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Reviews of Elite World Grand Istanbul Basın Ekspres

5 out of 5
Elite World Grand Istanbul Basın Ekspres
Basin Ekspres Caddesi No. 4, Kucukcekmece, Istanbul, Istanbul

Reviews

8.6

Excellent

Rating 10 - Excellent. 590 out of 1000 reviews" "
Rating 8 - Good. 236 out of 1000 reviews" "
Rating 6 - Okay. 68 out of 1000 reviews" "
Rating 4 - Poor. 40 out of 1000 reviews" "
Rating 2 - Terrible. 66 out of 1000 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Bone

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff
Stayed 6 nights in Apr 2024
Response from Guest Relations Team on 2024/4/28
Dear Bone ,Thank you for choosing Elite World Grand Basın Ekspres Hotel and for taking the time to share your thoughts with us regarding your stay.We are delighted to learn that you were satisfied with the services of our hotel and the performance of our team during your stay. I will be proud to share your kind comments with my colleagues.We look forward to welcoming you back soon and remain at your disposal should there be anything else with which we may assist.Yours sincerely,Birsen BAHADIRGuest Relations Supervısor

10/10 Excellent

Latasha

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Relations Team on 2024/4/20
Dear Latasha ,I would like to thank you on behalf of our management and colleagues for choosing Elite World Grand Basın Ekspres Hotel and sharing your valuable rate with us.It is our main priority to provide our guests with services that make their stay with us a most enjoyable one. As such, we are very happy to receive your positive feedback and look forward to the opportunity of welcoming you back.Yours sincerely,Sanaz KHALILIRADGuest Relations

10/10 Excellent

Pedro

Stayed 1 night in Apr 2024
Response from Guest Relations Team on 2024/4/28
Dear Pedro ,I would like to thank you on behalf of our management and colleagues for choosing Elite World Grand Basın Ekspres Hotel and sharing your valuable rate with us.It is our main priority to provide our guests with services that make their stay with us a most enjoyable one. As such, we are very happy to receive your positive feedback and look forward to the opportunity of welcoming you back.Yours sincerely,Birsen BAHADIRGuest Relations Supervısor

10/10 Excellent

Pedro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the place and the service for me most of the times I value the service and attention for the staff if I’m come back I’m stay at this hotel again
Stayed 2 nights in Mar 2024
Response from Guest Relations Team on 2024/4/2
Dear Pedro ,Thank you for choosing Elite World Grand Basın Ekspres Hotel and for taking the time to share your thoughts with us regarding your stay.We are delighted to learn that you were satisfied with the services of our hotel and the performance of our team during your stay. I will be proud to share your kind comments with my colleagues.We look forward to welcoming you back soon and remain at your disposal should there be anything else with which we may assist.Yours sincerely,Sanaz KHALILIRADGuest Relations

10/10 Excellent

Mustafa

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My exprince was great at elite world hotel Sanaz the guest relation was super helpful. Thank you keep up the good work
Stayed 3 nights in Mar 2024
Response from Guest Relations Officer on 2024/3/21
Dear Mustafa,Thank you very much for choosing Elite World Grand Istanbul Basın Ekspres Hotel and sharing your valuable comments with us.We are very pleased to hear that you have been satisfied with the services of our hotel and staff. Your positive comments further motivate us to take our guest satisfaciton efforts to the highest level.We very much look forward to welcoming you once again at EW in the nearest future. Yours sincerely,Sanaz Khalilirad

10/10 Excellent

Diego, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding!
Stayed 7 nights in Jan 2024
Response from Guest Relations Team on 2024/3/18
Dear Diego ,Thank you for choosing Elite World Grand Basın Ekspres Hotel and for taking the time to share your thoughts with us regarding your stay.We are delighted to learn that you were satisfied with the services of our hotel and the performance of our team during your stay. I will be proud to share your kind comments with my colleagues.We look forward to welcoming you back soon and remain at your disposal should there be anything else with which we may assist.Yours sincerely,Sanaz KHALILIRADGuest Relations

6/10 Okay

Loic

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The Hotel condition, not very nice, and he’s not clink proper the tower on the shower wasn’t the best very old
Stayed 3 nights in Mar 2024
Response from Guest Relations Team on 2024/3/13
Dear Loic ,We would like to express my sincere gratitude for choosing to stay at the Elite World Grand Basın Ekspres Hotel and for sharing your valuable feedback with us.Your comments are essential in guiding us towards continuous improvement, as guest satisfaction is our top priority. We have thoroughly discussed the issue you experienced during your stay with all relevant department managers and staff members. Based on these evaluations, we will take necessary measures and implement improvements in the service quality to ensure a better experience for our esteemed guests.Thank you once again for bringing this matter to our attention, and we truly hope to have the opportunity to welcome you back in the future.If you have any further questions or concerns, please do not hesitate to reach out to us.Yours sincerely,Birsen BAHADIRGuest Relations Supervisor

6/10 Okay

Muhammed

Stayed 4 nights in Feb 2024
Response from Guest Relations Team on 2024/3/30
Sayın Muhammed Bey , Elite World Grand Basin Ekspres Otel'de konaklamayı tercih ettiğiniz ve değerli görüşlerinizi bizimle paylaştığınız için en içten şükranlarımızı sunarız.Misafir memnuniyeti bizim en büyük önceliğimiz olduğundan, yorumlarınız bizi sürekli iyileştirmeye yönlendirmede çok önemlidir. Konaklamanız sırasında yaşadığınız durumları kapsamlı bir şekilde değerlendirebilmemiz için, ilgili departmanlar ve karşılaştığınız spesifik olaylar veya endişeler de dahil olmak üzere bize ayrıntılı bilgi vermenizi rica ederiz. Bu sayede konuyu ilgili departman yöneticileri ve personelimiz ile birlikte inceleyebiliriz. Yorumlarınızı dikkatimize sunduğunuz için bir kez daha teşekkür eder, sizi gelecekte tekrar ağırlama fırsatına sahip olmayı gerçekten umuyoruz. Başka sorularınız veya endişeleriniz varsa lütfen bizimle iletişime geçmekten çekinmeyin.Saygılarımızla,Birsen BAHADIRMisafir ilişkileri Şefi

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All
Stayed 2 nights in Mar 2024
Response from Guest Relations Team on 2024/3/6
Dear Ahmed ,Thank you for choosing Elite World Grand Basın Ekspres Hotel and for taking the time to share your thoughts with us regarding your stay. We are delighted to learn that you were satisfied with the services of our hotel and the performance of our team during your stay. I will be proud to share your kind comments with my colleagues. We look forward to welcoming you back soon and remain at your disposal should there be anything else with which we may assist. Yours sincerely, Birsen BAHADIR Guest Relations Supervisor

10/10 Excellent

Alaa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were very nice to me, especially there was a girl named Sanaz who served me coffee and took care of me. I advise you to get to know her. I thank the hotel for the hospitality. I will rebook my reservation with them. They also gave me a private suite. I thank you.
Stayed 1 night in Mar 2024
Response from Guest Relations Team on 2024/3/5
Dear Alaa,Thank you for choosing Elite World Grand Basın Ekspres Hotel and for taking the time to share your thoughts with us regarding your stay.We are delighted to learn that you were satisfied with the services of our hotel and the performance of our team during your stay. I will be proud to share your kind comments with my colleagues.We look forward to welcoming you back soon and remain at your disposal should there be anything else with which we may assist.Yours sincerely,Sanaz KHALILIRADGuest Relations

10/10 Excellent

Ehab

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good and no issue. Sanaz was very helpful at the front desk.
Response from Guest Relations Team on 2024/3/4
Dear Ehab ,Thank you for choosing Elite World Grand Basın Ekspres Hotel and for taking the time to share your thoughts with us regarding your stay.We are delighted to learn that you were satisfied with the services of our hotel and the performance of our team during your stay. I will be proud to share your kind comments with my colleagues.We look forward to welcoming you back soon and remain at your disposal should there be anything else with which we may assist.Yours sincerely,Sanaz KHALILIRADGuest Relations

10/10 Excellent

Alaa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks
Stayed 1 night in Mar 2024
Response from Guest Relations Team on 2024/3/4
Dear Alaa ,Thank you for choosing Elite World Grand Basın Ekspres Hotel and for taking the time to share your thoughts with us regarding your stay.We are delighted to learn that you were satisfied with the services of our hotel and the performance of our team during your stay. I will be proud to share your kind comments with my colleagues.We look forward to welcoming you back soon and remain at your disposal should there be anything else with which we may assist.Yours sincerely,Birsen BAHADIRGuest Relations Supervisor

4/10 Poor

shiam mokhtar

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Filthy. Slow service.
Stayed 2 nights in Feb 2024
Response from Guest Relations Team on 2024/3/4
Dear Shiam Mokhtar ,We would like to express my sincere gratitude for choosing to stay at the Elite World Grand Basın Ekspres Hotel and for sharing your valuable feedback with us.Your comments are essential in guiding us towards continuous improvement, as guest satisfaction is our top priority. We have thoroughly discussed the issue you experienced during your stay with all relevant department managers and staff members. Based on these evaluations, we will take necessary measures and implement improvements in the service quality to ensure a better experience for our esteemed guests.Thank you once again for bringing this matter to our attention, and we truly hope to have the opportunity to welcome you back in the future.If you have any further questions or concerns, please do not hesitate to reach out to us.Yours sincerely,Birsen BAHADIRGuest Relations Supervisor

10/10 Excellent

Ramin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and great friendly staff specially Ms sanaz & bahar
Stayed 2 nights in Feb 2024
Response from Guest Relations Team on 2024/3/2
Dear Ramin ,Thank you for choosing Elite World Grand Basın Ekspres Hotel and for taking the time to share your thoughts with us regarding your stay.We are delighted to learn that you were satisfied with the services of our hotel and the performance of our team during your stay. I will be proud to share your kind comments with my colleagues.We look forward to welcoming you back soon and remain at your disposal should there be anything else with which we may assist.Yours sincerely,Sanaz KHALILIRADGuest Relations

10/10 Excellent

Ramin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great hotel and great staff specially sanaz &bahar
Stayed 2 nights in Feb 2024
Response from Guest Relations Team on 2024/3/2
Dear Ramin ,Thank you for choosing Elite World Grand Basın Ekspres Hotel and for taking the time to share your thoughts with us regarding your stay.We are delighted to learn that you were satisfied with the services of our hotel and the performance of our team during your stay. I will be proud to share your kind comments with my colleagues.We look forward to welcoming you back soon and remain at your disposal should there be anything else with which we may assist.Yours sincerely,Sanaz KHALILIRADGuest Relations

10/10 Excellent

Ashneel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Guest Relations Team on 2024/2/28
Dear Ashneel ,I would like to thank you on behalf of our management and colleagues for choosing Elite World Grand Basın Ekspres Hotel and sharing your valuable rate with us.It is our main priority to provide our guests with services that make their stay with us a most enjoyable one. As such, we are very happy to receive your positive feedback and look forward to the opportunity of welcoming you back.Yours sincerely,Sanaz KHALILIRADGuest Relations

10/10 Excellent

Amina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended
Stayed 9 nights in Feb 2024
Response from Guest Relations Team on 2024/2/27
Dear Amina ,Thank you for choosing Elite World Grand Basın Ekspres Hotel and for taking the time to share your thoughts with us regarding your stay.We are delighted to learn that you were satisfied with the services of our hotel and the performance of our team during your stay. I will be proud to share your kind comments with my colleagues.We look forward to welcoming you back soon and remain at your disposal should there be anything else with which we may assist.Yours sincerely,Birsen BAHADIRGuest Relations Supervisor

10/10 Excellent

Sherif

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff are very friendly and helpful everyone will do the best to raise your expectation and solve any problem, if you have anything just ask for Mr. Alber the property manager who will do everything for you, also I met Ms. Birsen and Ms. Sanaz guest relations they were very professional, definitely I will go back again. they only negative thing is the area which you do not have anything around, except only 1 restaurant around and very limited transportation if you do not want to use taxi other than that it is perfect property for stay.
Response from Guest Relations Team on 2024/2/29
Dear Sherif ,Thank you for choosing Elite World Grand Basın Ekspres Hotel and for taking the time to share your thoughts with us regarding your stay.We are delighted to learn that you were satisfied with the services of our hotel and the performance of our team during your stay. I will be proud to share your kind comments with my colleagues.We look forward to welcoming you back soon and remain at your disposal should there be anything else with which we may assist.Yours sincerely,Sanaz KHALILIRADGuest Relations

10/10 Excellent

STEFAN

Business traveler
Liked: Staff & service
My stay at this hotel has been exceptional, especially due to Ms. Birsen who was incredibly helpful and welcoming. In my many years of travel, I cannot remember the last time I was treated this well by the hotel staff. Hats off to Ms. Birsen for her incredible hospitality!
Stayed 2 nights in Feb 2024
Response from Guest Relations Team on 2024/2/20
Dear Stefan ,Thank you for choosing Elite World Grand Basın Ekspres Hotel and for taking the time to share your thoughts with us regarding your stay.We are delighted to learn that you were satisfied with the services of our hotel and the performance of our team during your stay. I will be proud to share your kind comments with my colleagues.We look forward to welcoming you back soon and remain at your disposal should there be anything else with which we may assist.Yours sincerely,Sanaz KHALILIRADGuest Relations

10/10 Excellent

Mohamad

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at this hotel. My room was just what i expected, clean, spacious The staff and management very professional and attentive. I will stay here again
Stayed 13 nights in Feb 2024
Response from Guest Relations Team on 2024/2/18
Dear Mohammad ,Thank you for choosing Elite World Grand Basın Ekspres Hotel and for taking the time to share your thoughts with us regarding your stay.We are delighted to learn that you were satisfied with the services of our hotel and the performance of our team during your stay. I will be proud to share your kind comments with my colleagues.We look forward to welcoming you back soon and remain at your disposal should there be anything else with which we may assist.Yours sincerely,Birsen BAHADIRGuest Relations Supervisor

8/10 Good

Ola

Liked: Staff & service
Good in General
Stayed 1 night in Feb 2024
Response from Guest Relations Team on 2024/2/13
Dear Ola ,Thank you for choosing Elite World Grand Basın Ekspres Hotel and for taking the time to share your thoughts with us regarding your stay.We are delighted to learn that you were satisfied with the services of our hotel and the performance of our team during your stay. I will be proud to share your kind comments with my colleagues.We look forward to welcoming you back soon and remain at your disposal should there be anything else with which we may assist.Yours sincerely,Birsen BAHADIRGuest Relations Supervisor

8/10 Good

Mohamad

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 4 nights in Jan 2024
Response from Guest Relations Team on 2024/1/30
Dear Mohammad ,Thank you very much for choosing Elite World Grand Basın Ekspres Hotel and sharing your valuable rate with us.We are very pleased to see that you have been satisfied with the services of our hotel and staff.Your positive rate further motivate us to take our guest satisfaciton efforts to the highest level.We very much look forward to welcoming you once again at EW in the nearest future.Yours sincerely,Birsen BAHADIRGuest Relations Supervisor

10/10 Excellent

Mohamad

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 6 nights in Jan 2024
Response from Guest Relations Team on 2024/1/30
Dear Mohammad ,Thank you very much for choosing Elite World Grand Basın Ekspres Hotel and sharing your valuable rate with us.We are very pleased to see that you have been satisfied with the services of our hotel and staff.Your positive rate further motivate us to take our guest satisfaciton efforts to the highest level.We very much look forward to welcoming you once again at EW in the nearest future.Yours sincerely,Birsen BAHADIRGuest Relations Supervisor

10/10 Excellent

Omar

Stayed 6 nights in Jan 2024
Response from Guest Relations Team on 2024/1/30
Dear Omar ,I would like to thank you on behalf of our management and colleagues for choosing Elite World Grand Basın Ekspres Hotel and sharing your valuable rate with us.It is our main priority to provide our guests with services that make their stay with us a most enjoyable one. As such, we are very happy to receive your positive feedback and look forward to the opportunity of welcoming you back.Yours sincerely,Sanaz KHALILIRADGuest Relations

10/10 Excellent

Omar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Birsen was a great helper. She was understandably what we want and mad as comfortable. The cleanness was good. Service was good.
Stayed 4 nights in Jan 2024
Response from Guest Relations Team on 2024/1/29
Dear Omar ,Thank you for choosing Elite World Grand Basın Ekspres Hotel and for taking the time to share your thoughts with us regarding your stay.We are delighted to learn that you were satisfied with the services of our hotel and the performance of our team during your stay. I will be proud to share your kind comments with my colleagues.We look forward to welcoming you back soon and remain at your disposal should there be anything else with which we may assist.Yours sincerely,Birsen BAHADIRGuest Relations Supervisor

10/10 Excellent

Emad, Garden Grove

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, a friendly stuff
Stayed 1 night in Jan 2024
Response from Guest Relations Team on 2024/1/29
Dear Emad ,Thank you for choosing Elite World Grand Basın Ekspres Hotel and for taking the time to share your thoughts with us regarding your stay.We are delighted to learn that you were satisfied with the services of our hotel and the performance of our team during your stay. I will be proud to share your kind comments with my colleagues.We look forward to welcoming you back soon and remain at your disposal should there be anything else with which we may assist.Yours sincerely,Sanaz KHALILIRADGuest Relations

10/10 Excellent

Omar

Stayed 1 night in Jan 2024
Response from Guest Relations Team on 2024/1/21
Dear Omar ,I would like to thank you on behalf of our management and colleagues for choosing Elite World Grand Basın Ekspres Hotel and sharing your valuable rate with us.It is our main priority to provide our guests with services that make their stay with us a most enjoyable one. As such, we are very happy to receive your positive feedback and look forward to the opportunity of welcoming you back.Yours sincerely,Sanaz KHALILIRADGuest Relations

10/10 Excellent

Alperen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Relations Team on 2024/1/9
Sayın Alperen Bey ,Elite World Grand Basın Ekspres Hotel’i tercih ederek, değerli puanınızı paylaştığınız için yönetimimiz ve çalışma arkadaşlarım adına çok teşekkür ederim.Misafirlerimize memnuniyet duyacakları ve keyifli vakit geçirecekleri hizmetleri kusursuz bir şekilde sunmak en büyük önceliğimizdir. Sizden de bu yönde olumlu geri bildirim almak bizleri çok mutlu etti.Sizi en yakın zamanda tekrar ağırlayabilmek dileğiyle,Saygılarımızla ,Birsen BAHADIRMisafir İlişkileri Şefi

10/10 Excellent

George

Stayed 1 night in Jan 2024
Response from Guest Relations Team on 2024/1/8
Dear George ,I would like to thank you on behalf of our management and colleagues for choosing Elite World Grand Basın Ekspres Hotel and sharing your valuable rate with us.It is our main priority to provide our guests with services that make their stay with us a most enjoyable one. As such, we are very happy to receive your positive feedback and look forward to the opportunity of welcoming you back.Yours sincerely,Sanaz KHALILIRADGuest Relations

8/10 Good

Dias

Stayed 2 nights in Dec 2023
Response from Guest Relations Team on 2024/1/8
Dear Dias ,I would like to thank you on behalf of our management and colleagues for choosing Elite World Grand Basın Ekspres Hotel and sharing your valuable rate with us.It is our main priority to provide our guests with services that make their stay with us a most enjoyable one. As such, we are very happy to receive your positive feedback and look forward to the opportunity of welcoming you back.Yours sincerely,Sanaz KHALILIRADGuest Relations

10/10 Excellent

Mehrdad

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great place to stay
This was a great hotel to stay during my visit. It was clean, quiet and staff super professional and friendly. I will definitely stay again in this hotel if I go back to Istanbul. Special thanks to the following staff that made our stay as comfortable as possible: - Melissa, manager - Gagla Bahar - Birsen - Sanaz - Derya - Volkan
Stayed 2 nights in Dec 2023
Response from Guest Relations Team on 2024/1/8
Dear Mehrdad ,Thank you for choosing Elite World Grand Basın Ekspres Hotel and for taking the time to share your thoughts with us regarding your stay.We are delighted to learn that you were satisfied with the services of our hotel and the performance of our team during your stay. I will be proud to share your kind comments with my colleagues.We look forward to welcoming you back soon and remain at your disposal should there be anything else with which we may assist.Yours sincerely,Sanaz KHALILIRADGuest Relations

6/10 Okay

Kennedy

Traveled with family
Disliked: Cleanliness
The hotel is beautiful but the cleanless
Stayed 4 nights in Dec 2023
Response from Guest Relations Team on 2024/1/9
Dear Kennedy , Thank you very much for choosing Elite World Grand Basın Ekspres Hotel and sharing your valuable comments with us.We are very pleased to hear that you have been satisfied with the services of our hotel.Your comments are always guiding us on our path to continuously improve our services and guest satisfaction.Please be assured that we have taken your comments seriously and ensure that the necessary improvements are madeWe look forward to the opportunity to welcome you back and to show you our services at their best.Yours sincerely,Birsen BAHADIR Guest Relations Supervisor

10/10 Excellent

Jackline

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay in.
Stayed 13 nights in Dec 2023
Response from Guest Relations Team on 2024/1/31
Dear Jackline ,Thank you for choosing Elite World Grand Basın Ekspres Hotel and for taking the time to share your thoughts with us regarding your stay.We are delighted to learn that you were satisfied with the services of our hotel and the performance of our team during your stay. I will be proud to share your kind comments with my colleagues.We look forward to welcoming you back soon and remain at your disposal should there be anything else with which we may assist.Yours sincerely,Birsen BAHADIRGuest Relations Supervisor

10/10 Excellent

Ibrahim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Relations Team on 2024/1/18
Sayın Ibrahim ,Elite World Grand Basın Ekspres Hotel’i tercih ederek, değerli puanınızı paylaştığınız için yönetimimiz ve çalışma arkadaşlarım adına çok teşekkür ederim.Misafirlerimize memnuniyet duyacakları ve keyifli vakit geçirecekleri hizmetleri kusursuz bir şekilde sunmak en büyük önceliğimizdir. Sizden de bu yönde olumlu geri bildirim almak bizleri çok mutlu etti.Sizi en yakın zamanda tekrar ağırlayabilmek dileğiyle,Saygılarımızla ,Sanaz KHALILIRADMisafir İlişkileri Sorumlusu

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing people working there, amazing place to live at and eat too )
Stayed 4 nights in Dec 2023
Response from Guest Relations Team on 2023/12/21
Dear Eugene ,Thank you for choosing Elite World Grand Basın Ekspres Hotel and for taking the time to share your thoughts with us regarding your stay.We are delighted to learn that you were satisfied with the services of our hotel and the performance of our team during your stay. I will be proud to share your kind comments with my colleagues.We look forward to welcoming you back soon and remain at your disposal should there be anything else with which we may assist.Yours sincerely,Sanaz KHALILIRADGuest Relations

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Dec 2023
Response from Guest Relations Team on 2023/12/20
Dear Mohammad ,Thank you for choosing Elite World Grand Basın Ekspres Hotel and for taking the time to share your thoughts with us regarding your stay.We are delighted to learn that you were satisfied with the services of our hotel and the performance of our team during your stay. I will be proud to share your kind comments with my colleagues.We look forward to welcoming you back soon and remain at your disposal should there be anything else with which we may assist.Yours sincerely,Birsen BAHADIRGuest Relations Supervisor

10/10 Excellent

Mahmoud

Stayed 1 night in Dec 2023
Response from Guest Relations Team on 2024/1/3
Dear Mahmoud,I would like to thank you on behalf of our management and colleagues for choosing Elite World Grand Basın Ekspres Hotel and sharing your valuable rate with us.It is our main priority to provide our guests with services that make their stay with us a most enjoyable one. As such, we are very happy to receive your positive feedback and look forward to the opportunity of welcoming you back.Yours sincerely,Sanaz KHALILIRADGuest Relations

8/10 Good

Abdulghani

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Guest Relations Team on 2023/12/12
Dear Abdulghani ,I would like to thank you on behalf of our management and colleagues for choosing Elite World Grand Basın Ekspres Hotel and sharing your valuable rate with us.It is our main priority to provide our guests with services that make their stay with us a most enjoyable one. As such, we are very happy to receive your positive feedback and look forward to the opportunity of welcoming you back.Yours sincerely,Birsen BAHADIRGuest Relations Supervisor

8/10 Good

Abdulghani

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Guest Relations Team on 2023/12/9
Dear Abdulghani,I would like to thank you on behalf of our management and colleagues for choosing Elite World Grand Basın Ekspres Hotel and sharing your valuable rate with us.It is our main priority to provide our guests with services that make their stay with us a most enjoyable one. As such, we are very happy to receive your positive feedback and look forward to the opportunity of welcoming you back.Yours sincerely,Sanaz KHALILIRADGuest Relations

10/10 Excellent

Ahmad

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great stay we are so happy we will back always here especially thank youu veryy much Birsen and Suat for all helpfull breakfast so good also thank u again 🙏
Stayed 2 nights in Dec 2023
Response from Guest Relations Team on 2023/12/5
Dear Ahmad,Thank you for choosing Elite World Grand Basın Ekspres Hotel and for taking the time to share your thoughts with us regarding your stay.We are delighted to learn that you were satisfied with the services of our hotel and the performance of our team during your stay. I will be proud to share your kind comments with my colleagues.We look forward to welcoming you back soon and remain at your disposal should there be anything else with which we may assist.Yours sincerely,Sanaz KHALILIRADGuest Relations

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I truly enjoyed my stay at elite the staff were helpful and friendly
Stayed 5 nights in Nov 2023
Response from Guest Relations Team on 2023/11/20
Dear Susan ,Thank you for choosing Elite World Grand Basın Ekspres Hotel and for taking the time to share your thoughts with us regarding your stay.We are delighted to learn that you were satisfied with the services of our hotel and the performance of our team during your stay. I will be proud to share your kind comments with my colleagues.We look forward to welcoming you back soon and remain at your disposal should there be anything else with which we may assist.Yours sincerely,Sanaz KHALILIRADGuest Relations

10/10 Excellent

Mehmet, LOS ANGELES

Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Especially the staff SUAT and BIRSEN was so helpful
Stayed 1 night in Nov 2023
Response from Guest Relations Team on 2023/11/18
Dear Mehmet ,Thank you for choosing Elite World Grand Basın Ekspres Hotel and for taking the time to share your thoughts with us regarding your stay.We are delighted to learn that you were satisfied with the services of our hotel and the performance of our team during your stay. I will be proud to share your kind comments with my colleagues.We look forward to welcoming you back soon and remain at your disposal should there be anything else with which we may assist.Yours sincerely,Sanaz KHALILIRADGuest Relations

4/10 Poor

David

In the advertising it was stated they had a shuttle to the Sultanmahet district. There was no shuttle. The cab fares ate up any savings they advertised.
Stayed 8 nights in Oct 2023
Response from Guest Relations Team on 2023/11/3
Dear David , We would like to express my sincere gratitude for choosing to stay at the Elite World Grand Basın Ekspres Hotel and for sharing your valuable feedback with us.Your comments are essential in guiding us towards continuous improvement, as guest satisfaction is our top priority. We have thoroughly discussed the issue you experienced during your stay with all relevant department managers and staff members. Based on these evaluations, we will take necessary measures and implement improvements in the service quality to ensure a better experience for our esteemed guests. However, there is no information about the sultanahmet shuttle on any of our online channels.If you have any further questions or concerns, please do not hesitate to reach out to us. We look forward to welcoming you back soon.Best Regards Birsen BAHADIR Guest Relations Supervisor

8/10 Good

Fey

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Guest Relations Team on 2023/11/19
Dear Fey,I would like to thank you on behalf of our management and colleagues for choosing Elite World Grand Basın Ekspres Hotel and sharing your valuable rate with us.It is our main priority to provide our guests with services that make their stay with us a most enjoyable one. As such, we are very happy to receive your positive feedback and look forward to the opportunity of welcoming you back.Yours sincerely,Sanaz KHALILIRADGuest Relations

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facility. Birsen and Suat were very helpful and courteous
Stayed 1 night in Oct 2023
Response from Birsen BAHADIR Guest Relations on 2023/10/29
Dear Michael ,Thank you very much for choosing Elite World Grand Basın Ekspres Hotel and sharing your valuable comments with us.We are very pleased to hear that you have been satisfied with the services of our hotel and staff. Your positive comments further motivate us to take our guest satisfaciton efforts to the highest level.We look forward to welcoming you back soon and remain at your disposal should there be anything else with which we may assist.Yours sincerely,Birsen BAHADIRGuest Relations

8/10 Good

JOE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great for its price
Stayed 2 nights in Oct 2023
Response from Birsen BAHADIR Guest Relations on 2023/10/29
Dear Joe,Thank you very much for choosing Elite World Grand Basın Ekspres Hotel and sharing your valuable comments with us.We are very pleased to hear that you have been satisfied with the services of our hotel and staff. Your positive comments further motivate us to take our guest satisfaciton efforts to the highest level.We look forward to welcoming you back soon and remain at your disposal should there be anything else with which we may assist.Yours sincerely,Birsen BAHADIRGuest Relations

10/10 Excellent

Ibrahima

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room clean view service everything was great everybody must come this hotel all my stay every time perfectly thank u all Staf speacially Birsen and Suat they are to much help to us when we came this hotel they are inform to us everything and really helpful thank u so much
Stayed 2 nights in Oct 2023
Response from Birsen BAHADIR Guest Relations on 2023/10/26
Dear İbrahima ,Thank you very much for choosing Elite World Grand Basın Ekspres Hotel and sharing your valuable comments with us.We are very pleased to hear that you have been satisfied with the services of our hotel and staff. Your positive comments further motivate us to take our guest satisfaciton efforts to the highest level.We look forward to welcoming you back soon and remain at your disposal should there be anything else with which we may assist.Yours sincerely,Birsen BAHADIR Guest Relations

10/10 Excellent

Lioudmila

Liked: Cleanliness, staff & service, property conditions & facilities
My experience at the hotel was really great because of two people who took very good care of my needs, they were very professional and helpful. Thanks to Ismet and Birsen. I would be great full to come back!
Stayed 2 nights in Oct 2023
Response from Guest Relations Team on 2023/10/23
Dear Lioudmila ,Thank you for choosing Elite World Grand Basın Ekspres Hotel and for taking the time to share your thoughts with us regarding your stay.We are delighted to learn that you were satisfied with the services of our hotel and the performance of our team during your stay. I will be proud to share your kind comments with my colleagues.We look forward to welcoming you back soon and remain at your disposal should there be anything else with which we may assist.Yours sincerely,Sanaz KHALILIRADGuest Relations

10/10 Excellent

Mubasher

Liked: Cleanliness, staff & service, property conditions & facilities
Elite world grand istanbul is wonderful place to stay, breakfast is really good, and staff is very freindly. Receptionist staff Suat and Birsen are really helpful during all our stay, and provide all related information about city and surrounding areas,
Response from Front Office Manager on 2023/10/18
Dear Mubasher, Thank you for choosing Elite World Grand Basın Ekspres Hotel and for taking the time to share your thoughts with us regarding your stay. We are delighted to learn that you were satisfied with the services of our hotel and the performance of our team during your stay. I will be proud to share your kind comments with my colleagues. We look forward to welcoming you back soon and remain at your disposal should there be anything else with which we may assist. Yours sincerely,Melisa OZKAN

10/10 Excellent

Abdulkarim

Liked: Cleanliness, staff & service, property conditions & facilities
was an amazing experience
Stayed 1 night in Oct 2023
Response from Guest Relations Team on 2023/10/14
Dear Abdulkarim,Thank you for choosing Elite World Grand Basın Ekspres Hotel and for taking the time to share your thoughts with us regarding your stay.We are delighted to learn that you were satisfied with the services of our hotel and the performance of our team during your stay. I will be proud to share your kind comments with my colleagues.We look forward to welcoming you back soon and remain at your disposal should there be anything else with which we may assist.Yours sincerely,Sanaz KHALILIRADGuest Relations