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Reviews of AJWA Sultanahmet

5 out of 5
AJWA Sultanahmet
Emin Sinan Mah Piyerloti Cad No: 30, Sultanahmet, Istanbul

Reviews

9.8

Exceptional

Rating 10 - Excellent. 555 out of 620 reviews" "
Rating 8 - Good. 49 out of 620 reviews" "
Rating 6 - Okay. 9 out of 620 reviews" "
Rating 4 - Poor. 3 out of 620 reviews" "
Rating 2 - Terrible. 4 out of 620 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Bekir

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My recent stay at Ajwa Sultanahmet was nothing short of spectacular. Nestled in the heart of Old Istanbul, this luxurious hotel offers an experience that beautifully marries opulence with warmth, making every guest feel like royalty. From the moment I stepped into the lobby, I was struck by the meticulous attention to detail in the decor, which reflects the rich history and culture of the area. The rooms are sumptuously appointed, with comfortable furnishings and all the modern amenities one could wish for, all while maintaining a charmingly authentic Ottoman aesthetic. What truly sets Ajwa Sultanahmet apart, however, is its staff. Every team member I encountered was exceptionally friendly and went above and beyond to ensure that my stay was memorable. Their recommendations for local dining and tips for visiting nearby historical sites were invaluable. Speaking of location, the hotel is perfectly situated for exploring Istanbul’s rich past. It is just a stone's throw away from some of the city's most famed attractions, including the Hagia Sophia, the Blue Mosque, and the Topkapi Palace. The convenience of having these iconic sites within walking distance cannot be overstated. In conclusion, Ajwa Sultanahmet is a jewel in the crown of Old Istanbul. Whether you are a history buff eager to explore ancient sites or a leisure traveler looking for a touch of luxury, this hotel promises a stay that’s as splendid as it is comfortable. I wholeheartedly recommend it to anyone visit
Stayed 2 nights in Apr 2024
Response from Gokhan Turkoglu on 2024/4/29
Dear Bekir,We're absolutely thrilled to receive your glowing review of Ajwa Sultanahmet! Your words are like sunshine on a cloudy day, filling us with joy. We're so glad to hear that your stay with us was nothing short of spectacular.It warms our hearts to know that you enjoyed our luxurious accommodations, rich history and attentive service. Your satisfaction is our top priority and we're delighted that we hit the mark!We can't wait to welcome you back for another joyful experience at Ajwa Sultanahmet.Warmest regards,Gokhan TurkogluDirector Of Operations

8/10 Good

Mukhtar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location not suitable for people with disablilities or other walking difficulties. The area is surrounded by steep hills, narrow cobbled streets with broken and loose stones. The staff are very enthusiastic and probably need to be aware of the difference between providing an excellent service and over selling their products and services.
Stayed 3 nights in Apr 2024
Response from Gokhan Turkoglu on 2024/4/25
Dear Mukhtar,Thank you for taking the time to share your feedback with us. We genuinely appreciate your insights as they provide valuable guidance for enhancing our services.Regarding your concerns about accessibility we sincerely apologize for any inconvenience experienced. Ensuring that all our guests feel comfortable and accommodated is of utmost importance to us. We understand the challenges posed by the hills and streets surrounding our location. In response to your feedback, we are pleased to inform you that we offer a drop-off shuttle service in the nearby area which we believe will alleviate some of the mobility issues you've highlighted. We hope this service will enhance your overall experience during your next visit.Additionally, we appreciate your observations regarding our team's enthusiasm and the balance between providing excellent service and avoiding over-enthusiastic sales tactics. We will certainly take your comments into consideration and provide further training to ensure that our team maintains a level of service that is both attentive and respectful of our guests' preferences.Once again, we thank you for bringing these matters to our attention and we hope to have the opportunity to welcome you back in the future providing an even more enjoyable experience.Warm regards,Gokhan TurkogluDirector Of Operations

10/10 Excellent

Marthinus, Smith's

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the time we arrived amd greater bult the door men, reception till we left we enjoyed the stay. Mari at concierge was amazing and so caring. Thank you to the entire team.
Stayed 2 nights in Apr 2024
Response from Gokhan Turkoglu on 2024/4/25
Dear Marthinus,Thank you very much for taking the time to share your positive experience with us. We are delighted to hear that from the moment you arrived until your departure you thoroughly enjoyed your stay with us.We are particularly pleased to hear that Mari, our concierge, made such a positive impression on you with her exceptional care and service. Your kind words will be passed along to her and the entire team who work diligently to ensure that each guest's stay is memorable and enjoyable.Your feedback is truly appreciated and serves as motivation for us to continue delivering exceptional service to all our guests. We look forward to the opportunity to welcome you back again in the future.Warm regards,Gokhan TurkogluDirector Of Operations

10/10 Excellent

Trey, Puyallup

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with excellent staff. Great place to stay if you want to truly experience Turkish culture in the middle of Istanbul’s old town. Most everything is very walkable from the property. We would stay here again when visiting Istanbul.
Stayed 2 nights in Apr 2024
Response from Gokhan Turkoglu on 2024/4/14
Dear Trey,Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay at our beautiful property and that our dedicated team contributed to making your visit memorable.At Ajwa Sultanahmet, we take pride in offering more than just a place to stay; we provide an immersive experience in Turkish culture right in the heart of Istanbul's old town. It's wonderful to know that you found our location convenient for exploring the city on foot, allowing you to soak in the rich history and vibrant atmosphere of Istanbul.Your kind words about our team mean a great deal to us. We are committed to providing exceptional service and it's rewarding to see that our efforts were appreciated. Should your travels bring you back to Istanbul, we would be honored to welcome you once again to Ajwa Sultanahmet for another enriching experience.Best Regards,Gokhan TurkogluDirector Of Operations

8/10 Good

Anupam

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a luxurious hotel but facilities are time-bound due to religious restrictions.
Stayed 1 night in Feb 2024
Response from Gokhan Turkoglu on 2024/4/9
Dear Anupam,We sincerely appreciate you for taking the time to provide feedback on your recent stay with us. Your acknowledgment of the luxurious atmosphere of our hotel is truly valued. Regarding the time-bound nature of our facilities due to cultural considerations, we prioritize honoring local customs and behaviors to ensure a respectful environment for all guests. Rest assured, we continuously evaluate our operational procedures to optimize the guest experience. Your comments serve as invaluable insight as we strive for excellence. Should you have any further feedback or require assistance, please do not hesitate to contact our team directly. We are committed to exceeding your expectations and look forward to welcoming you back for another exceptional stay in the future.Best Regards,Gokhan TurkogluDirector Of Operations

10/10 Excellent

Brooke

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we arrived, we felt that the hospitality was above and beyond at the AJWA. It’s the boutique, intimate level of experience that I prefer with hotels. Every attendant remembers you by name and room number. You have a personal assistant to help you for anything you need during your stay. For example, I needed something from the pharmacy, so they sent someone to get it for me and they brought back the item and receipt and I just paid them, but it was so much more convenient than me having to run out and try to find a pharmacy. I also needed ice packs frozen and they would freeze them for me and then deliver them to my room. The evening turn down service is also so pleasant having your pillows fluffed every night. Oh, and their pillow menu is amazing! In addition to the pillows provided, there’s an extra pillow menu for you to choose additional pillows for your comfort. The breakfast every morning is exquisite. I highly recommend this hotel. Impeccable service, cleanliness, hospitality, and luxury.
Stayed 6 nights in Apr 2024
Response from Gokhan Turkoglu on 2024/4/8
Dear Brooke,Thank you immensely for sharing such a heartwarming review of your recent stay at Ajwa Sultanahmet. Reading your words fills us with tremendous joy and pride, as it reaffirms our commitment to providing an exceptional experience for each and every guest who walks through our doors.We are truly delighted to learn that our hospitality surpassed your expectations from the moment you arrived. Ensuring a personalized and intimate level of service is at the core of what we do, and it warms our hearts to hear that you felt remembered and attended to throughout your stay. Your comfort and convenience are paramount to us and we are thrilled to have been able to assist you with your needs, whether it was fetching an item from the pharmacy or ensuring your ice packs were perfectly frozen and delivered to your room.It brings us great joy to know that you found our evening turn-down service and pillow menu to your liking. We understand the importance of a good night's rest and it was our pleasure to ensure that every detail contributed to your comfort and relaxation.Our team takes immense pride in curating a memorable breakfast experience and we are delighted to hear that you found it exquisite. Your recommendation means the world to us and we are truly grateful for your kind words regarding our service, cleanliness, hospitality and the overall luxury of your stay.At Ajwa Sultanahmet, our greatest reward is the satisfaction of our guests and your glowing review serves as a testament to our dedication to excellence. We are incredibly grateful for the opportunity to have welcomed you and we eagerly await the chance to welcome you back for another memorable stay.Warmest regards,Gokhan TurkogluDirector Of Operations

10/10 Excellent

Karla Diaz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service since my arrival through departure really top service. Front desk was really useful and attentive.
Stayed 2 nights in Mar 2024
Response from Gokhan Turkoglu on 2024/4/1
Dear Karla Diaz,Thank you very much for your review! We're thrilled to hear that you enjoyed an excellent experience from the moment you arrived until your departure. Providing top-notch service is at the heart of everything we do and it's truly gratifying to know that our efforts were recognized and appreciated.Our front desk team takes great pride in ensuring that every guest feels welcomed valued, and attended to throughout their stay. We're delighted to hear that they were able to assist you effectively and with genuine attentiveness.Your kind words serve as motivation for our team to continue delivering exceptional service to all our guests. It was a pleasure to have you with us and we hope to welcome you back soon for another memorable stay.Warm regards,Gokhan TurkogluDirector Of Operations

10/10 Excellent

Dogan

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Gokhan Turkoglu on 2024/3/29
Dear Dogan,Thank you so much for your kind assessment and for choosing to stay with us at Ajwa Sultanahmet. We are thrilled to hear that you enjoyed your time here. Your feedback means the world to us. We hope to have the pleasure of welcoming you back soon.Best regards,Gokhan TurkogluDirector Of Operations

10/10 Excellent

Shawn, Fairfax

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel room is beautiful and super clean. All of staff were very kind and supportive. They provided very good tour service for 8 hours. They offered the reasonable price for our family specially. It was a excellent service.
Stayed 4 nights in Mar 2024
Response from Gokhan Turkoglu on 2024/4/1
Dear Shawn,Thank you so much for your wonderful review! We're delighted to hear that you enjoyed your stay with us and that our hotel room met your expectations for beauty and cleanliness. Providing a comfortable and welcoming environment for our guests is always our top priority.We're also thrilled that you found our team to be kind and supportive throughout your stay. Our team takes great pride in delivering exceptional service and it's truly rewarding to hear that their efforts made a positive impact on your experience.We're pleased to hear that you enjoyed our tour service as well. We strive to offer our guests convenient and memorable experiences and we're glad that our tour service met your expectations and provided excellent value for your family.Thank you once again for your kind words and for choosing to stay with us. It was a pleasure to welcome you and we look forward to welcoming you back for another fantastic stay in the future.Warm regards,Gokhan TurkogluDirector Of Operations

10/10 Excellent

German, San Antonio

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent service
Stayed 5 nights in Mar 2024
Response from Gokhan Turkoglu on 2024/3/24
Dear German,Thank you for your kind words and for recognizing our excellent service! We're delighted to hear that you had a positive experience with us. Your feedback is greatly appreciated and encourages us to continue delivering top-notch service to all our guests. We hope to have the pleasure of welcoming you back soon!Best Regards,Gokhan TurkogluDirector Of Operations

10/10 Excellent

Kathryn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, beautifully decorated hotel, well situated for sightseeing. Kind, helpful staff at reception, in the restaurant and the concierge service who seemed genuinely concerned about their guests. Excellent spa, delicious breakfasts, very comfortable rooms…would be delighted to return.
Stayed 6 nights in Mar 2024
Response from Gokhan Turkoglu on 2024/3/18
Dear Kathryn,We're absolutely delighted to receive such a glowing review from you! Thank you immensely for sharing your experience. It's truly heartening to hear that every aspect of your stay, from the beautifully decorated surroundings to the genuine care exhibited by our team, contributed to making your visit exceptional.Our team takes immense pride in ensuring that our guests feel not just welcomed but truly valued and it's incredibly gratifying to know that their efforts have left such a positive impression on you.We're thrilled that you found our hotel's location ideal for exploring the wonders of the city and that you were able to indulge in the relaxation offered by our excellent spa facilities. The fact that you enjoyed our delicious breakfasts and found our rooms to be very comfortable means the world to us.Your kind words are the greatest reward for our dedication to providing memorable experiences, and we can't express enough how much we'd love to have you back with us. Please know that whenever you decide to return, we'll be here ready to ensure your stay is nothing short of extraordinary. Thank you again for choosing our hotel and we eagerly await the opportunity to welcome you back for another unforgettable visit!Best Regards,Gokhan TurkogluDirector Of Operations

10/10 Excellent

Keld, cape coral

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in the old city, and major attractions are easily walkable. The rooms are a good size, and the hotel was able to provide a board room when asked at the last minute.
Stayed 3 nights in Mar 2024
Response from Gokhan Turkoglu on 2024/3/12
Dear Keld,Thank you for taking the time to share your experience with us. We're delighted to hear that you found our hotel's location in the old city convenient for exploring the major attractions on foot. Providing comfortable and spacious rooms is a priority for us and we're glad that you appreciated the size of your accommodations.Additionally, we're pleased to have been able to accommodate your last-minute request for a boardroom. We understand the importance of flexibility and strive to meet the needs of our guests whenever possible.We hope to welcome you back to our hotel in the future and provide you with another enjoyable stay. If there's anything else we can assist you with, please don't hesitate to let us know.Best Regards,Gokhan TurkogluDirector Of Operations

10/10 Excellent

MunJung

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful customer service, beautiful decor, central location. Thank you for preparing a lovely surprise for my parent's 60th birthday!
Stayed 3 nights in Mar 2024
Response from Gokhan Turkoglu on 2024/3/12
Dear MunJung,Your words truly warmed our hearts! Thank you immensely for sharing your glowing review. It's moments like these that make what we do so rewarding.We're absolutely pleased that we could be a part of your parent's 60th birthday celebration and that our efforts to make it special were appreciated. Hearing that our guest service left a lasting impression fills us with joy and we're delighted that you found our decor beautiful and our location convenient.Your kind words mean the world to us and we're incredibly grateful for your support. We can't wait to welcome you and your family back for more wonderful experiences together.Warmest regards,Gokhan TurkogluDirector Of Operations

8/10 Good

David

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great upscale, excellent hotel. Nice restaurant. However, we didn’t realize that the hotel restaurant does not serve alcohol. Additionally, it was VERY a disturbing to us that the spa and fitness is time separated for sexes. We couldn’t go together as a couple. For this reason, we will not be returning to the hotel in the future.
Stayed 9 nights in Feb 2024
Response from Gokhan Turkoglu on 2024/3/3
Dear David,Thank you very much for taking the time to share your feedback with us. We sincerely appreciate your kind words regarding our hotel and restaurant.We understand your disappointment regarding the absence of alcohol service in our restaurant. We apologize for any inconvenience this may have caused. Please note that we do mention this policy in our hotel information to ensure transparency for our guests.Regarding the spa and fitness facilities, we regret to hear that the separate timing for gentleman and ladies was disturbing to you. We acknowledge your concerns and would like to clarify that this arrangement is in place to accommodate cultural sensitivities and ensure the comfort and privacy of all guests. However, we will certainly take your feedback into consideration as we continually strive to improve our services.Your satisfaction is of utmost importance to us and we are truly sorry to hear that your experience did not meet your expectations. We value your feedback and would be grateful for the opportunity to welcome you back in the future where we hope to provide you with a more enjoyable stay.Warm regards,Gokhan TurkogluDirector Of Operations

10/10 Excellent

Nikhil, Issaquah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property in central location if you want to stay close to the main monuments in Istanbul. Excellent service by staff.
Stayed 5 nights in Feb 2024
Response from Gokhan Turkoglu on 2024/2/25
Dear Nikhil,We're absolutely thrilled to hear about the incredible time you had at Ajwa Sultanahmet hotel.Discovering Istanbul's treasures while staying at our centrally located haven sounds like a dream come true! We're delighted that our prime position made your exploration of the city's main monuments a breeze.Our team pours their heart and soul into delivering unparalleled service and knowing that they left such a positive impression on you warms our hearts.We can't wait to craft another unforgettable experience for you when you return. Whether it's uncovering hidden gems or indulging in luxurious amenities, we're here to make your next stay as extraordinary as the last.Best Regards,Gokhan TurkogluDirector Of Operations

10/10 Excellent

Aleksandr

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place
Stayed 1 night in Feb 2024
Response from Gokhan Turkoglu on 2024/2/16
Dear Aleksandr,We extend our heartfelt gratitude for your valuable time dedicated to reviewing us favorably.Please be assured that it would be our utmost pleasure to welcome you at our hotel. Your presence would be a privilege and we eagerly anticipate the opportunity to provide you with exceptional service and hospitality. Thank you once again for considering us and we look forward to the pleasure of welcoming you to our hotel.Best Regards,Gokhan TurkogluDirector Of Operations

8/10 Good

antoaneta, Toronto

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The spa is average but expensive the restaurant was ok for breakfast but dinner was bad...no alcohol in this hotel, the ride to the airport very expensive .The staff was nice!
Stayed 3 nights in Feb 2024
Response from Gokhan Turkoglu on 2024/2/9
Dear Antoaneta,Thank you for taking the time to provide your feedback. We regret to hear that certain aspects of your experience did not meet your expectations. Please know that your comments are valuable to us as we strive to enhance our services. We apologize for any inconvenience regarding the spa, restaurant and transportation arrangements. However, we are glad to hear that you found our team members to be friendly and accommodating. Your feedback will be shared with our team for further review and improvement. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Best Regards,Gokhan TurkogluDirector Of Operations

10/10 Excellent

navdeep, Ashburn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and staff Great location
Stayed 2 nights in Jan 2024
Response from Gokhan Turkoglu on 2024/1/29
Dear Navdeep,Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you had an excellent experience at our hotel and that our team contributed to making your stay memorable.It's fantastic to know that you found our location to be great. We always strive to provide our guests with a convenient and enjoyable stay and we're delighted that we could meet your expectations.Your kind words mean a lot to us and we truly appreciate your positive review. We hope to have the pleasure of welcoming you back in the future for another fantastic stay. If there's anything specific you loved about your visit, or if you have any suggestions for improvement, we'd love to hear more.Thank you again for choosing our hotel and we look forward to welcoming you again soon!Warm regards,Gokhan TurkogluDiretor Of Operations

10/10 Excellent

Viktar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Gokhan Turkoglu on 2024/1/11
Dear Viktar,We extend our heartfelt appreciation for your generous rating on Expedia. Your feedback is a tremendous boost to our team's morale and reinforces our commitment to providing exceptional service.Thank you for choosing our hotel for your stay. We are delighted to have met your expectations, and your positive comments inspire us to continue delivering memorable experiences.We eagerly anticipate the opportunity to host you again in the future.Warm regards,Gokhan TurkogluDirector Of Operations

10/10 Excellent

elha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent. Had a beautiful experience. Nice, Staff clean place extra clean.
Stayed 3 nights in Dec 2023
Response from Gokhan Turkoglu on 2024/1/8
Dear Elha,Dear [Guest's Name],Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that everything was excellent and that you had a beautiful stay. Our team works hard to provide a clean and welcoming environment and we're delighted to know that you found our team and the facilities to be extra clean.Your positive feedback is truly appreciated and it motivates us to continue delivering exceptional service to our valued guests like yourself. If there's anything specific that stood out during your stay or if you have any suggestions for improvement please feel free to share them with us. We want to ensure that every aspect of your experience is top-notch.Once again, thank you for choosing our hotel and we look forward to welcoming you back for another exceptional stay in the future.Best Regards,Gokhan TurkogluDirector Of Operations

10/10 Excellent

christophe

Stayed 3 nights in Dec 2023
Response from Gokhan Turkoglu on 2024/1/11
Dear Christophe,We are sincerely grateful for the outstanding rating you provided us on Expedia. Your positive feedback means a lot to us and serves as a great source of motivation for our team. We are thrilled to see that you had a wonderful experience during your stay.Thank you for choosing our hotel and we look forward to the pleasure of welcoming you back in the future.Best regards,

10/10 Excellent

Ricardo

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Que no llegue un servicio al cuarto nocturno. No venta de alcohol
Stayed 3 nights in Dec 2023
Response from Gokhan Turkoglu on 2024/1/8
Dear Ricardo,We sincerely apologize for the communication error regarding the room service availability. We want to clarify that our room service is indeed available 24/7.Thank you for bringing this to our attention, and we appreciate your understanding. We value your feedback, and we assure you that steps have been taken to prevent a recurrence of such issues.We look forward to welcoming you back for an improved experience.Best regards,Gokhan TurkogluDirector Of Operations

10/10 Excellent

Zoheir

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Gokhan Turkoglu on 2024/1/8
Dear Zoheir,Thank you for the lovely feedback. We truly appreciate your positive words and are thrilled to know that you had a wonderful experience with us. It's guests like you that make our efforts so rewarding. We look forward to welcoming you back in the future!Best RegardsGokhan TurkogluDirector Of Operations

10/10 Excellent

Babur

Stayed 2 nights in Dec 2023
Response from Gokhan Turkoglu on 2024/1/21
Dear Babur,We would like to extend our sincere gratitude for taking the time to share your experience with us and awarding us a perfect 5 out of 5 rating. Your feedback is truly appreciated and it serves as a great source of motivation for our team.It was a pleasure hosting you, and we look forward to the opportunity of welcoming you back in the future.Thank you once again for choosing Ajwa Sultanahmet. We are honored to have had the chance to serve you, and we eagerly anticipate the pleasure of hosting you again on your next visit.Best regards,Gokhan TurkogluDirector Of Operations

10/10 Excellent

Babur

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service , location and amenities.
Stayed 1 night in Dec 2023
Response from Gokhan Turkoglu on 2024/1/3
Dear Babur,Thank you for your positive review! We're delighted you enjoyed our service, location and amenities. Your kind words mean a lot to us and we look forward to welcoming you again.Best Regards,Gokhan TurkogluDirector Of Operations

10/10 Excellent

Viktoriia, Hillsborough

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, wonderful staff, comfortable bed
Stayed 1 night in Dec 2023
Response from Gokhan Turkoglu on 2023/12/21
Dear Viktoriia,Thank you for your kind words! We're thrilled you enjoyed your stay at Ajwa Sultanahmet. Your appreciation for our clean facilities, wonderful team and comfortable beds means a lot to us.Creating a welcoming and tidy environment is a priority for us and we're delighted our efforts have been noticed. Our team takes pride in delivering exceptional service, and it's wonderful to hear they made a positive impact on your experience.We understand the importance of a good night's sleep and we're glad our comfortable beds contributed to your overall satisfaction. Your feedback is invaluable and we hope to have the pleasure of hosting you again.Thank you for choosing Ajwa Sultanahmet.Best regards,Gokhan TurkogluDirector Of Operations

10/10 Excellent

saleem

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
well located. excellent neighborhood
Stayed 2 nights in Nov 2023
Response from Gokhan Turkoglu on 2023/11/29
Dear Saleem,Thank you for taking the time to share your thoughts. We are pleased to hear that you found our hotel well-located situated in an excellent neighborhood. Our commitment to providing a convenient and enjoyable experience is a top priority and we are delighted that our location met your expectations.Should your travels bring you back to the area, we look forward to the opportunity to welcome you again and provide another exceptional stay.Best Regards,Gokhan TurkogluDirector Of Operations

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service and beautiful hotel room
Fantastic service and breakfast buffet was amazing. However, we had dinner in the hotel one evening and while the food and service was good, it didn't represent good value for money in comparison to the other offerings in the area
Stayed 5 nights in Nov 2023
Response from Gokhan Turkoglu on 2023/11/20
Dear Stephen,Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our fantastic service and found the breakfast buffet to be amazing. Your positive comments are truly appreciated.We also appreciate your input regarding your dinner experience at our hotel. While we're pleased to know that you found the food and service to be good, we take your feedback about the value seriously. Our goal is to provide a memorable experience for our guests.We will certainly take your comments into consideration as we continually strive to improve and enhance our offerings. We hope that, despite this, you had an overall enjoyable stay with us and that we may have the opportunity to welcome you back in the future.Thank you once again for your valuable feedback.Warm regards,Gokhan TurkogluDirector Of Operations

10/10 Excellent

Yunus

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our experience at Ajwa hotel was absolutely amazing, just walking into the lobby for the first time felt like being in a museum and travelling back in time with the features and deco , they also provided this pink drink when we arrived with Ajwa dates, the drink was out of this world made with honey and rose syrup, trust me you would want more The room was was absolutely stunning with a real authentic look and feel, just like the features and deco in the lobby The room was a quite that we all had a really good night sleep each night refreshed ready for the next day The breakfast in the morning was absolutely delicious and the views were breathtaking, the staff in the morning were so friendly and attendeed every need we had One evening we ate at the Zafrene restaurant in the hotel and the hospitality , conversations, food was first class and the staff were very friendly we even met the executive chef who presented us with a gift that we will never forget , they even specially bought their special culturally out for us and one of the bowls was over 100 years old A truly wonderful experience and we will definitely be returning there again very soon Thank you to everyone at Ajwa Hotel who looked after and cared for us during our staff from the cleaning staff to the front of house staff Thank You
Stayed 5 nights in Nov 2023
Response from Gokhan Turkoglu on 2023/11/15
Dear Yunus,Thank you so much for taking the time to share your incredible experience at Ajwa Hotel. We are delighted to hear that your stay with us was nothing short of amazing and we truly appreciate your detailed feedback.It warms our hearts to know that the ambiance of our lobby transported you to a different time and place. We take great pride in creating a unique and authentic atmosphere that resonates throughout the entire hotel. The pink drink (Sherbet) made with honey and rose syrup along with the Ajwa dates is indeed a special welcome treat and we're glad that you enjoyed it.We're pleased to hear that your room provided a stunning and authentic experience mirroring the charm of our lobby. Ensuring a peaceful night's sleep is one of our top priorities and it's wonderful to learn that you felt refreshed and ready for each new day.It sounds like you had a delightful dining experience at Zafrene restaurant. We strive to offer not just delicious food but also exceptional hospitality. Your kind words about our breakfast, breathtaking views and friendly morning staff mean the world to us. We're dedicated to providing excellent service and your feedback validates our efforts.We are honored by your promise to return to Ajwa Hotel soon. Your appreciation motivates us to maintain and exceed the high standards we set for ourselves. On behalf of the entire Ajwa Hotel team from the cleaning team to the front of house, we extend our sincere gratitude for choosing us and for sharing your wonderful experience.We look forward to welcoming you back for another unforgettable stay.Warm regards,Gokhan TurkogluDirector Of Operations

10/10 Excellent

Juan Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Service & Great Facilities.
Stayed 3 nights in Nov 2023
Response from Gokhan Turkoglu on 2023/11/6
Dear Juan Carlos,Thank you for taking the time to share your feedback with us! I am delighted to hear that you had an excellent experience with our service and found our facilities to be great. Our team works diligently to provide the best possible service and it's rewarding to know that we met your expectations.We look forward to serving you again in the future and please don't hesitate to reach out if you have any further feedback or if there's anything else we can do to enhance your experience. Thank you for choosing us and we hope to welcome you back soon!Gokhan TurkogluDirector Of Operations

10/10 Excellent

Ali

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A wonderful experience at AJWA Istanbul. The staff is very welcoming, friendly and helpful. Ibrahim who I believe was one of the managers is a true professional, he gave us everything we asked for at the rooftop restaurant. Sultan who maintained our room made sure we had everything. We travel a decent amount and have stayed if various properties across the world, and this was one of the best ones. The attention to details and overall quality was superb, for example all the towels are covered in separate cloth envelopes. Walkable to all the major attractions. We will definitely stay here next time we are in town.
Stayed 7 nights in Oct 2023
Response from Gokhan Turkoglu on 2023/11/6
Dear Ali,I sincerely appreciate your wonderful feedback about your experience at AJWA Istanbul! It's fantastic to hear that you had such a positive stay and I am delighted that you found our team to be welcoming, friendly and helpful. I will certainly convey your kind words to Ibrahim and Sultan for their outstanding service.Your comment about our rooftop restaurant and the attentive service you received is much appreciated. I am thrilled that you found the attention to detail and overall quality superb as we always strive to provide the best possible experience for our guests. The care taken in wrapping the towels is one of the many small touches we offer to enhance your stay.I am also pleased that you found our location convenient for exploring the major attractions in Istanbul. It's our goal to make your visit as enjoyable and memorable as possible.I look forward to welcoming you back to AJWA Istanbul during your next visit to the city. Your kind words and positive review mean a lot to us and we are committed to ensuring that your next stay is just as enjoyable as this one. Thank you for choosing AJWA Istanbul and we can't wait to see you again!Best RegardsGokhan TurkogluDirector Operations

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean, UpscaleX wonderful rooms.
Stayed 2 nights in Oct 2023
Response from Gokhan Turkoglu on 2023/10/30
Dear Paul,We're thrilled to hear you found our rooms clean, upscale and wonderful! It's our pleasure to provide you with a great experience and your feedback is much appreciated.We look forward to hosting you again soon. If you have any suggestions, feel free to share.Best regards,Gokhan TurkogluDirector Of Operations

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Gokhan Turkoglu on 2023/11/17
Dear Robert,I am delighted to have you as our guest and we sincerely appreciate the glowing 5-star review you gave us. Thank you for choosing to stay with us and we look forward to the opportunity of welcoming you back in the future. If there's anything more we can do to make your next visit even better, please don't hesitate to let us know.Warm regards,Gokhan TurkogluDirector of Operations

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was very clean, great location, very friendly staff
Stayed 5 nights in Oct 2023
Response from Gokhan Turkoglu on 2023/10/24
Dear Our Valued Guest,Thank you for taking the time to share your feedback with us. We are delighted to hear that your recent stay at our hotel was a positive experience.It's wonderful to know that you found our hotel to be very clean and our team takes great pride in maintaining a clean and welcoming environment for our guests. Our prime location is indeed one of our key assets making it convenient for our guests to explore the area and access various attractions.we look forward to welcoming you back to our hotel in the future. If there is anything more we can do to enhance your stay, please do not hesitate to let us know.Thank you for choosing to stay with us.Best regards,Gokhan TurkogluDirector Of Operations

10/10 Excellent

Mark

Stayed 2 nights in Oct 2023
Response from Gokhan Turkoglu on 2023/11/10
Dear Mark,Thank you so much for taking the time to rate us highly! We greatly appreciate your positive feedback and are thrilled to hear that you had a wonderful experience with us.Thank you again for choosing us and we hope to have the pleasure of hosting you again soon.Best regards,Gokhan TurkogluDirector Of Operations

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5-Star Hotel with excellent and friendly service
This is an excellent 5-star option if you are staying in the Sultanahmet or Historic District. What sets this hotel apart is its service from arrival to departure. Great friendly and helpful staff.
Stayed 4 nights in Oct 2023
Response from Gokhan Turkoglu on 2023/10/16
Dear Our Valued Guest,We would like to express our sincere gratitude for your exceptional review of our Sultanahmet establishment. Your kind words and endorsement mean a great deal to us.We are thrilled to hear that you found our hotel to be an "excellent 5-star option" for guests staying in the Sultanahmet or Historic District. Your appreciation of our "great, friendly, and helpful" staff is truly motivating.Your feedback serves as a testament to our commitment to providing the highest level of service to our guests. We greatly value your 5-star rating and hope to have the pleasure of welcoming you back in the future.Thank you for choosing our hotel, and for sharing your positive experience with the community.Warm regardsGokhan TurkogluDirector Of Operations

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Gokhan Turkoglu on 2023/10/10
Dear Stacy,We would like to express our heartfelt thanks for rating your stay at Ajwa Sultanahmet 10 out of 10.Your satisfaction is our top priority. We will continue to strive to provide you with memorable stays in the future.Thank you once again for choosing us.Best regards,Gokhan TurkogluDirector Of Operations

10/10 Excellent

Nilam

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and amazing rooms. Perfect to stay here as everything is so close by. The breakfast was lovely and the staff were all very helpful.
Stayed 2 nights in Oct 2023
Response from Gokhan Turkoglu on 2023/10/30
Dear Nilam,Thank you for taking the time to share your wonderful feedback with us. We are delighted to hear that you enjoyed your stay at our property and found our location to be great. Our team takes great pride in providing a memorable experience for our guests and it's heartwarming to know that you found our rooms amazing and our team member helpful.We are especially pleased that you enjoyed the lovely breakfast we offer. It's always our goal to provide a delicious start to your day, and we're thrilled to hear that you appreciated it.We appreciate your kind words and hope to have the pleasure of welcoming you again in the future. If you ever plan to return to our area, don't hesitate to reach out.Best regards,Gokhan TurkogluDirector Of Operations

10/10 Excellent

Mitchell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is located in the heart of important sites to see. The accommodations, staff and management were 5 star. There is a beautiful view of the area from the top floor restaurant.
Stayed 2 nights in Sep 2023
Response from Gokhan Turkoglu on 2023/9/29
Dear Mitchell,Thank you so much for taking the time to share your wonderful review! We are delighted to hear that you had a fantastic experience during your stay at our property.Our central location is indeed one of our biggest assets allowing our guests easy access to all the important sites and attractions in the area. We're thrilled to know that you found it convenient.It warms our hearts to hear that our accommodations met your expectations and that you found our staff and management to be deserving of a 5-star rating. We take great pride in providing top-notch service to our guests and your kind words are truly appreciated.The view from our top-floor restaurant is indeed breathtaking and we're glad you had the opportunity to enjoy it. It's always a pleasure to offer our guests a memorable dining experience with such a beautiful backdrop.Once again, thank you for choosing to stay with us and for sharing your positive feedback. We look forward to welcoming you back for another outstanding experience in the future. If there's anything else we can do to enhance your next visit, please don't hesitate to let us know. Safe travels!Best RegardsGokhan TurkogluDirector Of Operations

10/10 Excellent

Danah

Stayed 1 night in Sep 2023
Response from Gokhan Turkoglu on 2023/9/29
Dear Danah,Thank you for your recent stay and positive ranking We appreciate your support and hope to welcome you back soon.Best regards,Gokhan TurkogluDirector Of Operations

10/10 Excellent

Shinofa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, comfortable hotel with all the amenities you could need and in a very conveneient location for all the major attractions. Hotel also has a lovely spa! Staff were also very helpful and polite - my luggage ended up on a later flight than I did and the hotel staff were incredibly kind and went out of their way to help me track and get my luggage delivered to the hotel. Would definitely stay here again.
Stayed 5 nights in Sep 2023
Response from Concierge Team on 2023/9/24
Dear Shinofa, We are truly delighted by your kind words regarding your recent stay at our hotel. Your satisfaction is a testament to our dedication to providing excellent service. We look forward to the opportunity to serve you again and ensure your next visit is just as fantasticSincerely Yours,

10/10 Excellent

Riaz & Irram

Traveled with partner
Liked: Amenities, property conditions & facilities
Clean Beautiful Comfortable 5 star
Stayed 8 nights in Sep 2023
Response from Concierge Team. on 2023/9/18
Dear Riaz and Irram,Thank you very much for your kind words about your recent stay: we are truly grateful. We are heartened by comments of guests such as yourself who take the time to touch upon details of our hotel's various features and staff, and look forward to welcoming you back in the near future. Sincere regards, Concierge Team.

10/10 Excellent

ayesha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Amazing service. Highly recommended 5 star experience.
Stayed 3 nights in Sep 2023
Response from Concierge Team on 2023/9/9
Dear Ayesha, Thank you very much for taking the time to rate our hotel following your recent stay. We appreciate your generous assessment of our services and facilities and would like to assure you of our best efforts at all times. We certainly look forward to welcoming you back to Ajwa Sultanahmet in the not too distant future. Sincerely, Concierge Team

10/10 Excellent

Khuram

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ajwa is a true five star experience. The service team must be highlighter, from the bell staff to the concierge. You never hear a "no", they help with just about everything and go above and beyond. My small criticism is that the rooms are on the smaller side for families with children but still very comfortable.
Stayed 2 nights in Aug 2023
Response from Hotel Management. on 2023/9/4
Dear Khuram,Thank your for your fedback.Best Regards,

10/10 Excellent

Dilshad

Liked: Cleanliness, staff & service
Stayed 5 nights in Aug 2023
Response from Gokhan Turkoglu on 2023/9/29
Dear Dilshad,Thank you for your recent stay and positive ranking We appreciate your support and hope to welcome you back soon.Best regards,Gokhan TurkogluDirector Of Operations

10/10 Excellent

Francisco

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and service.
Stayed 1 night in Aug 2023
Response from Hotel Management. on 2023/9/2
Dear Mr. Francisco, It will be always our pleasure to welcome you as our guest at Ajwa Sultanahmet and we would like to thank you for choosing our hotel during your recent visit to İstanbul. We hope to welcome you back again when your travels bring you back to Istanbul. Kind Regards.

10/10 Excellent

Yonglin

Stayed 2 nights in Aug 2023
Response from Gokhan Turkoglu on 2023/9/29
Dear Yonglin,Thank you for your recent stay and positive ranking We appreciate your support and hope to welcome you back soon.Best regards,Gokhan TurkogluDirector Of Operations

6/10 Okay

Mikhail

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2023
Response from Hotel Management. on 2023/8/27
Dear Valuable Guest, It will be always our pleasure to welcome you as our guest at Ajwa Sultanahmet and we would like to thank you for choosing our hotel during your recent visit to İstanbul. We hope to welcome you back again when your travels bring you back to Istanbul. Kind Regards.

10/10 Excellent

Francisco

Stayed 3 nights in Aug 2023
Response from Gokhan Turkoglu on 2023/9/29
Dear Francisco,Thank you for your recent stay and positive ranking We appreciate your support and hope to welcome you back soon.Best regards,Gokhan TurkogluDirector Of Operations

10/10 Excellent

Mohammed Ajmal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Had an amazing time in Istanbul. The hotel was the icing on the cake. Great staff, always ready to help with a smile. Breakfast at the restaurant was at a very high standard including the staff. I would highly recommend this hotel.
Stayed 5 nights in Aug 2023
Response from The Management. on 2023/8/15
Dear Valuable Guest, It will be always our pleasure to welcome you as our guest at Ajwa Sultanahmet and we would like to thank you for choosing our hotel during your recent visit to İstanbul. We hope to welcome you back again when your travels bring you back to Istanbul. Kind Regards. Hotel Management.