This was our first visit to Jacksonville and my family and I stayed a total of 4 nights this week. The location was great. The beach is only a few steps away, the boardwalk is a short walk, and there’s plenty of shops and food options in a close by. There was always free parking spots nearby.The pool was warm and chairs were available most times of day. The front desk staff was also very friendly. The issues were mainly with housekeeping/upkeep. As with most hotels now, if you leave towels hanging they will not be replaced, they must be on the floor to be replaced. However ours were never replaced regardless of where they were. We had to call after the 2nd night of having no new towels and then they were hung on our door in the middle of the night- this is the only time we received them. With this being a beach resort, you tend to shower more frequently to rinse off the sand and need more towels. You also do not get new bedding until night 3, no problem, but again this did not happen. Housekeeping did not come until around 5pm to change our bedding and our son was napping. We asked if they could come back in a bit to change them, but they never returned. The coffee in the room was never replenished. The body wash was empty and never refilled. The in room safe had no batteries, so we could not use it. A lightbulb in a lamp was burnt out. The ice machine on our floor did not work and the bags/cups provided for the ice were never replenished.