The safe in our room was unacceptable! The first day, I asked for help since I could not get the door to open. A staff member said he would help in 10 minutes; however , he never showed. The next morning my husband got directions for opening and resetting but after repeated practice of the directions it was unacceptable for me to use and it was also very small and not very secure in its attachment to the shelf. Needless to say, this was a disappointment to me.