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Reviews of SOWELL RÉSIDENCES New Chastillon

4 out of 5
SOWELL RÉSIDENCES New Chastillon
Centre Station, Isola, Alpes-Maritimes

Reviews

7.2

Good

Rating 10 - Excellent. 39 out of 191 reviews" "
Rating 8 - Good. 75 out of 191 reviews" "
Rating 6 - Okay. 38 out of 191 reviews" "
Rating 4 - Poor. 22 out of 191 reviews" "
Rating 2 - Terrible. 17 out of 191 reviews" "

7.4/10

Cleanliness

7.0/10

Staff & service

7.8/10

Amenities

7.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Winfried

Liked: Property conditions & facilities
Very kind staff
Stayed 11 nights in Mar 2022

10/10 Excellent

Martin

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great place , awesome staff
Stayed 1 night in Apr 2022

10/10 Excellent

Jen

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Thank you to your lovely front of house - we were a bit stressed about getting back to Nice airport as the options seemed limited- thanks for helping us get bus options (so much cheaper than the Uber we got up from the airport!!!) after taxi options seemed difficult (and thanks for calling around different local companies for us before we went for the bus option)
Stayed 3 nights in Mar 2022

2/10 Terrible

Arkadi

Disliked: Cleanliness, amenities, property conditions & facilities
Rooms are small and all except one bedrooms have kitchens right next tot beds. Guests that stay in rooms that face the slope would experience a lot of noise starting 5 am.
Stayed 1 night in Jan 2022

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel with direct access onto the slopes, great apartment layout for 6 people, nice breakfast.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel with direct access onto the slopes; Size of one bedroom apt perfectly suited for a family of 4. Close to all amenities (shops, car park, ski pass)
Stayed 3 nights in Mar 2019

6/10 Okay

Verified traveler

Traveled with group, Traveled with family
I have stayed 3 times the reception staff are extremely helpful. However, the security staff are not. I was told that on the 5th day of getting up early to work before skiing (7am ) that if I did not leave the lounge area with my laptop they would shoot me and my familly and they don't like the English!!!
Stayed 5 nights in Feb 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent location with true ski in and out facilities. we had the best room with a view over the piste and a little balcony. Breakfast was buffet and really satisfying with lots of choice served at a pleasant time between 7.30 - 9.30. Locker room facilities for skis and a luggage room for luggage if you depart after check-out makes this a really good choice for anyone with a late flight time. lovely staff and helpful. highly recommended.
Stayed 4 nights in Feb 2019

8/10 Good

Lena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2019

8/10 Good

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Solid choice for ski in / ski out at Isola 2000
First off Le New Chastillon is one of the ski in/out hotels at Isola. It’s also right next to the parking lot two ski rental shops and the lift ticket office so it’s one of the most convenient hotels up there. The staff is super nice and we had a view of the green piste right outside our window. Very cool. The hotel itself is clean and fairly modern, although my room had only a bunk bed and sofa inside and no normal bed. Also the WiFi didn’t work for some reason and the 10am checkout time is quite early. However, my friend and I spent very little time in the hotel itself - I don’t imagine you will either - so all things considered it’s a very good value. In fact I’ll be staying here again over Christmas for more skiing!
Stayed 1 night in Dec 2018

8/10 Good

David

Liked: Staff & service, room comfort
Good ski-in/ski-out, with a few maintenance issues
Helpful service, great ski-in/ ski-out location and comfortable enough room on night one; downgraded to a not-so-great room on the second night (due to two separate bookings) Both rooms looking a little tired at the end of the season with a cracked window in one that had been repaired with gaffer tape (certainly posed a risk for kids as it was at eye level) and no batteries in the remote for the TV. Level of room kit was passable.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to slopes
Easy piste access and locker room. Rooms basic but adequate. Rooms did get very warm at night.
Stayed 4 nights in Mar 2018

10/10 Excellent

adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
tres neige
great value and location, nicely appointed rooms too
Stayed 2 nights in Mar 2018

8/10 Good

Enon, London

Liked: Staff & service, property conditions & facilities
Making your own bed? sheets, pillows and q covers.
So after a 3 hours trip - you can't get into your room until after 5pm onwards, so you ski for a few hours. Tired.....finally you enter your room and you have to make up your bed of sheets, pillows and quilt cover 3 beds......tired husband, wife and child not a great start to the holiday.
Stayed 2 nights in Feb 2018

8/10 Good

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

4/10 Poor

Jacqui, JB

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Hotel on the ski slopes
Location good, but room quality poor. Finishes were cheap, Nail holes in the wall where mirror had come off. The room was cold for 3 days. It was on the energy card system- in the Alps at a ski resort really. I had to leave the card in to keep the heating on it was not fit for purpose. The staff were not interested, they came in turned it up but it did not heat the room for 3 days. Bed really uncomfortable. Staff ok but really not engaged.

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel right by the slopes
Overall was pretty decent. Perfect location, the staff were helpful & friendly. Annoying that check in is at 5pm & you have to make your own beds. We had missing duvets, no toilet paper or towels and also other people's hair on pillows & a few dirty dishes. The apartment was modern and perfect for the 3 of us.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location ,friendly .

6/10 Okay

Edmund, N Ireland

Liked: Cleanliness
Not bad
Room was good and facilities good but bed was not comfortable and care had to be taken each time you used the bed

2/10 Terrible

Matt, London, England

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ski weekend with family
Great location. Awful accommodation, rooms are tiny, only double bed is sofa bed. Upon arrival you need to make up your bed with sheets, pillow cases and duvet covers. Bedding is very old an stained. Not a 4 star hotel. On top of the 280 euros we paid per night they also charge you 65 euros to clean room unless you as the client strip all the beds, take the rubbish out and wash all the cutlery up.... Rip off !!!Very disappointing. A real shame because the resort itself is lovely.

4/10 Poor

Petrena, London

Disliked: Staff & service, property conditions & facilities, room comfort
wouldn't go back, but clean
The location is practically perfect, but unfortunately the room just doesn't work for a family set up. Way too cramped and happy for kids to accommodate a bunk bed, but two adults on a sofa bed is a joke.... The most uncomfortable bed I have ever slept in and I can sleep on any flight so was shocked at the discomfort. The downstairs toilets near the boot room stunk and drifted into the lift and breakfast area- very unpleasant to say the least. Making beds on arrival is also unwanted when you have been skiing all day. I know isola is not an upmarket ski resort but felt like I was in a student hostel which made it very poor value for money @ £180 per night Feb half term.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel ideally located close to the ski slopes
We had a great time, the hotel was located right beside the ski slopes. The place was clean and the staff very helpful and welcoming.

10/10 Excellent

Matthew, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value Nice Location
Pleasant, courteous and helpful staff. Room was spacious, clean and comfortable. Hotel is perfectly situated and in walking distance to everything.

6/10 Okay

ulan, Geneva

Disliked: Property conditions & facilities
Basic and simple, come prepared
The hotel is fairly newly renovated and clean but is very basic, after reading reviews before arriving we took extra cleaning items (cloths, detergent, washing up liquid etc). The room is quite small as a double with a food out bed from a sofa, to be honest it would have been better with just a normal bed. The swimming pool is a little odd and can get busy but functional. As with other reviewers, the jacuzzi does not work and I have not read a review when anyone has not said that it is broken or cold. This was annoying as it is a good therapy for post skiing tired muscles! The sauna was ok but no bowl/ladle for putting water on the coals for extra heat/steam. It is also pretty small so if more than 4 people are inside, that's it. The check in and checkout procedure is a bit annoying as you cannot checkin before 1630 and checkout must be before 1000. So in effect you lose a day of your holiday unless you are wiling to do the whole pack and change out of a suitcase and use the communal shower in the pool area. However.....we paid a very reasonable price through Expedia and I did not expect more than we got, just read the reviews before you arrive! A lot of the other properties offer a similar experience however I would check out "les residences" nearby which has a better pool/jacuzzi and larger rooms.

6/10 Okay

Verified traveler

Liked: Property conditions & facilities
Disliked: Cleanliness, room comfort
Great hotel just the bed let it down
Great hotel apart from the sofa bed sunk in the middle so sleeping was uncomfortable. My girlfriend only weighs 8 stone, me 12 so we are a light couple and if we had been heavier we definitely would of had the bed collapse under us.

8/10 Good

Karl, Spéracèdes

Liked: Cleanliness, property conditions & facilities, room comfort
Close to the slope.
Hotel was fine. What you expecte from a skiing place. The staff at breakfast seemed to have a problem. Earphones in and very unfriendly.

8/10 Good

Karen, Ilford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really worth while
Great place very nice easy friendly and great skiing A bit expensive but worth it

4/10 Poor

Sylvain, London/Toulon

Disliked: Staff & service, property conditions & facilities, room comfort
Expensive for what is really is
This is not a hotel but an apartment-hotel: i.e. Negatives: - the beds are uncomfortable folded sofas, - you need to make your own bed, - there is no daily room cleaning, meaning you only get 1 towel for the whole week - the Jacuzzi was not working - You would expect much more from any 4 star hotel Positives: - it is conveniently located next to the slopes - there is a small swimming-pool and sona - the breakfast is good and varied - the staff is nice and helpful

8/10 Good

Sebastien

Liked: Cleanliness, property conditions & facilities

6/10 Okay

Nicholas, Nice

Liked: Property conditions & facilities
Disliked: Room comfort
Great location, but not a real hotel!
Fantastic location, but a shame about the pull-out sofa bed and making your own bed, poor quality breakfast and uncontrolled heating in the room.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Le New Chastillon
Very good, easy stay right by the slopes, my only complaint is the hot tub was more of a cool tub so didn't use, other than that fine

4/10 Poor

Michaela, Surrey

Disliked: Staff & service, property conditions & facilities, room comfort
A NON-SERVICED Studio Accommodation
Best about this place is the location and newly build. Keep in mind it's NOT a Hotel - it's a Self-Service-Studio Accommodation!! They only provide an average breakfast buffet otherwise no service AT ALL. No room cleaning, no changing of towels, beds are NOT prepared. Main double bed is a folding sofa bed with a soft mattress. All rooms are only equipped with those folding beds!! Reception only open a few hours a day (9-11am & 4-9pm) You have to arrive within these times otherwise you can't get keys to your cabin and have to wait for hours. As new builded, it's still in good shape, but it starts already showing signs of running down (wall papers are coming off in public areas, hot tub does not work). Swimming pool is very small, more a cold plunge pool. But this place is still the best in Isola.... - if you are prepared to do all yourself during your stay, don't mind the simple Ikea style deco style, no service, no extra facilities, it's a convenient place next to the ski slope.

8/10 Good

Andrew, London

Liked: Staff & service, property conditions & facilities
Location
Great location for a weekend ski trip.

8/10 Good

Womble, Horsham UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel new Chastillion April 2014
We went for a 3 day skiing break early April 2014. Flew into Nice, and had a taxi to the resort. The Hotel is in an excellent position right on the slopes but also easy access for cars at the southern end of the resort and plenty of parking, if needed. We arrrived at 14:30 and the reception does not open til 15:00 (you cannot even get into the hotel without a key code). Luckily some other guests were going in as we arrived and we were able to leave our cases in reception and go and get some lunch. Would have been difficult if we had had to wait outside with our cases. Hotel staff were friendly and we checked in quickly on our return at about 15:30 Our appartment was a 2 room appartment for 4 which was really spacious, well equipped and clean. 2 single beds in 1 room and comfortable large sofa bed in the lounge/ kitchen diner. Plus a huge bathroom. Tip: take cleaning stuff, cloth, washing up liquid etc, as you have to clean the appartment on leaving. We were due to take the bus back to Nice at 17:00 on the last day, but had to check out at 10am. However, Staff very helpful and we could leave our cases in a locked room and we could change after skiing and use hotel facilities until we left. Would definitely use the hotel again.

8/10 Good

Mrs S Clark, South London

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, extremely satisfied with hotel
After receiving bad feedback throughout 2013 the staff have turned the hotel around and we were really pleased with the hotel. Once you get through the very small reception area, the hotel opens up into a modern and clean hotel. Check in time is supposed to be at 5pm but the helpful staff were happy to check us in at 4pm. Our room was very spacious, clean, modern and well equipped. The bathroom was huge and the bath/shower very clean and acceptable. Kitchen area fine - take your own dishcloth, tea towel and washing up liquid or dishwasher tablets. The only downside was the beds were very hard and the pillows too feathery and flat so couldn't get comfortable. No noise disturbance. Definitely recommend this hotel. You can park your car outside and if you get the 750 Snow Bus from Nice Airport, the bus stop is a minute's walk from the hotel. Staff really helpful and they speak English. I'm used to staying in 4 or 5 star hotels, and would return to this hotel, however would take my own pillow!

6/10 Okay

gw, cardiff

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Great location on the piste.
The location of this hotel is fantastic. My only complaint is that we were a party of 2 people, father & son on a weekend ski break. The room had a sofa bed that we would have had to share! My son's face said it all...there was no way!! So, we put the sofa cushions on the floor to set up a second bed but, there was only one duvet....we asked the hotel reception if we could have another duvet or a spare blanket....they would not provide it!!! The room itself though, was clean, modern and a fabulous view of the pistes and mountains. An added bonus was the pool, jacuzzi and sauce...a bit of a welcome luxury after a day skiing.

2/10 Terrible

mike, Manchester

Liked: Cleanliness
Disliked: Property conditions & facilities
Excellent location-poor management!
We arrived at 12:05 to find the front door locked. We waited in the snow for 20mins untill a guest came and entered the pin code to open the door and let us in. Then we discovered the reception is closed daily between 12-3pm so we had to occupy ourselves for 3hrs! We paid a lot to stay for 4 nights but when we asked for clean towels was told there was an extra charge! The room was not cleaned once during our stay. The pool & jacuzzi were cold! Breakfast isn't included & there is a €300 deposit on arrival. We had to convert/make the sofa bed on arrival (why there's a sofa bed & not just a bed I don't know)! All silly little things that could stop this being a nice hotel.

6/10 Okay

Simon, Uk

Liked: Cleanliness, staff & service
Disliked: Room comfort
Smart but not functional
Too much ikea furniture in this hotel. It looks very contemporary but the sofa beds are pretty basic and all those trendy hard surfaces mean that the noise from the court yard breakfast area echos up through the hotel from first thing in the morning. It's good value and there isn't that much competition in isola. I was surprised to be asked to strip the bed and do the washing up in order to get my deposit back but apparently that's normal for a "residence" rather than a hotel.

8/10 Good

Leigh-anne, Bedfordshire, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely new rooms
we were very pleased with the location as no long trek to the slopes! The rooms were lovely and new and fitted with everything you need including hairdryer in the bathroom. The guy on reception was nice and helpful and the staff had no problem with providing us with a few extras like a mop, extra toilet roll and a bottle opener when we asked. we were on the ground level which meant we could climb over the wall to ski straight to and from our room which was a plus! we didn't pre-book the breakfast but on the last morning decided to have it and so just paid at reception and helped ourselves which was great. The only negative was the swimming pool was a bit too cold, although we did still go in a couple of times. On a whole and comparing to 3 previous stays at Isola in other hotels I would say this hotel was the best we have stayed in yet! :-)

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and relatively quiet place

8/10 Good

David

Liked: Cleanliness
Un peu déçu par l'hotel
L'hôtel est idéalement situé, le personnel attentif. Par contre la salle de restauration au centre des espaces de nuit est à mon avis une idée saugrenue. Cela génère un bruit de fond aux horaires des repas qui remonte dans les chambres ! De plus les aller et venues incessants dans les coursives n'est certainement pas très hygiénique pour les plateaux du petits-dejeuners situé à disposition en bas. Nota bene : le coût était exhorbitant pour un soit-disant 4*
Stayed 1 night in Dec 2023

4/10 Poor

Sylvain

Liked: Cleanliness
Disliked: Room comfort
Des points à améliorer
Personnel très aimable et compétent. Petite surprise à l’arrivée: le supplément de 10 euros pour mon chien. Les chambres sont très mal isolées, on entend les voisins parler, les portes qui claquent… Le balcon n’était pas aménagé (aspect beton et pas de chaises pour s’asseoir) c’est dommage sachant que ces chambres sont plus chères. Les horaires de checkin et checkout ne sont pas très pratiques. Les serviettes ne nous ont été distribuées qu’à 19h. A part ca, la chambre était propre, le lit confortable. Mais je m’attendais à de meilleures prestations pour le prix et le fait que l’établissement ait 4 étoiles.
Stayed 1 night in Aug 2023

10/10 Excellent

Håkan

Traveled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

romain

Stayed 1 night in Mar 2023

8/10 Good

Jan

Traveled with group
Liked: Cleanliness, room comfort
Stayed 3 nights in Feb 2023

8/10 Good

Laetitia

Liked: Cleanliness, room comfort
bon séjour
RAS merci à Valentine et Naëlle pour leur gentillesse.
Stayed 1 night in Feb 2023

8/10 Good

Steve

Traveled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Jan 2023

8/10 Good

Alain

Stayed 1 night in Dec 2022

10/10 Excellent

Marc

Stayed 1 night in Jul 2022

10/10 Excellent

Jean Charles

Business traveler
Liked: Cleanliness, room comfort
Très bon séjour
Très bon séjour.
Stayed 4 nights in Jul 2022