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Reviews of Red Roof Inn & Suites Jackson, TN

2 out of 5
Red Roof Inn & Suites Jackson, TN
2262 N Highland Ave, Jackson, TN

Reviews

6.4
Rating 10 - Excellent. 124 out of 688 reviews" "
Rating 8 - Good. 185 out of 688 reviews" "
Rating 6 - Okay. 146 out of 688 reviews" "
Rating 4 - Poor. 109 out of 688 reviews" "
Rating 2 - Terrible. 124 out of 688 reviews" "

6.6/10

Cleanliness

7.0/10

Staff & service

6.6/10

Amenities

6.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Esteban

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Not bad for the price
Stayed 1 night in May 2024
Response from Manager on 2024/5/10
Hello Esteban, We appreciate your feedback and are glad to hear you found value in your stay with us. Guest satisfaction is important to us, and we hope to welcome you back for an even better experience in the future.

6/10 Okay

Mark and Kristy

Disliked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Sharma RediResponse Specialist on 2024/5/4
Hello Mark and Kristy, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN & SUITES JACKSON TN and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

10/10 Excellent

Troy

Stayed 1 night in Apr 2024
Response from Manager on 2024/5/4
Hello Troy,We are thrilled to hear that you had a fantastic stay with us! Should you have any further comments or suggestions, please do not hesitate to reach out to us. We hope to welcome you back soon for another wonderful experience!

10/10 Excellent

Theodore

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Manager on 2024/5/1
Hello Theodore,We are delighted to hear that you had an excellent stay with us. If you have any further comments or suggestions, please do not hesitate to contact us directly. We look forward to welcoming you back soon!

2/10 Terrible

Alice

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at this property was very disturbing. The best part of my stay was there was a bed, a bathroom and my pet was allowed to stay with me. The property seems to be under renovation. Recent painting on the outside and on the walls in the room. The bathroom was clean. The vinyl floors throughout were not clean, rather gritty. The bedding was very very stained and not clean. Disgusting to find. I slept on top of it all in my clothes and a jacket for a blanket. There was a "breakfast" of coffee, cold cereal, yogurt, and waffles. I would not recommend staying at this motel.
Stayed 1 night in Apr 2024
Response from Manager on 2024/4/14
Hello Alice,We appreciate you taking the time to share your thoughts after your recent stay. We value all feedback from our guests and will use your comments to improve our services. If you have any further concerns, we encourage you to reach out to our management team directly. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Darius

Stayed 1 night in Mar 2024
Response from Carla RediResponse Specialist on 2024/4/8
Hello Darius, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Jackson, TN and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

4/10 Poor

Rachael

Traveled with group, Traveled with partner
Disliked: Amenities, property conditions & facilities
The only really bad complaints I have about this motel is their mattresses are very uncomfortable. Almost like sleeping on a mat on the floor. Had my back very sore the next morning. And also it wasn’t very handicap accessible since there were literally only two sets of stairs (no elevator) on either end of the motel which made it difficult for people who have trouble walking long distances or climbing stairs.
Stayed 1 night in Mar 2024
Response from Manager on 2024/3/13
Hello Rachael, We appreciate you taking the time to share your feedback with us. We apologize for any inconvenience caused by the discomfort of the mattresses and the limited accessibility. We value all guest comments and will share this with the appropriate team for review and consideration for future improvements.

6/10 Okay

John

Traveled with family
Liked: Cleanliness, staff & service, amenities
Dated
Stayed 1 night in Mar 2024
Response from OnielRediresponse Specialist on 2024/3/10
Hi John,Thank you for taking the time to write a review of your stay at the Red Roof Inn & Suites Jackson, TN. You indicated that you weren't satisfied with the upkeep of our property. Please note that at RedRoof your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,OnielRedRoof ManagementRediresponse Specialist

8/10 Good

Mathieu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 2024/3/12
Hello Mathieu, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

2/10 Terrible

Tashara

Disliked: Cleanliness, staff & service, property conditions & facilities
Reservation was taken from me and cancelled
Stayed 1 night in Mar 2024
Response from Manager on 2024/3/7
Hello Tashara, We apologize for any inconvenience you experienced with your reservation. For further assistance, please contact our management team directly. Thank you for sharing your feedback with us.

2/10 Terrible

Taeveon

Traveled with partner
Disliked: Cleanliness, amenities
Not really good service
Stayed 1 night in Feb 2024
Response from Carla RediResponse Specialist on 2024/2/17
Dear Taeveon,We appreciate you taking your time to share your honest feedback here at the Red Roof Inn & Suites Jackson, TN. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is our primary aim to give you a five-star experience, and it is disheartening to hear that this is not the impression we left you with. You mentioned that the service provided did not meet your expectations. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Svetlana

Disliked: Cleanliness
I can handle anything, but dirty sheets are the worst…
Stayed 1 night in Feb 2024
Response from Nishaye RediResponse Specialist on 2024/2/9
Hello Svetlana, Thank you for taking the time to tell us details about your experience at the Red Roof Inn & Suites Jackson, TN. Please accept our most sincere apologies for the concern you described regarding the uncleanliness of the sheets, prompting your 1/5 rating. We encourage guests to notify our staff immediately about any concerns, as we strive to ensure a comfortable and enjoyable experience for all. We value your feedback and will address the issues with our team to ensure improvements are made.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,NishayeRed Roof ManagementRediResponse Specialist

4/10 Poor

John

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Poor breakfast
Stayed 1 night in Feb 2024
Response from Gabrielle RediResponse Specialist on 2024/2/4
Thank you for taking a moment to leave a review, John. The staff and I at the Red Roof Inn & Suites Jackson, TN were disappointed to see your 2/5 score following your stay. You mentioned that you were not fond of the breakfast, which saddens us. Your satisfaction is important to Red Roof, so we will be taking the feedback you provided into consideration in an effort to make improvements to ensure we offer an exceptional experience for our guests in the future. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management

4/10 Poor

Mya

Traveled with family and small children, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It just had bad cleanliness the bed sheets and towels and what not , I had a chair but no desk for it
Stayed 3 nights in Jan 2024
Response from Manager on 2024/2/2
Hello Mya,Thank you for sharing your experience with us. We apologize for any inconvenience caused by the cleanliness of the bed sheets and towels during your stay. We pride ourselves on maintaining high standards in this area and will address this with our housekeeping team. As for the desk, we appreciate your feedback and will consider it for future improvements.

4/10 Poor

Linell

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from LaTunde RediResponse Specialist on 2024/1/30
Hello Linell, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES JACKSON TN and I appreciate your 4/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location worked very well for us. There is a waffle house right on the same street. The water pressure was wonderful. would stay again.
Stayed 1 night in Jan 2024
Response from Manager on 2024/1/14
Dear Guest,We are glad to hear that the hotel's location and water pressure met your expectations during your stay. Thank you for choosing our hotel and we hope to welcome you back in the future.

6/10 Okay

David

Liked: Cleanliness, staff & service, room comfort
A decent Red Roof Inn
Typical Red Roof Inn. The room was in decent shape. The Microwave, Heater and fridge worked. The room was clean. Not much noise. The free breakfast consisted of coffee, orange and apple juice, make your own waffles, biscuits and gravy, cereal, yogurt, muffins and other breads but no fresh fruit.
Stayed 1 night in Jan 2024
Response from Manager on 2024/1/9
Hello David,Thank you for your feedback on your recent stay at our Red Roof Inn. We're glad to hear that your room was clean, in decent shape, and that the amenities provided, such as the microwave, heater, and fridge, were in good working order. We appreciate your comments about the breakfast options and will take them into consideration for future improvements. We hope to welcome you back for another visit in the future.

8/10 Good

Theodore

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Manager on 2024/1/8
Hello Theodore, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Do not understand negative reviews. Room was clean and people are nice. No complaints.
Stayed 1 night in Dec 2023
Response from Nishaye RediResponse Specialist on 2023/12/30
Hello Michael, We appreciate your comments regarding your recent stay at the Red Roof Inn & Suites Jackson, TN. It's heartwarming to see that our amazing staff left an lastly impression during your visit by being very helpful and you loved the comfort of our room, prompting your 5/5 score. We always enjoy hearing about the positive experiences our guests have at our hotels. I will make sure to share your comments with the rest of our team. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof team as we strive to continuously improve the quality of our services.Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

2/10 Terrible

Thai

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Tianna RediResponse Specialist on 2023/12/25
Hello Thai, Thank you for taking a moment to complete our survey at the Red Roof Inn & Suites Jackson, TN. I was disheartened to see your stay resulted in a 1/5 score. Please accept our sincerest apologies. In the future, please consider adding comments to your survey to let us know what happened during your stay and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Response from Gabrielle RediResponse Specialist on 2024/2/5
Thank you for taking a moment to leave a review, Christopher. The staff and I at the Red Roof Inn & Suites Jackson, TN appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management

10/10 Excellent

Theodore

Stayed 1 night in Dec 2023
Response from Manager on 2023/12/19
Hello Theodore,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. If you have any further comments or feedback, please feel free to reach out to us directly. We look forward to welcoming you back in the future.

10/10 Excellent

Keith

Response from Manager on 2024/2/15
Hello Keith,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience with us. If there is anything else we can assist you with, please do not hesitate to reach out. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Verconta

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and walking distance from everything
Stayed 2 nights in Nov 2023
Response from Manager on 2023/11/29
Hello Verconta,We appreciate your feedback regarding our hotel's cleanliness and convenient location. We strive to maintain a high standard of cleanliness to ensure a comfortable stay for our guests. We're glad you found our location to be convenient for exploring the area on foot. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

8/10 Good

LaToya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful stay with no complaints.
Stayed 4 nights in Nov 2023
Response from Manager on 2023/11/29
Hello LaToya,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience during your time with us. We appreciate your feedback and hope to welcome you back in the future.

2/10 Terrible

Lee

Stayed 1 night in Nov 2023
Response from Kerry-Lee RediResponse Specialist on 2023/11/24
Hello Lee, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES JACKSON TN and I are saddened by your low score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and room was very clean
Stayed 1 night in Nov 2023
Response from Kerry-Lee RediResponse Specialist on 2023/11/20
Hello Kimberly,I am happy to read you had a 5-star experience here at the RED ROOF INN & SUITES JACKSON TN. It was a delight to hear you had a great stay with us. We truly appreciate your positive remarks about our friendly staff and our clean room. Our primary goal at Red Roof is focused on providing superior level of service and accommodations at the best value and it was joy to have achieved that with your visit.We greatly appreciate the time you’ve taken to rate our hotel and we look forward to your next visit.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

2/10 Terrible

Cari

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Crack pipe
We booked this hotel because the reviews were pretty good. We typically stay at cheaper places when just passing thru and looking for a place to sleep. I spent the $20 extra over the motel 6 to have a nicer place but that was not the case. Room was absolutely filthy. Inside of door was covered in dirt like someone had been kicking it with dirty shoes. There was black mold on the floor and a broken crack pipe by the edge of the bed on the floor. There were burn holes in the bedding. Tile Base boards were thick with dirt. I’m normally not picky at all. Just need the basics but this place is so bad don’t waste your money.
Stayed 1 night in Nov 2023
Response from Manager on 2023/11/16
Hello Cari,Thank you for bringing these concerns to our attention. We apologize for any inconvenience caused during your stay. Our team strives to provide clean and comfortable accommodations to all our guests. We'll share your feedback with our housekeeping department for immediate attention. We appreciate your feedback and hope you will give us another opportunity to exceed your expectations in the future.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Recordo Rediresponse Specialist on 2023/11/4
Hello Susan, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES JACKSON TN and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

8/10 Good

Kristin

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The clerks were vert friendly and helpful. The bed was comfortable enough to sleep in, but the walls were paper thin, the parking was cumbersome, and I had to change rooms because my first option hadn't been cleaned.
Stayed 1 night in Oct 2023
Response from Manager on 2023/11/3
Hello Kristin,Thank you for taking the time to share your feedback with us. We appreciate your kind words about our friendly and helpful clerks. However, we apologize for any inconvenience caused by the thin walls and parking situation. We also apologize for the oversight in not having your first room cleaned. Your feedback is valuable to us and will be shared with our team for improvement.

4/10 Poor

Ashley

Liked: Staff & service
Disliked: Property conditions & facilities
I killed 4 bugs I didn’t even stay the night. I came back to the room only in the day time. My door wouldn’t like some of the time
Stayed 2 nights in Oct 2023
Response from Manager on 2023/10/25
Hello Ashley, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

8/10 Good

Amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Room and Hotel common areas were clean and smelt good. Hotel cleaning staff was friendly and helpful. Complimentary breakfast was ok. Biscuits and sausage gravy were good. Pastries were best when heated up, but fresh. The room was very comfortable with good lighting and a neat, older shower head that was adjustable and had a great flow. Heat and AC both worked well and was relatively quiet. Fridge and microwave worked well. Plenty of electrical outlets and usb charging ports for three people with devices. Linens were clean and beds were comfortable.
Stayed 2 nights in Oct 2023
Response from Manager on 2023/10/24
Hello Amanda, Thank you for your kind review! We're delighted to hear that you enjoyed our clean and well-maintained facilities, as well as our friendly staff. We appreciate your feedback on the breakfast and will take it into consideration. We're glad that you enjoyed your stay.

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and reasonably priced
Stayed 6 nights in Oct 2023
Response from Manager on 2023/10/18
Hi Tracy,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

Kristin

Stayed 1 night in Oct 2023
Response from Recordo Rediresponse Specialist on 2023/11/4
Hello Kristin, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES JACKSON TN and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

10/10 Excellent

Craig

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant staff.
Stayed 1 night in Oct 2023
Response from Manager on 2023/10/9
Hello Craig,On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our staff. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

2/10 Terrible

Kara

Traveled with family
Disliked: Staff & service
Never Again
Worst place ever. People actually live there. They were hanging outside, smoking. I definetely didnt feel safe there. Standard thubfs such as a iron was not in the room. In the whole property there was only one iron and i couldn't even use it when i needed to. But the next day it was unavailable ! So the staff that lives on site had to bring me hers. I had a funeral to go to so it was an extreme inconvenience to keep going up and down the stairs to tey to get an iron.
Stayed 1 night in Sep 2023
Response from Manager on 2023/10/7
Hello Kara, We would like to apologize for your experience with the smell, we implement a strict no-smoking policy and make sure that guests who violate those are reprimanded. We would appreciate it if these issues were reported during your stay as we could have sent back our cleaners and done a more thorough refresh of the room.

8/10 Good

Jay

Liked: Cleanliness
Near stairs long way from the road
Stayed 1 night in Sep 2023
Response from Manager on 2023/10/5
Hi Jay,Thank you for being a guest with us and for taking the time to share your review and feedback. We hope to earn your business again when you return to the area.

4/10 Poor

Alyssa

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on 2023/9/30
Hello Alyssa, Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

8/10 Good

Gary, Glasgow

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy on and off I-40 in Jackson. Room was clean and comfortable. WiFi worked well. Breakfast was ok, but not great.
Stayed 1 night in Sep 2023
Response from Xao Red Roof Management RediResponse Specialist on 2023/9/23
Thank you for sharing your feedback with us, Gary. The team at the Red Roof Inn & Suites Jackson, TN was pleased to know that you were fond of our easy accessibility to the I-40, along with our comfortable rooms. However, you made mention of the breakfast being satisfactory, but not great. As such, your sentiments may be kept into consideration going forward.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to host you again in the future.Regards,XaoRed Roof ManagementRediResponse Specialist

2/10 Terrible

Matthew

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was not cleaned there were cigar butts ,dead bugs,rose petsls,just plain nasty and uncleaned and called the office and they said they would refund my money after they came and saw how dirty it was but they didn’t do what they said they would do and refund my money
Stayed 1 night in Sep 2023
Response from Manager on 2023/9/21
Hello Matthew ,Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

8/10 Good

CRAIG

Liked: Cleanliness, staff & service, property conditions & facilities
not the best motel I visited this trip
Stayed 1 night in Sep 2023
Response from Manager on 2023/9/18
Hello CRAIG,We appreciate your rating of our hotel and the feedback you have shared pertaining to our hotel. We hope to someday have another opportunity to host your stay.

8/10 Good

Reinhold

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Xao Red Roof Management RediResponse Specialist on 2023/9/19
I appreciate the time that you took to share your sentiments with us, Reinhold. Our team at the Red Roof Inn & Suites Jackson, TN appreciated your 4/5 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,XaoRed Roof ManagementRediResponse Specialist

10/10 Excellent

Julia, marksville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean. I like that no carpet was in the room. Quiet. Would stay in again
Stayed 1 night in Sep 2023
Response from Manager on 2023/9/13
Hi Julia,I am happy to know we met your expectations with our friendly services and the cleanliness of our guest rooms. Your positive ratings regarding your experience are so refreshing to see. We hope to impress you again during another visit to the area and we thank you for sharing.

2/10 Terrible

Jessica

Stayed 1 night in Sep 2023
Response from Manager on 2023/9/9
Hello Jessica,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

4/10 Poor

Patrick

Disliked: Property conditions & facilities
Room was very musty and the property is rather dated and poorly maintained. I would not stay here again.
Stayed 1 night in Aug 2023
Response from Manager on 2023/9/9
Hello Patrick, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

8/10 Good

Danny

Traveled with partner
Liked: Amenities
Everything was close to when I was going and just a great location
Stayed 2 nights in Aug 2023
Response from Manager on 2023/9/2
Hello Danny,We can't thank you enough for sharing your feedback with regards to our location. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

6/10 Okay

Helen

Liked: Cleanliness, staff & service
Friendly, knowledgeable staff. Restaurants within walking distance. Pool unavailable. Sink leaked; hairdryer appeared unsafe with burn marks. Limited breakfast options. Reasonable price.
Stayed 1 night in Aug 2023
Response from Manager on 2023/8/27
Hello Helen,I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.

8/10 Good

Reinhold

Liked: Cleanliness, staff & service, property conditions & facilities
actually well renovated.
Stayed 1 night in Aug 2023
Response from Oshane RediResponse Specialist on 2023/8/14
Dear Reinhold,Thank you for taking the time to complete our guest survey. I appreciate your comments following your recent stay at the RED ROOF INN & SUITES JACKSON TN regarding the renovations. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,OshaneRed Roof ManagementRediResponse Specialist

6/10 Okay

Linda

Traveled with pets
It was fine for a one night stay, nice place to take the dogs out
Stayed 1 night in Aug 2023
Response from Manager on 2023/8/11
Hello Linda,We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our hotel. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Nishaye Red Roof Management on 2023/8/8
Hi Keith, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn & Suites Jackson, TN. We aim to deliver a positive experience for all out guests and we're happy you were satisfied with your visit, prompting your 4/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist