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Reviews of Holiday Inn Express & Suites Jacksonville SE- Med Ctr Area, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Jacksonville SE- Med Ctr Area, an IHG Hotel
4791 Windsor Commons Ct, Jacksonville, FL

Reviews

8.2

Very Good

Rating 10 - Excellent. 521 out of 1002 reviews" "
Rating 8 - Good. 252 out of 1002 reviews" "
Rating 6 - Okay. 96 out of 1002 reviews" "
Rating 4 - Poor. 73 out of 1002 reviews" "
Rating 2 - Terrible. 60 out of 1002 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Linda

Business traveler
Liked: Cleanliness, staff & service
It was very convenient to Mayo Clinic. Room was clean. During the stay, they were painting outside of building. Having a person right outside your plastic covered windows is unsettling.
Stayed 1 night in May 2024

8/10 Good

Sumeet

Stayed 3 nights in May 2024

10/10 Excellent

Zadjha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful & friendly. Room/bathroom was very clean/spacious. King sized bed was comfortable for my gf & I. The breakfast they served was great & we had many options to choose from. Nearby stores & restaurants were very close & within walking distance. We could walk to them if we wanted to instead of taking our car. Felt like a “home away from home”! 10/10 stay!!
Stayed 2 nights in May 2024
Response from GM on 2024/5/19
Thank you, Zadjha, for taking the time to provide feedback about your experience at Holiday Inn Express JACKSONVILLE SE- MED CTR AREA. We are excited to hear that you enjoyed your stay with us, we strive to make each stay as pleasant and comfortable as possible. We will share your feedback with our team. We hope you will give us the chance to serve you again.

10/10 Excellent

Gregory, miami

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and clean. Excellent check in.
Stayed 1 night in May 2024
Response from GM on 2024/5/19
Thank you, Gregory, for taking the time to provide feedback about your experience at Holiday Inn Express JACKSONVILLE SE- MED CTR AREA. We are excited to hear that you enjoyed your stay with us, we strive to make each stay as pleasant and comfortable as possible. We will share your feedback with our team. We hope you will give us the chance to serve you again.

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great!
Stayed 1 night in May 2024
Response from GM on 2024/5/19
Thank you, Mary, for taking the time to provide feedback about your experience at Holiday Inn Express JACKSONVILLE SE- MED CTR AREA. We are excited to hear that you enjoyed your stay with us, we strive to make each stay as pleasant and comfortable as possible. We will share your feedback with our team. We hope you will give us the chance to serve you again.

10/10 Excellent

Mary

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
Property is under construction. Once completed should be good.
Stayed 1 night in May 2024
Response from GM on 2024/5/19
Thank you, Mary, for taking the time to provide feedback about your experience at Holiday Inn Express JACKSONVILLE SE- MED CTR AREA. We are excited to hear that you enjoyed your stay with us, we strive to make each stay as pleasant and comfortable as possible. We will share your feedback with our team. We hope you will give us the chance to serve you again.

6/10 Okay

Marcia

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from GM on 2024/5/19
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express JACKSONVILLE SE- MED CTR AREA.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

4/10 Poor

Tiffany

Disliked: Cleanliness
Stayed 2 nights in May 2024
Response from GM on 2024/5/19
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express JACKSONVILLE SE- MED CTR AREA.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

8/10 Good

Darryl

Stayed 2 nights in May 2024
Response from GM on 2024/5/19
Thank you, Darryl, for taking the time to provide feedback about your experience at Holiday Inn Express JACKSONVILLE SE- MED CTR AREA. We will share your feedback with our team so we can coach them and make sure we provide all the amenities to ensure our guest have a smooth and excellent stay. We are glad to hear that overall, you enjoyed your stay.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from GM on 2024/5/19
Thank you, Jose, for taking the time to provide feedback about your experience at Holiday Inn Express JACKSONVILLE SE- MED CTR AREA. We are excited to hear that you enjoyed your stay with us, we strive to make each stay as pleasant and comfortable as possible. We will share your feedback with our team. We hope you will give us the chance to serve you again.

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from GM on 2024/5/19
Thank you, Shawn, for taking the time to provide feedback about your experience at Holiday Inn Express JACKSONVILLE SE- MED CTR AREA. We are excited to hear that you enjoyed your stay with us, we strive to make each stay as pleasant and comfortable as possible. We will share your feedback with our team. We hope you will give us the chance to serve you again.

10/10 Excellent

JEROME

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on 2024/5/19
Thank you, Jerome, for taking the time to provide feedback about your experience at Holiday Inn Express JACKSONVILLE SE- MED CTR AREA. We are excited to hear that you enjoyed your stay with us, we strive to make each stay as pleasant and comfortable as possible. We will share your feedback with our team. We hope you will give us the chance to serve you again.

10/10 Excellent

Kelli

Liked: Cleanliness, staff & service, property conditions & facilities
They go above and beyond to help guests. Very compassionate and kind.
Stayed 2 nights in Apr 2024
Response from GM on 2024/5/19
Thank you, Kelli, for taking the time to provide feedback about your experience at Holiday Inn Express JACKSONVILLE SE- MED CTR AREA. We are excited to hear that you enjoyed your stay with us, we strive to make each stay as pleasant and comfortable as possible. We will share your feedback with our team. We hope you will give us the chance to serve you again.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on 2024/5/19
Thank you, Maria, for taking the time to provide feedback about your experience at Holiday Inn Express JACKSONVILLE SE- MED CTR AREA. We are excited to hear that you enjoyed your stay with us, we strive to make each stay as pleasant and comfortable as possible. We will share your feedback with our team. We hope you will give us the chance to serve you again.

10/10 Excellent

Sarah, Lexington

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on 2024/5/19
Thank you, Sarah, for taking the time to provide feedback about your experience at Holiday Inn Express JACKSONVILLE SE- MED CTR AREA. We are excited to hear that you enjoyed your stay with us, we strive to make each stay as pleasant and comfortable as possible. We will share your feedback with our team. We hope you will give us the chance to serve you again.

10/10 Excellent

Tag

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 2 nights in Mar 2024

10/10 Excellent

Michael

Stayed 1 night in Apr 2024
Response from GM on 2024/5/19
Thank you, Michael, for taking the time to provide feedback about your experience at Holiday Inn Express JACKSONVILLE SE- MED CTR AREA. We are excited to hear that you enjoyed your stay with us, we strive to make each stay as pleasant and comfortable as possible. We will share your feedback with our team. We hope you will give us the chance to serve you again.

10/10 Excellent

Cynthia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff
Stayed 3 nights in Apr 2024

4/10 Poor

C Dawn

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The upkeep of the facility is to be desired. I went to start the shower, and the bath faucet almost came off the wall. There was obvious water leak marks on the ceiling above the tub, and water damage to the shelf in the bathroom. The AC was unstoppable. The fan kept going and groaning all night. And, I found the bed covers dusty. Shelving in the cabinet was also ripped out. The last time we stayed there in another room, it was a way better experience. It was booked thru reward points and not Expedia. Don't know if that was the difference.
Stayed 1 night in Apr 2024

10/10 Excellent

LUIGI, CORAL GABLES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in good condition and near mayo clinic
Stayed 1 night in Apr 2024

10/10 Excellent

Kerry Lee

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's very convenient to Mayo Clinic and shops nearby.
Stayed 1 night in Apr 2024

10/10 Excellent

Donald

Everythingtjing was great!
Stayed 1 night in Apr 2024

8/10 Good

Florin

Stayed 2 nights in Apr 2024
Response from GM on 2024/5/19
Thank you, Florin, for taking the time to provide feedback about your experience at Holiday Inn Express JACKSONVILLE SE- MED CTR AREA. We are excited to hear that you enjoyed your stay with us, we strive to make each stay as pleasant and comfortable as possible. We will share your feedback with our team. We hope you will give us the chance to serve you again.

2/10 Terrible

DAISY

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty and stinky rooms and needs to be demolished
Stayed 2 nights in Apr 2024
Response from GM on 2024/4/11
Thank you, ArtTraveler07, for taking the time to provide feedback about your experience. We will share your feedback with our team.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Would be nice to have more luggage carts and fully stocked sundry market
Stayed 5 nights in Apr 2024
Response from GM on 2024/4/11
Thank you, Patricia, for taking the time to provide feedback about your experience at Holiday Inn Express JACKSONVILLE SE- MED CTR AREA. We are excited to hear that you enjoyed your stay with us, we will share your feedback with our team. We hope you will give us the chance to serve you again.

10/10 Excellent

Francisco

Stayed 1 night in Mar 2024

2/10 Terrible

richard

Liked: Cleanliness
Stayed 3 nights in Mar 2024
Response from GM on 2024/4/11
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express JACKSONVILLE SE- MED CTR AREA.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

6/10 Okay

Sean

Traveled with family
Liked: Staff & service
We found multiple baby spiders on our nightstand each night, otherwise room was clean. There was a fire on the third floor the morning of checkout. Had to lug our stuff down 5 flights of stairs… took four trips. Breakfast was decent, but very hectic in the breakfast area.
Stayed 3 nights in Mar 2024
Response from GM on 2024/4/11
Thank you, Sean, for taking the time to provide feedback about your experience at Holiday Inn Express JACKSONVILLE SE- MED CTR AREA. We will share your feedback with our team so we can coach them and make sure we provide all the amenities to ensure our guest have a smooth and excellent stay. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. If there is anything I can do for you, please reach out to me.Again. thank you for choosing us for your travel needs and we hope to serve you again in the future.

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is amazing!!
Stayed 3 nights in Mar 2024
Response from GM on 2024/4/11
Thank you, Jeff, for taking the time to provide feedback about your experience at Holiday Inn Express JACKSONVILLE SE- MED CTR AREA. We are excited to hear that you enjoyed your stay with us, we will share your feedback with our team. We hope you will give us the chance to serve you again.

8/10 Good

Michael

Traveled with family
Liked: Cleanliness
Clean , nice staff, helpful.
Stayed 1 night in Mar 2024
Response from GM on 2024/4/11
Thank you, Michael, for taking the time to provide feedback about your experience at Holiday Inn Express JACKSONVILLE SE- MED CTR AREA. We are excited to hear that you enjoyed your stay with us, we will share your feedback with our team. We hope you will give us the chance to serve you again.

8/10 Good

Denise

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very quiet and clean setting for our stay. Close to Mayo and other points of interest.
Stayed 1 night in Feb 2024
Response from GM on 2024/4/11
Thank you, Denise, for taking the time to provide feedback about your experience at Holiday Inn Express JACKSONVILLE SE- MED CTR AREA. We are excited to hear that you enjoyed your stay with us, we will share your feedback with our team. We hope you will give us the chance to serve you again.

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on 2024/4/11
Thank you, Michael, for taking the time to provide feedback about your experience at Holiday Inn Express JACKSONVILLE SE- MED CTR AREA. We are excited to hear that you enjoyed your stay with us, we will share your feedback with our team. We hope you will give us the chance to serve you again.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

nancy, marianna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable
Stayed 1 night in Feb 2024

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
We were very happy with our stay. Everything turned out really good and the staff and the ease was very welcome.
Stayed 2 nights in Feb 2024

8/10 Good

Mary

Business traveler, Traveled with family
Smell of mildew in shower. No hair dryer or tissues.
Stayed 1 night in Feb 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Kathleen

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff. Easy to get to property and close to where we needed to be!
Stayed 1 night in Feb 2024

10/10 Excellent

Pamela, Tampa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Check in staff very friendly; easy parking and walking distance to Publix and a few restaurants; close to Mayo Clinic - needs some smaller updates in bathrooms and elevators, but room was very comfortable and provides everything needed - would stay again - good value for price point
Stayed 1 night in Feb 2024

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed here before while at Mayo and were very pleased but this stay was not restful and we got little sleep as someone sounded like they were having a party in the breakfast area and we could hear them all hours of the night.
Stayed 1 night in Feb 2024

10/10 Excellent

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024

6/10 Okay

Lynn

Traveled with family
We had a first floor room and had kids and adults running up and down hall nd in lobby until around 4 am. All were very loud in the lobby area as if I a bar
Stayed 1 night in Feb 2024
Response from GM on 2024/2/20
Thank you, Lynn for taking the time to provide feedback about your experience at Holiday Inn Express JACKSONVILLE SE- MED CTR AREA.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, sometimes situations may occur that are out of our control and require more attention for us to identify and resolve the issue. We will use your comments to coach our team to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

8/10 Good

Steve

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Shoddy
1) Housekeepers either too lazy to inform management or mgmt dropping the ball : No closet clothes hanging rack. The drill holes are intact from the previous rack. Hangars on the floor. 2) The bathroom kleenex dispenser had exactly 2 , only 2, kleenexs. Housekeeper had stuffed the kleenexs into the mouth of the dispenser from the top. I could not believe it so looked inside the dispenser and saw that I was correct.
Stayed 1 night in Feb 2024
Response from GM on 2024/2/20
Thank you for taking the time to provide feedback about your experience at Holiday Inn Express JACKSONVILLE SE- MED CTR AREA.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible; we will look further into this situation and use your comments to coach our team to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

Marjorie

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel.
Stayed 3 nights in Feb 2024
Response from GM on 2024/2/20
Thank you, Marjorie, for taking the time to provide feedback about your experience at Holiday Inn Express JACKSONVILLE SE- MED CTR AREA. We are excited to hear that you enjoyed your stay with us, we will share your feedback with our team. We hope you will give us the chance to serve you again.

10/10 Excellent

Karen

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will stay here again and again! It was so clean and quiet and the free breakfast! WZoe!!
Stayed 2 nights in Feb 2024
Response from GM on 2024/2/20
Thank you,Karen, for taking the time to provide feedback about your experience at Holiday Inn Express JACKSONVILLE SE- MED CTR AREA. We are excited to hear that you enjoyed your stay with us, we will share your feedback with our team. We hope you will give us the chance to serve you again.

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from GM on 2024/2/20
Thank you, David, for taking the time to provide feedback about your experience at Holiday Inn Express JACKSONVILLE SE- MED CTR AREA. We are excited to hear that you enjoyed your stay with us, we will share your feedback with our team. We hope you will give us the chance to serve you again.

10/10 Excellent

adrian

Liked: Amenities
.
Stayed 2 nights in Jan 2024
Response from GM on 2024/2/20
Thank you, Adrian, for taking the time to provide feedback about your experience at Holiday Inn Express JACKSONVILLE SE- MED CTR AREA. We are excited to hear that you enjoyed your stay with us, we will share your feedback with our team. We hope you will give us the chance to serve you again.

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was spacious and had a nice layout. This was my third stay here, and I’ll definitely come back if the need arises.
Stayed 1 night in Feb 2024
Response from GM on 2024/2/20
Thank you, David, for taking the time to provide feedback about your experience at Holiday Inn Express JACKSONVILLE SE- MED CTR AREA. We are excited to hear that you always enjoyed your stay with us, we will share your feedback with our team. We hope you will give us the chance to serve you again.

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on 2024/2/20
Thank you, Alan, for taking the time to provide feedback about your experience at Holiday Inn Express JACKSONVILLE SE- MED CTR AREA. We are excited to hear that you enjoyed your stay with us, we will share your feedback with our team. We hope you will give us the chance to serve you again.