The hotel’s central location in Taksim Square is its main strength, offering easy access to shops, restaurants, and public transport. However, the overall experience was underwhelming for what is marketed as a five-star hotel. We stayed for 8 nights and received no complimentary services. Staff were generally unhelpful, with some at reception speaking limited English, making communication difficult. In-house services were poor and overpriced. While the stay was acceptable, the quality and service fell short of expectations—more in line with a 3-star hotel.