s super hard, and it has to be hold for a while to actually work. The shower didn’t close, and the floor under has a disgusting stain with a slippery growth. The mosquito screen had a bunch of holes where the mosquitoes were getting in either way. The swimming pool was green, they had some people pretending to cleaning but as soon as they thought we had left they stopped. The pool was still green with some slippery stuff on the floor and walls. I was excited to take my baby daughter to cool off at the pool but it was soo bad I couldn’t. DO NOT STAY HERE.
Green pool
Leaking shower
Disgusting green pool
Mold shower wall
Stayed 1 night in Apr 2023

6/10 Okay

Laurel

Traveled with family
Although you could see it’s former beauty, everything was run down or in disrepair. Constantly running faucets. A toilet you had to open the lid and jiggle the handle to get it to stop running. The glade plug-in in the bathroom to over power the musty smell. The green hot tub.
Stayed 1 night in Mar 2023

8/10 Good

Tracy

Liked: Cleanliness, staff & service, amenities
No
Stayed 1 night in Mar 2023

6/10 Okay

Robert

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Toilet did not work Termites Shower did not work
Stayed 3 nights in Feb 2023

10/10 Excellent

Tracie

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People where so nice and clean areas
Stayed 1 night in Feb 2023

2/10 Terrible

Meinolf

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Costa Rican Shack
I have no idea why this place is still rare well. It’s worn down, bed sheets dirty, furniture is falling apart. Looks like the place hasn’t seen any Reno or upgrade in 30 years
Stayed 1 night in Feb 2023

10/10 Excellent

Max

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was excellent
Stayed 3 nights in Jan 2023

10/10 Excellent

Robert, Maple Ridge

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is what we expected of a 3 or 3.5 hotel Fantastic staff,beach chairs available ocean front,clean pool area. Easy to walk for dining options. Fantastic sunsets every night. Would stay there again

10/10 Excellent

Maklin

8/10 Good

Angelo

Liked: Staff & service
Is a good place based on the location and the rooms are good is fair enough and the food is great

6/10 Okay

Jerry

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities

2/10 Terrible

martin

Stayed 2 nights in Dec 2022

10/10 Excellent

Dustin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleaning friendly family place
Stayed 1 night in Dec 2022
Response from Balcón del Mar on 2022/12/8
Thanks for staying with us! Your opinion is very important to us. Balcon del Mar - Beach Front Hotel & Suites.

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This hotel was a nightmare. Not only did the elevator not work (we were on the 3rd floor) the in house telephone did not work, the wi fi did not work and the toilet seat was broken. Those were the good points. Every morning at 3:30 am 100 feet from our room there was partying, drug abuse and music so loud we could never get back to sleep. (The first morning they were there until 9am) And..Every night our room flooded due to the heavy rains, pouring in from the closed doors and windows. The first night of flooding when we requested help they brought us 2 bath towels, and the 2nd night they refused to give us any help at all. We checked out 3 nights early and now they will not refund our money.
Stayed 6 nights in Oct 2022
Response from Balcón del Mar on 2022/12/8
Thanks for staying with us! Your opinion is very important to us. Balcon del Mar - Beach Front Hotel & Suites.

4/10 Poor

Douglas

Traveled with group
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Had 1 hot shower in 4 days left a day early.room was damp no dehumidifier Staff could not get the water right.asked to be moved they just kept working on water Do not stay in room 205
Stayed 5 nights in Nov 2022
Response from Balcón del Mar on 2022/12/8
Thanks for staying with us! Your opinion is very important to us. Balcon del Mar - Beach Front Hotel & Suites.

4/10 Poor

Sudheer, Cumming

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I will give one star. Not as expected. Your advertisement of this property on the website misleading
Stayed 1 night in Oct 2022
Response from reception on 2022/10/31
sorry to hear that, we have a strong policy about not visitors at night

2/10 Terrible

Yizhar

Stayed 2 nights in Oct 2022
Response from Balcon del Mar - Beach Front Hotel & Suites. on 2022/10/13
Thanks for staying with us! Your opinion is very important to us.

4/10 Poor

Richard

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The room was a nice unit. But the phone didn't work, the refrigerator was unplugged, there were no wash rags. The property would not allow for you to bring anyone to your room with you. If I were to have met people and wanted to go to my room and play cards or have drinks, they wouldn't allow it.
Stayed 1 night in Sep 2022
Response from Balcon del Mar - Beach Front Hotel & Suites. on 2022/9/30
Thanks for staying with us! Your opinion is very important to us.

8/10 Good

vincent

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Sep 2022

10/10 Excellent

Donald

Stayed 2 nights in Sep 2022
Response from Balcon del Mar - Beach Front Hotel & Suites. on 2022/9/30
Thanks for staying with us! Your opinion is very important to us.

4/10 Poor

Nicholas

Traveled with group
Liked: Staff & service
Disliked: Cleanliness
Was on a bachelor party and we had 2 different hotels between the group. The other hotel didn't have a pool so we invited the other group to our pool and the security guard wouldn't allow any outside guess in the hotel. ABSOLUTLY NO OUTSIDE GUEST ALOWED IN THIS HOTEL.
Stayed 3 nights in Sep 2022
Response from Balcon del Mar - Beach Front Hotel & Suites. on 2022/10/13
Hello,Yes, it is correct, visitors are not allowed, it is for the secure of all our guests. Only the people signed in the check-in can to stay in the pool.

10/10 Excellent

Rickey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is super friendly and helpful.
Stayed 1 night in Sep 2022
Response from Balcon del Mar - Beach Front Hotel & Suites. on 2022/9/30
Thanks for staying with us! Your opinion is very important to us.

4/10 Poor

Brett

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
a/c barely worked. phones are in rooms but dont work.staff entered rooms even with do not disturb sign on doors. only two channels of tv all spanish language and snowy. beds are hard as a rock. sheets did not smell clean and we not changed one time in the week i stayed there.
Stayed 5 nights in Aug 2022
Response from Balcon del Mar - Beach Front Hotel & Suites. on 2022/9/30
Thanks for staying with us! Your opinion is very important to us.

6/10 Okay

Faye

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Restaurant was good, but the elevator was not working
Stayed 1 night in Jul 2022
Response from Balcon del Mar - Beach Front Hotel & Suites. on 2022/8/9
Thanks for staying with us! Your opinion is very important to us.

8/10 Good

Belinda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that it is right in front of the beach.
Stayed 1 night in Jul 2022
Response from Balcon del Mar - Beach Front Hotel & Suites. on 2022/8/2
Thanks for staying with us! Your opinion is very important to us. Balcon del Mar

8/10 Good

Alix-Marie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly. Great location
Stayed 1 night in Jun 2022
Response from Balcon del Mar - Beach Front Hotel & Suites. on 2022/8/2
Thanks for staying with us! Your opinion is very important to us.

10/10 Excellent

Jeffrey Stephen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
First you have to understand that this is Jaco CR, not CanCun, or Cozumel, or Dominican Republic, etc... This is a smaller surf town and its not going to have all the same caliber of hotels in some of those other tourist spots with granite everything and diamonds on the door handles. That being said, its awesome. The staff was great, Mr Johnny the concierge/ Ill help you with anything guy is the coolest. We caught some pretty great fish on our trip and the bar/grill attached cooked it up for us and made some ceviche and we gave them everything we couldnt carry home (probably 30lbs plus of tuna and mahi). The beach there is pretty awesome, surf school guys across the street are super cool. We had a great time all in all. This place is family oriented so you wont see all the crazy side of Jaco here, but its not far.
Stayed 4 nights in Jun 2022
Response from Balcon del Mar - Beach Front Hotel & Suites. on 2022/8/2
Thanks for staying with us! Your opinion is very important to us.

2/10 Terrible

Ajmal

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
Hot tub and Elevator did not work the entire stay. Hotel staff were rude and everything was overall disappointing. Will not stay ever again.
Stayed 3 nights in Jun 2022
Response from Balcon del Mar - Beach Front Hotel & Suites. on 2022/8/2
Thanks for staying with us! Your opinion is very important to us.