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傑克遜住宅旅館的評分

3 out of 5
傑克遜住宅旅館
126 Old Medina Xing, Jackson, TN

評論

8.6

有夠讚

10 分,有夠讚;372 則評論中有 231 則" "
8 分,不錯哦;372 則評論中有 69 則" "
6 分,一般般;372 則評論中有 33 則" "
4 分,不太好;372 則評論中有 12 則" "
2 分,很糟糕;372 則評論中有 27 則" "

8.8/10

整潔度

9.0/10

員工素質

8.6/10

設施服務

8.8/10

住宿環境和硬體

8.2/10

環保程度

評論

10/10 有夠讚

JENNIFER

於 2024 年 5 月住了 2 晚

10/10 有夠讚

Wendy

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Breakfast was very good, staff was friendly and accomidating
於 2024 年 5 月住了 3 晚
Management 於 2024年5月17日回覆
Thak you for your feedback! We're pleased to hear you enjoyed the breakfast and found our staff friendly and accommodating. We hope to see you again soon!

8/10 不錯哦

Rosslyn

家庭旅遊
喜歡:整潔度、員工素質和設施服務
Good complimentary breakfast and staff. Bathroom vent fan was noisy and didn’t work properly. Good location.
於 2024 年 4 月住了 3 晚
Management 於 2024年5月2日回覆
Thank you for your feedback. We are thrilled to hear you enjoyed our breakfast and found our staff accommodating. We apologize for the inconvenience caused by the noisy bathroom vent fan. Your comments will be shared with our maintenance team for immediate attention. We're glad you appreciated our convenient location and hope to welcome you back for a smoother stay next time!

10/10 有夠讚

Matthew

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Management 於 2024年5月2日回覆
Thank you for your feedback. We are thrilled you found your experience with us to be a 5 out of 5!. We hope to welcome you back again and service you with an even better guest experience!

10/10 有夠讚

Sandra

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Bryan

家庭旅遊
喜歡:設施服務和住宿環境和硬體
Great location and with nice amenities!
於 2024 年 4 月住了 2 晚
Jeremiah H. 於 2024年4月8日回覆
Thanks you for talking the time to give us a review. I'm pleased to hear of your stay. Have a wonderful day and come again.

10/10 有夠讚

Diane,Nashville

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We really enjoyed our stay. The suite was fantastic! Roomy and well maintained. Pillows wonderful. Terrific bed and bedding. We will be staying again.
於 2024 年 3 月住了 1 晚
Management 於 2024年4月3日回覆
Dear valued guest, Thank you for taking the time to review your experience with Residence Inn, Jackson. We are delighted to hear that you enjoyed your stay. You are the reason we will continue to strive for excellence. Your feedback is valued and we appreciate it. We look forward to welcoming you home when your travels bring you back to the area.

10/10 有夠讚

Kimberly

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great
於 2023 年 12 月住了 1 晚
Mangement 於 2024年3月22日回覆
Dear valued guest, thank you for taking the time to leave us a 5 out of 5 rating! If there is anything specific you would like to point out that stood out to you during your time with us, feel free to let us know. We hope welcome you back for another exceptional stay.

10/10 有夠讚

Dezarai

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I love the staff and the cleanliness of the property
於 2024 年 3 月住了 2 晚
Jeremiah 於 2024年3月19日回覆
We're glad you had an amazing stay. Thanks for the review and come again!

10/10 有夠讚

Christopher

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Residence Inn, Jackson TN
Beautiful hotel with large, comfortable rooms. Front desk staff is absolutely the most helpful and friendliest I’ve ever met before. Ailayah at the front desk is hands down the best front desk agent in the country! Only issue I had was I booked it through Hotels.com app for the points / credit. Apparently Expedia actually booked it and definitely charged my credit card. Upon arrival at 9:30pm, after driving over 8 hours, we expected to check in, go to our room, shower and get some much needed rest for the 8 hour drive home the next day. It took us over an hour and a half to get checked in thanks to Expedia’s “virtual card” they sent to the hotel being declined, and it was a nightmare. This is where Ailayah and the night manager stepped in, took over the conversation with Expedia customer service and worked it out with them. Meanwhile, they went ahead and checked my wife and I in and allowed us to go to our room. EXCELLENT customer service!!!
於 2024 年 2 月住了 1 晚
Management 於 2024年2月21日回覆
Thank you for your kind words! We're thrilled to hear that you enjoyed your stay and found our hotel and staff to your satisfaction. Aliayah and the rest of our team strive to provide exceptional service, and we're delighted that their efforts made your experience memorable. We hope to welcome you back soon!

2/10 很糟糕

Derik

不喜歡:整潔度、員工素質和住宿環境和硬體
Room was not clean and thermostat didn't work
於 2024 年 2 月住了 1 晚
Management 於 2024年2月21日回覆
We apologize for the inconvenience you experienced during your stay. Please know that cleanliness and functionality are top priorities for us. We will address these issues promptly to ensure they are resolved for future guests. Thank you for bringing them to our attention.

10/10 有夠讚

Melanie

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Great hotel
Our king bed suite with sofa bed was perfect. Very clean and roomy for my husband, teenage son, bulldog and myself. Staff was very friendly and breakfast was good both days. We would certainly stay again if ever back in the Jackson area.
於 2024 年 2 月住了 2 晚
Management 於 2024年2月22日回覆
Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay with us and found our accommodations comfortable and clean. It was a pleasure hosting you, and we look forward to welcoming you back if you're ever in the Jackson area again!

6/10 一般般

Rodney

家庭旅遊
喜歡:設施服務
不喜歡:整潔度、員工素質和住宿環境和硬體
This hotel has the ability to be an excellent business, but organizational changes really need to take place before that can happen. The very first thing I noticed after checking in was that the hallways and elevators looked like they were in desperate need of vacuuming. Upon walking in to the suite for the first time, I found a small amount of trash on one of the nightstands. I also found a small sponge lying in one of the bathroom floors that looked as if it had been left behind by house-keeping. Although I requested housekeeping services twice, we did not receive housekeeping for the entire 5 night stay. I had to ask for new towels twice, and I ended up stacking used dirty towels in the hallway outside the suite to ensure they were picked up. The facilities are showing wear and tear. The tile baseboard in both backgrounds is broken. Lightbulbs need to be replaced throughout the unit. The wall art hanging in the larger bedroom has broken glass.
於 2024 年 2 月住了 5 晚
Management 於 2024年2月22日回覆
Thank you for bringing these issues to our attention. We sincerely apologize for the lapses in cleanliness and service you experienced during your stay. Your feedback is invaluable, and we will address these issues immediately to ensure a better experience for our guests in the future. We appreciate your patience and hope to have the opportunity to regain your trust during your next visit.

10/10 有夠讚

Keith

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚
Management 於 2024年2月5日回覆
Thank you for your 5 out of 5 rating! We're glad you had a positive experience during your stay. If there are any specific aspects you particularly enjoyed or if there's anything we can do to make your next visit even better, feel free to share your thoughts. We appreciate your feedback and hope to welcome you back soon!

8/10 不錯哦

Kirk

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Management 於 2024年1月26日回覆
Thank you for your 4 out of 5 star rating. We appreciate your feedback! If there are any specific areas where we can improve and earn that extra star in the future, please feel free to share your thoughts. We value your input and hope to provide an even better experience on your next visit.

6/10 一般般

Megan

家庭旅遊, 親子旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
不喜歡:設施服務
Amenities not availba
於 2024 年 1 月住了 1 晚
Management 於 2024年1月22日回覆
We appreciate your feedback and are sorry to hear that your experience fell short of expectations. Understanding your concern about unavailable amenities, we'd like to learn more to address this issue and improve your future visits. We value your input and aim to make your stay more enjoyable.

10/10 有夠讚

Ceara

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
Management 於 2024年1月9日回覆
Dear valued guest ,Thank you for your glowing review and the perfect 10 out of 10 rating! We strive to make every stay exceptional and look forward to exceeding your expectations in the future.

10/10 有夠讚

David

於 2024 年 1 月住了 1 晚
Management 於 2024年1月26日回覆
Thank you for taking the time to provide a 5 out of 5 rating for your stay! We appreciate your positive feedback, and if there are any specific aspects you enjoyed or if there's anything we can improve upon, please feel free to share your thoughts. We look forward to welcoming you back for another great experience in the future!

10/10 有夠讚

shawn

喜歡:整潔度、員工素質和住宿環境和硬體
Great customer service! Friendly staff
於 2023 年 12 月住了 1 晚
Management 於 2024年1月9日回覆
Dear valued guest,Thank you for your positive feedback! We're delighted to hear that you experienced great customer service and encountered friendly staff during your stay. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable visit.

10/10 有夠讚

Melissa

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Management 於 2024年1月4日回覆
Dear guest,Thank you for taking the time to share your experience. We appreciate your positive feedback. We look forward to welcoming you back on your next visit!

10/10 有夠讚

Kewanda

喜歡:整潔度、員工素質和住宿環境和硬體
It was nice and peaceful.
於 2023 年 12 月住了 2 晚
Management 於 2024年1月4日回覆
Dear valued guest,Thank you for taking the time to share your experience with us. We are delighted to know your stay was nice and peaceful. We take great pride in making this the experience for all of our guests. We hope to host you again when your travels bring you back to the area.

10/10 有夠讚

Eileen

寵物同遊, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Easy access to I-40
於 2023 年 12 月住了 1 晚
Management 於 2024年1月4日回覆
Dear valued guest,Thank you for your perfect 5-star rating! We're delighted to hear that you found our location with easy access to the interstate convenient. It's our goal to provide a seamless experience, and we appreciate your positive feedback. We look forward to welcoming you back on the next visit!

8/10 不錯哦

hana m.

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Convenient & Easy
Easy check in, friendly staff - especially housekeeping. Conveniently located for those traveling through Tennessee. Pet-friendly. Very comfy bed.
Plenty of luggage carts to transport your precious cargo to/from your room.
於 2023 年 12 月住了 1 晚
Management 於 2024年1月4日回覆
Dear valued guest,Thank for your wonderful feedback! We are thrilled to hear that you had an easy check-in, encountered friendly staff, and found our hotel comfortable and pet-friendly. It's great to know that our location was convenient for your travels through Tennessee. Your kind words about our housekeeping team are appreciated. We look forward to welcoming you and your pet back on your next journey.

8/10 不錯哦

Lorrie

於 2023 年 12 月住了 2 晚
Management 於 2024年1月4日回覆
Dear guest,Thank you for taking the time to provided feedback. We appreciate your overall positive rating with an 8 out of 10. If there's anything you'd like to share or any areas where we can improve, please feel free to let us know. We strive to make every stay exceptional and look forward to exceeding your expectations in the future.

10/10 有夠讚

Brenda

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I enjoyed my stay
於 2023 年 12 月住了 2 晚
Management 於 2024年1月9日回覆
Dear valued guest,We're delighted to hear that you enjoyed your stay! If there's anything specific you loved or any suggestions you have for improvement, we'd love to hear more. Thank you for choosing us, and we look forward to welcoming you back in the future.

6/10 一般般

Matt

喜歡:員工素質
Room had bad burnt smell and skunk smell
於 2023 年 12 月住了 1 晚
Management 於 2024年1月9日回覆
We apologize for the inconvenience you experienced with the unpleasant odors in your room. Your comfort is our priority, and we take this feedback seriously we'll investigate the issue and take steps to ensure a more pleasant stay for you and future guests. Please feel free to contact our front desk for immediate assistance or to discuss any further concerns.

8/10 不錯哦

Cynthia,Allen

喜歡:整潔度
於 2023 年 12 月住了 1 晚
Management 於 2024年1月4日回覆
Dear guest,Thank you for taking the time to share your experience. We appreciate your positive feedback. We look forward to welcoming you back on your next visit!

10/10 有夠讚

Nanetta

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I have stay at this residence inn several times the rooms are large and friendly staff
Management 於 2024年2月5日回覆
Thank you for being a repeat guest! We appreciate your loyalty and are pleased to hear that you've found our large rooms and friendly staff to your satisfaction. If there's anything specific you enjoy about your stays or if there's anything we can do to make your future visits even better, please let us know. we look forward to hosting you again on your next visit!

8/10 不錯哦

Antonio

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Management 於 2023年12月11日回覆
Dear Valued Guest,Thank you for taking the time to rate your stay with us. We are delighted that you found us to be a 4 out of 5 rating. When your travels bring you back this way, we hope to exceed your expectations.

10/10 有夠讚

Stephanie

於 2023 年 11 月住了 1 晚
Management 於 2024年1月4日回覆
Dear guest,Thank you for taking the time to share your experience. We appreciate your positive feedback. We look forward to welcoming you back on your next visit!

10/10 有夠讚

Arthur

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The booking and check in process was easy amd fast. The staff was courteous and attentive to our needs.
於 2023 年 11 月住了 2 晚
Management 於 2023年12月6日回覆
Dear guest, Thank you for taking the time to share your positive experience with us. We're thrilled to hear that your booking and check-in process was easy and fast. It's wonderful to know that our staff was courteous and attentive to your needs. Your feedback motivates us to continue providing excellent service. We look forward to welcoming you again in the future.

8/10 不錯哦

Adrian

於 2023 年 11 月住了 1 晚
Mangement 於 2024年1月4日回覆
Dear guest,Thank you for taking the time to share your experience. We appreciate your positive feedback. We look forward to welcoming you back on your next visit to make it an exceptional experience!

10/10 有夠讚

Dorothy

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
enjoyable stay
excellent room. Spacious, clen, comfortable. The only negative and it is slight is the universal hotel furniture. Otherwise was an enjoyable stay. Staff friendly, breakfast was excellent (chicken and waffles). Highly recommend
於 2023 年 11 月住了 1 晚
-Management 於 2023年12月6日回覆
Dear guest, We appreciate your glowing review! We're delighted to hear you enjoyed the excellent, spacious, and comfortable room. Thank you for your feedback on the furniture; we'll certainly take it into consideration. We are happy our friendly staff contributed to your enjoyable staff and that you enjoyed our excellent breakfast. We look forward to hosting you again.

10/10 有夠讚

Kenneth

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 5 晚
Management 於 2023年11月17日回覆
Thank you for taking the time to rate your stay with us. We are thrilled that you found your stay to be excellent. We welcome you to stay with us again when your travels bring you to the area.

10/10 有夠讚

Dena

於 2023 年 11 月住了 1 晚
-Management 於 2023年12月11日回覆
Hello Valued Guest,We are committed to providing exceptional service. Thank you for taking the time to rate your stay. It assures us that we are hitting the high standards we set out for. When you travels bring you to the area, we hope to wow you with our services again, and again.

10/10 有夠讚

Dena

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It's right next to the interstate so you can hear trucks at time, but the convenience is worth it. The staff was great - so accommodating.
於 2023 年 11 月住了 1 晚
Management 於 2023年11月17日回覆
Thank you for sharing your feedback. We appreciate your understanding regarding the occasional noise from the nearby interstate. We're delighted hear that our staff's hospitality made a positive impact on your stay. We look forward to welcoming you back for another convenient and enjoyable experience.

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 1 晚
Management 於 2023年11月8日回覆
Thank you for taking the time to share your feedback with us. We are delighted to hear you enjoyed your stay. If your travels bring you back to the area, we hope to welcome you back and provide the same exceptional experience.

6/10 一般般

Don

喜歡:整潔度、員工素質和住宿環境和硬體
Good, but Not Great
Amenities were adequate and good in the room. Challenge was temperature control for this time of year. Thermostat did not allow for establishing the right temperature for a good night's rest. Room noise and light. and small pillows were also contributing factors. Staff was courteous and friendly.
於 2023 年 10 月住了 1 晚
Management 於 2023年10月25日回覆
Thank you for taking the time to share your feedback. We're pleased to hear that you found our amenities adequate and appreciated our courteous staff. We apologize for the temperature control challenges, noise, and lighting issues you encountered. Your comments are noted, and we will work on improving these aspects to ensure a more comfortable stay in the future. We hope to have the opportunity to welcome you back for an even better experience.

2/10 很糟糕

Michael

團體旅遊
喜歡:住宿環境和硬體
不喜歡:整潔度和員工素質
Great facility poorly managed!!
Didn't give me the kind of room I booked online, charged me more than the agreed upon price, dirty towels and filthy blanket in the room and my car was broken into in the parking lot overnight and valuables were stolen.
於 2023 年 10 月住了 1 晚
Management 於 2023年11月8日回覆
Dear valued guest,Thank you for taking the time to let us know about your experience while staying with us. Your experience of is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent this unfavorable experience from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 有夠讚

Thesa

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Staff was very nice. Rooms are very clean, breakfast was great and alot of choices. Maybe a few more gluten and dairy free options.
於 2023 年 10 月住了 1 晚
Management 於 2023年10月13日回覆
Thank you for sharing your feedback following your recent stay at our hotel. We're delighted to learn that you found our staff to be welcoming, our rooms exceptionally clean, and our breakfast offerings satisfying with a wide range of choices. Your suggestion for additional gluten and dairy-free options is valuable to us, we will certainly explore ways to enhance our breakfast selection to better accommodate the needs of our guests with dietary preferences. We appreciate your input in helping us improve our breakfast services. We look forward to welcoming you back on your next visit and hope to provide an even more enjoyable and accommodating experience. Warmest Regards,Management.

10/10 有夠讚

Cole

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Perfect hotel!
Absolutely perfect. There was a pride of cleanliness about the hotel. Everything was spotless. I loved my studio suite. Checkin was a breeze. It was amazing. I would highly recommend this place. It was awesome to be able to hop over to the Kroger, and be able to cook a home made dinner in the kitchen. Very comfortable bed, and pillows. Excellent TV. Loved it.
於 2023 年 10 月住了 1 晚
Warmest Regards -Managment 於 2023年10月13日回覆
Thank you for taking the time to share your outstanding feedback about your recent stay. We're absolutely thrilled to hear that you found everything to be perfect and that our commitment to cleanliness shone through during your visit. It's wonderful to know that you enjoyed your studio suite and appreciated the convenience of our well-equipped kitchen. We're delighted that you had an amazing experience with a comfortable bed, excellent TV, and the ability to prepare a homemade dinner. Your recommendation means the world to us, and we can't wait to welcome you back for another fantastic stay.

10/10 有夠讚

Roschelle

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 2 晚
Residence Inn 於 2023年9月28日回覆
Thank you for taking the time to leave us a review.

10/10 有夠讚

Roachelle

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Excellent decision to stay here!!!
於 2023 年 9 月住了 2 晚
Residence Inn 於 2023年9月28日回覆
Thank you for staying with us. We hope to have you back again soon.

6/10 一般般

Glen

商務旅客, 家庭旅遊
喜歡:員工素質和設施服務
不喜歡:整潔度
Broken couch, loose tiles in room. Poor workmanship on repairs and maintenance. Staff were very friendly and helpful.
於 2023 年 9 月住了 2 晚
Management 於 2023年9月18日回覆
Thank you for taking the time to provide your feedback. we apologize for the inconvenience you experienced due to the broken couch and issues with the room's maintenance. This does not reflect the high standards we aim to maintain. Rest assured, we will address the maintenance issues immediately to ensure a more comfortable stay for our future guests. Your feedback is invaluable in helping us improve, and we hope to welcome you back for a better experience in the future.

10/10 有夠讚

Montez

於 2023 年 9 月住了 1 晚
Residence Inn 於 2023年9月28日回覆
Thank you! We appreciate your review.

10/10 有夠讚

Christopher

家庭旅遊
喜歡:員工素質和客房舒適度
不喜歡:整潔度和住宿環境和硬體
Hotel needing attention
The cleanliness at this hotel wasn’t ideal. It took until our third room to get one that had housekeeping done, but there was still a towel leftover from the previous people. The tiles moved I set my feet and I’m not sure that the second bathroom floor had been washed. Otherwise the room was fine, the breakfast was fine but not great.
於 2023 年 9 月住了 1 晚
Management 於 2023年9月18日回覆
Dear valued guest,Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the housekeeping leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

6/10 一般般

Bernadette

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 8 月住了 1 晚
Managent 於 2023年9月18日回覆
Dear valued guest, Thank you for taking the time to rate your experience with us. We hope to get another opportunity to wow you when your travels bring to the area.

10/10 有夠讚

Pamela

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The front desk clerk was absolutely customer-service oriented, personable, and kind! This place is a top-tier choice. Bring your own food to cook in the small kitchenette. There is plenty of space to spread out and the design is in complete feng shui. I am looking forward to breakfast in the morning. It looks like they take hospitality very seriously here. I’m so glad I booked here!
於 2023 年 9 月住了 1 晚
Management 於 2023年9月18日回覆
Dear valued guest,Thank you for your wonderful review! We're thrilled to hear that you had a positive experience with our front desk. We do take hospitality very serious and it's rewarding to know that our efforts have been noticed and appreciated. Your feedback motivates us to continue delivering exceptional service to all our guests. We look forward to welcoming you back in the future for another enjoyable stay.

10/10 有夠讚

STEVEN

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 8 月住了 1 晚

10/10 有夠讚

Chalisa

喜歡:整潔度和員工素質
於 2023 年 8 月住了 1 晚
Residence Inn 於 2023年8月24日回覆
Thank you for taking the time to leave us a review.